Date   

Re: Horizon Link on Computer

Sandra King
 

Thanks, Jim.  I was thinking uninstall but I'll try your suggestion first.  I suspect it has something to do with grandkids playing on the computer.


Horizon Link on Computer

Sandra King
 

I had the Horizon Link installed on my computer. I could call up an embroidery file I had downloaded and a small flower was by the JEF format. When I clicked on it, it would open in my Horizon Link. But now, there are no flowers by JEF and when I click on it, it brings up the Horizon Link grid, but it is blank. The design does not show up. Need advise on what to do to fix this. Sent from my iPad

Offering up advice that may not be worth the price, Jim says:
Open Control Panel and type "Default programs" in the search box in the top right corner. Use the "Set you Default Programs" tool and/or the "Associate a file type or protocol with a program" tool to fix it. If that fails, uninstall and reinstall HorizonLink. Be sure to follow up with the latest update from this page.


Re: Free motion quilting and high pitch whine in 9900

Claire Schutz
 

Check out Leah Day, she just came out with info on this, haven't read it yet, she is good, just like Amy,   Claire S.


On 8/27/2015 2:07 PM, goodliffej@... [janome12000] wrote:
 

Just trying out the ruler foot with the convertible free motion quilting and it looks like it is going to work great. Still in search of affordable long-arm rulers. Anyone have any suggestions or has anyone attempted to cut their own using a band saw or scroll saw. 

Followed some advice from Amy at freemotionquiltingadventures.com. Curious to experiment and was wondering if others had tried this technique. 


Also, has anyone experienced a high-pitched steady whine from their 9900. Noise is constant, doesn't change, but machine seems to work fine. Dealer didn't have any solutions. It is annoying. Should I worry or just wear headphones? Wonder if it is a capacitor or something.



Re: Free motion quilting and high pitch whine in 9900

Mary Jane Weddle <maryjweddle@...>
 

There is a new class on Craftsy.com that shoes how to use rulers and the ruler foot. You might want to check it out. 

Sent from my iPad

On Aug 27, 2015, at 3:07 PM, goodliffej@... [janome12000] <janome12000@...> wrote:

 

Just trying out the ruler foot with the convertible free motion quilting and it looks like it is going to work great. Still in search of affordable long-arm rulers. Anyone have any suggestions or has anyone attempted to cut their own using a band saw or scroll saw. 

Followed some advice from Amy at freemotionquiltingadventures.com. Curious to experiment and was wondering if others had tried this technique. 


Also, has anyone experienced a high-pitched steady whine from their 9900. Noise is constant, doesn't change, but machine seems to work fine. Dealer didn't have any solutions. It is annoying. Should I worry or just wear headphones? Wonder if it is a capacitor or something.


Free motion quilting and high pitch whine in 9900

Janet Goodliffe
 

Just trying out the ruler foot with the convertible free motion quilting and it looks like it is going to work great. Still in search of affordable long-arm rulers. Anyone have any suggestions or has anyone attempted to cut their own using a band saw or scroll saw. 

Followed some advice from Amy at freemotionquiltingadventures.com. Curious to experiment and was wondering if others had tried this technique. 


Also, has anyone experienced a high-pitched steady whine from their 9900. Noise is constant, doesn't change, but machine seems to work fine. Dealer didn't have any solutions. It is annoying. Should I worry or just wear headphones? Wonder if it is a capacitor or something.


Re: Help with Digitizer Pro 2

Janet Goodliffe
 

Thanks so much it looks like it is going to work


Re: Purchased Jef files on Mac

Mary E
 

I didn't realize this about Adobe Reader. i have it on my ipad but will check and see if it somehow got attached in my Mac laptop and delete it.
thanks for this info, Jim.
Mary Eckstein

On Thu, Aug 27, 2015 at 6:58 AM, karenprice09@... [janome12000] <janome12000@...> wrote:
 

I've purchased several Jef embroidery files from the net and I'm able to unzip them and open them in Windows Vista without a problem, however, I'd like to also open them and save them on my Mac, but I've noticed I can't open them, and keep I getting this message "Adobe Reader could not open 'Dbjj417-1.jef' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)".   Any advice regarding this would be greatly appreciated.

 

Just barely a supported human type, Jim says:

To open JEF files on your Mac you either need a Windows virtual machine using Parallels, VMware Fusion or VirtualBox, or a native Mac program. I would recommend the latter, specifically StitchBuddy. You can download a free trial here. Not only will StitchBuddy open your JEF files, it will also show thumbnails of the designs in the Finder in icon view. StitchBuddy also knows the USB structure of the various Janome models and will copy designs to a USB drive for transport to your machine.


Apparently you have Adobe Reader installed on your Mac, probably because a website told you that it was required. Macs running OS X have the Preview utility, which knows what to do with PDF files. It does the job of Adobe Reader without all the baggage the Reader brings. I would recommend removing Adobe Reader and letting Preview do the job. It does more than Reader, and it does it better.



Re: Serpentine Stitch on Horizon 12000

joan12d
 

I use the ones Diane created often for quilting my baby quilts. They work great for me as is!
Joan in MD


Re: Serpentine Stitch on Horizon 12000

favymtz
 

There's also one you can download from the group files that Diane created in Stitch Composer. It has a minor glitch but if you open it in your Stitch Composer and tweak it you'll have a good start to having one that suits your needs.


Purchased Jef files on Mac

Karen Price
 

I've purchased several Jef embroidery files from the net and I'm able to unzip them and open them in Windows Vista without a problem, however, I'd like to also open them and save them on my Mac, but I've noticed I can't open them, and keep I getting this message "Adobe Reader could not open 'Dbjj417-1.jef' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)".   Any advice regarding this would be greatly appreciated.

 

Just barely a supported human type, Jim says:

To open JEF files on your Mac you either need a Windows virtual machine using Parallels, VMware Fusion or VirtualBox, or a native Mac program. I would recommend the latter, specifically StitchBuddy. You can download a free trial here. Not only will StitchBuddy open your JEF files, it will also show thumbnails of the designs in the Finder in icon view. StitchBuddy also knows the USB structure of the various Janome models and will copy designs to a USB drive for transport to your machine.


Apparently you have Adobe Reader installed on your Mac, probably because a website told you that it was required. Macs running OS X have the Preview utility, which knows what to do with PDF files. It does the job of Adobe Reader without all the baggage the Reader brings. I would recommend removing Adobe Reader and letting Preview do the job. It does more than Reader, and it does it better.


Re: Serpentine Stitch on Horizon 12000

janetpiekarski
 

You can make one in Stitch Composer and you'll get EXACTLY the stitch length and width you want because you are inputting the information.  Such a great program!!!


Re: my 12000

J Fraker
 

Well, that figures.  I don't have an iPad and I have an Android phone.

 

From: "J Fraker frakersfunnyfarm@... [janome12000]"
To: janome12000@...
Sent: Wednesday, August 26, 2015 9:30 AM
Subject: Re: [janome12000] my 12000

 
Okay, I'm way behind on technology.  How does an "app" work?  Can I use it on my laptop?  How do I get it?
 
'Appy to respond, Jim says:
"App" is short for application, which is a fancy way of saying "program designed for a specific purpose." In our case our apps are written for iOS, the operating system used on Apple iPhones and iPads. They cannot be used on laptops or Android devices, and we don't have the time or resources to address those. Owners of iOS devices can find apps on the iTunes App Store.
 

From: "Wanda Johnson rjandwj@... [janome12000]"
To: janome12000@...
Sent: Tuesday, August 25, 2015 7:53 PM
Subject: [janome12000] my 12000

 
Jim can you please give me some info on the My 12000 app. Is it like the CD's, and do you have anymore cd's for sale? Thank you, Wanda rjandwj@... Have a great day and remember to smile

The My 12000 app for iPad is a comprehensive reference for the Janome Horizon Memory Craft 12000. It contains all of the videos previously published on DVD, as well as reference materials and projects. We no longer see the DVDs, partly because new computers no longer come with a DVD drive and partly because it has become impossible to build one set of software that works reliably on all browsers, all versions of Windows and all antivirus schemes. At the moment I am doing a major update to the My 15000 app. Once that's finished I will do the same for My 12000. Updates will be free to existing owners of the apps.





Serpentine Stitch on Horizon 12000

Karen Price
 

Hi,

I'm new to quilting, and also to my MC12000. I'd really like to be able to sew a nice Serpentine Stitch on my quilts. Could anyone please tell me how to do this??  I've tried using one of the decorative stitches, and elongating it, but the stitches always look too close together.  Plus, when I'm quilting, with the even feed foot, I have to go slowly otherwise the stitches look uneven. 

Thanks,

Karen 


Re: my 12000

J Fraker
 

Okay, I'm way behind on technology.  How does an "app" work?  Can I use it on my laptop?  How do I get it?
 
'Appy to respond, Jim says:
"App" is short for application, which is a fancy way of saying "program designed for a specific purpose." In our case our apps are written for iOS, the operating system used on Apple iPhones and iPads. They cannot be used on laptops or Android devices, and we don't have the time or resources to address those. Owners of iOS devices can find apps on the iTunes App Store.

 

From: "Wanda Johnson rjandwj@... [janome12000]"
To: janome12000@...
Sent: Tuesday, August 25, 2015 7:53 PM
Subject: [janome12000] my 12000

 
Jim can you please give me some info on the My 12000 app. Is it like the CD's, and do you have anymore cd's for sale? Thank you, Wanda rjandwj@... Have a great day and remember to smile

The My 12000 app for iPad is a comprehensive reference for the Janome Horizon Memory Craft 12000. It contains all of the videos previously published on DVD, as well as reference materials and projects. We no longer see the DVDs, partly because new computers no longer come with a DVD drive and partly because it has become impossible to build one set of software that works reliably on all browsers, all versions of Windows and all antivirus schemes. At the moment I am doing a major update to the My 15000 app. Once that's finished I will do the same for My 12000. Updates will be free to existing owners of the apps.



Ruler foot?

Denise
 

Hello Jim... Is there a ruler foot for the 15000? Thanks..... Denise

Consulting FootBook, Jim says:
There is only one ruler foot, part of a set that also includes an open toe FMQ foot. Unlike most other feet, it is not usable by itself. The Free Motion Frame Quilting Set (Part #767434005) is designed to attach to the QB-S foot holder (Part #202146001). The open toe part of the set is not terribly useful on the 15000, as it opens to the left. This set was designed to be used on machines such as the 1600 that are mounted on a quilt frame. In that configuration the open toe foot has the opening facing the operator. Fortunately the ruler foot part of the set faces front and works on any machine that can use the QB-S foot.


my 12000

Wanda Johnson <rjandwj@...>
 

Jim can you please give me some info on the My 12000 app. Is it like the CD's, and do you have anymore cd's for sale? Thank you, Wanda rjandwj@... Have a great day and remember to smile

The My 12000 app for iPad is a comprehensive reference for the Janome Horizon Memory Craft 12000. It contains all of the videos previously published on DVD, as well as reference materials and projects. We no longer see the DVDs, partly because new computers no longer come with a DVD drive and partly because it has become impossible to build one set of software that works reliably on all browsers, all versions of Windows and all antivirus schemes. At the moment I am doing a major update to the My 15000 app. Once that's finished I will do the same for My 12000. Updates will be free to existing owners of the apps.


Re: Upgrading My Computer.

Mary Jane Weddle <maryjweddle@...>
 

What do I search for on the website fir this Driver?  It is the Sentinel Run-time Environment (H0033)?

Taking time out from driving Miss Daisy, Jim says:
You can download the driver here. Disregard the fact that it says it's for 4.0.

On Tue, Aug 25, 2015 at 9:44 AM, Milton Frazier Fmjfrazier@... [janome12000] <janome12000@...> wrote:
 

Be sure to download the driver first I believe it is on the Janome website.


virginia


-----Original Message-----
From: maalleh@... [janome12000] <janome12000@...>
To: janome12000 <janome12000@...>
Sent: Mon, Aug 24, 2015 11:33 pm
Subject: [janome12000] Upgrading My Computer.

 
I am getting ready to install Janome MBX 4.5 on my new Windows 10 computer. Do I need to install 4.0 from the cd and then install the upgrade to 4.5?  Or is the complete program on the 4.5 cd?

Thanks for y'all's expert help.

Mary in Savannah, TX

No, just install from the 4.5 DVD. You do NOT want to install 4.0 first, it will just cause trouble.



Re: Waiting on Parts

cas <cas@...>
 

It sounds like they need to get a distribution center in the US somewhere for better customer satisfaction.  Of course, we don’t know that’s how it is until we own the machine. 

Reaching into the "Further explanation" bag, Jim says:
Obviously my remarks were not clear. Janome DOES have a distribution center in the US, a large warehouse in Mahwah, New Jersey, next to the US offices. What they don't have is a way to anticipate exactly what dealers are going to want 3-4 weeks ahead of when they are going to want it in order to make sure there is enough stock on hand. For example, let's say there is a left-handed widget foot that sold 5 in the past year. They have 5 more in stock, so that's a one-year supply. Then the foot gets used in a Craftsy video and 27 dealers each order 6 the next day. This creates a backorder situation and they will add them to the next order from Japan. Could they have them air shipped? Sure, but the shipping cost would cancel all profit. You can't run a company this way.

They could spend several hundred thousand dollars to develop an inventory system for all their dealers, which could track how much of each item every dealer in the country had. That would be fabulous IF you could get all of the dealers to participate. However there are MANY dealers who don't stock anything beyond the machines and will only grudgingly order parts and accessories. Which gets us to where we are now. Years ago I gave the then-president of Janome a book detailing the system that Toyota set up for car parts. They can ship parts, by sea, from Japan to the USA, and get them delivered to the assembly line within 4 hours of when they are needed. This system cost millions and took decades to develop. His comment, regarding Janome doing the same thing with hundreds of disconnected dealers was "not so easy."
 
 
Subject: [janome12000] Re: Waiting on Parts
 
 

Remembering the agony of waiting for parts, Jim says:
This was a big problem for us as dealers. It's due to the fact that Janome manufactures all parts in Japan or Taiwan. When they ship to the US they do so by large containers that go on a ship. A container will not be loaded until it is full, and that can take a long time for small parts. For accessories like feet the manufacturing also factors in. They make a best guess on how many will be sold and make that quantity. If they were seriously low in their estimate then they have to go back into production. These to factors can lead to long periods of the dreaded "backorder" and sometimes when the product finally comes in virtually the whole shipment gets used to fill the backorders that have accumulated. The worst episode of this was one terrible 3 month period when they actually ran out of bobbins.


Re: bobbin senson

Frecia Kelly
 

I have a different machine....Babylock (in addition to my Janome....I'm not fraudulently on this list).   The bobbin sensor is driving me crazy....a new bobbin still gives the message "bobbin almost empty". I can push "go" and it may stitch another several thousand stitches and then say it again....this time it may be 3/4 full. I can repeat this until the bobbin is about 1/4 full....it won't go any further.

 I've had it in to the technician who tells me there is nothing wrong with the bobbin sensor.   I got it home and the sensor immediately told me "bobbin almost empty".

The first time it was in, I had not removed the top cardboard on the prewound bobbin.  The second time I took it in, I had done everything exactly like he said to do....remove the cardboard, used the correct bobbin case for prewounds, turned off the "bobbin almost empty message" before starting to stitch again.  I took off the stitch cover plate, did a world class cleaning, and started again.  It went a couple of thousand stitches and gave me the "bobbin almost empty" thing again.  The technician still says there is nothing wrong with the sensor.

I know I shouldn't be nit picky about the thread left on cheap bobbins (compared to the many thousands of dollars I have invested in machines), but it seems it should be able to use a bit more thread off the bobbins....still 1/4 left when it quits using them.

Aside from taking it in a third time to address the bobbin sensor....any suggestions?  If I knew where the sensor is, I might be able to clean it appropriately.

Fyfee

Confused by a cloud of flying nits, Jim says:
You opened this post with reference to a Babylock machine, creating confusion in my mind about which machine actually has the bobbin sensor problem. I'm going to take a leap of faith and assume that you are referring to the Janome machine. First a lesson in how the bobbin sensor works: when you stop sewing, or start a new color in embroidery, the machine snaps in the small metal lever on the bobbin case to see how far it travels before hitting the core of the bobbin. The less thread there is, the farther in the lever goes. This distance is measured against pre-stored values for empty and almost empty. When it gets to the range between those values you get the warning. The values are set using special calibration bobbins made by Janome. You are using something else. If your bobbins have a core that is smaller than a Janome bobbin you will always get a low bobbin warning once the thread has gone down to a smaller diameter than a Janome bobbin, because the sensor is telling the machine that the bobbin is empty. If you choose to use non-standard bobbins you have to accept the fact that the sensor was not designed to work with them. The cheap bobbins with cardboard sides have more to offer than just inaccurate bobbin sensor readings. We found that as the bobbin runs low the cardboard side on the top drops down, allowing the thread to wrap around the core of the bobbin. This can create some of the most spectacular disasters I've ever seen in a sewing machine. Your technician has you remove the cardboard side, which actually could allow problems to happen long before the bobbin is empty.

Yes, I could put bicycle tires on my car - they are SO MUCH CHEAPER! But if I do that I can't really blame Toyota when things don't work out the way I want.




Waiting on Parts

JoAnn Novak
 

  It is sad that this information was not told before we all paid a small fortune for this machine.
  Guess Janome is only interested in their profits.  Now this is the 3rd reason.  Sounds like poor
  thinking on their part.  Really frustrating.

  JoAnn
Life's biggest decision is what you do with Jesus.

Adding additional fuel to the fire, Jim says:
Actually Janome is pretty much typical in this regard. We live in a world where most manufacturing is done in Asia. Nearly all companies ship goods over the ocean, as air is insanely expensive. Large corporations, like Walmart, have computer systems that monitor all of their stores. They know how long it takes to ship items and can place orders in advance of running out. Janome has no idea how much inventory their dealers have, and sadly a lot of the dealers don't know either. It is completely impossible for Janome to know in advance how many of what item will be needed in their warehouse. That's because dealer orders come at the whim of each dealer, and they all have different schedules. Yes, Janome is interested in profit. Once they stop making profit you will not see any more Janome machines!

 
Remembering the agony of waiting for parts, Jim says:
This was a big problem for us as dealers. It's due to the fact that Janome manufactures all parts in Japan or Taiwan. When they ship to the US they do so by large containers that go on a ship. A container will not be loaded until it is full, and that can take a long time for small parts. For accessories like feet the manufacturing also factors in. They make a best guess on how many will be sold and make that quantity. If they were seriously low in their estimate then they have to go back into production. These to factors can lead to long periods of the dreaded "backorder" and sometimes when the product finally comes in virtually the whole shipment gets used to fill the backorders that have accumulated. The worst episode of this was one terrible 3 month period when they actually ran out of bobbins.

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