Date   

Re: Help again

Claire Schutz
 

Is it possible to contact the company about all of this?  Claire S.

On 7/2/2020 10:53 PM, SDY Trading wrote:
Sorry Jim ..I have been trying to send you this message separately but always return back to me ..so I had to do this reply ..u might get it this time.

Hello Jim ,
I don’t know if u remember me ,I sent you 10 days ago about my 15000 with big blue nest and message on the screen that doesn’t go nor let any thing move.
The dealer where I live couldn’t fix it .. they suggested send the machine to Japan on my cost . 
That is really a fortune . Should I throw the machine 🙈..I already invested a lot of money on the machine and bought the extras .. feet .. hoops .. extensions .. 
Any suggestions! Really desperate. 
Thank you for listening.
Hala


On Jun 22, 2020, at 2:39 AM, Jim Stutsman via groups.io <onlinesewing@...> wrote:

BEFORE YOU TAKE IT IN - Remove the needle plate and bobbin holder. Use magnification and a bright light to closely inspect the rim of the silver "basket" that the bobbin case rides. In 25 years of servicing machines every time I was presented with a machine that "eats bobbin cases" there was damage to the hook race. Small pits usually just cause clicking while sewing, but nicks and deep gouges will cause the stitch to catch and not release properly. That will pull the case up and spin it, causing this kind of problem and usually more damage. Many dealers never look for this. There is a tool available to them (Part #OILSTONE) that will polish out minor damage, but if the hook race is notched or deeply damaged it should be replaced.

Another thing to check is the position of the bobbin case and stopper. Look at the area circled in this photo. The little "nub" on the bobbin case should be in full contact with the stopper. If the stopper is too far toward the front of the machine it is super easy for the case to pop up and spin, especially at high speed. Also note the position of the spring that the case bumps up agains. It should be absolutely straight as shown in the photo. If it is bent, or worse, missing, the stopper should be replaced.

<Capto_Capture 2020-06-21_05-34-09_PM.png>


Re: Janome 350e

Linda
 

I have a 350e and the largest hoop that works with mine is a giga hoop which is 9.1" x 7.9", and designs have to be split .  Have you tried using the 7.9 x 11 hoop yet?


Re: Help again

SDY Trading
 

Nothing so far . 
Thank you Jim did replying though . 
Hala 

On Jul 3, 2020, at 5:19 PM, Jim Stutsman via groups.io <onlinesewing@...> wrote:

It appears that you are in the United Arab Emirates, so the lack of service is not especially surprising. However sending the machine to Japan seems like a bad idea as well. I'm in no position to offer advice, since I have never been there and know nothing about the dealer situation. Perhaps someone else on the list can offer more insight.


Re: Janome help group

Jim Stutsman
 

See this page for an explanatory video and link to the App Store.


Re: Help again

Jim Stutsman
 

It appears that you are in the United Arab Emirates, so the lack of service is not especially surprising. However sending the machine to Japan seems like a bad idea as well. I'm in no position to offer advice, since I have never been there and know nothing about the dealer situation. Perhaps someone else on the list can offer more insight.


Re: Janome help group

Cowgirlquilt
 



What is the name of app for 15000 that you mentioned is in App Store by Jim 
Sent from Yahoo Mail for iPad


Help again

SDY Trading
 

Sorry Jim ..I have been trying to send you this message separately but always return back to me ..so I had to do this reply ..u might get it this time.

Hello Jim ,
I don’t know if u remember me ,I sent you 10 days ago about my 15000 with big blue nest and message on the screen that doesn’t go nor let any thing move.
The dealer where I live couldn’t fix it .. they suggested send the machine to Japan on my cost . 
That is really a fortune . Should I throw the machine 🙈..I already invested a lot of money on the machine and bought the extras .. feet .. hoops .. extensions .. 
Any suggestions! Really desperate. 
Thank you for listening.
Hala


On Jun 22, 2020, at 2:39 AM, Jim Stutsman via groups.io <onlinesewing@...> wrote:

BEFORE YOU TAKE IT IN - Remove the needle plate and bobbin holder. Use magnification and a bright light to closely inspect the rim of the silver "basket" that the bobbin case rides. In 25 years of servicing machines every time I was presented with a machine that "eats bobbin cases" there was damage to the hook race. Small pits usually just cause clicking while sewing, but nicks and deep gouges will cause the stitch to catch and not release properly. That will pull the case up and spin it, causing this kind of problem and usually more damage. Many dealers never look for this. There is a tool available to them (Part #OILSTONE) that will polish out minor damage, but if the hook race is notched or deeply damaged it should be replaced.

Another thing to check is the position of the bobbin case and stopper. Look at the area circled in this photo. The little "nub" on the bobbin case should be in full contact with the stopper. If the stopper is too far toward the front of the machine it is super easy for the case to pop up and spin, especially at high speed. Also note the position of the spring that the case bumps up agains. It should be absolutely straight as shown in the photo. If it is bent, or worse, missing, the stopper should be replaced.

<Capto_Capture 2020-06-21_05-34-09_PM.png>


Janome 350e

bhoryn
 

My machine came with the biggest hoop size of 7.9 x 11.     Will it take the 7.9 x 14 if I ordered the larger hoop?     Thanks. 


Janome 14000

KewelAunty
 


My band new 14000 arrived yesterday and when turning it on the screen showed a yellow triangle with the message Raise Needle bar slowly.  The hand wheel will not turn and none of the buttons on the machine will work.  The needle is down in the opening of the plate.  I did find out the needle bar will move left to right but not up and down.  Jim, I did manage to get the plate up enough to remove the bobbin case but the wheel still did not turn.  Any other ideas?   Has anyone else experienced this and what was the problem?  Any help is appreciated.  I just want to be able to use my new machine.

Thanks,
Sandy


Re: Janome help group

Elizabeth Mccall
 

HI VICKI,  DO YOU HAVE THE 15000 ? THERE IS AN AMAZING VIDEO FROM THE APP STORE THAT JIM & HIS WIFE  MADE FOR THAT MACHINE . I DO NOT KNOW OF OTHER APPS FOR OTHER JANOME MACHINES...MAYBE SOMEONE DOES.  MY I PAD HAS IT, SO IT'S NICE & ENLARGED COMPARED TO MY PHONE.  I CAN LOOK UP IDEAS ON STITCHES   ETC. LOTS OF HELP.......PLUS THE HELP LINE SUPPORT GROUP.
ELIZ. ANN MCCALL in NC

On Wed, Jul 1, 2020 at 7:19 PM Patricia Ward <ward.pm@...> wrote:
This is a great help group... our guru Jim, educators and experienced sewists...   

Pat 

On Wed, Jul 1, 2020 at 5:19 PM vicki J. Wardwell <vjw_65@...> wrote:
I heard there is a Janome help group
Do you know where?

--
Vicki Jane Hull- Wardwell


Re: Question about setting up a new ipad

Ceil J
 

Another quirk with Apple storage is that, by default I believe, each device is set to back up every single app.  I couldn't understand how I used up the 5GB on my phone after I how offloaded my photos.  It turns out there was a backup of apps that I rarely used.  It all adds up and quickly too.


Re: email go out? Oil

Kim Normandin
 

Great question!  And answer!

Kim


On Jul 1, 2020, at 9:00 PM, Linda Thompson <lynnlind81@...> wrote:



My Rosieq asks for oil in that spot.  She makes enough noise to wake my honey who is stone deaf with her squeeching.  .

 


Re: Question about setting up a new ipad

Jim Stutsman
 

Having more than one Apple ID can cause an unbelievable amount of frustration. Apple, in their dubious, infinite wisdom, assumes that nobody would ever have more than one, yet they make it ridiculously easy to get multiples. There is no provision to “merge” two Apple IDs, and if you buy apps using more than one, you can’t use them unless you are logged in with the right ID. The one thing you can do to share the same iCloud storage is to set up each ID with Family Sharing. This site explains how to set it up:
https://support.apple.com/en-us/HT201084

There is, of course, a gotcha. Apple gives you 5GB for free. With multiple accounts sharing it, it fills up quickly. You can get 200GB for $3/month, and 2TB for $10/month. If you keep photos there it fills up really fast.


Re: email go out? Oil

Linda Thompson
 

My Rosieq asks for oil in that spot.  She makes enough noise to wake my honey who is stone deaf with her squeeching.  .

 


Re: Question about setting up a new ipad

Cat - N
 

On the same subject...

I did not know this could be done when I got my iPhone, so now, my iPhone shares backup iCloud storage space with the Janome iPad Air that came with my 15000...and I already had an iPad I had planned to use when I got a 15000.  When I got the iPads, I just used my existing Apple ID from when I had an Apple 5s (briefly) several years earlier...if that makes sense.

Is it possible to 'move' the iPads to a 'new' Apple ID account now, so they can sync together and share the same iCloud storage, and use my iPhone on the original Apple ID...and get the apps on both that will work on both (FootBook, ThreadBook, AcuDesign, etc.?

- Cat


Re: Question about setting up a new ipad

Ceil J
 

Thanks, Jim.  As my husband has my old ipad and all the apps are on it, it should not be a problem.  He probably won't even care if I leave them on that ipad as they haven't bothered him in the several months that he's been using it (and that I've been without).  I've been spending my time trying to clean up the mess I made with embroidery files when I first got my 15000 machine.  Even though it's all organized, I somehow thought that it would be a good idea to save every "freebee" that came my way.  Again, what a mess.  I've deleted so much and I'm so tired of saying, "what was I thinking?"   Thanks again. Ceil


On Wed, Jul 1, 2020 at 7:33 PM Jim Stutsman via groups.io <onlinesewing=icloud.com@groups.io> wrote:
Apple has allowed for this, but it’s not at all obvious. When you get the new iPad set it up with the Apple ID you want to use for iCloud. Then open Settings and tap the icon at the top with your picture. On that page tap iTunes and App Store. There you can enter the Apple ID for your apps. That will allow the apps you purchased from that ID to be used. For files and data you will need to restore the backup that I hope you made of the old iPad. Do that before you set up the new one, and you’ll have the option to restore from the old one when you set up the new one.


Re: Question about setting up a new ipad

Jim Stutsman
 

Apple has allowed for this, but it’s not at all obvious. When you get the new iPad set it up with the Apple ID you want to use for iCloud. Then open Settings and tap the icon at the top with your picture. On that page tap iTunes and App Store. There you can enter the Apple ID for your apps. That will allow the apps you purchased from that ID to be used. For files and data you will need to restore the backup that I hope you made of the old iPad. Do that before you set up the new one, and you’ll have the option to restore from the old one when you set up the new one.


Re: Janome help group

Patricia Ward
 

This is a great help group... our guru Jim, educators and experienced sewists...   

Pat 

On Wed, Jul 1, 2020 at 5:19 PM vicki J. Wardwell <vjw_65@...> wrote:
I heard there is a Janome help group
Do you know where?

--
Vicki Jane Hull- Wardwell


Janome help group

vicki J. Wardwell <vjw_65@...>
 

I heard there is a Janome help group
Do you know where?

--
Vicki Jane Hull- Wardwell


Question about setting up a new ipad

Ceil J
 

I’m getting a new ipad and I want it to have its own cloud storage. The ipad that has all the Janome/Jim apps on it is now used by my husband and that account has his iphone and the ipad on it. I have an iphone with a separate account. Again, I’d like the new ipad to have its own account but don’t know how to achieve this and still get all the apps that are under the old account. Hope this makes sense. So my questions are: How can I transfer the files which might be under my old account and how can I set things up so the new ipad is on its own? Thanks. (I used to be able to do things like this easily, but my brain is no longer cooperating most days.) :) Ceil

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