Date   

Re: Hoop helper

Lou Ann
 

I've attended a couple of classes where I got my hand slapped for trying to tighten my hoop too much.  I guess it's not only unnecessary because you could damage the hoops but also results in less than spectacular finished embroidery because of the possibility of stretching the fabric from over tightening.  I agree with your assessment of the clothsetter.  I love mine and use it every time I have a project because I get so frustrated chasing the bottom hoop around!  I attended a class a couple of days ago and it was pointed out that you can use the arrows to pinpoint the center and it looked like it would be easier to get "close" with the clothsetter and then hone in exactly where I want the needle using the machine's arrows.  Does that make sense?  I have a list of projects to try it out!


Re: New owner classes

maggie cooper
 

I live in England, and my dealer is superb, he is an independent dealer, not tied to a particular brand of machine and thoroughly conversant with all the brands he sells, Andy Dyson of Sew Northampton.  Like Jim and Diane he and his wife Jill  run the business. His premises are too small to offer much more than tuition to a single person at a time, his profits aren't colossal even though he charges the full recommended retail purchase price. Something here in England that isn't negotiable between dealer and distributor or dealer and customer.  He prefers all prospective machine buyers to spend at least an hour or two trying the machine while he sits with them demonstrating then asking the customer to repeat the function or task just demonstrated. While he doesn't offer ongoing classes, he or his wife during business hours, are only a phone call away.


Andy attends all the training days for dealers for each brand of machine he sells, keeps abreast of all the technical information he receives from each manufacturer, has the service and maintenance contracts for  schools and colleges throughout the UK , so his business consumes a huge chunk of his and Jill's life.  Jill as an ex IT professional gives hands on training for one or two hours to prospective Embroidery  software purchasers, software she has had to  learn herself in order to do it. They don't receive monetary rewards for the time they invest in learning about the machines or software, nor can they recoup the time spent during out of business hours spent gaining proficiency in their chosen career, or the time spent sitting with prospective purchasers both before and after a sale is made.  I do know they get innumerable calls from customers with computer queries that have no bearing on the purchased machine or software, and could if the customer had taken the time, have been discovered on the computer manufacturers website, but calling the dealer was easier.


Receiving classes is a bonus not a right, when I purchased a car I did not expect or receive training in order to drive it, I received an owners manual.  If I wanted training I had to purchase it from a third party, same with my original digitising software, which wasn't Janome but a competitors.  For me to  purchase lessons  back in 1996, involved travelling 120 miles to their headquarters,spend three days at a cost of £70 a day, then factor in the  additional cost of hotel, meals, travel there and back, only to be taught how to use the Auto Digitising part of the program. Needless to say I didn't go. Expecting a dealer to provide classes needs to be revised to hope the dealer provides classes, and if they don't look to a third party or even the Janome website, Jims videos,  or set up a small circle of other 12 or 15k owners in your area to share what you have learnt using your machines.


Maggie Cooper in UK.


Re: New machine shopping

bluebellwrangler@...
 

Sooooo......months later, I finally did it!  I picked up my Janome 15000 today!  I shopped and compared until I was sick of sewing machines, and I think all the stores were sick of me.  I didn't make it to the demo by the Janome rep.  Having never done any machine embroidery before, it was really hard for me to know what was the most important feature to look for.  I appreciate all the responses and opinions that were offered.  In the end, I came back to the one machine that wowed me from the beginning.


I think (hope) that I got a good deal.  After unpacking everything, I realized I am missing some things I should have.  No buttonhole foot, or stabilizer plate for the buttonholer, and only the all-purpose needle plate.  There should be a straight stitch plate as well, shouldn't there?  After going through the packaging several times, they are just not here, so I think I'll just take the manual and go to bed.  I'll call the store in the morning. 


Get ready, I'll be asking about stabilizer and thread.  Is there an "Embroidery for Dummies" book?


Jim, I am SO in need of your upcoming videos!   

 Carol



Re: New owner classes

ceilsews <no_reply@...>
 

My dealer offers private life time lessons and is great over the phone too.   I had no problem booking the private lessons.  One dealer I went too (actually my "local" dealer) told me I could have 3 group  lessons and after that I'd have to pay for them.  Their higher prices and focus on putting down other brands convinced me they weren't the dealer I wanted.  So I went 2 hours away but got a fantastic dealer who is wonderfully helpful. 
It would be fantastic if all dealers could be like mine.  My dealer has many people who come to him for cleanings and repairs even for machines he didn't sell them.  He has such a good reputation and is so helpful to everyone.   He has a successful business and I think that's a direct result of great customer service.  That's the key to success.  You can buy a sewing machine many places but the shop you'll go back to is the one that cares about you and making sure you're happy and not just about making the sale.


Re: connecting my 15000 and iPad

suen47@...
 

Thank you, Jim.  I'll take a ride to my dealer tomorrow.


Re: New owner classes

Debra Vanderkolk
 

I  recently purchased the 15000 and the dealer I got it does  provide training. 
I am scheduled for my first class on the 28th of this month and am really looking forward to it.   
They also have project classes coming up and I hope to participate in those as well.

I just joined this great group and have already learned a lot from reading the posts.
I  am also anxiously awaiting and will be purchasing the videos.........

Deby 

Sent from my iPad

On Jun 13, 2014, at 6:11 PM, "Terry lifesastitch82@... [janome12000]" <janome12000@...> wrote:

 

Just curious to know if your local janome dealer offers classes or training on your new machines?


Re: New owner classes

Pam Davison
 

It might even be great for some if dealers offered no classes and lower prices but what I see happening is dealers are charging premium prices and no classes.  What is even worse they don't spend time learning the machines so they can teach you.

Unfortunately the way Janome has set things up there is no need for dealers to make any changes.  Change will happens when we as consumers speak with their dollars.

Sent from Windows Mail

From: jeana.david@... [janome12000]
Sent: ‎Friday‎, ‎June‎ ‎13‎, ‎2014 ‎6‎:‎20‎ ‎PM
To: jeana.david@... [janome12000]

 

  I have to agree with you about dealers not teaching about the machine purchase.
  My dealer or any dealer should give as many lessons you need to learn these machines.
  My dealer is great.  I also have a terrific husband that understands anything computer
  related.  Has no problem just playing and figuring it out.
  My dealer said to take the machine home.  Read the manual and play with the machine.
  Come in for lessons when ready.
  My dealer put what was needed on the Ipod for connecting to the machine.
  The only complaint I have is there should have been smaller hoops with the machine and
  not have to WAIT for Janome to get its act together and come up with some. 

  I must say this machine is very different from my Viking SE that I am getting ready to sell.
  JoAnn

A wise man's heart inclines him to the right but a fool's heart to the left. Ecc. 10:2

 
Just curious to know if your local janome dealer offers classes or training on your new machines?
I get the feeling from some of the posts in the forum that customers are not being taught.

Curiosity only-
Terry


Remembering what curiosity did to the cat, Jim risks saying:
As the spouse of a retired dealer who built her business on classes, I can tell you that even now classes are not universally offered by Janome dealers. When Diane started she was the only dealer who offered classes, which drew a lot of ridicule and antagonism from the existing dealers. In an area like Dallas, where there are a lot of dealers, a dealer can survive quite nicely by simply offering low prices instead of classes. One dealer even told customers from our suburb that they could get free classes from us after buying for less from him. Janome ranks their dealers mainly based on how many machines they buy, not how they support the customer afterward. Right up until the day we closed one of our competitors told customers who asked for classes "The machine comes with a book."

Another facet in offering classes is the time factor. If you are going to teach someone how to use their machine you have to know all about it yourself. Running a retail business is very hard work, and learning about new products usually has to happen after hours in the dealer's "free" time. That's why we weren't able to roll out 15000 videos a month after the machine was released. Just doing the video for the Wireless settings has been a 4-day process for the two of us. Fortunately we are picking up speed and hope to have the bulk of them finished by the end of July. I think they will reflect how much we've learned about making video in the last year.



Re: New owner classes

Terry
 

Laughing out loud and not purring - I did consider what happened to the cat! Glad I'm human!!!
It is sad when you invest the money for TOL machines and don't have some insight on the bonus and perks of the machine.
Thankful that you guys have the opportunity to be connected with janome and opportunity to market education.
I do know that competitors of janome offer classes and training on machines and software in our area. Not sure about other parts of the country/world.
In a purr fect world, I guess, it would be wonderful to have the opportunity to have janome join in and encourage their dealers.
Thanks for your quick response and insight from one who was in the trenches!

Terry

On Jun 13, 2014, at 6:11 PM, "Terry lifesastitch82@... [janome12000]" <janome12000@...> wrote:

 

Just curious to know if your local janome dealer offers classes or training on your new machines?
I get the feeling from some of the posts in the forum that customers are not being taught.

Curiosity only-
Terry


Remembering what curiosity did to the cat, Jim risks saying:
As the spouse of a retired dealer who built her business on classes, I can tell you that even now classes are not universally offered by Janome dealers. When Diane started she was the only dealer who offered classes, which drew a lot of ridicule and antagonism from the existing dealers. In an area like Dallas, where there are a lot of dealers, a dealer can survive quite nicely by simply offering low prices instead of classes. One dealer even told customers from our suburb that they could get free classes from us after buying for less from him. Janome ranks their dealers mainly based on how many machines they buy, not how they support the customer afterward. Right up until the day we closed one of our competitors told customers who asked for classes "The machine comes with a book."

Another facet in offering classes is the time factor. If you are going to teach someone how to use their machine you have to know all about it yourself. Running a retail business is very hard work, and learning about new products usually has to happen after hours in the dealer's "free" time. That's why we weren't able to roll out 15000 videos a month after the machine was released. Just doing the video for the Wireless settings has been a 4-day process for the two of us. Fortunately we are picking up speed and hope to have the bulk of them finished by the end of July. I think they will reflect how much we've learned about making video in the last year.


Re: connecting my 15000 and iPad

suen47@...
 

Jim,  I am getting the "connection to network failed" error. Yes, it does get to the point of asking for the passcode.  I checked with Verizon for that very reason thinking that the letter was lower case, but it wasn't.  He said I had the passcode correct. 


Wishing for FIOS, Jim says:
It's my understanding that for FIOS you need to have a Verizon router, and I've heard that this can cause issues with some devices. If the router shows up in the search results then it should be on a compatible frequency, but there may be some sort of Verizon weirdness that is preventing connection. They are notorious for proprietary branding of their devices. What I would suggest is taking the machine to another location that does not have FIOS, like a neighbor or your dealer. Try to connect. If that fails then the WiFi board in the machine may need to be replaced. If it works then you might need to connect an access point to one of the wired ports on the Verizon router in order to create something that the machine can connect to.


embroidery stop needle position

erna_wooloowin
 

is there any way that you can get the needle to stay in the fabric when you stop the embroidery stitch out? and I don't mean just stopping it, the needle comes up automatically and then physically push the needle down button. Is there a setting that I can change so my needle stays in the fabric when I stop the machine?

Thanks very much for your help. Regards Bernadette


Completely baffled, Jim says:
Uh, why would you want to do that? You can't remove the hoop that way or re-thread. There is no function on the machine for stopping needle down during embroidery, only in ordinary sewing.



Re: Thread holder

laucke2011@...
 

Thank you Sue I will be going to my local agent today and ask her, if she can't find it I will get back to you when I get back from my holiday, I am going away for 3 months so she will have ample time to find it. Thank you again Naomi


New owner classes

JoAnn Novak
 

  I have to agree with you about dealers not teaching about the machine purchase.
  My dealer or any dealer should give as many lessons you need to learn these machines.
  My dealer is great.  I also have a terrific husband that understands anything computer
  related.  Has no problem just playing and figuring it out.
  My dealer said to take the machine home.  Read the manual and play with the machine.
  Come in for lessons when ready.
  My dealer put what was needed on the Ipod for connecting to the machine.
  The only complaint I have is there should have been smaller hoops with the machine and
  not have to WAIT for Janome to get its act together and come up with some. 

  I must say this machine is very different from my Viking SE that I am getting ready to sell.
  JoAnn

A wise man's heart inclines him to the right but a fool's heart to the left. Ecc. 10:2

 
Just curious to know if your local janome dealer offers classes or training on your new machines?
I get the feeling from some of the posts in the forum that customers are not being taught.

Curiosity only-
Terry


Remembering what curiosity did to the cat, Jim risks saying:
As the spouse of a retired dealer who built her business on classes, I can tell you that even now classes are not universally offered by Janome dealers. When Diane started she was the only dealer who offered classes, which drew a lot of ridicule and antagonism from the existing dealers. In an area like Dallas, where there are a lot of dealers, a dealer can survive quite nicely by simply offering low prices instead of classes. One dealer even told customers from our suburb that they could get free classes from us after buying for less from him. Janome ranks their dealers mainly based on how many machines they buy, not how they support the customer afterward. Right up until the day we closed one of our competitors told customers who asked for classes "The machine comes with a book."

Another facet in offering classes is the time factor. If you are going to teach someone how to use their machine you have to know all about it yourself. Running a retail business is very hard work, and learning about new products usually has to happen after hours in the dealer's "free" time. That's why we weren't able to roll out 15000 videos a month after the machine was released. Just doing the video for the Wireless settings has been a 4-day process for the two of us. Fortunately we are picking up speed and hope to have the bulk of them finished by the end of July. I think they will reflect how much we've learned about making video in the last year.


Re: connecting my 15000 and iPad

suen47@...
 

Jim,  I found your tutorial and followed it.  That's why it's so frustrating.  I thought for sure it would work. The machine is about 10 ft away from my router and I called Verizon and the security passcode is correct.  All my other devices have connected with out any problem.  Am I missing something or could it be the machine. 

Thanks,  Sue


From a lot more than 10 ft away, Jim says:
Are you getting the "Connection to network failed" error? Does it get to the point of asking you to enter the passcode? If not the WiFi hardware in the machine may not be working. If it does get there and your passcode has lower case letters in it, you need to touch the a/A key to change the case of the keyboard. Otherwise the code will be all upper case and will fail.


New owner classes

Terry
 

Just curious to know if your local janome dealer offers classes or training on your new machines?
I get the feeling from some of the posts in the forum that customers are not being taught.

Curiosity only-
Terry


Remembering what curiosity did to the cat, Jim risks saying:
As the spouse of a retired dealer who built her business on classes, I can tell you that even now classes are not universally offered by Janome dealers. When Diane started she was the only dealer who offered classes, which drew a lot of ridicule and antagonism from the existing dealers. In an area like Dallas, where there are a lot of dealers, a dealer can survive quite nicely by simply offering low prices instead of classes. One dealer even told customers from our suburb that they could get free classes from us after buying for less from him. Janome ranks their dealers mainly based on how many machines they buy, not how they support the customer afterward. Right up until the day we closed one of our competitors told customers who asked for classes "The machine comes with a book."

Another facet in offering classes is the time factor. If you are going to teach someone how to use their machine you have to know all about it yourself. Running a retail business is very hard work, and learning about new products usually has to happen after hours in the dealer's "free" time. That's why we weren't able to roll out 15000 videos a month after the machine was released. Just doing the video for the Wireless settings has been a 4-day process for the two of us. Fortunately we are picking up speed and hope to have the bulk of them finished by the end of July. I think they will reflect how much we've learned about making video in the last year.


Re: Thread holder

Sue Sweet
 

Naomi, these thread guides are available in Australia. Your local dealer should have them or can order one for you.It should be listed in their parts book. I work for a dealer and can get the part number but I won’t be at work until Monday.
Sue
 

Sent: Friday, June 13, 2014 8:51 PM
Subject: [janome12000] Re: Thread holder
 
 

Do you think you could get the part number for thread holder or do you have an address to get it from, I live in Australia so would have to order over the net.  thank you Naomi


Hoop helper

ceilsews <no_reply@...>
 

I was having a difficult time trying to tighten and untighten screws on the hoops when my husband gave me a screwdriver with a bigger end to better fit into the slot and also gave me a 1.5 inch piece of flexible transparent plastic tubing that has 1/2" outer diameter and 3/8" inner diameter.  This really helps!  I posted a picture in case my description isn't clear.  I was tired of having the screw driver slip off and hit my hand.
I also purchased the Clothesetter.  While it has solved the problem of chasing the hoops all around the table, and I do love it for that, I'm less than impressed with the plastic arm.  I haven't used it to align embroidery yet but I'm not optimistic about its ability to hold its position for lining up designs. 



Re: connecting my 15000 and iPad

Gail Berkler
 

You state that there is a place that you can go to receive instructions to connecting the IPad to the 15000.  I, too, am having problems connecting the two and the instructions in the manual are not there that I see.  Please let me know where I can go to for advice.
Thank you,
Gail


Searching for his place in the world, Jim says:
We have a step-by-step document in the Files section that you can download. There's also a fairly good tutorial here. If you have the machine and iPad both connected to the same wireless network, but they won't connect to each other, try double-tapping the HOME button on the iPad. That should show all of the running apps on the screen. Find the AcuEdit and/or AcuMonitor apps and swipe up to close them. Then open them again. If you are using iOS 6 tap the red X in the app icon instead of swiping up. If you are still having trouble give us some more information as to what the problem is.


Re: connecting my 15000 and iPad

ceilsews <no_reply@...>
 

My problem turned out to be that I had typed my password as the Janome gave the letters, in all caps and finally realized that I needed lower case letters.  This is the only device that typed in caps so I hadn't paid attention to that detail.


Re: connecting my 15000 and iPad

Susan
 

I had the same problem...and I ended up having to get a new machine...and then another new machine because the second one didn't work either.  The third new one worked.

Susan

 

 

On 06/13/2014 06:59 AM, suen47@... [janome12000] wrote:

 

 

I'm not able to connect my 15000 to my wireless router.  I have followed directions to a tee and the connection failed.  My iPad is all set up and I used the same wireless number and the security password to set that up but my machine says connection failed.  I'm not sure where to go from here.  Can someone help?

 

Feeling frustrated.

 

 

Jumping into his "Captain Frustration Fighter" suit, Jim says:

There is a pretty good tutorial on setting up the wireless option here. If you've already gone through these steps it's very possible that your machine is too far from the wireless router to get a usable signal. Try temporarily moving the machine to the room where the router is. If it works there, then the problem is signal strength and you may need to get a wireless extender. The antenna in the machine is not as big as the one used in the iPad and laptops, which limits the distance it can connect from.


Re: connecting my 15000 and iPad

Carolyn Gazerro <cmgazerro@...>
 

My problem was that I did not clear the queue.  Double click iPad open button and slide desktop up.  There was one page showing Acumonitor.  Slide up to remove page.  After that the machine and IPad were in sync and I was able to use the App to view the design being sewn.

Carolyn 
Sent from my iPad

On Jun 13, 2014, at 9:59 AM, "suen47@... [janome12000]" <janome12000@...> wrote:

 

I'm not able to connect my 15000 to my wireless router.  I have followed directions to a tee and the connection failed.  My iPad is all set up and I used the same wireless number and the security password to set that up but my machine says connection failed.  I'm not sure where to go from here.  Can someone help?


Feeling frustrated.



Jumping into his "Captain Frustration Fighter" suit, Jim says:

There is a pretty good tutorial on setting up the wireless option here. If you've already gone through these steps it's very possible that your machine is too far from the wireless router to get a usable signal. Try temporarily moving the machine to the room where the router is. If it works there, then the problem is signal strength and you may need to get a wireless extender. The antenna in the machine is not as big as the one used in the iPad and laptops, which limits the distance it can connect from.