Date   
Re: Moving files to Zip Drive

Vivian
 

Thank You, Guess I am showing my age with Zip, Updated vocabulary to Flash. Appreciate your help. 

"Broken" needle threader

Kathleen Chevalier
 

It turns out that my needle threader works just fine. Operator error. I was holding the thread while using the needle threader in my S9.

My husband suggested that I search online for the problem and one site said to read the manual and make sure you were following directions, so I did. I found that there is a ritual the using the threader: make sure the needle is in the center position and stitch #1 is selected; press the needle button and if that puts the needle down, press it again to bring the needle up; make sure the thread runs through the last guide above the needle; pull out enough thread to reach the cutter on the side; put the thread through the slit in the threader and around to the cutter and cut off the thread (that makes the thread the right length); press the lockout button; without touching the thread, press the threader lever. It works every time. I'm happy.

--
Kathleen Chevalier
western Pennsylvania

Re: Two Questions, Please

Anne Stoye
 

However, you should be aware that cardboard boxes are considered a fire
hazard. And the polystyrene padding gives off noxious fumes if burnt. I
don't keep mine once I know that everything is working properly. But I
would be able to find a dealer within reasonable driving distance. You have
to weigh up the pros and cons and make your own decision.

Anne

Re: Two Questions, Please

Kaye Lessard
 

I would keep boxes in case you ever had to mail it to New Jersey!
Just my opinion as I have sent mine after my dealer retired!!!
Kaye in la

Re: Two Questions, Please

Carole Hollmann
 

Jim —

Thanks again for the info—and the chuckle about the yogurt and the elastic. I feel like we are all living among the Keystone Cops. We had Amazon leave our zillion dollar ink cartridges under the tree in our front yard. Not long after that Informed Delivery told me my mask nose pieces would be delivered by USPS that day (after weeks of waiting).  Amazon then said they were delivered. They were, but not to me. I jumped in the car and chased down the mailman in his truck, pulling in front of him like the cops do. Nice guy that he was, he did a U-turn and tore off down the road to where his electronic gadget said he might have left it. It was and I got my nose pieces, only to have the machine go belly up. I could go on with that saga as more things happened today, but we all have our stories, don’t we?  

Thanks again for the good info and hope your holiday weekend was pleasant. 

Carole Hollmann 


On May 25, 2020, at 4:36 PM, Jim Stutsman via groups.io <onlinesewing@...> wrote:

Damage to the white disc under the bobbin case usually happens in one of these ways:
1. The needle isn't all the way up in the needle clamp, so it hits.
2. The needle clamp is not tight and the needle slides down.
3. The needle breaks and the tip falls under the bobbin case and gets pushed into the spinning hook race.

Due to the unusual situation we are in, shipping is completely unpredictable. Amazon usually delivered next day prior to the lockdown. Now it's a week or more, or in the case of elastic shipped from China, never. I don't know the state of shipping in the Janome warehouse. If they are not shipping that is a huge factor. UPS, usually reliable, is having their own hard time. Recently we got a package of frozen yogurt treats intended for someone else. It was packed in dry ice, but was actually in-transit for 13 days. The dry ice was long gone, and even though we contacted the rightful recipient immediately, all was lost.

Regarding the aforementioned white disc, most dealers never change it. It's one of the easiest parts to change, second only to the needle, and it's cheap. Many technicians regard it as trim or window dressing, even though every stitch must drag across it.

Re: Two Questions, Please

Tony Coley
 

As a tech those boxes can save a lot of money if your machine must go back to NJ. I ordered an MB4 box with foam insert and it was like $60 shipping from NJ because UPS charged be size, not weight.
As to that hook bottom plate, I keep them on the wall and replace them if I see any needle damage. I generally get 7-10 day service from NJ and 1-2 day service from an after market supplier. I charge the customer $4.99 for the part. At my labor rate I sure couldn’t "polish it out" that cheap.


On May 25, 2020, at 3:21 PM, Carole Hollmann via groups.io <macee55@...> wrote:


Jim and Vikki --

Thanks so much for the good information.  Of course the responses generated more questions on my part.

I just took a good look under the bobbin case.  The case itself doesn't look damaged, but I thought I'd get one anyway.  The white plastic piece under it was scratched in the first few weeks I had the machine (it's now 5+ years old) and "the guy" said he could just buff it out and it would be as good as new.  I think that started me down my path of love/hate relationship with the machine.  I don't think buffing it out was the thing to do and if any other damage was caused at the time, it was not checked.  There is no doubt that it should be replaced now.  What I can't figure out is what could I have done to scratch it?

If they don't have the parts, can you describe what "good long while" might mean?  Weeks?  Months?  I will tell him about ordering those things when I hand the machine over.  If they don't have those things in stock, perhaps they would order immediately and save a little time.  In the meantime, I'm also taking in my ancient Kenmore for service.  I may need to resort to using it. I do not need another new machine as I have machines of various kinds that line two walls.

They do want me to bring in my embroidery unit, foot pedal, and power cord.  I have those things packed and I put labels with my name on EVERYTHING, as I always do.  I've taken it in maybe four times over the 5+ years I've had it (for various reasons) and they haven't lost anything--yet. 

At least for now, we are keeping the boxes in the basement.  With all the other stuff to be thrown away or donated, what difference could a couple of boxes make?

Thanks again.

Carole Hollmann


On Sunday, May 24, 2020, 4:35:22 PM EDT, Jim Stutsman via groups.io <onlinesewing@...> wrote:


If you need a new bobbin case, as well as the white plastic piece that sits under it, there is a good chance that the hook race is damaged. If so, it will cause problems with the new bobbin case. Ask them to check the hook race for needle strikes (Magnifying glass recommended), and to buff them out with the tool that has the part #OILSTONE. Hopefully this will not get you a blank look! There is a chance they don't stock the plastic disc or the tool and will have to order them. That could take a good long while. Note that when you take the machine in for service you do not (and should not) take all the feet & accessories in with it. The more stuff of yours they have, the more likely it is that something will be lost. I used to send EVERYTHING back home except the machine. Foot control was left only if they were having trouble with it.

The only real reason to keep the boxes is to allow for the possibility of the machine having to go to NJ for service. 

Re: Two Questions, Please

Jim Stutsman
 

Damage to the white disc under the bobbin case usually happens in one of these ways:
1. The needle isn't all the way up in the needle clamp, so it hits.
2. The needle clamp is not tight and the needle slides down.
3. The needle breaks and the tip falls under the bobbin case and gets pushed into the spinning hook race.

Due to the unusual situation we are in, shipping is completely unpredictable. Amazon usually delivered next day prior to the lockdown. Now it's a week or more, or in the case of elastic shipped from China, never. I don't know the state of shipping in the Janome warehouse. If they are not shipping that is a huge factor. UPS, usually reliable, is having their own hard time. Recently we got a package of frozen yogurt treats intended for someone else. It was packed in dry ice, but was actually in-transit for 13 days. The dry ice was long gone, and even though we contacted the rightful recipient immediately, all was lost.

Regarding the aforementioned white disc, most dealers never change it. It's one of the easiest parts to change, second only to the needle, and it's cheap. Many technicians regard it as trim or window dressing, even though every stitch must drag across it.

Re: Moving files to Zip Drive

Jim Stutsman
 

I think what you are referring to as a "Zip" drive is actually a USB flash drive. Many years ago there actually was a product called a Zip Drive. If they were still around there is a chance they might work with the 15000, but it would be a stretch. What you're doing seems to be working, since you can see the designs on the machine. What you could do to avoid scary messages is:

1. Unzip the files into a new folder.
2. Select all files in the new folder (CTRL-A). Then copy them (CTRL-C).
3. Open the USB flash drive and then the EMB folder.
4. Create a new folder in the USB drive, or open an existing one.
5. Paste in the copied files (CTRL-V).

Re: Two Questions, Please

Carole Hollmann
 

Jim and Vikki --

Thanks so much for the good information.  Of course the responses generated more questions on my part.

I just took a good look under the bobbin case.  The case itself doesn't look damaged, but I thought I'd get one anyway.  The white plastic piece under it was scratched in the first few weeks I had the machine (it's now 5+ years old) and "the guy" said he could just buff it out and it would be as good as new.  I think that started me down my path of love/hate relationship with the machine.  I don't think buffing it out was the thing to do and if any other damage was caused at the time, it was not checked.  There is no doubt that it should be replaced now.  What I can't figure out is what could I have done to scratch it?

If they don't have the parts, can you describe what "good long while" might mean?  Weeks?  Months?  I will tell him about ordering those things when I hand the machine over.  If they don't have those things in stock, perhaps they would order immediately and save a little time.  In the meantime, I'm also taking in my ancient Kenmore for service.  I may need to resort to using it. I do not need another new machine as I have machines of various kinds that line two walls.

They do want me to bring in my embroidery unit, foot pedal, and power cord.  I have those things packed and I put labels with my name on EVERYTHING, as I always do.  I've taken it in maybe four times over the 5+ years I've had it (for various reasons) and they haven't lost anything--yet. 

At least for now, we are keeping the boxes in the basement.  With all the other stuff to be thrown away or donated, what difference could a couple of boxes make?

Thanks again.

Carole Hollmann


On Sunday, May 24, 2020, 4:35:22 PM EDT, Jim Stutsman via groups.io <onlinesewing@...> wrote:


If you need a new bobbin case, as well as the white plastic piece that sits under it, there is a good chance that the hook race is damaged. If so, it will cause problems with the new bobbin case. Ask them to check the hook race for needle strikes (Magnifying glass recommended), and to buff them out with the tool that has the part #OILSTONE. Hopefully this will not get you a blank look! There is a chance they don't stock the plastic disc or the tool and will have to order them. That could take a good long while. Note that when you take the machine in for service you do not (and should not) take all the feet & accessories in with it. The more stuff of yours they have, the more likely it is that something will be lost. I used to send EVERYTHING back home except the machine. Foot control was left only if they were having trouble with it.

The only real reason to keep the boxes is to allow for the possibility of the machine having to go to NJ for service. 

Moving files to Zip Drive

Vivian
 

I have downloaded files for my Janome Horizon 15000 to my computer (windows 10). I now want to take those files to my zip drive and then to my machine. I have been searching for information on How To but can not find written instructions. The files come as Zip files, so I first unzip and then move the unzipped files to my Zip for the Janome. The message I get is: Are you sure you want to move this folder without its properties?  Then FEAR sets in because I do not want to do it wrong. I go ahead and move the files and take a look in my Horizon Link and they are there. Am I doing it right? when I take to my machine will they work? Is there a place to get written instructions? 

Re: 1/4" foot

Gladys Miller
 

I use #2 stitch on quilting and is 1/4. Hope this helps.


On Sat, May 23, 2020, 5:05 AM Kathleen Chevalier, <kathleensews@...> wrote:
I have a Skyline S9 and find that the 1/4" foot that came with it is not 1/4" from the center (default) needle position and the guide on the foot, page 90 of the manual. It is a generous 3/8". To get a 1/4" seam using the guide the needle position must be moved to the right at 7.5. Now this puts the fabric on all the feed dogs, but I find it really strange. Anyone else noticed this for your machine?

--
Kathleen Chevalier
western Pennsylvania

Re: Two Questions, Please

Vikki Youngmeyer
 

If you ever have to ship one of those pieces back to the manufacturer to be repaired, you will need the box. If you don’t save it, you will be paying a box company to make a custom one for you which would work in a pinch, but not offer as good a support for travelling as the original Janome box. Plus the cost is ridiculous!

The original boxes themselves are quite sturdy. Is there any way you could put them in a corner of a room and throw a quilt over it and use it as a “makeshift” table? If you need more support on the top, you could probably find something at a lumber  yard to work for a top, such as a thin sheet of plywood or Masonite and place the quilt on top of that. Pieces that size are usually in the “throw-away” bins at Home Depot or Lowes. I got a piece of pegboard for another project out of one of those bins for a couple of dollars.

 

I did have to ship my 15000 to New York for repair when the cutter failed. I had to pay shipping both ways. The store where I bought it helped me with packing it into the box. 

 

I would talk to your dealer and get her advice on what she needs. Where I work, if the machine under 5 years old we don’t  want the power cords, extra feet, plates, carriers, etc. as we most of those supplies are standard for a number of Janome machines which she has in her workshop. If you leave any pieces other than the machine, write down on the service order what pieces were left with the machine, so you get them back.

 

Hope this helps.

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of Carole Hollmann via groups.io
Sent: Sunday, May 24, 2020 1:39 PM
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] Two Questions, Please

 

All --

 

I have to embark on one of my most dreaded occasions: taking my 15000 in for its overdue service.  It took 30 minutes to find the ginormous Tuto case and another hour to get everything into the case.  That doesn't count getting the behemoth down the stairs and into the car!  Anyway, my question is, what are the most important things I should suggest that they check?  I know they have a list of things they do routinely, but what else might I mention?  I definitely want a new bobbin case and I want the white "disk" underneath it replaced. I can also hear the slightest "touch" sound when the needle goes down slowly and I don't think the needle ever really goes all the way up when I press the needle up/down button.

 

The second thing is that we are doing Covid-cleaning since we aren't going out, and I wanted to know if it's imperative that I keep the boxes the machine and embroidery unit came in.  They are taking up valuable real estate.

 

Thanks to all!

 

Carole Hollmann

Re: 1/4" foot

Cheryl Paul
 

Hi,

I have the S9 and my 1/4” foot when I engage it defaults to 8.3 and it is exactly 1/4” on my machine. It works really well and you get used to the needle not being in the centre of the machine. I like you thought that the needle being out to the right would be awkward, but when I sat down at the machine and started to sew, it all fell into place and seemed normal.

I’ll tell you a story about my first experience with Janome, when I got my MC6000 the default needle position for straight stitch sewing was on the LEFT. I though I would lose my mind with the needle being on the LEFT, but it didn’t. I don’t think I even bothered to put it into the centre when I first started sewing on the machine. I did however, put my Pfaff 1222 away and forced myself to get used to the new one. My instincts were to keep sewing on the “familiar”, so I made a huge decision to put the old one away. I replaced it because I wanted more decorative stitches and so I needed to make it my “go to” machine and get used to the new one. That might seem strange but sometimes we want something new and once we have it, we don’t want to make the effort to learn how it works. I still used the Pfaff to do things that the wonderful “walking foot” system it had do those kind of jobs. I didn’t get the walking foot for my new Janome, but still needed the function, so I used both and then a serger added to the line up in that same time frame - I don’t remember exactly if the sewing machine or serger got the first place on the table as it was in the early to middle 1980’s and I was raising 4 kids - 2 still at home and 2 in the early grades of school - so still lots of work. My story here is just explaining that you too will get used to what seems strange on your new S9. All the 9mm Janome’s have this 1/4” foot and the acufeed flex is the same.

Good luck with your machine. I’m sure you will learn to love it.

Cheryl - Saskatoon

Re: Two Questions, Please

Jim Stutsman
 

If you need a new bobbin case, as well as the white plastic piece that sits under it, there is a good chance that the hook race is damaged. If so, it will cause problems with the new bobbin case. Ask them to check the hook race for needle strikes (Magnifying glass recommended), and to buff them out with the tool that has the part #OILSTONE. Hopefully this will not get you a blank look! There is a chance they don't stock the plastic disc or the tool and will have to order them. That could take a good long while. Note that when you take the machine in for service you do not (and should not) take all the feet & accessories in with it. The more stuff of yours they have, the more likely it is that something will be lost. I used to send EVERYTHING back home except the machine. Foot control was left only if they were having trouble with it.

The only real reason to keep the boxes is to allow for the possibility of the machine having to go to NJ for service. 

Two Questions, Please

Carole Hollmann
 

All --

I have to embark on one of my most dreaded occasions: taking my 15000 in for its overdue service.  It took 30 minutes to find the ginormous Tuto case and another hour to get everything into the case.  That doesn't count getting the behemoth down the stairs and into the car!  Anyway, my question is, what are the most important things I should suggest that they check?  I know they have a list of things they do routinely, but what else might I mention?  I definitely want a new bobbin case and I want the white "disk" underneath it replaced. I can also hear the slightest "touch" sound when the needle goes down slowly and I don't think the needle ever really goes all the way up when I press the needle up/down button.

The second thing is that we are doing Covid-cleaning since we aren't going out, and I wanted to know if it's imperative that I keep the boxes the machine and embroidery unit came in.  They are taking up valuable real estate.

Thanks to all!

Carole Hollmann

Threader on MC 500E

Kathy Strabel
 

I am doing some sample stitch-outs for some vintage-look handkerchief designs.  I have been changing thread colors and stitching merrily along....but all of a sudden, the needle threader balks. The little handle that you push down to activate it pushes all the way down, but the "business end" of the threader only twists  about halfway the amount it needs to in order to put the thread through the eye. It has worked 25 times today, but the last couple of attempts the mechanism just balks. It feels a little "sticky". I put a drop of machine oil on the articulations on the mechanism that twists to deliver the thread---but nothing.  I have the foot down and out of the way, the needle is in its highest position, as it always has been engaging the threader. I have re-threaded the machine, (don't know if that would have any effect, but hey....any port in a storm...).  There is no thread caught in the threader or anywhere else I can see.  As I said, it has been working flawlessly all morning, then--poof!---it does not function. I have not had any thread nests, nor bobbin tangles, nor any pulling of stitches or eating of fabric down the hole in the needle plate ....nada, zilch, zero. It simply changed from working to not working between 2 thread changes. Same brand and weight thread. Any ideas????   Thanks and enjoy the holiday weekend safely!
Kathy Strabel   Camas WA

Re: Janome/Organ needles

vicki J. Wardwell
 

Couldn't complete the order Pay Pal was down I guess of well next month
--
Vicki Jane Hull- Wardwell

Re: Cover Pro 1000 CXP

Cynthia Dickerson
 

Thank you Tracy, I will be remembering this hint!!!

Re: Memory Craft 11000 auto needle threader not working

Jim Stutsman
 

I don't think you're doing anything wrong. It sounds like a sensor is detecting that the needle is NOT in the up position, so it's refusing to bring the threader down. Try turning the hand wheel a little bit, then pressing the needle up/down button until the needle is up. If that doesn't work it will need to be seen by a service technician.

Memory Craft 11000 auto needle threader not working

lakeradio6
 

The needle up/down and auto threader buttons are both lighted light green
When press both beep, and nothing else happens. The display does not change
and no motor runs, only the beep.
What am I doing wrong ?
Thanks