Re: Ruler foot adjustment?

juliadlf1 <no_reply@...>

Jim: Thank you for the follow-up on the Footbook IPad issue.


Re: MC12000 light issue


Thank you Diane (and Jim), turns out two of the lights were turned off. Now they are all on. That was such an easy fix, thanks for the video. The video are finding the answer super quick and convenient since I am still learning all the menus!

Happily quilting in the light thanks to Diane and Jim

Re: MC12000 light issue

Jim Stutsman

[Further enlightened by Diane, Jim reveals the correct answer]
The light is fine. It needs to be turned on in the SET screen (Common Set). If turned off there, it will still come on when you first turn on the machine. See the video on this screen here.

Re: Ruler foot adjustment?

juliadlf1 <no_reply@...>

Thanks Jim. After posting I went to the Footbook and saw the video. Should have checked there first before posting.

I do have a question though on the IPad Footbook App. I noticed now when I select a foot, the arrow for the video is barely seen on the upper left side as it is mostly hidden. I'm not sure if the column listing the feet by width got bigger thereby making it nearly impossible to see the arrow to play the video. I don't see a way I can adjust it myself. Did something change in the App update?


[Struggling with "surprises" in iOS 9.3, Jim says another update will be needed]
Nothing at all was changed in the update, but I was remiss in not checking for things that changed due to Apple. In fact the reason for the update was to fix a crash that was occurring with 9.2 on an iPad Pro. I am on the road now, but will make another update ASAP. In the meantime if you turn the iPad in the landscape direction there is no problem. If you have Rotation Lock turned on you will need to turn it off first.

Re: Best knit stitches?

Pru Joy

Phewww, good to know Jim, thanks for that explanation, I shall proceed to use the straight stretch stitch with more confidence now.


MC12000 light issue


I got my machine from the dealer used in Early Dec. I can't remember if the light was having an issue in Dec, but I haven't had time to use it again until now and the light above the harp space is not working. When I turn the machine on the light is on, but once it cycles to fully on it is not working. Doesn't sound like the bulb is out, but??? Any ideas of what I can try at home or is this a dealer issue? Thanks all, Cindy

[Finally seeing the light, Jim says]
The lights in the 12000 are not bulbs, but solid state LEDs. If it lights, then goes out, it's some kind of electronic problem. The only thing you can do is seek assistance from your dealer.

Re: Thread Cutter Question


This can also happen if your design is very dense and the thread can't pull itself back out of the needle hole (a purple tip needle can help with this) and as the hoop moves to the next spot, the thread stays in the hole until it finally frees itself. 

Re: Machine stops and starts


When you're embroidering, the machine will stop itself periodically, check the bobbin level (that is the sound that you're thinking sounds like cutting the thread - sort of) and then continue on sewing.  It does this even if you have the bobbin sensor turned off.  And I think Jim may have mentioned this but if the design has a stitch that is more than 5mm(?)long, it will sense this as a point of jump cut and it will go through its cutting routine.

Best knit stitches?

Pru Joy

I am a bit confused as to which is the best stitch for knits.  The stretch stitch on the machine is a bit slow & seems a bit intensive too.  And then there are many people who recommend using a very narrow zig zag.

I would be most interested to know what others find the better option.


[Knitting his brows, Jim stitches together this answer]

The characteristic of knit fabrics which is a challenge to sewing is the ability to stretch. This can be very important in garments worn by someone like myself who is, "ahem", spatially challenged. The stitch that you use depends on what you are doing with the knit. For example, when overcasting an edge so it wont ravel you would use an overcasting stitch, typically with the M foot. The machine will be slower on this stitch because it is a reverse cycle (stitch - back up - stitch again) stitch AND it also zig zags to cover the edge. While that may seem intensive, the end result is as close as you can get to a serged edge without using a serger. For seams use the stretch straight stitch. You can see why by stitching a small piece of knit with the regular straight stitch and then pulling on it. The stitches will likely pop. Do it again with the stretch stitch and you see that there is strength and "give" to the seam.

While you will get lots of opinions and favorites, the Applications section of your machine will always offer options for knits that you can use with confidence.

Re: Embroidery on towels without hooping


What a great idea! I had never thought of doing that!
Brenda <><

Re: Installing Acutools


Jim,  Your answer helped me to not have a long weekend after all!  I did as you said - I had already shut down and restarted a couple of times, but I checked my CD and found a small smudge that wouldn't wipe off.  I took it to the sink, turn on the warm water and put the disc under the water with a drop of detergent, rinsed it well and dried it off, shut down the computer one more time and when it restarted, I inserted the CD and it promptly installed the program again the second time - just like you said!  Thanks again!!!  Very Much!!

Re: error message re: presser foot

Jim Stutsman

[Jim suggests these possibilities:]

1. The needle plate is not fully seated on the machine. There is a circle on the plate. Press there to make sure it's all the way down.

2. The sensor for the needle plate is slightly out of adjustment. Unfortunately that involves a technician to correct, although it's a fairly quick fix.

error message re: presser foot

Becky Petersen


The message below is from Jan of this year…I can’t find the reply to it. 


What is the solution? I’m having the same issues.  Some days it is worse than others.  What do I need to do ? Do I need a different plate? I have a Janome 8900.


I usually get it when I have the single hole plate with the accufeed foot on it. I switch out and put on the zigzag plate. It is usually ok, but sometimes not.  Then, I switch it out and put on the regular presser foot with the zigzag plate – it seems much worse with the single hole plate.  But then I sometimes get it when I am just using the regular presser foot.


What can I do?  I bought it new so it is under warranty, what is wrong?  I live in Europe and I seem to be unable to communicate effectively with the repair people where I bought it (on the other side of the country from where I am so it has to be shipped).  What is causing this and what is the fix?



Becky Petersen




I continually get a message asking me to make sure the proper presser foot is attached. This happens no matter what foot I am using. Right now I have the 1/4" foot on and sometimes I can't sew more than a couple stitches without the message appearing. I have made sure the needle is in properly, everything is clean, restarting the machine, changing the speed.  Is there some adjustment I can make to prevent this from happening? 

Thanks for your help!   - Carol


Hitting a few keys, words start appearing and Jim says:

There is an adjustment that your dealer can make for this. It's a misadjusted sensor.

Ruler foot adjustment?

juliadlf1 <no_reply@...>

Hi Jim:
I've gotten my 12000 set up with the FMFQ and QB-S Foot Holder.  I'm finding that the foot is dragging on the quilt sandwich. These are the settings I selected for FMQ and to do Ruler work:
I selected Quilting, Free Quilting, Straight Stitch #2, selected the Foot Icon at the top of the screen to adjust the distance to 2.2mm but it still feels tight when trying to fmq.  Feed dogs are down and I'm using Super Slider. The quilt sandwich has 2 layers of batting.

Does the foot actually adjust when using the Foot Icon adjuster? I've got it set now on 2.2mm and it still feels like it is not easy to slide.

Thanks for the help.

[Dragging his fingers over the keys, Jim picks out this unfamiliar tune]

With the QB-S foot you adjust the foot height with the round knob at the top of the foot holder. Set it so the foot just clears the fabric. This foot does not hop up and down like the standard free motion foot P. That's why that knob is there.

Re: Embroidery on towels without hooping

Joyce Daniel

And I use “spent” sewing machine needles to pin the towel to the stabilizer to hold it in place. They don’t bend, are sturdy, and a great way to recycle.

Joyce in GA



Happiness cannot be traveled to,

owned, earned, or worn.

It is the spiritual experience of living

every minute with love, grace & gratitude.”

and giving full credit for blessings from our Lord

- Denis Waitley


Thread Cutter Question

Meryl Margolies

During embroidery (I don't know about regular sewing right now), my machine cuts the thread, but it is not releasing easily and it's leaving a really long tail when I disengage it. This started happening a little while ago, it semi-annoying, and wastes precious thread (LOL). I hope I explained this well enough to get an expert "fix."

Thank you.

[Lacking credentials to be classified as an "expert", Jim offer his opinion]

It sounds like there is debris caught in the thread cutter so it's not cutting cleanly. As the tail drags out the thread is finally pulled free to complete the cut. Sadly this is not in an area that you can get to, so it will need the attention of a technician.

Re: Installing Acutools

Sue Watts <suewatts12@...>

Thanks, it sure would, I am not great figuring out how to do everything in software, especially if I don't get a chance to sew often, I forget what I previously figured out, but I intend to get back into it and sew more now that I have spent the (fortune) for a 15000. Purchased it this April, and so far, all is good except sometimes my top cutter doesn't work. Anyone know if there's anything I can do to  save lugging it back to the dealer?
My threader is pretty hit n miss also, but I have figured out that sometimes,  if I move the needle up or down slightly, it will thread. But it still is frustrating.
But I was excited to find this group to help me learn all the quirks, as I was pretty sick for over a year and was unable to climb the stairs to my sewing room, I have forgotten a lot of things. Looking forward to learning from you all.
Thanks again, I will check out the links and see if I can get all updated and back on the swing of things. Sue

If by "top cutter" you mean the thread cutter near the bobbin winder, hold the thread with both hands as you pull it into the cutting slot. This keeps the thread taut and it should cut easily and cleanly. If it doesn't there may be a bit of thread caught in it. Use a magnifying glass to look at it. A pin can be used to pick out anything that might be caught in there.

Before threading press the needle up/down button twice. This ensures the needle is at its highest position. Then touch the LOCK button. That's a very important step, not to ensure safety, but to make sure that the tension disks are open. Don't attempt to use the threader with needles smaller than size 11 or with twin or wing needles.

Re: Installing Acutools

Cat - N


Not sure if this applies to you, but when I upgraded from Customizer 11000 v.1.3 to v.1.5, there was an upgrade at this site:
...that said:
        Free Customizer 11000 Upgrade
        Upgrade to Customizer 11000 from Customizer 10000 Plus this link (there is a link to click from the above page but this is the link location):
...and, depending on the version (above), there is also this:
        Customizer 11000 Version 1.50
        Adds Windows 7 / 64-bit compatibility and other minor improvements (there is again a link to click):

Not sure if it will help or be of interest to's just a thought...take care.

- Cat


Foot petal not working

Lynn Fisher

I am a new owner of a 15000. In trying it out, I've run into a problem. The foot petal doesn't seem to be working. I've trying unplugging it and plugging it back in again. I've made sure it's plugged in securely. Am I missing something? I can sew with the stop/start button, but prefer using the foot petal. Any help is appreciated.


Also not working, Jim replies:

There are only two possibilities: either the foot pedal has failed or is defective, or the socket it plugs into has failed or is defective. Both require dealer intervention. Sorry!

Re: Installing Acutools

Sue Watts <suewatts12@...>

Thank you so much. You're right it was called MCTools, I believe. When she wrote AcuTools it clicked, but wrongly.
So glad you figured out what I was asking as I didn't word it exactly right, but I was wondering as you explained about using the USB that had designs loaded thru my Horizon Suite  on the 11000. But I thank you for the link and hopefully that will fix my problem with my MC Tools. I had the Customizer 10000, so didn't get the 11000, just used MC TOOLS to send my designs, I believe, it's been awhile since I have been able to use it.
So excited to learn they can share size appropriate designs for each machine on a usb. Much easier.
I like the 5x7 hoop on my 11000 as it doesn't waste as much stabilizer. Many designs I have are 5x7 or. 4x4. My dealer only offered $900. in trade and felt I could keep it for that. My 15 year old daughter is starting to get interested so maybe she will take it over.
You answered all my questions, sorry to interrupt your relaxing time.
By the way, the brownies are great and you're right the green cookies look strange. I didn't try one. Lol
Thanks, Sue


Hi, I'm new here, been reading and learning. I also have Accutools for my 11000, which was installed and working fine. Then I was told there was an update and it stated to delete the old one and install the update. It didn't install. When I took it to the dealer for help, they reinstalled the disc but now it says USB driver did not install. Any suggestions on how I can get everything to install, as it was before? Can I install on a USB that I load with Horizon Suite for my 15000? Appreciate your help as my dealer is over an hour away. Also, how do I get to the videos mentioned in one post?, would love to watch them. Thanks, Sue

Pressing the "Eject" button on his lounge chair, Jim waddles across the room to extend his hand:
Welcome Sue! Help yourself to some fresh lemonade and a brownie in the kitchen, but stay away from those odd green cookies on the sideboard. Wanda Kowznofski brought those in last week. One fell on the floor and the dog ate it. Sparky hasn't been seen since, but late at night we hear him howling in the woods out back. Wanda insists that her lima bean and rutabaga cookies had nothing to do with it.

When we had our store we sold a lot of 11000 machines, but I don't remember AcuTools being available for that model. A Google search reveals that AcuTools is the software included with the 14000. Maybe what you are having problems with is Customizer 11000. If your dealer installed that from the CD you would have gotten an older version, and you will need to update it for USB compatibility in Windows 7 or later. That update is available here. The instructions available here explain how to get the USB driver installed.

The folder structure on USB drives used by the 15000 is downward compatible with the 11000, so you can use the same USB drive for both machines. Of course designs that use 15000 hoops that are larger than the 11000 hoops will not show up on the 11000, but otherwise you can use the same USB stick.

Information on our 15000 video app (My 15000) is available on the website, or through our "app headquarter" site

10961 - 10980 of 28655