Re: Continuing The saga of the Poorly 15000

audrey chase <Contessa@...>

What can I say? You have all – Jim included – been so sympathetic and helpful. Thankyou all so very, very much.

I haven’t got my 15000 back yet – next Tuesday, I hope – but it sounds very much like it’s my fault completely.

That serves me right for telling Janome that I knew my machine very well. I obviously do not.


I just hope and pray that when I get it here, I can get it threaded and use it without any more problems.

I have never heard that SNAP at all, but will listen out for it now. I have printed out all your hints & tips about this, and will keep them beside me when I sew for the first time.

If I still have the same problem I think I may just open the window – I sew upstairs too – and throw the blasted thing out, so if you all hear a crashing noise, you’ll know it’s my 15000 !!!!!


I miss it so much and so love using it, but the last few weeks with it have been a misery.

Thank you all, once again, for taking time in your precious days to help me.

I promise to tell all when it gets back here.

I Pad and Window's 10 laptop

Charlene Kay Bergren

Apologies if this has already been discussed and I missed it.  I have purchased an I-Pad so I could purchase your instruction videos - the 12000 one and the foot video as well.  Now you have them on Window's format (forgot the correct name of both the format and your 2 video's - imagine that!).  Since I have already purchased both, can I now use them on my Window's laptop?  Or, would I have to purchase them again?  Thanks in advance Jim, for your response.

[Wishing he had a crystal ball, Jim makes another entry in the big book of regrets.]

When we first produced the videos on the iPad there was a great deal of feedback lamenting the fact that we didn't do them for Windows or Android. This year we finally found the time and spent a couple of months doing just that. Unfortunately the demand has been minimal and I regret having wasted the time to do it. The iPad is MUCH easier to work with and allows us a lot more flexibility in what we offer.

You don't need the web videos at all. If you want to view the videos on your computer just get a copy of AirServer for $15. It will allow you to use the AirPlay functionality of the iPad to display the videos on your computer.

Re: About Needles


 I have tried Klasse needles and I thought they were more brittle than Schmetz or Organ needles. I didn't care for them.
Brenda <><

---In janome12000@..., <jane.handy321@...> wrote :

 Hello All

I've been reading the posts about various needles and have a question for anyone who may illuminate on the subject:-

How do you rate Klasse needles?  

Re: Continuing The saga of the Poorly 15000


I had a similar experience.    About every third embroidery design my machine was releasing tension and creating a horrible birds nest.  Fortunately it did it for my dealer too.  He replaced numerous parts and finally convinced Janome to give me a new machine.  I never heard a verdict after he sent my problematic machine back.

I have found that I have to manually tighten up the tension a little bit on my 15000 when doing denser designs or working in lighter fabrics.  It is almost like they set the auto-tensioning for Acufil functions.  My dealer told me this is a "normal" type of adjustment to need to make.

Pixey (in US)

Sent from Yahoo Mail for iPad

On Tuesday, May 3, 2016, 1:38 PM, Contessa@... [janome12000] wrote:


I reported a few days ago that after my 4 month old 15000 was sent back to Janome because it appeared to have no top tension at all - nesting and no bobbin thread showing at all on the underside of the embroidery, using tons of top thread etc - I was told that the engineer could find nothing wrong.I phoned again this morning to ask if someone could have a word with the engineer in question.(He had been away on a course before) I had enclosed a 12" sample of embroidery where the underside was hideous for the engineer to see and also had written about the problem. I spoke to a different lady today and she confirmed that there was nothing wrong with the machine according to the engineer. She actually spoke to him this time. I have told her that I don't want the machine back until it is fixed. She has promised to test it herself and get back to me in a few days, so I shall probably be going into the third week with out my machine.

I feel really worried by this. I'm not new to embroidery machines at all and had the 12000 for about 3 years prior to this one and then Brother machines for the previous 12 or so years,without anything much going wrong, so I know when something's not right.

 As far as I am aware, I am threading both top and bottom exactly as the instruction book says. Can anyone offer any advice please? What do I do if I'm told, once it is tested, that there is nothing wrong? I just don't know. So sorry to be moaning on and on, but I am not feeling very hopeful. Will I have a machine I can't use??? Should I just shut up and get on with it??

I can't believe that Janome UK don't know what they are doing. I'm sure they are very competent which makes me feel even more stupid. Any light at the end of the tunnel would be appreciated please. Thanks for listening to me sound off. It makes me feel less helpless.

Re: Continuing The saga of the Poorly 15000

Paula McLaughlin <paularmcl@...>

I always listen for what I call a "pop" as I'm threading. You can always test by pulling on the thread once you have it threaded to feel for tension.

Sent from my iPad

On May 5, 2016, at 4:15 PM, 'cas' cas@... [janome12000] <janome12000@...> wrote:


I never hear a “snap” either but after all the conversations on here I look at the take up lever if I start having problems.  (As suggested by Jim.) Sometimes the bobbin will jump and startle me and if I look the thread has come out of the take-up lever. 
Is Ann using the exact supplies you are using as well? The same stabilizer, fabric, needles, etc.?  If not, that may help you figure pin down the problem.
The bright side is that hopefully there is nothing wrong with your machine.

[Lacking a snappy comeback, Jim pens this.]

The sound of the snap is VERY faint, and you might not even feel it. However if you open the door when threading you can see the eye of the take-up lever. There is a small latch that allows the thread to go in (with a snap) but does not allow it to come out. As a dealer I always recommended that new users thread with that door open so they could visually confirm the thread was in the lever, at least until they got used to the feel of it.


Re: Sharp Needle for Batik


Here is a video that explains what needle and thread would work best with Batik fabric

Re: Bird nest on bottom

Deb Keldrauk

I have a question Jim about this locking before threading. Are you saying that when threading the machine, not just the needle I should engage the lock with the key icon? I thought that raising the presser foot would be enough as that releases the tension on the thread. I think that I have even threaded my machine while it is turned off and then turned it on to thread the needle. I need to pay closer attention to my methods.

Another word on the Janome - Organ issue. I have been sewing a fusible applique project one of those collage quilt types from Laura Heine have you seen them? So Cute! Anyway I love the technique but the stickyness of fusible stuff not so much. I am in the FMQ stages and boy that sticky junk really sticks to my needle and then a bit of fuzz builds up on it, I can just imagine what one of those balls of gunk could do down in my machine so when I take breaks (frequently) I take the time to remove my needle and clean it with some rubbing alcohol. I had a Janome Purple tip in yesterday and the Purple came off so I looked at the needle (through my jewelers loupe) and sure enough the needle is marked ORGAN 90/14 so I will continue to buy the Organ 15x1SP (BP) with the ball point and the cobra head in size 90/14 to replace.

Best, Deb in CA

[Raising his foot, Jim finds that his hands work better on the keyboard.]
In the olden days, before the 12000, raising the presser foot always opened the tension disks. With the advent of machines that do automatic lift that's no longer the case. Usually the tension disks open when the foot is raised by you, but not necessarily when raised by the machine. If you are threading with the machine turned off you are not using the automatic threader, and the tension should be released with the foot raised. If it's powered on I would recommend using lock, just to be sure. This could save a thread nest some day.

Re: About Needles

Mary E

While we're on the subject, what organ needles are good for light-weight leather, light-weight vinyl and upholstery weight fabric (polyester or cotton)?

12000 update


Hi Jim

I'm hoping you may be able to help sort out my problem with my 12000.

I recently updated my 12000 as I completely forgot when the last one became available, I then did the update to the horizon link so it would recognize the 140x180 hoop, everything I thought was fine until I did some embroidery trouble big time, it was then I realized I was now on Windows 10 and the updates were on Windows 8, 8.1.

I have stitched out some designs off my usb stick to compare them as I also have the 15000 and they were on the usb before any updates to either machine or windows.

The stitch outs on the 15000 perfect, the stitch outs on the 12000 have jump stitches that have just appeared

it has also missed out parts of the design completely and the stitching in general is very poor and appears very flat an almost  no definition even with satin stitches, and sometimes has huge nesting underneath. My machine was perfectly fine until the updates.

My dealer has contacted Janome several weeks ago and so far they haven't offered any solution, obviously I have stopped using my 12000 I cant take the grief and frustration it is causing me.

Thanks for any help or enlightenment you may be able to offer me.

Kindest Regards

Sandra (UK)

[Jim ponders the eternal question of correlation versus causation.]

The memory in the computer that powers your 12000 contains millions of cells that hold either a 1 or a 0. If a single cell has the wrong value it can cause dramatic malfunctions, just as it can in any computer. While the memory chips of today are more reliable than ever, there is a lot of potential for errors to be introduced in the process of downloading the update, unzipping it, building the update USB stick and finally installing the update. I would suggest downloading the update again and using a different USB drive to reinstall the update. You can update the machine with the same update over and over without causing trouble. If this fails to correct the problem then your dealer may need to give your 12000 a brain transplant.

Re: Continuing The saga of the Poorly 15000

Theresa Turnbull

I had a 12000 and now have the 15000 and I sew with the door open as I find when piecing that the thread comes out of the pickup lever and zingo I have standstill.  When I thread I always watch and wait for the very faint click from the pickup lever but that does not prevent the problem happening.  I also find problems sometimes not always when  starting at edge of small pieces of fabric with nesting, it seems once the feed dogs have got a grip it is fine  but the infuriating thing is that most of the time it starts beautifully no matter how little fabric is there other times not.   My 15000 also threads itself only 5-10% of the time, no matter what combination of thread and needle I am using, someone said you must lock the machine to  use the threader I have no choice on mine if it is not locked the threader doesn’t even start, it also locks itself when the thread breaks for any reason.  Which I find very annoying as I now routinely thread by hand and have to unlock it.
I have had nothing but help from Janome UK and now have an excellent dealer but neither of them recognise my edge of fabric problem as a  problem
I have traded my 12000 against a Brother embroidery machine so I will no doubt experience how helpful Brother is in the UK
Happy sewing
A warmer (at last) Southern England.
[Appreciative of the weather report, Jim has a suggestion.]
When starting at the edge it is very helpful if you hold both threads until the first stitch or two has been taken. The problem is that the loose thread ends get pulled under the plate on the first stitch and usually do not get properly caught by the hook right away. That can lead to the little nest you are having problems with. It's a bit like hand sewing without first tying a knot in the end of the thread. The first stitch can be problematic.

Re: MBX not coming up

Margaret Turner <pegijane39@...>

Jim,  I keep getting the message "HASP SRM Run-time Environment (H0033) when I try to access my MBX 4

I have tried re-installing my digitizer but it has not corrected my problem.  I just cannot get it to work.

Where do I find this HASP?  Please and thank you.

Peg at pegijane39@...

[Looking under the couch cushions Jim finds 57 cents, but no HASP.]

I hope you didn't uninstall V4 prior to re-installing, as that action can make installation very difficult. If you did you'll need "MBX Uninstall Fix" in the Files section of the list. By re-installing you have removed any updates that may have been applied and you'll need to download the latest one: Digitizer MBX Version 4.0V Update  You have not indicated which version of Windows you are using, but you should also download and install this: OS compatibility kit for Digitizer MBX Version 4.5/4.0. If installing these two updates does not fix the problem then use the information in the MBX Uninstall Fix document to completely remove it and start again from scratch.

Re: Janome-Organ Needles

SewKitty <stevovaso@...>

Good job! Thanks Cas.

From: "'cas' cas@... [janome12000]"
To: janome12000@...
Sent: Thursday, May 5, 2016 3:45 PM
Subject: [janome12000] Janome-Organ Needles

Thanks Cheryl, so true.      A friend from this group collected some information found in previous posts in this group about this and sent it to me.  I condensed it and hope I didn’t leave anything out, but this should be helpful to all of us:
Janome and Organ needles
Janome red tip needles are size 14 universal.
Janome Blue tip are size 11 universal
Janome Purple tip -needle of choice for embroidery and quilting
I spoke with a rep from Diamond Needle Corp in NJ about the Janome purple tip needles. He couldn't talk directly about the Janome needles but said that the Organ HAx130EB was also a cobra reinforced blade, light ball point and comes in several sizes as well as a topstitch model (HAx130N). He said they are sold for the Brother and Babylock 6 and 10 needle embroidery machines.
Organ needles make the purple tip for Janome.   You can buy them from Marathon threads in Canada or USA.   The number is 15x1SP.   You can also get it in ballpoint which I like 15x1SPBP.   Allstitch in USA has 100 for about $27.   They have the cobra head and elongated eye which makes a little different opening in fabric giving thread a smoother path.   I love them for free motion as well as embroidery.   They were primarily designed for elastic but are great for all home sewing and embroidery machines.  
Organ Brand Needles for Sergers, Sewing & Embroidery Machines
15x1SP BP - Flat Shank Stretch/Elastic Needle
Size 14/90 - Ball Point - 100 Needles/Box
These are the same needles as Janome Purple Tips
15x1SP BP in a size 11 & 14. I’ve been using these with success in my embroidery.
Product Detailed Description
Flat Shank Embroidery Needles For Home Machines: Regular Eye Stretch Needle Ballpoint

These Organ needles are for home embroidery machines. They have a flat shank and will work in all home embroidery machines such as: Juki, Husqvarna, Viking, Baby Lock, Janome, Brother, Bernina, Singer, Pfaff and more.

15x1SP: HAx1 SP This is a special version of the 15x1 embroidery needle for stretch or elastic materials and tightly woven knits. It is made to higher standards, it has a snake's head shape due to a combination of a slightly bulged eye and a slightly reduced blade above the eye.

Ball Point: Ball point machine embroidery needles are designed to alleviate making holes in knit or loosely woven materials. The cross fibers which constitute the knit o loosely woven materials are relatively far apart as compared to those in tightly woven materials. When an embroidery needle with a standard "set" or "sharp" point encounters one of those fibers in penetrating the fabric, it cuts right through the fiber. This creates a hole in the fabric. The ball point needle pushes aside the fiber it encounters in penetration and thereby avoids making a damaging hole in the fabric. (It is also recommended to use the thinnest possible needle for a particular fabric)
The purple needles that I’ve found seem to be a few bucks more expensive than the blue and red ones - don’t have a clue why? I expect that they are “newer” so therefore it’s a good reason to raise the price.

I do understand why you’d look for the same ones as the purple with the “Organ” label rather than the Organ branded with Janome as they might be less expensive, and available in a larger quantity that is not wrapped in that horrible packaging that to me seems only there so that the price can be higher and we can create more garbage/recycle at home.

Let us know what the specs are when you find out.

Cheryl - Saskatoon

Re: Continuing The saga of the Poorly 15000

blue_lak <no_reply@...>

I think the "snap" refers to the thread slipping under the pretension leaf under the guideplate. They're the same instructions on the 12000 and the Skyline. If you pop off the plate, which you should do periodically to clean out lint, then hold the thread at both ends and guide under that pretensioner, you'll see, feel, and hear the spring snap. Look at picture 3, page 159 in your book to see it. 

Jan in MD

Re: Continuing The saga of the Poorly 15000

Cat - N

Oh Audrey, I do hope you don't have problems when you get your 15000 back.   I am so sorry you have been so frustrated by these problems.

I finally got my 15000 a few weeks ago, however, I do actually hear a 'snap' and feel a 'pop' when threading through the top guides (pg 15, item 2), and if I don't hear and feel the 'snap' I slip the thread back out and do it over until I am sure I do.  I have three Yorkies who know 'exactly' when to bark, so I do re-thread that top part especially, willingly and repeatedly, since that is a first step anyway...LOL 

There is also a very slight 'resistance' and a tiny sound (sometimes) when the thread goes through the 'clip' into the take up lever, too, which I often do not hear or feel so I never trust the take up lever 'clip' feel or sound...but...I have ALWAYS opened the door on my Janome machines so I could SEE that the thread was in the take up lever because even with my 
100-stitch, computerized Kenmore (by Janome) I got in the early '90's, I immediately felt 'blind' to the thread path because so much was 'concealed' and you were 'supposed' to just slip the thread into the slots and I wasn't very 'trusting' that it was I guess...LOL.  But I like to SEE where the thread goes, so it has always bothered me.

The 'concealed' tension disks and take up lever sure make them smooth, sleek and pretty, and definitely part of their 'charm' for me.  I love love love the 'classy' sleekness of them...LOL, but I really never liked NOT being able to SEE for SURE that the thread was IN every spot it was supposed to be IN in the thread path, or being able to see if thread, lint, etc., was 'stuck' in it like I could with older machines. 

- Cat

Foot pressure

Sherryl Doran

Does anyone know of a way to increase the foot pressure on the 12000? Sometimes I think my machine is not feeding correctly and maybe it needs a little more pressure from the foot. Sherryl

[Working under pressure, Jim discovers this.]

See page 91 in the instruction book. It's in the set screen. See also the Ordinary Sewing video about 2 minutes in.

Re: Bird nest on bottom

Sherryl Doran

Thanks Martie! Sherryl

Re: Frustrated beyond belief- hoping Jim can help!


Sort of did the same kind of thing myself!  Spent probably an hour today trying to figure out why I couldn't adjust the speed any higher than 400 spm.  I had commented to dh  2 or 3 times about how quiet the machine was - then suddenly I glanced at that little white silhouette with his finger in front of his lips saying "hush" and it suddenly dawned on me that the machine running faster was probably louder and that I would have to take it off quiet mode to get it to go faster!!!  How much time we waste and have endless frustration.  I have read the manual completely through - but some of those things just don't sink in - until the lightbulb suddenly turns on!

Re: Bird nest on bottom

ceilsews <no_reply@...>

Thank you!  I usually chain piece as much as I can but then use a little bit of fabric to start the next section when I have to reluctantly take the fabric out.  Needless to say, I hate to have to "break" the chain.  This worked great!  Thanks for the tip.

Re: Continuing The saga of the Poorly 15000

ceilsews <no_reply@...>

This was part of a post I previously answered about how I thread my machine.  It starts with having old thread in it so you can ignore that for the first time.  I do hear and feel a small snap when threading.  If I don't I actually cut the thread and start again which I know is "overkill" but that's the only way I know for sure that the thread is in the tension disk.  Hope this helps:

I always first take the old thread out of the needle
lock the machine
open the door
cut the thread from right before it goes into the machine
pull the cut part out of the machine and save it as there are embroideries that use these bits of thread!
re-thread being careful to hear (or you can also feel it) the little snap when the thread goes into the tension area
continue to re-thread keeping the door open so that I can ensure that it all goes well and the thread really gets to where it's supposed to be
close the door
set up the thread for the needle threader
press the needle thread button
unlock the machine
 Added:  Always use the red bobbin case for embroidery unless there is very thin bobbin thread and a problem- then switch to the yellow bobbin case.  Make sure to use the correct size needle for the thread.  Use the single hole plate for embroidery (I forgot to change it once and wasn't happy with the results.)

Re: About Needles

ceilsews <no_reply@...>

Nancy's Notions used to (only ordered from there a while ago so I don't know if they still) send a free needle with purchase.  They sell them and I guess it was promotional. The needle worked fine but as Jim said, nothing special.  I never ordered them as I'm happy with Organ needles which I buy by the hundred.

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