I will try this another way and hopefully it will send it. Do you sew? Please visit my blog at www.cynsew.com for tutorials.

First: It sounds like your HorizonLink software has had a change in the communication setting. Click the circle in the top left corner and check to make sure it’s still set for WiFi. The message you

First question: I've had the 15000 for nearly a year and love being able to send designs via WiFi from PC to 15000. Lately, designs are not being sent to 15K via WiFi. Here's the sequence: Emb

‎I had an issue with the pedal error coming on after sewing for a bit. I could power cycle the 15000 and it would work again for a little bit before erroring out. It was under warranty still so I

yes, my pedal from my 18 yrs old 6500 works on it

I too was getting error intermittently so took pedal apart blew it out, used contact cleaner.... (touch wood) works like a charm.... good to read that was right thing to do. ;~}

Patty, in case I have to replace the pedal, do you know if a regular pedal (without the cutter pedal attached) will work on the 15000? Thank for the info either way! Kim

Cynthia, thank you so much for trying. I wasn’t sure if the attachment wasn’t there or if I just couldn’t figure out how to see it😊. Could you try it again? And thanks again. Kim

Try unplugging the thread cutter from the foot.

So sorry, I guess the attachment didn't work.

I had the same problem and had to order a new foot control. After I received my new foot control I plugged in the old foot control to another Janome machine that didn’t have the cutting feature and

Thank you

ThreadBook 1.3 is now available in the App Store. If you have automatic updates turned on you may already have it. To verify, look at the bottom of the Contents page for the version. If you are

Thankyou Jim😀

Hi Kim, I had saved this in my files and it isn't your problem, but might help you once you open up the foot pedal. I try to save Jim's fixes for future reference.

Thank you Jim. I will check for dust inside.

Kathy is asking this question for me. So I’d like to add that initially I would sew two stitches and a warning box would come up on the screen and it would not stitch and there was no way to make

It's a common problem with two usual causes: 1. Dust, debris inside the foot control. Cat hair is especially bad for this. Removing screws (some under the rubber anti-slip pad) allows access. 2. A

Has anyone had a problem with foot pedal error, getting foot pedal picture on screen when first turn on but then it sews fine.

In all current models this part is not shown as being separately available from the entire hook assembly, which is $$$. However in older models it's called a "Thread guard", which is pretty