Date   

Re: Memory Sticks

Anne <csarina43@...>
 

Yes I do have the designs on my computer and also on an external hard drive just in case it decides to do a whoopsie.

I am just slightly excited, I was not getting my machine until March, but thanks to a stroke of luck I am getting it on Saturday!!! I can hardly wait.


Re: Memory Sticks

Sherry Martin
 

If you read prior posts, there was a long discussion about memory sticks. You can do a search at the top of the page. I think the final answer was that you can use any size in new 12000.

Do you save your designs on your computer also? If you do then you only really need 1 memory stick to copy the designs onto that you want to use immediately.

--- In janome12000@..., "Anne" <csarina43@...> wrote:

I have designs saved on memory sticks which I use to laod patterns to my 11000, am I going to have to buy new sticks for the 12000. I understand that to upgrade the machine you have to use an empty MS, so I guess you need to have a seperate stick for this and delete the upgrade once you have done it. I suspect that my machine when I get it will not have been upgarded.

The 11000 uses a very small memory stick if I rememebr rightly, what size does the 12000 use????

Thanks......

Anne.


Memory Sticks

Anne <csarina43@...>
 

I have designs saved on memory sticks which I use to laod patterns to my 11000, am I going to have to buy new sticks for the 12000. I understand that to upgrade the machine you have to use an empty MS, so I guess you need to have a seperate stick for this and delete the upgrade once you have done it. I suspect that my machine when I get it will not have been upgarded.

The 11000 uses a very small memory stick if I rememebr rightly, what size does the 12000 use????

Thanks......

Anne.


Re: Question about 11000

Jim_Stutsman <jim@...>
 

A lot of the 11000s make a kind of squeaky chirping while moving left to right. It fades with use, and is due to the drive belts. We never had a service problem, and all of them got better with use. You're right about the 12000 - it is without a doubt the quietest embroidery machine Janome has ever made, even without turning on the "quiet" mode.

--- In janome12000@..., "kkrissyb" <krissy.b@...> wrote:


I am about to sell my Janome 11000 to my friend as I have the 12000 now.

The machine sews beautifully and embroiders beautifully but it does make a chirping sound when it is doing satin stitch. It always has from the beginning and so did my Janome 10001. The dealer told me that was okay.

Did anyone else have this sound when doing satin stitch? The 12000 is much quieter
Kris in Oz


Question about 11000

kkrissyb <krissy.b@...>
 

I am about to sell my Janome 11000 to my friend as I have the 12000 now.

The machine sews beautifully and embroiders beautifully but it does make a chirping sound when it is doing satin stitch. It always has from the beginning and so did my Janome 10001. The dealer told me that was okay.

Did anyone else have this sound when doing satin stitch? The 12000 is much quieter
Kris in Oz


Re: MBX is now loading, sort of...

Cheryl Paul
 

Hi Chris,

So you are snowless in Vancouver. I live in Saskatoon and we are nearly snowless. I don't mind as it has been warm enough to ALMOST get rid of the ice on our side streets.

Thanks Jim for all the wonderful information you are passing on about problems that are occurring with both our wonderful MC12000 and the MBX software. I have been lucky as I haven't encountered to much other than the first bit with the software and my MacBook. All seems to be good for now. Am looking forward to the update for MBX as I'm hoping that most of the bugs are corrected there.

I want to wish all on the forum a very Merry Christmas and the best for 2010.

Cheryl - on the shortest day of the year - Saskatoon, Saskatchewan Canada

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

You have discovered the problem with Corel with regard to uninstall - it doesn't. Even if you uninstall manually, there is still a lot of Corel residue left in the Registry and perhaps the Windows system folders. Design Gallery loads EasyDesign by itself for use in format conversions, so that is a "back door" way to get it open. You *MIGHT* be able to get out of this when the first MBX update comes out, because it should overwrite all of the settings and files that are there now, but that remains to be seen.

Jacquie Lawson does indeed create some marvelous things, and she's a gifted artist. I only wish that she used something besides Adobe Flash for her creations. Flash is a resource hog, is buggy, and has been a vector for virus and malware for years. Adobe has finally abandoned it for mobile devices, but they continue to throw patch after patch at it on desktops. Flash may well have been the catalyst for your problem.

--- In janome12000@..., "Chris Krause" <nckrause@> wrote:

Hi, Jim. Thanks for your assistance with this, it had me tearing my hair
out for a couple of days. Thinking back on it, I think the problem started
when I installed a second Jacquie Lawson Advent calendar, they used a lot of
resources. (I have now uninstalled those.) Anyhow, I started working on
this problem early this morning, unfortunately before I even read your
second e-mail. After a previous uninstall I had noticed that Corel stayed
in my computer - those elements are apparently not removed by an uninstall
at all - so I manually uninstalled all the Corel stuff and all the Digitizer
MBX stuff this morning, then reinstalled Digitizer MBX.

I still can't go directly into Easy Design or Easy Edit - they continue to
hang - BUT I can access Design Gallery. Interestingly enough, when I do
that, after a minute or two Easy Design comes up, and opens, and I can then
toggle between the three options through the taskbar buttons on top. Until
a better solution comes along, I can certainly live with that.

Thanks again, it's so nice to have a Janome/computer expert onboard to help
us 12000 newbies out. I love the capabilities of my new machine and I'm
glad to have the full use of it!

Chris in sunny, snowless Vancouver


Re: Needle bar jammed

suerevere@ymail.com
 

In my previous note regarding error message and machine not completing startup, I did not mention that my dual feed foot was NOT on.
Sue Revere

--- In janome12000@..., "Kerry Schippers" <genevieveadams@...> wrote:



OK, I guess it's time to speak. Has anyone else encountered this jamming ,
on start-up, with the dual feed foot on? I just decided to remove the foot
before I shut down for the night. I was hoping it was a glitch that Janome
would catch and repair in one of their updates.


Re: MBX is now loading, sort of...

Jim_Stutsman <jim@...>
 

You have discovered the problem with Corel with regard to uninstall - it doesn't. Even if you uninstall manually, there is still a lot of Corel residue left in the Registry and perhaps the Windows system folders. Design Gallery loads EasyDesign by itself for use in format conversions, so that is a "back door" way to get it open. You *MIGHT* be able to get out of this when the first MBX update comes out, because it should overwrite all of the settings and files that are there now, but that remains to be seen.

Jacquie Lawson does indeed create some marvelous things, and she's a gifted artist. I only wish that she used something besides Adobe Flash for her creations. Flash is a resource hog, is buggy, and has been a vector for virus and malware for years. Adobe has finally abandoned it for mobile devices, but they continue to throw patch after patch at it on desktops. Flash may well have been the catalyst for your problem.

--- In janome12000@..., "Chris Krause" <nckrause@...> wrote:

Hi, Jim. Thanks for your assistance with this, it had me tearing my hair
out for a couple of days. Thinking back on it, I think the problem started
when I installed a second Jacquie Lawson Advent calendar, they used a lot of
resources. (I have now uninstalled those.) Anyhow, I started working on
this problem early this morning, unfortunately before I even read your
second e-mail. After a previous uninstall I had noticed that Corel stayed
in my computer - those elements are apparently not removed by an uninstall
at all - so I manually uninstalled all the Corel stuff and all the Digitizer
MBX stuff this morning, then reinstalled Digitizer MBX.

I still can't go directly into Easy Design or Easy Edit - they continue to
hang - BUT I can access Design Gallery. Interestingly enough, when I do
that, after a minute or two Easy Design comes up, and opens, and I can then
toggle between the three options through the taskbar buttons on top. Until
a better solution comes along, I can certainly live with that.

Thanks again, it's so nice to have a Janome/computer expert onboard to help
us 12000 newbies out. I love the capabilities of my new machine and I'm
glad to have the full use of it!

Chris in sunny, snowless Vancouver


Re: Needle bar jammed

Jim_Stutsman <jim@...>
 

There's no way for the machine to know what foot is attached. When you turn the machine on the dual feed option is turned off, regardless of whether the Resume function is turned on.

--- In janome12000@..., Judy <judyjanome@...> wrote:

Dual feed foot has been on the machine for a few days turned on and off and no problems yet. I am going to keep my fingers crossed. I did notice that after starting the option button for this foot was not selected. I had to select each time I turned it on. Not a big problem. Judy from WNY

Sent from my iPhone


Re: 2 questions

Jim_Stutsman <jim@...>
 

Well that explains why they put the cleaner in this machine but not in any prior model. If you need to use the cleaner after just using the trial sheet of stabilizer, then it must be pretty nasty stuff!

--- In janome12000@..., "janetpiekarski" <jsm1144@...> wrote:

Actually, there IS a reference to the cleaning bottle. If you look at the package of stabilizer with Jenny Haskins sheet in it, there is a little "how to" to clean the case after using specifically her stabilizer.
Also, as a note of interest, anyone who has received their 12000 in the past few weeks or month. Check before you upgrade it. To check, watch when you turn it on and it version 1.01 comes up Janome has already upgraded it. (I know this because mine came in like this-there is a sticker on the box, too, with the serial number and in big letters, Version 1.01)


Re: Needle bar jammed

Judy <judyjanome@...>
 

Dual feed foot has been on the machine for a few days turned on and off and no problems yet. I am going to keep my fingers crossed. I did notice that after starting the option button for this foot was not selected. I had to select each time I turned it on. Not a big problem. Judy from WNY

Sent from my iPhone


MBX is now loading, sort of...

Chris Krause <nckrause@...>
 

Hi, Jim. Thanks for your assistance with this, it had me tearing my hair
out for a couple of days. Thinking back on it, I think the problem started
when I installed a second Jacquie Lawson Advent calendar, they used a lot of
resources. (I have now uninstalled those.) Anyhow, I started working on
this problem early this morning, unfortunately before I even read your
second e-mail. After a previous uninstall I had noticed that Corel stayed
in my computer - those elements are apparently not removed by an uninstall
at all - so I manually uninstalled all the Corel stuff and all the Digitizer
MBX stuff this morning, then reinstalled Digitizer MBX.

I still can't go directly into Easy Design or Easy Edit - they continue to
hang - BUT I can access Design Gallery. Interestingly enough, when I do
that, after a minute or two Easy Design comes up, and opens, and I can then
toggle between the three options through the taskbar buttons on top. Until
a better solution comes along, I can certainly live with that.

Thanks again, it's so nice to have a Janome/computer expert onboard to help
us 12000 newbies out. I love the capabilities of my new machine and I'm
glad to have the full use of it!

Chris in sunny, snowless Vancouver

-----Original Message-----
From: janome12000@... [mailto:janome12000@...] On
Behalf Of Jim_Stutsman
Sent: December-20-11 12:20 PM
To: janome12000@...
Subject: [janome12000] Re: Help, MBX won't load anymore...

An update to this, following discussion with a Digitizer MBX expert - DO NOT
do the uninstall/reinstall with Digitizer MBX. The Corel part of it does not
uninstall correctly, and may leave bits and pieces of itself behind. When
you reinstall all that leftover stuff causes big problems. If you have
already done it, then you will have to remove all traces of MBX and Corel,
including the Windows Registry. This is a minefield best left to experts, as
a false step in the Registry can turn your computer into a very large
paperweight.

If you have replaced the HASP drive, but not uninstalled, and are still
having trouble please post again for some other suggestions. If you have
uninstalled we shall light candles for you.

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

My best guess is that something that was recently installed has created a
conflict. I would suggest completely removing Digitizer MBX, then
reinstalling it. If it still fails, go to this website and download the
latest HASP driver:
ftp://ftp.aladdin.com/pub/hasp/Sentinel_HASP/Runtime_%28Drivers%29/Sentinel_
LDK_Run-time_setup.zip

This link likely will be split, so you'll have to copy and paste it into
your browser. It's the first download on this page:
http://www3.safenet-inc.com/support/hasp-srm/enduser.aspx

You will unzip the file, then double click the content to install the
driver. If after that you still can't run it, then things are going to get
"interesting." You'll have to use MSConfig to stop Windows from installing
any extra software that may be the problem. Then you'll add them back one by
one until you hit the problem. This is a very tedious process, so I hope it
doesn't come to that!

--- In janome12000@..., "Chris Krause" <nckrause@> wrote:

Hi there. It worked fine for about five weeks before it quit, by the
way.
Here's the info:

1. I have MBX version Janome_V4.0F

2. The dongle does light up

3. I see the opening "splash" window, after a brief flash of "verifying
security device." This is where the program hangs; it says
"starting..."
but nothing happens after that.

4. No error messages

5. I just tried putting the DVD back in and choosing a "Repair"
installation. Unfortunately, it still is not loading.

Argh!

Chris



------------------------------------

Yahoo! Groups Links


Re: soft plastic

vicki chrobak
 

I haven't had that problem Vickie but I have had thread get caught between plastic & metal plate just below position 2. Needless to say it shreds.

--
Vicki Jo

Has anyone had any problems with the thread cutting the plastic housing
where you thread the machine through the uptake arm? I've noticed that I
have several nicks in my brand-new machine where I've slid the thread
over going into the uptake lever.



I can't believe this has happened. I haven't had this problem with my
11000, 7700, 6600 or even my 4800! Haven't had a chance to talk to my
dealer yet, just wondering if anyone else has noticed this.



-Vickie


Re: 2 questions

janetpiekarski
 

Actually, there IS a reference to the cleaning bottle. If you look at the package of stabilizer with Jenny Haskins sheet in it, there is a little "how to" to clean the case after using specifically her stabilizer.
Also, as a note of interest, anyone who has received their 12000 in the past few weeks or month. Check before you upgrade it. To check, watch when you turn it on and it version 1.01 comes up Janome has already upgraded it. (I know this because mine came in like this-there is a sticker on the box, too, with the serial number and in big letters, Version 1.01)

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

Yes we got the little bottle of "bobbin case cleaner" as well, with no hint of how it is to be used. My best guess is that it's for cleaning the bobbin case and hook race, which is only necessary after prolonged use of sticky stabilizer. As you sew tiny bits of sticky residue accumulate on the bobbin case, hook race, and even the feed dogs. This leads to stitch problems, such as loops on top and bottom of the fabric. In servicing machines I would use cotton swabs and isopropyl alcohol to clean these parts. It's a lengthy and tedious process that caused me to hate sticky stabilizers with a passion. We had several customers who used nothing else, so they would never have to hoop anything. It was not kind to their machines!

The oil wick is probably the most often discussed item on any Janome machine, and it has been elevated to the mythical status enjoyed by Bigfoot and his friends. For those who just got your machine, under the bobbin case is an off-white bit of fuzz that looks like it might be lint. Don't pull it out! That's a wick for holding oil. As you use the machine it will darken. The machine did not come with oil. If you have oil that is CLEARLY MARKED for sewing machine use, you can put ONE DROP of oil on the wick every 30-40 hours of sewing. If you don't, it's OK. I routinely serviced machines that NEVER oiled the wick, and none had problems. In 25 years I had only 2 machines that were presented with very loud screeching due to the wick being totally dry. In both cases the machines were filthy and had been used for at least a dozen years without any cleaning or service. Cleaning and oiling restored them to full function. So if you never oil the wick, but get your machine serviced every year or two, you'll be just fine. If you have strange problems or noises, oiling the wick will almost certainly do nothing for you. Over-oiling it will make a big mess, and may cause problems in the machine. If you want to feel like a good "mom" to your machine, and you have the oil and know how to use it, that's fine, but if you don't nothing bad will happen. And if you have pulled out the wick by mistake, your life is not over. Putting it back is just about as easy as putting toothpaste back into the tube. You can have your dealer order and put in a new part containing a wick, but that's expensive and time consuming. Instead you can cut about 1" of pipe cleaner, bend it into a "V" shape and push it into the hole, cut ends first. This will serve the same function, and I did it many times on the service bench while servicing machines for owners who were not even aware that the wick was gone.

--- In janome12000@..., "songnbird" <songnbird@> wrote:

1. My 12K came with a little vial of cleaner, but I see no reference to it in the instruction book. What is it used for?
2. There is no reference to putting a drop of oil on the felt in the bottom of the bobbin area like we have always done in previous models. Is this still recommended?
Thanks for clearing this up for me,
Linda near Buffalo, NY


Re: Error message

Jim_Stutsman <jim@...>
 

By chance did the machine make a kind of "chunking" sound prior to the message? That's a classic symptom of the thread not being in the take-up lever correctly. Next time it happens open the door and you should be able to see that it's not in there.

--- In janome12000@..., Maria Boyle <maruka1@...> wrote:

Thanks for your reply Jim,

It happened at the color change. It completes the color and go to the next color, I would change the thread and the error message would pop up.





María

Sent from my iPad


Re: Error message

Maria Boyle
 

Thanks for your reply Jim,

It happened at the color change. It completes the color and go to the next color, I would change the thread and the error message would pop up.





María

Sent from my iPad

On Dec 20, 2011, at 3:13 PM, "Jim_Stutsman" <jim@...> wrote:

Apparently the photo was only discarded from the web copy, as it made it in the direct email. This is a generic message that can come up in different situations. Did you get it after turning the machine on, or while sewing? If it came up when turning the machine on, was the dual feed foot attached? In either case, it's something your dealer needs to look at. Usually the message happens when the machine is trying to do something and the sensors told it that it didn't happen. In your case it looks like it was in embroidery, or resuming embroidery. You might take off the hoop and check underneath to make sure that a wad of stitches didn't get lodged in the needle plate, keeping the hoop from moving.

If you take it to your dealer, be sure to take everything that was involved when the error happened. It really helps in fixing a problem if the problem can be made to happen again.

--- In janome12000@..., Maria Boyle <maruka1@...> wrote:

Hi Jim,

This came up 3 times today and once before on another day. Any idea why this happens?









María

Sent from my iPad



------------------------------------

Yahoo! Groups Links



Re: Help, MBX won't load anymore...

Jim_Stutsman <jim@...>
 

An update to this, following discussion with a Digitizer MBX expert - DO NOT do the uninstall/reinstall with Digitizer MBX. The Corel part of it does not uninstall correctly, and may leave bits and pieces of itself behind. When you reinstall all that leftover stuff causes big problems. If you have already done it, then you will have to remove all traces of MBX and Corel, including the Windows Registry. This is a minefield best left to experts, as a false step in the Registry can turn your computer into a very large paperweight.

If you have replaced the HASP drive, but not uninstalled, and are still having trouble please post again for some other suggestions. If you have uninstalled we shall light candles for you.

--- In janome12000@..., "Jim_Stutsman" <jim@...> wrote:

My best guess is that something that was recently installed has created a conflict. I would suggest completely removing Digitizer MBX, then reinstalling it. If it still fails, go to this website and download the latest HASP driver:
ftp://ftp.aladdin.com/pub/hasp/Sentinel_HASP/Runtime_%28Drivers%29/Sentinel_LDK_Run-time_setup.zip

This link likely will be split, so you'll have to copy and paste it into your browser. It's the first download on this page:
http://www3.safenet-inc.com/support/hasp-srm/enduser.aspx

You will unzip the file, then double click the content to install the driver. If after that you still can't run it, then things are going to get "interesting." You'll have to use MSConfig to stop Windows from installing any extra software that may be the problem. Then you'll add them back one by one until you hit the problem. This is a very tedious process, so I hope it doesn't come to that!

--- In janome12000@..., "Chris Krause" <nckrause@> wrote:

Hi there. It worked fine for about five weeks before it quit, by the way.
Here's the info:

1. I have MBX version Janome_V4.0F

2. The dongle does light up

3. I see the opening "splash" window, after a brief flash of "verifying
security device." This is where the program hangs; it says "starting..."
but nothing happens after that.

4. No error messages

5. I just tried putting the DVD back in and choosing a "Repair"
installation. Unfortunately, it still is not loading.

Argh!

Chris


Re: Error message

Jim_Stutsman <jim@...>
 

Apparently the photo was only discarded from the web copy, as it made it in the direct email. This is a generic message that can come up in different situations. Did you get it after turning the machine on, or while sewing? If it came up when turning the machine on, was the dual feed foot attached? In either case, it's something your dealer needs to look at. Usually the message happens when the machine is trying to do something and the sensors told it that it didn't happen. In your case it looks like it was in embroidery, or resuming embroidery. You might take off the hoop and check underneath to make sure that a wad of stitches didn't get lodged in the needle plate, keeping the hoop from moving.

If you take it to your dealer, be sure to take everything that was involved when the error happened. It really helps in fixing a problem if the problem can be made to happen again.

--- In janome12000@..., Maria Boyle <maruka1@...> wrote:

Hi Jim,

This came up 3 times today and once before on another day. Any idea why this happens?









María

Sent from my iPad


Re: Needle bar jammed

Jim_Stutsman <jim@...>
 

OK, in watching ours, when the machine initializes there is a very small gap (about 1mm) between the top of the dual feed foot and the metal holding the presser bar. This is an adjustable thing in the diagnostics, and I could see if it were misadjusted that the foot would hit that bracket. Hopefully Janome will soon release a service manual, or at least dealer instructions for making the adjustments on the diagnostic screen. Again this looks like a trivially easy adjustment for a dealer to make WITH THE RIGHT INSTRUCTIONS!

--- In janome12000@..., "threadships" <genevieveadams@...> wrote:

Jim, in the initiation, the presser foot tries to raise too high for the dual feed foot. It really jams and shutting the machine of instantly does not release the jam. I had to unscrew the foot and COAX it genly to remove it. It was really alarming. It does not happen with any of the other feet, just the dual feed feet.


Re: Customiser

Jim_Stutsman <jim@...>
 

I'm afraid the Customizer 11000 ship has sailed for the last time. Janome abandoned it in favor of Digitizer Junior. Don't despair though - the Horizon Link software included with the 12000 provides many of the functions of Customizer 11000. You will have to get used to something different, but isn't that pretty much true of everything technical in our lives?

--- In janome12000@..., "Anne" <csarina43@...> wrote:

I use Janome customiser 11000, do you know if janome will update it for use with the 12000 or I am going to have to get used to using something different.