Yes, I received it.. it is about GE financing and my dealer sent it to me as well. When I asked him about 3 weeks ago if he heard anything on the update for our machines, he said he had heard

I got my email today. I work at the LQS on Friday and will follow up with the dealer than. She and two of the staff were in KC for the Quilt Festival there. One of the staffers took a Janome class on

The update will be on the web in July, but they are going to give it to dealers in June. This is to encourage 12000 owners to visit their dealer. As soon as we get a copy we'll announce our findings

I just received an email from Janome regarding the financing deal for memorial Day weekend. The new machines purchased this weekend well have an updated sensor system for the bobbin plus new stitches

Thanks for the information. We’ve concluded that she needs to contactJanome to help with this issue. Donna M Canada

In my case,the components of Corel essentials x5 never loaded with the initial installation. The Corel folder was there, but nothing was in it. Janome USA set up an appointment with Wilcom in

Thanks Maggie. That is what I thought was needed. Just thoughtthere might be a quicker way to get help for this owner! Donna M Canada

Donna, contact tech support Janome Canada, most install problems with Corel require a serial number that your tech won't have. You may find Tech support will do a remote support, clean up any

We experimented with low to high shank adapters 10 years ago with the 10000. At that time we were not able to find one that would work with the flower stitcher. I don't think much has changed since

Hello, I wonder if there is an adapter for the Janome 12000 so I can use my flower stitch attachment? It is made for a low shank machine. thanks, Gerda

Not that I’m aware of but I will double check with her today. Thankfully we have a good local tech who looks after our network at the store soI will stick with my original advice to her – get our

The lock button is to lock the machine for safety when changing anything where you might accidentally engage the sewing. Folks have put needles through their fingers while sewing. You know how the

By any chance did she uninstall and reinstall MBX after the initial installation? Doing that breaks the Corel interface and it requires tech intervention to repair.

I have the same problem. I tried the repair with the CD and it lit up for about 2 seconds and then went back to greyed out. Carol in Indy

I think i have found the setting for bobbin that allows you to use it to the end. It warns you but doesnt stop until it actually runs out. This is an options on a setting of one. I know running out

Hi Everyone I'm having problems with one of my student's instalation of DigitizerMBX. Her computer is top of the line with loads of memory and video memory. When in Easy Design, the Switch to

I've been using pre-wound bobbins but with the bobbin case marked with the yellow spot and have not had any problems. My bobbins were sourced in the UK and I can't remember where they came from as

I printed out Jim's comments about the low bobbin alert on my 11000 after the repairman said "it works as well as any of them do" and then didn't try to fix it. My dealer....the best in the world in

Yes there is a lock button I believe in the lower right hand side (not at the machine at the moment sorry). Ask me how I know! I did the same thing a few times haha. Sent from my iPhone Nancy W

Correction...The brand of thread is fil-tec and it is available through www.bobbin-central.com. The price is 25.76 for 80 spools and the size that we use is a class a/15. They also carry other colors