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Re: Memory Craft 11000 auto needle threader not working

Jim Stutsman
 

The 11000 does not have a lock button. Of the replies above, I think Lyn may be the closest. If the thread is caught it might cause the threader to fail to come down, with beeping. Otherwise I go back to my initial opinion of have a technician look at it.


Re: Memory Craft 11000 auto needle threader not working

Pixey
 

Kathy,

Are you remembering to engage the lock function from the touch screen and drop the presser foot each time you are wanting to using the threader?  I have found that the hoop position on the MC500e/550e plays a big role in the ability of the threader to function.   Looking at it, you would think everything clears, but it doesn’t and you get what you describe, where it only goes part way down or part way around.  This is why when you engage the lock function from the touch screen and drop the presser foot to use the threader, it will often say to needs to move the hoop to thread the needle.

Pixey


On Jun 2, 2020, at 7:57 AM, Kathy Strabel <ksbappa@...> wrote:

Cat---I guess you can say that the answer to your question is "it depends". I have recently had some trouble with a balky threader on a different Janome machine than yours. I am speaking of my MC500E Embroidery-only machine.  It worked just fine for about 20 color changes, then, it simply did not work. It was the same embroidery session,, same brand and weight  and type of thread, just a different color (and not black, which sometimes seems stiffer and not as cooperative with the threaders...)  The button you press down to activate the threader (on the side of the machine), would only push partially down, and the mechanism only would twist about halfway, so the   threader hook would not swing into place and go through the needle's eye.  I finished my project by just hand-threading the needle. Then I did several other projects without any problem, no hand-threading needed. And again today, I am  embroidering, and in between one color and the next, the threader refused to work properly. Again, same brand, type, and size of thread. It just refused to work.   I have tried all sorts of suggestions---foot up, foot down, (foot should always be UP when threading the upper portion), holding the thread, not holding the thread, checking that ALL guides have been utilized,  Lock button engaged, Lock button not engaged, .....whatever, you name it. The threader just seems to be very quirky and malfunctions without warning or reason.  I'm sorry that this does  not answer your question, but I hope it makes you feel that you are not the only person having this aggravating problem.   Happy stitching and sewing!!
Kathy Strabel   Camas WA


Re: Memory Craft 11000 auto needle threader not working

Jean Olson
 

I don't know anything about a lock button on my 11000. I was having issues till I read or saw this in a video. I do the needle up and down to be sure it is all the way up. Then put the presser foot down. When I hit the threader button, it always comes down. For me, it works well only IF I lightly hold the thread tail to the left and under that white part - very lightly - till I see it is through the needle. If I don't do it, it doesn't get threaded.


Re: Memory Craft 11000 auto needle threader not working

Maria Morrow
 

When you press lock, the presser foot automatically goes down!

Maria Morrow
Mobile:  985-640-5024

On Jun 2, 2020, at 7:57 AM, Maria Morrow via groups.io <mariamorrowquilter@...> wrote:

Press needle down and then up. Sometimes it is in between and must be fully up to use the automatic threader. Then press lock button.  Thread per the book instructions and then hit threader button once it’s all threaded up to ...that little pinchy metal thing ...sorry not at my machine to look it up. 



On Jun 1, 2020, at 2:50 PM, Cat Cullingford <cullytrade@...> wrote:


Does the foot need to be in the down position before it will operate?


Re: Memory Craft 11000 auto needle threader not working

Lyn Quine
 

Just read this with interest, my 15000 did this once, and it was because the top thread was trapped underneath the cone on the stand, could your thread be caught up somewhere?  It might be out of sight like mine was.


Re: Memory Craft 11000 auto needle threader not working

Maria Morrow
 

Press needle down and then up. Sometimes it is in between and must be fully up to use the automatic threader. Then press lock button.  Thread per the book instructions and then hit threader button once it’s all threaded up to ...that little pinchy metal thing ...sorry not at my machine to look it up. 



On Jun 1, 2020, at 2:50 PM, Cat Cullingford <cullytrade@...> wrote:


Does the foot need to be in the down position before it will operate?


Re: Memory Craft 11000 auto needle threader not working

Kathy Strabel
 

Cat---I guess you can say that the answer to your question is "it depends". I have recently had some trouble with a balky threader on a different Janome machine than yours. I am speaking of my MC500E Embroidery-only machine.  It worked just fine for about 20 color changes, then, it simply did not work. It was the same embroidery session,, same brand and weight  and type of thread, just a different color (and not black, which sometimes seems stiffer and not as cooperative with the threaders...)  The button you press down to activate the threader (on the side of the machine), would only push partially down, and the mechanism only would twist about halfway, so the   threader hook would not swing into place and go through the needle's eye.  I finished my project by just hand-threading the needle. Then I did several other projects without any problem, no hand-threading needed. And again today, I am  embroidering, and in between one color and the next, the threader refused to work properly. Again, same brand, type, and size of thread. It just refused to work.   I have tried all sorts of suggestions---foot up, foot down, (foot should always be UP when threading the upper portion), holding the thread, not holding the thread, checking that ALL guides have been utilized,  Lock button engaged, Lock button not engaged, .....whatever, you name it. The threader just seems to be very quirky and malfunctions without warning or reason.  I'm sorry that this does  not answer your question, but I hope it makes you feel that you are not the only person having this aggravating problem.   Happy stitching and sewing!!
Kathy Strabel   Camas WA


Re: Memory Craft 11000 auto needle threader not working

Cat Cullingford
 

Does the foot need to be in the down position before it will operate?


Re: Welcome to the 12000 Group!

Cat - N
 

Congratulations...enjoy!  

- Cat




On Jun 1, 2020 at 8:51 AM, <Sweetiepiec> wrote:

On Thu, Oct 6, 2011 at 12:03 PM, "Jim_Stutsman" <jim@...> wrote:
I just got my MC 12000 and am so in Love with it so far.  My last machine was a Singer 760 I got when I got married the first time. This is great to have a group that will help answer basic questions and also help with other How To's  Thank you so much for the Group.
Chris
www.onlinesewing.com


Re: HorizonLink File Manager

sweetiepiec@...
 

Make sure you are in normal sewing mode to send files from computer over USB to the MC 12000 from the computer. If you do not have it in that mode it will not let you save it to the Janome Machine. You can also save to the USB by using this method while the USB stick is on the Machine.


Re: Welcome to the 12000 Group!

sweetiepiec@...
 

On Thu, Oct 6, 2011 at 12:03 PM, "Jim_Stutsman" <jim@...> wrote:
I just got my MC 12000 and am so in Love with it so far.  My last machine was a Singer 760 I got when I got married the first time. This is great to have a group that will help answer basic questions and also help with other How To's  Thank you so much for the Group.
Chris
www.onlinesewing.com


Re: "Broken" needle threader

Linda Thompson
 

These crazy gadgets....yes, when I bought my machine I was told not to hold the thread when threading...it just didn’t work unless I held on to the thread.  I returned home from winter travel, a month later sat down to thread the machine my way.  Little Rosieq changed her mind, without uttering a word to me and wanted threaded the ‘correct way’. Just threading herself!  ☺️


Re: Moving files to Zip Drive

Vivian
 

Thank You, Guess I am showing my age with Zip, Updated vocabulary to Flash. Appreciate your help. 


"Broken" needle threader

Kathleen Chevalier
 

It turns out that my needle threader works just fine. Operator error. I was holding the thread while using the needle threader in my S9.

My husband suggested that I search online for the problem and one site said to read the manual and make sure you were following directions, so I did. I found that there is a ritual the using the threader: make sure the needle is in the center position and stitch #1 is selected; press the needle button and if that puts the needle down, press it again to bring the needle up; make sure the thread runs through the last guide above the needle; pull out enough thread to reach the cutter on the side; put the thread through the slit in the threader and around to the cutter and cut off the thread (that makes the thread the right length); press the lockout button; without touching the thread, press the threader lever. It works every time. I'm happy.

--
Kathleen Chevalier
western Pennsylvania


Re: Two Questions, Please

Anne Stoye
 

However, you should be aware that cardboard boxes are considered a fire
hazard. And the polystyrene padding gives off noxious fumes if burnt. I
don't keep mine once I know that everything is working properly. But I
would be able to find a dealer within reasonable driving distance. You have
to weigh up the pros and cons and make your own decision.

Anne


Re: Two Questions, Please

Kaye Lessard
 

I would keep boxes in case you ever had to mail it to New Jersey!
Just my opinion as I have sent mine after my dealer retired!!!
Kaye in la


Re: Two Questions, Please

Carole Hollmann
 

Jim —

Thanks again for the info—and the chuckle about the yogurt and the elastic. I feel like we are all living among the Keystone Cops. We had Amazon leave our zillion dollar ink cartridges under the tree in our front yard. Not long after that Informed Delivery told me my mask nose pieces would be delivered by USPS that day (after weeks of waiting).  Amazon then said they were delivered. They were, but not to me. I jumped in the car and chased down the mailman in his truck, pulling in front of him like the cops do. Nice guy that he was, he did a U-turn and tore off down the road to where his electronic gadget said he might have left it. It was and I got my nose pieces, only to have the machine go belly up. I could go on with that saga as more things happened today, but we all have our stories, don’t we?  

Thanks again for the good info and hope your holiday weekend was pleasant. 

Carole Hollmann 


On May 25, 2020, at 4:36 PM, Jim Stutsman via groups.io <onlinesewing@...> wrote:

Damage to the white disc under the bobbin case usually happens in one of these ways:
1. The needle isn't all the way up in the needle clamp, so it hits.
2. The needle clamp is not tight and the needle slides down.
3. The needle breaks and the tip falls under the bobbin case and gets pushed into the spinning hook race.

Due to the unusual situation we are in, shipping is completely unpredictable. Amazon usually delivered next day prior to the lockdown. Now it's a week or more, or in the case of elastic shipped from China, never. I don't know the state of shipping in the Janome warehouse. If they are not shipping that is a huge factor. UPS, usually reliable, is having their own hard time. Recently we got a package of frozen yogurt treats intended for someone else. It was packed in dry ice, but was actually in-transit for 13 days. The dry ice was long gone, and even though we contacted the rightful recipient immediately, all was lost.

Regarding the aforementioned white disc, most dealers never change it. It's one of the easiest parts to change, second only to the needle, and it's cheap. Many technicians regard it as trim or window dressing, even though every stitch must drag across it.


Re: Two Questions, Please

Tony Coley
 

As a tech those boxes can save a lot of money if your machine must go back to NJ. I ordered an MB4 box with foam insert and it was like $60 shipping from NJ because UPS charged be size, not weight.
As to that hook bottom plate, I keep them on the wall and replace them if I see any needle damage. I generally get 7-10 day service from NJ and 1-2 day service from an after market supplier. I charge the customer $4.99 for the part. At my labor rate I sure couldn’t "polish it out" that cheap.


On May 25, 2020, at 3:21 PM, Carole Hollmann via groups.io <macee55@...> wrote:


Jim and Vikki --

Thanks so much for the good information.  Of course the responses generated more questions on my part.

I just took a good look under the bobbin case.  The case itself doesn't look damaged, but I thought I'd get one anyway.  The white plastic piece under it was scratched in the first few weeks I had the machine (it's now 5+ years old) and "the guy" said he could just buff it out and it would be as good as new.  I think that started me down my path of love/hate relationship with the machine.  I don't think buffing it out was the thing to do and if any other damage was caused at the time, it was not checked.  There is no doubt that it should be replaced now.  What I can't figure out is what could I have done to scratch it?

If they don't have the parts, can you describe what "good long while" might mean?  Weeks?  Months?  I will tell him about ordering those things when I hand the machine over.  If they don't have those things in stock, perhaps they would order immediately and save a little time.  In the meantime, I'm also taking in my ancient Kenmore for service.  I may need to resort to using it. I do not need another new machine as I have machines of various kinds that line two walls.

They do want me to bring in my embroidery unit, foot pedal, and power cord.  I have those things packed and I put labels with my name on EVERYTHING, as I always do.  I've taken it in maybe four times over the 5+ years I've had it (for various reasons) and they haven't lost anything--yet. 

At least for now, we are keeping the boxes in the basement.  With all the other stuff to be thrown away or donated, what difference could a couple of boxes make?

Thanks again.

Carole Hollmann


On Sunday, May 24, 2020, 4:35:22 PM EDT, Jim Stutsman via groups.io <onlinesewing@...> wrote:


If you need a new bobbin case, as well as the white plastic piece that sits under it, there is a good chance that the hook race is damaged. If so, it will cause problems with the new bobbin case. Ask them to check the hook race for needle strikes (Magnifying glass recommended), and to buff them out with the tool that has the part #OILSTONE. Hopefully this will not get you a blank look! There is a chance they don't stock the plastic disc or the tool and will have to order them. That could take a good long while. Note that when you take the machine in for service you do not (and should not) take all the feet & accessories in with it. The more stuff of yours they have, the more likely it is that something will be lost. I used to send EVERYTHING back home except the machine. Foot control was left only if they were having trouble with it.

The only real reason to keep the boxes is to allow for the possibility of the machine having to go to NJ for service. 


Re: Two Questions, Please

Jim Stutsman
 

Damage to the white disc under the bobbin case usually happens in one of these ways:
1. The needle isn't all the way up in the needle clamp, so it hits.
2. The needle clamp is not tight and the needle slides down.
3. The needle breaks and the tip falls under the bobbin case and gets pushed into the spinning hook race.

Due to the unusual situation we are in, shipping is completely unpredictable. Amazon usually delivered next day prior to the lockdown. Now it's a week or more, or in the case of elastic shipped from China, never. I don't know the state of shipping in the Janome warehouse. If they are not shipping that is a huge factor. UPS, usually reliable, is having their own hard time. Recently we got a package of frozen yogurt treats intended for someone else. It was packed in dry ice, but was actually in-transit for 13 days. The dry ice was long gone, and even though we contacted the rightful recipient immediately, all was lost.

Regarding the aforementioned white disc, most dealers never change it. It's one of the easiest parts to change, second only to the needle, and it's cheap. Many technicians regard it as trim or window dressing, even though every stitch must drag across it.


Re: Moving files to Zip Drive

Jim Stutsman
 

I think what you are referring to as a "Zip" drive is actually a USB flash drive. Many years ago there actually was a product called a Zip Drive. If they were still around there is a chance they might work with the 15000, but it would be a stretch. What you're doing seems to be working, since you can see the designs on the machine. What you could do to avoid scary messages is:

1. Unzip the files into a new folder.
2. Select all files in the new folder (CTRL-A). Then copy them (CTRL-C).
3. Open the USB flash drive and then the EMB folder.
4. Create a new folder in the USB drive, or open an existing one.
5. Paste in the copied files (CTRL-V).

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