Date   
Re: MC 12000 Pressure Sensor

Debbie <bradshaw5454@...>
 

I feel your pain I have been going through this for five years now and yet to have a fix on this I have had it in the shop so many times and each time the sensor is checked the plate is checked it’s been cleaned there’s no Lint anyway the straight foot has been put in there nothing seems to be fixing this problem I think it is a Janome sensor problem and they’re not doing much to satisfy the fixes on this so I too have paid a lot of money for this machine and agree with you that you just can’t get rid of the machine and get a new one because it cost too much I think Janome should stand behind this problem and fix our machines for us. Has anyone called Janome directly?

Re: Hatch

Lyn Quine
 

I have 5.5 I couldn’t afford to go with Hatch the upgrade was cheaper.  I was offered a discount on Hatch but too much.  I perused Wilcom and Janome in Japan and America, Canada UK and Norway (they were already selling it) who then contacted Japan, they said it would be released in the new year 2019 of course we can’t buy across borders.  It was the same with the HP2 acufeed foot.  I can create a cutting file in 5.5 at last!  

We in the UK always seem to lag behind.  

Another question for Jim, your My 15000 app is that like an electronic version of the 15000 workbook.  Do you know what is in the workbook, we can’t get it in the UK which actually makes it more attractive because we always want what we can’t have!

Re: Hatch

Virginia
 

Jim. I was one of the ver5.0 owners that decided to go with Hatch. At first sometime in October I contacted Janome 2 times for some verification about a version 5 upgrade as many of my software groups were wondering what the status was. This was long before Wilcom came out with the offer of a discount for Hatch2. Janome never gave me a solid answer as to yes or no. If you think back Wilcom posted a message that was from Janome stating no upgrade and a number of dealers received the same email. It was legal and from Janome. Once the news was out and Janome came out with an email stating there will be an upgrade. However it was noted that it would be the last and they were going to move forward with the Artistic. I contacted Wilcom as the discount had expired by then and they did provide a code and I decided to do the upgrade.  I love Hatch2 however my version 5.0 has features that Hatch does not and Hatch the same. E.g. creating a cut file for one and of course fantastic support as you stated. I feel I have the best of both worlds and have great support and fast support 7 days a week 24 hours a day. Which we never had with Janome. Thank goodness for Trevor and Maggie bless her soul I would never have the ability to do what I do without their help. Sorry for such a long reply.
 
 

Re: MC 12000 Pressure Sensor

Lyn Quine
 

Try changing the needle plate to the straight stitch plate or if you’re using that one change for the wide stitch plate, if the message goes away, it’s the plate, if it doesn’t then it’s possibly the sensor int the top right corner.  Do you test the machine in the shop or do they send it back to you.  It must clear for them to return it.  So does the fault happen as soon as you use it or is it ok for a while, and what happened just before it started again.  Did a needle break, did you change the plate, did you move the machine, did you change or do anything significant.

Re: MBX 5 frozen screen

Lyn Quine
 

you may have seen it but print preview doesn’t minimise or close on the cross you have click close which is in the middle of the top bar it’s easily missed.  If you’ve tried that sorry but it’s caught me out before.

Re: Hatch

Jim Stutsman
 

Back in December Wilcom posted a special deal on their website for users of the Janome digitizer. It was a substantial discount from the regular price of Hatch. Wording on the page suggested that Janome was no longer using Wilcom. Whether this was due to a misunderstanding, or just a sales gimmick, it definitely sparked a firestorm. Janome announced that they would have upgrades to take MBX V5 to V5.5 in January, and subsequently did so. This was curious, because the Janome website in Scandinavia had show V5.5 to be available there for several months. We chose to make the change for several reasons:
  • By offering the Artistic Digitizer, Janome doubled the training and support requirements. Perhaps they did that in order to capture more Mac users, as Artistic is available on both platforms, while MBX is Windows only. However they had 18 years of providing computer software that runs only on Windows, and most of their machine-specific software is still Windows only. This does not make a lot of business sense.
  • Support for MBX frequently requires intercession by Wilcom, which means a long delay between customer containing dealer, dealer contacting Janome, and ultimately Janome contacting Wilcom. With Hatch there is a single point of support, so it's much more timely.
  • Janome can drop MBX at any time, and still sell Artistic. Wilcom depends on selling their own software. It's their only business. Hatch is critically important to them, while MBX is only a minor player in the Janome product line.
  • Hatch gets regular updates, and upgrade prices are lower than for MBX. That's because there are no 3rd parties between Wilcom and the user.
  • Finally the clincher - Hatch is very similar to MBX V5, so the learning curve is quite low.
I'm not making recommendations either way, just offering up my opinions. No doubt this will anger some, but these days it's impossible to do or say anything without somebody getting irate about it!

Re: MBX 5 frozen screen

Virginia
 

One thing to remember is always to go to your desktop after closing your software each time look for an icon that looks like a trash can and double click to open it will ask to delete recovery files and click yes. The software will keep your files and will build up which creates this issue with your program. This is a common factor with MBX and other digitizing programs. If we let files build up or tell it too many things at once it gets lazy





Sent from my Sprint Samsung Galaxy S7.

-------- Original message --------
From: "Jim Stutsman via Groups.Io" <onlinesewing@...>
Date: 8/6/19 12:35 PM (GMT-05:00)
To: onlinesewing-janome@groups.io
Subject: Re: [onlinesewing-janome] MBX 5 frozen screen

This problem has not come up before, and none of the previously posted solutions apply. If Digitizer is stuck in a particular screen, with no error messages, and is not responding to any clicks, it could be a Digitizer crash or Windows problem. The best solution for both is to restart the computer.  If it won't restart (about a 50-50 chance) then right click on the bar at the bottom of the screen and open Task Manager. In the list of applications find Digitizer and click the End Task button. Once it closes restart the computer.

If you find that Digitizer crashes on open after restarting see this document in the File section: Revert.pdf

Re: MBX 5 frozen screen

Jim Stutsman
 

This problem has not come up before, and none of the previously posted solutions apply. If Digitizer is stuck in a particular screen, with no error messages, and is not responding to any clicks, it could be a Digitizer crash or Windows problem. The best solution for both is to restart the computer.  If it won't restart (about a 50-50 chance) then right click on the bar at the bottom of the screen and open Task Manager. In the list of applications find Digitizer and click the End Task button. Once it closes restart the computer.

If you find that Digitizer crashes on open after restarting see this document in the File section: Revert.pdf

Hatch

Sherry Guequierre
 

Jim,

I recall you saying you opted to move to Hatch rather than update Digitizer.  Will you tell us why?  I’m debating updating my Digitizer or moving to Hatch and currently Hatch is offering $99 off.

Sherry

MBX 5 frozen screen

Sewhat
 

I know this question was address somewhere.  Can you point me to it.  I cant close digitizer its stuck in print preview mode

Re: MC 12000 Pressure Sensor

Joanngem@...
 

I have had my machine in to the dealer 3 times and once to Janome. I now need to bring it in again for the same problem.  I sew a few stitches sometimes more the an error screen appears saying do you have the right press or foot on and I do. So far no one has corrected the problem and I have seen on this site that many others have the same issue.  What can I do? I am discussed but it is a Janome 12000 so it is a very expensive machine so I can’t just get rid of it and buy another one HELP!!!!!

Sent from Xfinity Connect App

Thread Shredding Problem Solved

Kathy
 

I know this was discussed recently, but I couldn’t find the thread. Just wanted to say thanks Jim for the instructions and pic you posted. My 8900 had been shredding my thread and I couldn’t figure out why til I saw your post. Sure enough, I found my problem. There was a ton of lint on that little spring. Got that removed and now it works like a champ. Thanks again and please continue with your problem solving instructions.  

Kathy in FL

Re: S7 Feed Dogs Pulling Unequally?

Pixey
 

I am behind on email and don’t know if anyone has answered this or not.  But if not...

According to your manual (page 3) there is a feed balancing dial on the front of your machine...labeled as number 22.  Unfortunately, the manual does not say what to do with it or what it is for.  But on my prior machines, it would address the problem you are having by rebalancing the feed.  That said, it will probably be trial and error in terms of which way to turn it.  You might also double check that you don’t have some lint impacted in one side of the feed dogs (which could also cause them to feed unevenly).

Pixey

Pixey


On Jul 30, 2019, at 8:35 PM, blue_lak via Groups.Io <blue_lak@...> wrote:

Since I bought the Skyline 7, I've nearly always used the Accufeed Flex foot with no trouble. But I started doing some piecing yesterday with the zig zag plate and A foot, then tried straight needle plate and ST foot. I was struggling to keep it sewing straight. I took two 2.5" strips and let the machine do what it wanted. The stitched line was a curved arc. The piece curved away to the right as it stitched. Is there anything I should check for, or is this a dealer adjustment of the feed dogs or something else? 
Jan in MD

S7 Feed Dogs Pulling Unequally?

blue_lak
 

Since I bought the Skyline 7, I've nearly always used the Accufeed Flex foot with no trouble. But I started doing some piecing yesterday with the zig zag plate and A foot, then tried straight needle plate and ST foot. I was struggling to keep it sewing straight. I took two 2.5" strips and let the machine do what it wanted. The stitched line was a curved arc. The piece curved away to the right as it stitched. Is there anything I should check for, or is this a dealer adjustment of the feed dogs or something else? 
Jan in MD

Re: What kind of thread are you all using in 15000?

Jim Stutsman
 

The power strip has nothing to do with it. It's also extremely unlikely to be a software problem. It's a sensor that trips when it shouldn't. Hopefully someone in NJ will explain how to correct it.

Re: What kind of thread are you all using in 15000?

Estelle Torpy
 

Hi Jim,
 
Thank you for your response and diagram.
 
I took my machine into the shop and the manager, another employee and myself all stitched on two pieces of quilting cotton with 40 wt Aurifil thread. At first when the manager was sewing, the machine hummed along with no error message. Then when I sewed I got the error message repeatedly. Then the other employee (the store educator) sewed and got the error message and the manager then got the error message. They tried rethreading the machine and looked over everything but could not come to any fix. 
 
The manager is going to talk with the tech people for the store and a tech person at Janome. He took a picture of the error message and the machine. Another employee joined the conversation and they asked if I had the machine plugged into a power strip, which I do and suggested that the power strip might be failing. They asked when the machine was updated and I told them last September. They suggested that it might be a software problem. So we will see where this gets me.
 
Thanks again,
 
Estelle
 
 

Re: Transfered embroidery design question

Jim Stutsman
 

Maybe. There would not be a hoop designator in the design, but if the design needed to be turned to fit in a hoop of appropriate size the machine might reject it. The machine does not seem to try to rotate when designs are too big in one dimension.

Re: Transfered embroidery design question

jan shaw
 

Thanks for the explanation, Jim. Would a DST file have given the same error?

Re: 15000- great store in New Orleans

Carolyn Gazerro
 

I also bought my Baby Lock Triumph serger from them.  Great people!

Re: What kind of thread are you all using in 15000?

Johnstonr9@...
 

Have you considered the needle might be the problem? My15000 balks at any needle that isn’t a superior or a janome (organ) needle. If I use any other brand I get thread breaks all the time