I have also had this problem, and the machine was sent to Janome a couple of years ago. Katie

I would like to have the directions also, please. Sara

Wonderful! I need to spend more time perusing the files. Thank you very much. Kathy

Thank you, Cindy! It's kagen48@.... Kathy

Kathy, this has already been posted into the files by Jim. You can print it off of there. I didn't know it.

Kathy, If you want to send me your phone number or email address, I will text it to you or email it, which ever you prefer. Cindy

I am using the yellow dot bobbin case. I buy all my thread from the dealer. I wind my own bobbins with the thread he sells me. He is the only dealer anywhere close. He's been in business over 30 years

I too won the “everything works great” lottery when I got my 15000. The automatic threader even worked …. until I had it updated to the quilt maker version. I’m so sorry that others have

Hi Cynthia, I would like to have the directions for Diane's French knot for the 10,000. (There was not an attachment with your email.) I assume that Favy's stx will not work with the 10000 but, I plan

I just had to add my two cents. I have the 15000 and have not had any issues at all with this wonderful machine. I’m so sorry you have to go through this.

Yes, my French knot stx works wonderfully on the 15k as well! And can even be used in Horizon Link Edit mode, "convert .stx'' and in the Acustitch program. Thanks Jim for reminding the members about

There's a stitch file in the Files section created by member favymtz: FrKnot.stx It was created for the 12000, but should also work on the 15000.

Hi Jim, I have a paper with my Janome 10,000 that was Diane's recipe for a very nice french knot. This was wonderful and wonder if she new of a way to duplicate that knot and steps for the Janome

I had the exact problem 3 years after buying my Janome 15000 and had it at the dealers 3-4 times in as many months. Now it skips stitches unless I have the HP foot and faceplate on. So far I’ve

Yes. Janome brand bobbins and needles made by Organ which are also acceptable. Sent from my T-Mobile 4G LTE Device

Are you using Janome bobbins. I’ve found using prewound bobbins that aren’t Janome but generic said to be Janome type can cause the bobbin to leap about and push the cover off, especially when

Virginia-- (and Janet)--Did you mean to say that prewound bobbins that are NOT Janome brand.....can cause the problems that Janet is having? I feel Janet's pain. I have had a similar problem, but

It took me a couple of years to diagnose this problem, which was happening well before the 15000, on the 9000 and subsequently the 11000. There are two stages to the problem. It starts with the bird

I wonder is it something that you're doing that you may not be aware of. I say this because I had a 6 needle embroidery machine and the thread continued to break. I took it to the dealer had it

Are you using the yellow dot bobbin case? Prewound bobbins that are Janome brand and not running your machine faster than 600 stitches per minute. All of these can cause the problems you are