Date   

Re: OT I made the purse!

Estelle Torpy
 

Cas,

Congratulations, the purse and wallet look great! Thanks for the pics and links to the patterns.
I have some of the same fabric that you used (obviously we both have great taste in fabric).
I was glad to hear that the cork sewed and embroidered well.

Enjoy,

Estelle


Re: Needle threader

Lucy Fino
 

Mine is not working since the update either. 

Sent from Lucy's iPhone

On Dec 6, 2017, at 7:30 AM, Pam Davison pamyjo2001@... [janome12000] <janome12000@...> wrote:

 

Mine worked

 

Sent from Mail for Windows 10

 


From: janome12000@... <janome12000@...> on behalf of Patrice Krant pkrant@... [janome12000] <janome12000@...>
Sent: Tuesday, December 5, 2017 9:19:08 PM
To: janome12000@...
Subject: [janome12000] Needle threader
 
 

Am I the only one whose needle threader worked before the upgrade and has not worked since?

Patrice in Alaska (220 miles from my dealer…)


Re: Needle threader

Ceil J
 

Patrice,
No, you are not alone!  Mine worked 100% of the time before the update and, even though my dealer tested it over and over while I was there, it works intermittently now.  Very, very disappointing. 
After the update it worked at first, then it became iffy.  Then it went though a period of working for awhile then iffy again.  Then, when I tried to make a video to send to my dealer, it worked great and continued to do so for a while.  In the middle of a project I changed from the red tipped needle to a purple tipped needle and it would not work at all.  Nothing I did could get it to work and it didn't make sense at all.  I even turned off the machine to see if that would reset things but it refused to thread that and even the red needle which I placed back to test it.  Now, for some unknown reason it is working again. 
I am so annoyed by this. I felt I had to have mine replaced to keep up to date as I understood it at the time and thought that since the original worked so well, the replacement would not be a problem. 
This situation makes no sense to me at all!  But don't give up on it.  If my dealer were closer I would have brought my machine back to him sooner but it's a long trip for me.  I didn't tell him about my continuing problem but will as he should know and hopefully he'll be able to fix it when I get in there again.
So I feel and share your frustration!
Ceil


---In janome12000@..., <pkrant@...> wrote :

Am I the only one whose needle threader worked before the upgrade and has not worked since?

Patrice in Alaska (220 miles from my dealer…)


Re: Needle threader

Judith Wika
 

I had the same experience with needle and threader

Sent from my iPhone
Judie Wika

On Dec 6, 2017, at 4:48 AM, Lynn Cosgrove lynncosgrove@... [janome12000] <janome12000@...> wrote:

 

Mine is not as good as it was before but when it doesn’t work I just adjust the hand wheel to check that the needle is as high as it can go ... then for some reason it seems to work🙃

Sent from my iPad

On 6 Dec 2017, at 03:19, Patrice Krant pkrant@... [janome12000] <janome12000@...> wrote:

 

Am I the only one whose needle threader worked before the upgrade and has not worked since?

Patrice in Alaska (220 miles from my dealer…)


Re: 15000 upgrade

Deb Keldrauk
 

I'm not quite sure how this topic got into this thread but as for the presser foot lifter being in an odd place. Have you tried the knee lifter? It sounds like that is what you are looking for "an extra hand" I used to use it all the time but now that I have my machine on top of my sewing table (for embroidery) and not inside sometimes I just have to use the button or reach behind.
Deb in CA


Re: 15000 upgrade

Carolyn Gazerro
 

The threading mechanism has gears that allow the threader to go up and down.

Carolyn Gazerro🌹


Re: Needle threader

Pam Davison
 

Mine worked

 

Sent from Mail for Windows 10

 


From: janome12000@... on behalf of Patrice Krant pkrant@... [janome12000]
Sent: Tuesday, December 5, 2017 9:19:08 PM
To: janome12000@...
Subject: [janome12000] Needle threader
 
 

Am I the only one whose needle threader worked before the upgrade and has not worked since?

Patrice in Alaska (220 miles from my dealer…)


Re: 15000 upgrade

Debbie
 

It may have something to do with your needle size. When I updated, my dealer told me be sure and use a needle size greater than an 11 or I would have to manually thread it. Hope the solution is that simple for you.
Good luck,
Deb

Sent from my iPhone

On Dec 5, 2017, at 9:38 PM, Sue Raabe susies.stitches@... [janome12000] <janome12000@...> wrote:

 

I'm getting a little  confused about update vs upgrade!  It seems like the terms are being used interchangeably, but I thought an upGRADE was something that must be purchased, as opposed to  upDATES which are newer features provided by the machine manufacturers.  My dealer installed the update, which included the needle threader and P foot, and anything else that was included from Janome, but I didn't purchase anything.  I didn't need the extra feet or capabilities.  For some reason, the needle threader is not catching the Isacord thread.  I tried several spools to be sure, and tried RA, which didn't work either.  It seems to work with Superior, but I have very little it.  It worked in the shop, and when I got it home.  I even watched the video again to make sure I threaded it right.  I would just switch brands, but I've accumulated quite a bit of Isacord, and don't want to start a whole new thread collection.  I have quite a collection of Jenny Haskins that came with my 15000 and I was going to sell it because I use polyester, and it's rayon.  Which is more widely recommended for embroidery?  If there are no drawbacks to rayon, and it works, it would be a good solution.  If anyone has any suggestions for getting the threader to work, I'd be just as happy to stick to my Isacord, and not switch to Jenny Haskins.  I've been trying to accumulate more shades of the colors I already have.  I try to order 3 different shades of a color to make sure the colors coordinate.  I have the actual thread sample chart, so I can tell which ones work together best.  I have had 4 Janomes, and almost always the problems are user error, and I'm stumped!  If I can't get it working properly, I guess I can take it to the dealer, but I want to rule out any mistakes I'm making first. Besides, it's so heavy, I rarely take it out of the house.  That's why I bought the S9. Hope someone has some suggestions.  Thanks.  Sue Raabe   sueis.stitches@...


Re: 15000 upgrade

guequies@...
 

I use the knee lifter to lift the presser foot.


Re: Needle threader

Lynn Cosgrove
 

Mine is not as good as it was before but when it doesn’t work I just adjust the hand wheel to check that the needle is as high as it can go ... then for some reason it seems to work🙃

Sent from my iPad

On 6 Dec 2017, at 03:19, Patrice Krant pkrant@... [janome12000] <janome12000@...> wrote:

 

Am I the only one whose needle threader worked before the upgrade and has not worked since?

Patrice in Alaska (220 miles from my dealer…)


Re: 15000 upgrade

Sue Raabe <susies.stitches@...>
 

I'm getting a little  confused about update vs upgrade!  It seems like the terms are being used interchangeably, but I thought an upGRADE was something that must be purchased, as opposed to  upDATES which are newer features provided by the machine manufacturers.  My dealer installed the update, which included the needle threader and P foot, and anything else that was included from Janome, but I didn't purchase anything.  I didn't need the extra feet or capabilities.  For some reason, the needle threader is not catching the Isacord thread.  I tried several spools to be sure, and tried RA, which didn't work either.  It seems to work with Superior, but I have very little it.  It worked in the shop, and when I got it home.  I even watched the video again to make sure I threaded it right.  I would just switch brands, but I've accumulated quite a bit of Isacord, and don't want to start a whole new thread collection.  I have quite a collection of Jenny Haskins that came with my 15000 and I was going to sell it because I use polyester, and it's rayon.  Which is more widely recommended for embroidery?  If there are no drawbacks to rayon, and it works, it would be a good solution.  If anyone has any suggestions for getting the threader to work, I'd be just as happy to stick to my Isacord, and not switch to Jenny Haskins.  I've been trying to accumulate more shades of the colors I already have.  I try to order 3 different shades of a color to make sure the colors coordinate.  I have the actual thread sample chart, so I can tell which ones work together best.  I have had 4 Janomes, and almost always the problems are user error, and I'm stumped!  If I can't get it working properly, I guess I can take it to the dealer, but I want to rule out any mistakes I'm making first. Besides, it's so heavy, I rarely take it out of the house.  That's why I bought the S9. Hope someone has some suggestions.  Thanks.  Sue Raabe   sueis.stitches@...


Needle threader

Patrice Krant
 

Am I the only one whose needle threader worked before the upgrade and has not worked since?

Patrice in Alaska (220 miles from my dealer…)


Re: 15000 upgrade

cas <cassweet@...>
 

Glad he got that one fixed.  What gears?

 

 

 

I had my machine upgraded and purchased the quilt kit. The threader worked 50% of the time and finally I was unable to start the sewing machine because of the threader. Would tell me to restart.

After hours of the technician working on the machine he discovered the gears needed adjusting.

So far all is well 100% of the time.

Carolyn 🌹
Sent from my iPad


Re: 15000 upgrade

cas <cassweet@...>
 

That’s great, thanks Jim!

We have updated FootBook for the new feet in the upgrade, and will be releasing them shortly. We've also added those feet to My 15000, but the videos for Horizon Link Suite will take a while to produce. I don't see them being done before the new year. Both apps will receive content updates soon. App Store updates will take longer, due to Apple review times. I


Re: OT I made the purse!

cas <cassweet@...>
 

Thanks Cat!


Re: 15000 upgrade

Carolyn Gazerro
 

The HLS link should be instant when the dealer registers you. I waited two weeks before mentioning it to rep and she admitted she was not sure the original went through...some problems! She registered me while I was at store and the link came through then.


Carolyn 🌹
Sent from my iPad


Re: 15000 upgrade

Fran
 

I do like the button but sometimes you need both hands to control the fabric.......at least I do.....especially when sewing an appliqué.  There are other times which escape me right now. 


Sent from Yahoo Mail for iPad

On Tuesday, December 5, 2017, 10:20 AM, Fran fmattice4@... [janome12000] wrote:

 

That’s exactly what happened to me, only it was the same day I picked up my machine. 

Does anyone have a solution to reaching the presser foot lifter? It is not a comfortable position and/or easy to reach while sewing.

You don't like the button on the front of the machine for lifting the presser foot?


Sent from Yahoo Mail for iPad

On Monday, December 4, 2017, 11:59 PM, Carolyn Gazerro cmgazerro@... [janome12000] wrote:

 

I had my machine upgraded and purchased the quilt kit. The threader worked 50% of the time and finally I was unable to start the sewing machine because of the threader. Would tell me to restart.

After hours of the technician working on the machine he discovered the gears needed adjusting.

So far all is well 100% of the time.

Carolyn 🌹
Sent from my iPad


Re: 15000 upgrade

Pam Davison
 

You should get the hl suite update link the same day as the upgrade.  Ask your dealer did they let Janome know your machine was upgraded.

 

Sent from Mail for Windows 10

 


From: janome12000@... on behalf of 'cas' cassweet@... [janome12000]
Sent: Tuesday, December 5, 2017 10:44:14 AM
To: janome12000@...
Subject: RE: [janome12000] 15000 upgrade
 
 

I got the upgrade about a week ago and I’m still waiting for the update file for HL Suite.  How long did it take before yours was mailed?

 

My needle threader is working so far.  I haven’t tried embroidery yet.  My last one would often fail when I went to embroidery mode, even if it was the same thread and needle.  I’m hoping this one is better.  It’s working great in sewing mode, every time!

 

I bought the Quiltmaker Update Kit as well.  I already had four of the feet in it, or very similar.  I’ve tried the HP foot and plate and like it so far. I made two quilt blocks which actually turned out the right size.  I guess I sew a better scant ¼” with it.

Kit Contains: : Ruler Work Foot QR, Variable Zigzag Open-toe Foot QZ, 1/4” Seam Foot O (without guide), Darning Foot (Open-toe) PD-H, Embroidery Foot P,  Professional Grade Foot HP, Professional Grade Needle Plate HP, Hook Cover for Professional Grade Needle Plate HP, Presser Foot Holder, Installation/Usage Instructions.

 

I don’t know if the kit was worth the price to me.  To use the HP foot you have to take the foot shank off and use the HP foot instead.  Often when I’m sewing I switch frequently between the straight stitch and regular stitch plate without  the additional step of changing the shank.  Plus, the foot trays out of the tote fit nicely in my ironing desk, and where will I put the new feet?  Lol.  I was able to stack the extra needle plate by placing them back to back.

 

I’m finding surprises all the time on the machine, I guess I should print out the updated pages in the manual.  I saw a whole new section in the apps, wavering stitches or something like that.

 

Jim, is the My 15000 app updated with the Quilt Maker changes? 

 

Cas


Re: 15000 upgrade

Jim Stutsman
 

We have updated FootBook for the new feet in the upgrade, and will be releasing them shortly. We've also added those feet to My 15000, but the videos for Horizon Link Suite will take a while to produce. I don't see them being done before the new year. Both apps will receive content updates soon. App Store updates will take longer, due to Apple review times. I need to try to get my updates in before the end of year shutdown.


Re: 15000 upgrade

cas <cassweet@...>
 

I got the upgrade about a week ago and I’m still waiting for the update file for HL Suite.  How long did it take before yours was mailed?

 

My needle threader is working so far.  I haven’t tried embroidery yet.  My last one would often fail when I went to embroidery mode, even if it was the same thread and needle.  I’m hoping this one is better.  It’s working great in sewing mode, every time!

 

I bought the Quiltmaker Update Kit as well.  I already had four of the feet in it, or very similar.  I’ve tried the HP foot and plate and like it so far. I made two quilt blocks which actually turned out the right size.  I guess I sew a better scant ¼” with it.

Kit Contains: : Ruler Work Foot QR, Variable Zigzag Open-toe Foot QZ, 1/4” Seam Foot O (without guide), Darning Foot (Open-toe) PD-H, Embroidery Foot P,  Professional Grade Foot HP, Professional Grade Needle Plate HP, Hook Cover for Professional Grade Needle Plate HP, Presser Foot Holder, Installation/Usage Instructions.

 

I don’t know if the kit was worth the price to me.  To use the HP foot you have to take the foot shank off and use the HP foot instead.  Often when I’m sewing I switch frequently between the straight stitch and regular stitch plate without  the additional step of changing the shank.  Plus, the foot trays out of the tote fit nicely in my ironing desk, and where will I put the new feet?  Lol.  I was able to stack the extra needle plate by placing them back to back.

 

I’m finding surprises all the time on the machine, I guess I should print out the updated pages in the manual.  I saw a whole new section in the apps, wavering stitches or something like that.

 

Jim, is the My 15000 app updated with the Quilt Maker changes? 

 

Cas