On Oct 2, 2016, at 4:25 PM, Estelle Torpy emtorpy@... [janome12000] <janome12000@...> wrote:

Hi Kathy,

I use Embrilliance on my Mac and use a USB stick to transfer my designs to my 15000. I just did it before writing to you so I would remember all the steps. Do you have a EMB folder on your USB stick with a Embf folder inside it? That is where you need to put your embroidery file so the machine will read it. Also are you using the embroidery file saved as a Jef file and not the Embrilliance working file that has a be file designation. 

I ask this because these are the errors I have made when I couldn’t get the machine to read my embroidery files. One time I even got USB 1 and USB 2 mixed up and wondered what happened to my files. I should not do embroidery when I am tired or in a hurry but then I wouldn’t get anything done.

I hope maybe one of these things will help. 

Hang in there and don’t lose anymore hair,

Estelle

On Oct 2, 2016, at 9:04 AM, Kathy Flowers gooddogsydney@... [janome12000] <janome12000@...> wrote:

UPDATE … I just uninstalled Embrilliance, then reinstalled.    I selected another random design that I had just stitched out, and saved it to my USB stick.  Took it down to my machine (yes, my machine is located down a flight of stairs from my computer!)  Still no luck opening the files!  I don’t get it.  What is going on?? I’ll be left with few hairs on my head if I don’t get some resolution to this soon!  Anyone with a solution out there??

On Oct 2, 2016, at 9:04 AM, Kathy Flowers gooddogsydney@... [janome12000] <janome12000@...> wrote:

UPDATE … I just uninstalled Embrilliance, then reinstalled.    I selected another random design that I had just stitched out, and saved it to my USB stick.  Took it down to my machine (yes, my machine is located down a flight of stairs from my computer!)  Still no luck opening the files!  I don’t get it.  What is going on?? I’ll be left with few hairs on my head if I don’t get some resolution to this soon!  Anyone with a solution out there??

 

Have you tried to use your cord to transfer the design between the computer and machine?

Sent from my Verizon 4G LTE Droid

 

Horizon Link Suite is for the 15000 only. Horizon Link (a separate program) is for the 12000. I have explained how to print and save the 12000 instructions in a separate message on this group.

Carolyn Gazerro🌹
Sent from my iPod

On Oct 2, 2016, at 10:45 AM, Kathy Flowers <gooddogsydney@...> wrote:

Embrilliance does show the hoop size on the screen, so I know the parameters I’m working with.  Even though I am relatively new to machine embroidery, I know the size limitations of my machine.  As a test after I received your response, I typed the single letter K and saved it in the largest hoop size (170mm x 200mm).  Again … it shows up in the files on my MAC, but not on my stick.  I’ve attached photos of the screen showing the steps to save the “K” file.  I’ve also attached a design that I successfully stitched out just prior to (literally minutes before) the glitch with the USB stick.  The only designs saved to my stick are 5 designs that the dealer was able to copy and save (out of 50 or more that they were able to view).  Would formatting a generic (non-Janome) USB and saving to that stick work?  Or would the machine reject that?  Would it help if I uninstalled Embrilliance and reinstalled it?  

Your question about my designs and where they came from:  I purchase my designs and fonts from a variety of well-known embroidery websites and a few off of ETSY.  They are various designs of varying stitch count and size, but again, I purchase the size and format for my machine.  On some sites, I even have my machine make and model in the default settings, so if I inadvertently click to purchase a design too big for my machine, I get an error message to select another size. 

I have a very expensive machine that I’m unable to use! H-E-L-P!

Thanks!

Kathy

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On Oct 1, 2016, at 10:19 PM, gooddogsydney@... [janome12000] <janome12000@...> wrote:

I realize this is a group for 1200/1500 users, however, I have a problem that even has my sewing dealer stumped!  I have owned my Janome 9900 since February 2016, purchased new from the dealer.  Since I have a MAC (OS X El Capitan), I chose Embrilliance Essentials as my editing software; this was the most affordable option since the majority of programs are written for a PC platform. Embrilliance has worked flawlessly since I installed it - I’ve been able to save my designs on my Janome USB and execute the designs without issue.  That is - up until today, when my USB stick unexpectedly and inexplicably stopped saving my designs.  I’m able to save the files to my MAC, view the files on my MAC, but when I insert the USB into my Janome 9900, no files are found! Initially, I thought I had inadvertently selected another machine's extension (PES, VIP3, etc. - for example), so I saved it again - replacing the original file (Do you want to replace this file - YES).  No files appear on the USB.  I assumed my USB stick had gone bad or was corrupted in some way.  So I paid a visit to my sewing dealer, and I bought a new Janome USB stick.  The staff copied my designs from my ‘bad’ stick to my new stick.  Then they tried to open files on the 'new' stick on the same model machine as mine.  No files showed up there, either.  The staff then tried opening the USB with their digitizing software (windows platform). Voila!  The files show up - same as with my MAC.  For some reason the files WILL NOT save to my USB.   I downloaded the Embrilliance update, but that hasn't helped.  Another interesting fact - the files will open up from my USB on a Janome 500E machine, but not on the 9900 - either mine OR the stores.  The staff are equally stumped as to what is going on.  In the meantime, I am dead in the water – my machine is useless; I have designs to stitch out, but have no way to transfer them to my machine.  I have reached out to Embrilliance.  Any suggestions from the Janome end?      

[This message posted twice - answering once.]

You said that the designs won't save to USB, but you can see them on the Mac and it gives an overwrite warning when you save them again. That would seem to prove that the designs do, in fact, get saved. The problem is that your machine won't open them. After more than a decade of allowing designs created by others in their machines, Janome has gotten very protective. If a design is too large for the hoop that it was created for, it will not show up on the screen so you cannot open it. If just one single stitch is outside the boundary of the hoop, you cannot open the design.

You haven't said anything about the designs themselves, so we don't know what size they are supposed to be or where they came from. However you did say that your dealer could open them in Digitizer. Digitizer will open any design, even if it's too large for the hoop or specified a hoop that the machine does not have. It can also make minor corrections to designs that have minor formatting issues that would cause the machine to reject them. As a test you should have your dealer open and re-save one of the problem designs. If it works then you have a clue that should help solve the problem. In fact, being able to open them on a 500E suggests that the designs are specifying a hoop that your 9900 does not have.

You might also download the free trial of Stitch Buddy for Mac (www.stitchbuddy.de). It's a pure Mac program and knows all of the Janome hoops. It will open a design that is too large for the hoop and you'll be able to see it on the screen. If the wrong hoop is coded in the design you should be able to fix that with StitchBuddy as well. It has an excellent "Save to USB" function, removing all the hidden (and sometimes troublesome) Mac files from the USB drive and issuing an Eject command to the drive.

 

Horizon Link Suite is for the 15000 only. Horizon Link (a separate program) is for the 12000. I have explained how to print and save the 12000 instructions in a separate message on this group.

Carolyn Gazerro🌹
Sent from my iPod

 

For those with the 15000 the help files for Horizon Link Suite are here in the group files: https://groups.yahoo.com/neo/groups/janome12000/files/Mc15000%20HorizonLink%20Suite/

Carolyn Gazerro🌹
Sent from my iPod