I am apparently missing information about the Aqua App. I have the 12000 and is this something for that machine?  Thanks!     Cathy

[Aqua App? I'm missing information about that as well.]

Maybe you meant AcuDesign. It's actually a pretty good app with a lot of tools for working with designs. The user interface is a bit clunky and it has some very annoying aspects, like listing tons of designs for sale intermingled with your own. Most 15000 owners got it free, but it's available for purchase for $50. The letter module is another $50 no matter how you got it. It is useful for a lot of embroidery models, including the 12000. Since your machine does not have WiFi you will need to use Dropbox to import and export designs.

Ji m

When trying to send one of the free designs on Janome website to Acudesign design I get the message my directory is empty.  How do I correct this.

Thank you

Mnicol59@...

[How indeed?]

Sadly email is a frustratingly slow way to play 20 questions, so I'm going to formulate an answer based on guesses. First guess is that you are attempting to send the design to AcuDesign on your iPad using Dropbox. If you do that AcuDesign looks only in the Artistic folder/directory inside the Apps folder in your Dropbox. If you put the design anywhere else it will not be seen.

Before you invest any time, thread, or fabric on the Janome free designs I would strongly suggest you view them with the stitch simulator in AcuDesign. Like most of us, I was told by my mother "If you can't say anything nice...", and I'm risking Mom haunting me by saying anything more. Instead of "Created by" naming a person, it should list the model number of the computer used to create it and a second line should say "Auto-digitizing option clicked by" with the person's name. Starting with the Memory Craft 8000 cards, Janome has produced some amazingly detailed and exquisite embroidery. These are neither, though the second one is aptly named. I fear I've said too much already - sorry Mom!

Hi Jim,

Is it my computer or does everyone get garble in their messages?  I get things like this:

blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; }

Then at the end of some messages there will be similar stuff only MUCH more and it seems that there is a message intermingled in it, that would be like reading "code" if one wants to spend the time to go through the maze.

Thanks for any explanation that you can give to shed light on this stuff is appreciated.

Cheryl - Saskatoon

[Apparently you don't have the Secret Decoder Ring from the box of Cap'n Crunch!]

What you are seeing actually is code, called HTML (Hyper-Text Markup Language). It's the stuff from which web pages are made. One potential source is folks who have configured their email to use Microsoft Word for editing emails. Word is astoundingly awful at this and generates tons of code for each email. I once saw over 25k of HTML for TWO WORDS of text! Yahoo attempts to deal with it, but sometimes it's just so convoluted that it cannot be stripped out. There may be other email programs that similarly add HTML, and the cute little widgets that you can download to decorate your email also add a lot of similar junk. (They are free because they share your email address with advertisers. Remember, on the Internet if you cannot see the obvious product - it's YOU!)

All that trash is especially frustrating for me, because it saves me time to respond to a post in the original text as I approve it. When a message is loaded with HTML when I try to save it Yahoo says "There was an error saving the text." I can't even edit it, so if you see a post that has 47 replies hanging on it and it's all formatted with large text in a fancy font, know that I tried to trim it, but Yahoo refused to let me.

So though it is annoying, the rubbish in email text is the price we pay for using this free service. That, and the ads that show up in text and pictures on the site.

Hi Jim and Diane

I am planning to buy your new app....looks brilliant. I have joined your face book group but I see it's a "public" group. I usually only join private groups as I'm not sure who can see my post on a public group. I know on closed groups it's only those who are members of the group who can see anything posted. If I post will my "friends" see the post or just the groups members? Hope the question makes sense!  Thank you for all your hard work.

Judy, UK

[Good question!]

Actually I initially created it as private, and only changed it to public so as not to have to approve new members. Turns out I still need to approve members (Can you tell I don't use Facebook much?), so I've changed it back to private. This will keep your posts private to group members only.

Thanks for considering our app!