Date   

Re: soft plastic

Jim_Stutsman <jim@...>
 

Over the years I've seen many machines with plastic damaged by thread. One lady used to wind bobbins by running the thread up to the bobbin winder directly from the needle, so she wouldn't have to unthread her machine. The front of the machine looked like the Old Chisholm Trail! Polyester thread moving at speed will actually cut through plastic like a hot knife through butter.

That said, I've never seen damage from simply threading the machine. Ours has been threaded over and over as Diane continues the Christmas sewing frenzy, and there's not a mark on it. It's hard to see how the thread could even make a nick in the take-up lever area. Can you send me a picture? Don't send it to the list, as Yahoo will delete it. Send it to:
jim@...

--- In janome12000@..., "Vickie" <vickie_fowler@...> wrote:

Has anyone had any problems with the thread cutting the plastic housing where you thread the machine through the uptake arm? I've noticed that I have several nicks in my brand-new machine where I've slid the thread over going into the uptake lever.

I can't believe this has happened. I haven't had this problem with my 11000, 7700, 6600 or even my 4800! Haven't had a chance to talk to my dealer yet, just wondering if anyone else has noticed this.

-Vickie


Re: Error message

Jim_Stutsman <jim@...>
 

Yahoo discarded the attached photo, so I don't know what message you are getting. Either send it as text, or send the photo to me directly:
jim@...

--- In janome12000@..., Maria Boyle <maruka1@...> wrote:

Hi Jim,

This came up 3 times today and once before on another day. Any idea why this happens?









María

Sent from my iPad


Customiser

Anne <csarina43@...>
 

I use Janome customiser 11000, do you know if janome will update it for use with the 12000 or I am going to have to get used to using something different.


Re: Needle bar jammed

Jim_Stutsman <jim@...>
 

We've done a bit of experimenting with the dual feed feet, even to the extent of putting them on wrong. No matter what we did, the machine powered up without comment. Based on the experience of Sue R, we now know that it's not the needle bar that's jammed, but the presser foot lifter that's not passing the self-test/initialization phase. Coupling this with the bobbin sensor issues reported by a few, it suggests to me that these calibrations were either skipped in assembly, or done incorrectly. Though annoying, they are problems that dealers will be able to correct quickly. As they are reported back to Japan, it's very unlikely that the next production run will have any of these issues.

--- In janome12000@..., "stitchnpatch" <stitchnpatch@...> wrote:

Yes it happens to me when I have the narrow dual feed foot on. My dealer didn't know why it was happening when I mentioned it to him yesterday. Taking the foot off sounds like a good idea.

Vicki


soft plastic

Vickie
 

Has anyone had any problems with the thread cutting the plastic housing where you thread the machine through the uptake arm? I've noticed that I have several nicks in my brand-new machine where I've slid the thread over going into the uptake lever.

I can't believe this has happened. I haven't had this problem with my 11000, 7700, 6600 or even my 4800! Haven't had a chance to talk to my dealer yet, just wondering if anyone else has noticed this.

-Vickie


Error message

Maria Boyle
 

Hi Jim,

This came up 3 times today and once before on another day. Any idea why this happens?








María

Sent from my iPad


Re: Needle bar jammed

threadships
 

Jim, in the initiation, the presser foot tries to raise too high for the dual feed foot. It really jams and shutting the machine of instantly does not release the jam. I had to unscrew the foot and COAX it genly to remove it. It was really alarming. It does not happen with any of the other feet, just the dual feed feet.

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

OK, I'm guessing that this is a sensor or switch issue. Now that we know it was the presser bar, not the needle bar, we can assume that when you turned it on there was either a sensor or a switch that was not triggering, so that it could not do the foot up/down self test and initialization. This could be something as simple as a bit of styrofoam packing that was caught, and by taking off the front panel he released it. If it doesn't happen again, then that's likely what it was. If it does happen again, it's probably due to a sensor or switch being set a little too close to the limit, so that it doesn't always trip. We saw this in the 11000 with the dreaded "Presser foot P" error. The fix is simple, and the problem doesn't show up until the machine has had some use. In the worst case I would see one more dealer trip for a simple adjustment.

--- In janome12000@..., "suerevere@" <srevere@> wrote:

Jim, I'm now mimicking your "Hmmmmmm"
I, as well, had my dealer look at my machine today as I thought the needle bar was jamming because I was getting the same error message. It turns out he was able to tell me that it wasn't really the needle bar -- he said the "last step of the start up mode was not completing, this step is when the pressure foot goes from the top position to the standard up position.  That was the buzz noise it would make at the end of start up!" He said all he did was to take front panel off check all the plugs and wires for loose items.  with front off, everything worked fine.  Replaced the front panel and everything is working fine.  "Probably a loose plug or wire." he said he also contacted Janome to see if he should be looking for anything else as there was nothing obvious. Waiting to hear back .


Re: What soft ware do you need?

Jim_Stutsman <jim@...>
 

It's been a few years since I spoke to Deb, and that was in regard to a specific JEF design that had a "bulletproof" section in it. At that time she told me they had tested it on their Brother without problems, using PES. Perhaps they have changed digitizing software since then. I guess we'll know soon enough whether their JEF formats still have occasional issues, but in the immediate future I would not expect their large designs to be available in JEF formats that include the 12000 hoops. That would require adaptations to their digitizing software, and I don't think they're using Wilcom software.

--- In janome12000@..., "malehto" <maalleh@...> wrote:



I have been downloading designs from EmbLibrary for a long time now. I used to download in PES and use my software to convert to VP3. Now that I have the Janome 12000 I contacted Deb of EmbLibrary and she advised me to switch formats to JEF, because JEF was not a conversion.

After this post I contacted Deb @ EmbLibrary again to clarify and determine if I needed to switch back to PES. Here is her answer.

Thanks for writing! ...We don't test in PES. He may have made that assumption because we have a Brother 2500D, but that uses DST format as well as PES. We stitch all the designs in DST. PES is a conversion, whereas JEF is one of our first formats (a format that we save from the digitizing format, EMB). For the Janome machine that you have, I would recommend downloading JEF.

You're welcome to post this information to the forum to, hoping it will be a help to others. There's also a section on the HELP page where we tell folks which format they should choose for their machines: http://www.emblibrary.com/EL/help.aspx?page=helpformat

Hope this helps clarify issues for all.

Mary in Savannah TX


Re: Needle bar jammed

Jim_Stutsman <jim@...>
 

OK, I'm guessing that this is a sensor or switch issue. Now that we know it was the presser bar, not the needle bar, we can assume that when you turned it on there was either a sensor or a switch that was not triggering, so that it could not do the foot up/down self test and initialization. This could be something as simple as a bit of styrofoam packing that was caught, and by taking off the front panel he released it. If it doesn't happen again, then that's likely what it was. If it does happen again, it's probably due to a sensor or switch being set a little too close to the limit, so that it doesn't always trip. We saw this in the 11000 with the dreaded "Presser foot P" error. The fix is simple, and the problem doesn't show up until the machine has had some use. In the worst case I would see one more dealer trip for a simple adjustment.

--- In janome12000@..., "suerevere@..." <srevere@...> wrote:

Jim, I'm now mimicking your "Hmmmmmm"
I, as well, had my dealer look at my machine today as I thought the needle bar was jamming because I was getting the same error message. It turns out he was able to tell me that it wasn't really the needle bar -- he said the "last step of the start up mode was not completing, this step is when the pressure foot goes from the top position to the standard up position.  That was the buzz noise it would make at the end of start up!" He said all he did was to take front panel off check all the plugs and wires for loose items.  with front off, everything worked fine.  Replaced the front panel and everything is working fine.  "Probably a loose plug or wire." he said he also contacted Janome to see if he should be looking for anything else as there was nothing obvious. Waiting to hear back .


Re: Needle bar jammed

stitchnpatch
 

Yes it happens to me when I have the narrow dual feed foot on. My dealer didn't know why it was happening when I mentioned it to him yesterday. Taking the foot off sounds like a good idea.

Vicki


Re: Needle bar jammed

threadships
 

OK, I guess it’s time to speak. Has anyone else encountered this jamming , on start-up, with the dual feed foot on? I just decided to remove the foot before I shut down for the night. I was hoping it was a glitch that Janome would catch and repair in one of their updates.  


Re: What soft ware do you need?

malehto
 

I have been downloading designs from EmbLibrary for a long time now. I used to download in PES and use my software to convert to VP3. Now that I have the Janome 12000 I contacted Deb of EmbLibrary and she advised me to switch formats to JEF, because JEF was not a conversion.

After this post I contacted Deb @ EmbLibrary again to clarify and determine if I needed to switch back to PES. Here is her answer.

Thanks for writing! ...We don't test in PES. He may have made that assumption because we have a Brother 2500D, but that uses DST format as well as PES. We stitch all the designs in DST. PES is a conversion, whereas JEF is one of our first formats (a format that we save from the digitizing format, EMB). For the Janome machine that you have, I would recommend downloading JEF.

You're welcome to post this information to the forum to, hoping it will be a help to others. There's also a section on the HELP page where we tell folks which format they should choose for their machines: http://www.emblibrary.com/EL/help.aspx?page=helpformat

Hope this helps clarify issues for all.

Mary in Savannah TX

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

Actually the best format to buy from EmbLibrary is PES, because that's what they test stitch with. I only bought HUS because at the time it had the largest designs for the project I was working on at the time. Of course buying PES works ONLY if you have software to convert to JEF. Janome Digitizer MBX and Digitizer Junior will both do that, as will Buzz Tools, StitchBuddy (Mac), Embird and others.

--- In janome12000@..., Tina Jensen <jensen.rt@> wrote:

So if we buy designs from embroidery library should we get them in hus format and convert them to jef ourselves, if so what program does the. Est job of converting to jef, I have embird and digitizer mb. Thanks,Tina


Re: Info about the bobbin thread problem when doing embroidery

Jim_Stutsman <jim@...>
 

The metal calibration bobbins are not "real" bobbins. They are specially constructed bobbin-shaped pieces with different sized cores for empty, 1/2 full, and full. You could potentially use regular bobbins, but variations in thread sponginess would not be very precise. Further the procedure involves using the on-board diagnostics, which can turn your machine into a brick if used incorrectly. This calibration is usually a one-time event done only at the factory or by a trained technician, and once done it would only have to be repeated if the bobbin sensor parts were changed.

--- In janome12000@..., "Vikki Youngmeyer" <vikkiy@...> wrote:

Taking this one step further, would you have to use metal bobbins for
calibration? Why couldn't you fill three plastic Janome bobbins with a
varying amounts of thread, keep them separate from other bobbins and use
them as "controls" to put the info into memory? If you ever needed to
recalibrate, you would have your own set.



Incidentally, I have owned 2 Janome embroidery machines had "low bobbin"
sensors. Both registered "low bobbin" messages with about 1/3 of the thread
remaining on the bobbin. Both the 350e and the 12000 allowed me to continue
on until I ran out of thread.



Vikki

Houston, TX


Re: What soft ware do you need?

Sherry Martin
 

Hi Jim,

I have embird. Does that mean it is better to purchase designs from Emb. Library in PES and then convert using embird?

I'm a little confused because earlier there were some posts about embird also not working totally correctly.

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

Actually the best format to buy from EmbLibrary is PES, because that's what they test stitch with. I only bought HUS because at the time it had the largest designs for the project I was working on at the time. Of course buying PES works ONLY if you have software to convert to JEF. Janome Digitizer MBX and Digitizer Junior will both do that, as will Buzz Tools, StitchBuddy (Mac), Embird and others.

--- In janome12000@..., Tina Jensen <jensen.rt@> wrote:

So if we buy designs from embroidery library should we get them in hus format and convert them to jef ourselves, if so what program does the. Est job of converting to jef, I have embird and digitizer mb. Thanks,Tina


Re: Needle bar jammed

suerevere@ymail.com
 

Jim, I'm now mimicking your "Hmmmmmm"
I, as well, had my dealer look at my machine today as I thought the needle bar was jamming because I was getting the same error message. It turns out he was able to tell me that it wasn't really the needle bar -- he said the "last step of the start up mode was not completing, this step is when the pressure foot goes from the top position to the standard up position.  That was the buzz noise it would make at the end of start up!" He said all he did was to take front panel off check all the plugs and wires for loose items.  with front off, everything worked fine.  Replaced the front panel and everything is working fine.  "Probably a loose plug or wire." he said he also contacted Janome to see if he should be looking for anything else as there was nothing obvious. Waiting to hear back .

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

Hmmm. A little unsettling that there was no obvious cause. Hopefully this was a one-off.

--- In janome12000@..., "stitchnpatch" <stitchnpatch@> wrote:

I took my machine in to my dealer this morning and he quickly got it going again although he wasn't sure what had caused it to jam - I couldn't release it when I switched it on. He said it might have been a bit of fine fibre in the needle bar casing or the link arm. If it happens again he'll consider replacing the link arm. Anyway it's working again fine now, thank goodness.
Vicki


Re: Info about the bobbin thread problem when doing embroidery

Vikki Youngmeyer
 

Taking this one step further, would you have to use metal bobbins for calibration? Why couldn’t you fill three plastic Janome bobbins with a varying amounts of thread, keep them separate from other bobbins and use them as “controls” to put the info into memory? If you ever needed to recalibrate, you would have your own set.

 

Incidentally, I have owned 2 Janome embroidery machines had “low bobbin” sensors. Both registered “low bobbin” messages with about 1/3 of the thread remaining on the bobbin. Both the 350e and the 12000 allowed me to continue on until I ran out of thread.

 

Vikki

Houston, TX

 


Re: Help, MBX won't load anymore...

Jim_Stutsman <jim@...>
 

My best guess is that something that was recently installed has created a conflict. I would suggest completely removing Digitizer MBX, then reinstalling it. If it still fails, go to this website and download the latest HASP driver:
ftp://ftp.aladdin.com/pub/hasp/Sentinel_HASP/Runtime_%28Drivers%29/Sentinel_LDK_Run-time_setup.zip

This link likely will be split, so you'll have to copy and paste it into your browser. It's the first download on this page:
http://www3.safenet-inc.com/support/hasp-srm/enduser.aspx

You will unzip the file, then double click the content to install the driver. If after that you still can't run it, then things are going to get "interesting." You'll have to use MSConfig to stop Windows from installing any extra software that may be the problem. Then you'll add them back one by one until you hit the problem. This is a very tedious process, so I hope it doesn't come to that!

--- In janome12000@..., "Chris Krause" <nckrause@...> wrote:

Hi there. It worked fine for about five weeks before it quit, by the way.
Here's the info:

1. I have MBX version Janome_V4.0F

2. The dongle does light up

3. I see the opening "splash" window, after a brief flash of "verifying
security device." This is where the program hangs; it says "starting..."
but nothing happens after that.

4. No error messages

5. I just tried putting the DVD back in and choosing a "Repair"
installation. Unfortunately, it still is not loading.

Argh!

Chris


Re: Help, MBX won't load anymore...

Chris Krause <nckrause@...>
 

Hi there. It worked fine for about five weeks before it quit, by the way.
Here's the info:

1. I have MBX version Janome_V4.0F

2. The dongle does light up

3. I see the opening "splash" window, after a brief flash of "verifying
security device." This is where the program hangs; it says "starting..."
but nothing happens after that.

4. No error messages

5. I just tried putting the DVD back in and choosing a "Repair"
installation. Unfortunately, it still is not loading.

Argh!

Chris

-----Original Message-----
From: janome12000@... [mailto:janome12000@...] On
Behalf Of Jim_Stutsman
Sent: December-19-11 11:47 AM
To: janome12000@...
Subject: [janome12000] Re: Help, MBX won't load anymore...

We need a bit more information. We've used Windows 7 (64-bit) and XP
(32-bit) without any problems. Can you tell us:

1. What version of MBX you have? You may not be able to tell if it won't
open, but there should be some indication on the installation DVD.

2. Is the dongle lighting up?

3. Do you get the opening "splash" window showing Digitizer MBX on a mostly
blue background?

4. Do you see anything on the screen when it stops loading? Error messages?

5. Have you tried putting the DVD back in and choosing a "Repair"
installation?

--- In janome12000@..., "Chris Krause" <nckrause@...> wrote:

Hi, again. Should add that I'm using Windows 7, 32 bit...anybody else
have
problems loading MBX?

Chris

-----Original Message-----
From: janome12000@... [mailto:janome12000@...] On
Behalf Of christitch
Sent: December-18-11 6:23 PM
To: janome12000@...
Subject: [janome12000] MBX won't load anymore...

Hi! Hope some computer expert can help me out. For some reason my
Digitizer MBX stopped loading a few days ago. It appears to recognize the
dongle but then just hangs. I have uninstalled and reinstalled...I'm open
to suggestions...

Chris



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Re: Info about the bobbin thread problem when doing embroidery

Julie
 

The only other information that I was told about this tool that I didn't mention is that Janome only has 2 of these tools in stock at the moment - so it sounds more like it's an actualy tool that will be used to do something on the machine rather than a set of bobbins, and this tool will have to be sent to dealers to correct the problem. I'm not sure why Janome only has 2 of them and what the process is they will use to get more. Again, I'm just relaying information from friends that are having this problem and what their dealer has told them. I need to set up my machine and do embroidery and see if it happens to me! At this point, I don't even know that.

Julie

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

Update - I have looked at the diagnostics screen for updating the bobbin sensor and discovered that it has 3 values: Empty, Half full, and Full. This would indicate that 3 reference bobbins are needed, which is why nobody has them. There may be some other black magic involve, as I could make changes to the settings but could not apply them. It simply gives me a "No you can't do that!" double beep. I guess we'll have to wait for more information from Mama Janome.

--- In janome12000@..., "Jim_Stutsman" <jim@> wrote:

Assuming this is true, the "tool" is probably nothing more than a set of reference bobbins. These are special metal bobbins that have a specific core size. One represents an empty state and the other almost empty. The adjustment is dirt-simple: you activate diagnostics and put in one bobbin, touch a key to take a reading and store it in a memory. Repeat with the other bobbin and other memory, done. This bobbin set originated with the 10000. I would guess that either they ran out of them, or they have a new set. We probably would not be seeing the problem unless they were not being calibrated during machine assembly. Our machine has been fine, so I have not done any calibration on the bobbin sensor. Note that when you get a low bobbin message for a not-empty bobbin, if you ignore (and don't touch) the message, you can continue to sew. Yes, this is annoying, but probably less annoying than having a drawer full of 1/3 full bobbins!

This is somewhat typical of a new product from any company. The higher the price of the product, the more irritating the problem is to the user. Manufacturers do their best to prevent such problems, but humans are still imperfect and they will probably never be able to make perfect products. If you find yourself getting overly angry, sew for a while on Grandma's treadle until you realize that your "flawed" machine is still an amazing piece of technology. Then make yourself a cup of tea and a plate of cookies. Given the season, it's acceptable to add some peppermint schnaps to the tea and substitute fudge for the cookies!


Re: merging designs with Horizon Link

Shirley <lov2sew@...>
 

Jim thank you so much for your help. I have really appreciated your knowledge.

Shirley

-----Original Message-----
From: Jim_Stutsman
Sent: Monday, December 19, 2011 12:58 PM
To: janome12000@...
Subject: [janome12000] Re: merging designs with Horizon Link

In Horizon Link you do it from the EDIT screen. You can do this in the machine as well, if you have all of the designs available in the machine via USB drive or built-in. Just open HL, select the Editing mode and set the hoop size with the