Date   

Re: 15000

Jim Stutsman
 

It could well be the bobbin holder, since each one has a small "flipper" that is used in measuring the amount of bobbin thread remaining. You can easily test this by using the embroidery bobbin holder for sewing. The bobbin tension will be tighter, but there is no harm in using it just for a test. If the sensor doesn't work, then you'll know it's the case. 



---In janome12000@..., <oes@...> wrote:

Thank you Jim.
I thought that maybe it had something to do with the bobbin holder - the regular one- seeing as the embroidery one worked.
will call them Monday,
Terry

On 2013-11-30, at 9:47 PM, <jim.stutsman@...> wrote:

 

This has nothing to do with cleaning. There are separate bobbin sensor settings for sewing and embroidery. It sounds like the sewing one did not get calibrated at the factory. That's something your dealer can take care of in just a few minutes. 



---In janome12000@..., <oes@...> wrote:

I have had my machine for about a week and like it very much.
I have 1 issue which I am hoping that I am hoping can be resolved without returning it to the dealer.

It repeatedly tells me that the bobbin thread is low even if it is a full bobbin and I have tried various bobbins.

In embroidery mode it does not do that if you have changed the bobbin holder over to the yellow dot.

I have cleaned it several times "just in case" and have adjusted the setting for the alert to low thread but so far nothing helps. Hoping that it is something simple.

Thanks,
Terry



Re: tablet or lap top/netbook

Lori McCarthy <yogamama22@...>
 

I agree with Jim – when I bought my laptop for my 12K, I was advised to buy one with the largest screen possible for anything graphics-related.  I ended up with a  17” Dell, and I’ve been really happy.  It’s a challenge to lug it around anywhere, but I bought it with the intention of using it solely for my machine, so it just stays in the sewing room.  Hope you find something you like! 
 
Lori


Janome 12000 Horizon Link Uninstall

Chris Krause <nckrause@...>
 

Sorry, Jim, back to bug you with one more question (further to my previous question as shown below).

 

I should point out that before attempting to install the new Horizon Link Suite for the 15000 I tried to uninstall the Horizon Link software for the 12000.

 

At that point I received the following error message:

 

Could not open key:

UNKNOWN32\.jef\Janome.Embroidery.Format\ShellNew.

Verify that you have sufficient access to that key, or contact your support personnel.

 

Would this indicate some problem separate from the new installation, which – if resolved -  might indicate that the new CD/DVD actually works fine?

 

Chris

 

From: janome12000@... [mailto:janome12000@...] On Behalf Of jim.stutsman@...
Sent: November 30, 2013 9:11 PM
To: janome12000@...
Subject: [janome12000] RE: Janome 15000 Horizon Link error message...

 




This is a typical unhelpful message, but I think what it's trying to say is that it could not read a registry entry from the installation CD. A read error has the same effect as not having read access to something, and a lazy programmer will dump both conditions into the same error handler. Double check to make sure you're following the installation instructions exactly. If you can't get past it, as your dealer for a different CD/DVD. 



---In janome12000@..., wrote:

Hi, Jim.

 

I’m trying to install the Horizon Link Suite software for my 15000.  Sadly, I’m getting the following error message:

 

Error 1402.  Could not open key:

UNKNOWN32\.jpx\Jef+.with.Printing.Image\Shellnew.  Verify that you have sufficient access to that key, or contact your support personnel.

 

I’m running Windows 8 (64bit).

 

Any suggestions?

 

Chris (dejected in Vancouver)





Re: Janome 15000 Horizon Link error message...

Jim Stutsman
 

This is a typical unhelpful message, but I think what it's trying to say is that it could not read a registry entry from the installation CD. A read error has the same effect as not having read access to something, and a lazy programmer will dump both conditions into the same error handler. Double check to make sure you're following the installation instructions exactly. If you can't get past it, as your dealer for a different CD/DVD. 



---In janome12000@..., <nckrause@...> wrote:

Hi, Jim.

 

I’m trying to install the Horizon Link Suite software for my 15000.  Sadly, I’m getting the following error message:

 

Error 1402.  Could not open key:

UNKNOWN32\.jpx\Jef+.with.Printing.Image\Shellnew.  Verify that you have sufficient access to that key, or contact your support personnel.

 

I’m running Windows 8 (64bit).

 

Any suggestions?

 

Chris (dejected in Vancouver)


Re: 15000

Terry Carter
 

Thank you Jim.
I thought that maybe it had something to do with the bobbin holder - the regular one- seeing as the embroidery one worked.
will call them Monday,
Terry

On 2013-11-30, at 9:47 PM, <jim.stutsman@...> wrote:

 

This has nothing to do with cleaning. There are separate bobbin sensor settings for sewing and embroidery. It sounds like the sewing one did not get calibrated at the factory. That's something your dealer can take care of in just a few minutes. 



---In janome12000@..., <oes@...> wrote:

I have had my machine for about a week and like it very much.
I have 1 issue which I am hoping that I am hoping can be resolved without returning it to the dealer.

It repeatedly tells me that the bobbin thread is low even if it is a full bobbin and I have tried various bobbins.

In embroidery mode it does not do that if you have changed the bobbin holder over to the yellow dot.

I have cleaned it several times "just in case" and have adjusted the setting for the alert to low thread but so far nothing helps. Hoping that it is something simple.

Thanks,
Terry



Re: 15000

Jim Stutsman
 

This has nothing to do with cleaning. There are separate bobbin sensor settings for sewing and embroidery. It sounds like the sewing one did not get calibrated at the factory. That's something your dealer can take care of in just a few minutes. 



---In janome12000@..., <oes@...> wrote:

I have had my machine for about a week and like it very much.
I have 1 issue which I am hoping that I am hoping can be resolved without returning it to the dealer.

It repeatedly tells me that the bobbin thread is low even if it is a full bobbin and I have tried various bobbins.

In embroidery mode it does not do that if you have changed the bobbin holder over to the yellow dot.

I have cleaned it several times "just in case" and have adjusted the setting for the alert to low thread but so far nothing helps. Hoping that it is something simple.

Thanks,
Terry


Re: tablet or lap top/netbook

Jim Stutsman
 

It you plan on using HorizonLink, then you will need to get a laptop or tablet that uses Windows. Asus is probably the best brand for Windows computers. If you are planning on using Digitizer MBX I would suggest that you get the largest possible screen you can get on a laptop. It still may be too small, as 15" is about as big as they go these days. You could also get a MacBook Air if you only want something to send designs to a USB stick. In that case you would use StitchBuddy or Embrilliance. However you cannot run any Janome software on a Mac without additional software and setup. Janome has embraced the iPad for the 15000, but they don't have any software for the 12000 on the iPad. We're investigating options in that regard. 



---In janome12000@..., <mel2sew@...> wrote:

I am considering getting a small laptop or tablet to use exclusively with my MC12000 and that will be small enough to place on the table next to the machine.  Are there any brands or OS that will work better than others or are not compatible at all? 

 

Thanks, Melanie


Janome 15000 Horizon Link error message...

Chris Krause <nckrause@...>
 

Hi, Jim.

 

I’m trying to install the Horizon Link Suite software for my 15000.  Sadly, I’m getting the following error message:

 

Error 1402.  Could not open key:

UNKNOWN32\.jpx\Jef+.with.Printing.Image\Shellnew.  Verify that you have sufficient access to that key, or contact your support personnel.

 

I’m running Windows 8 (64bit).

 

Any suggestions?

 

Chris (dejected in Vancouver)


15000

Terry Carter
 

I have had my machine for about a week and like it very much.
I have 1 issue which I am hoping that I am hoping can be resolved without returning it to the dealer.

It repeatedly tells me that the bobbin thread is low even if it is a full bobbin and I have tried various bobbins.

In embroidery mode it does not do that if you have changed the bobbin holder over to the yellow dot.

I have cleaned it several times "just in case" and have adjusted the setting for the alert to low thread but so far nothing helps. Hoping that it is something simple.

Thanks,
Terry


tablet or lap top/netbook

mel2sew
 

I am considering getting a small laptop or tablet to use exclusively with my MC12000 and that will be small enough to place on the table next to the machine.  Are there any brands or OS that will work better than others or are not compatible at all? 

 

Thanks, Melanie


Re: 15000 Thread Cutter

Connie <cldparrish@...>
 

I have also noticed that on my machine.


On Friday, November 29, 2013 11:05 PM, "jsm1144@..." wrote:
 
I noticed that if you cut "in air" the top thread sometimes won't cut (I think it needs the fabric in there to help stabilize it, otherwise the thread slides rather than get cut.) 


---In janome12000@..., wrote:

The upper thread cutter only cuts the bobbin thread but the foot controlled cutter 'sometimes' cuts both but not always.

Any one have similar issue?  I hate to have to take it to the dealer since it sounds like a minor adjustment but would appreciate your feedback / thoughts. 

The cutter on the 12000 works perfectly every time.    Hmmmm.

Thanks.

Georgia



Re: 15000 Thread Cutter

janetpiekarski
 

I noticed that if you cut "in air" the top thread sometimes won't cut (I think it needs the fabric in there to help stabilize it, otherwise the thread slides rather than get cut.) 


Re: sewing on towels

Smith Sarah Ann <sarahannsmith@...>
 

I'm thinking using water soluble thread (needle and bobbin) in a zigzag around the edge would also help "tame" the loopies on the terry. The water soluble thread would likely be covered by the binding (if so, you could use regular thread), but if not it will wash out, and the bibs certainly will be washed a lot!

Cheers, Sarah

Check out my DVD: Art Quilt Design: From Photo to Threadwork
Author of bestseller ThreadWork Unraveled
website and blog: http://www.sarahannsmith.com/weblog
e-mail: sarah@...


Re: Installing MBX 4.5 Update

tzfardaha
 

I  am debating about updating to Digitizer MBX 4.5 because I have the Dell touch screen (which I love).  Does Digitizer  MBX  4.5 work with a touch screen.



---In janome12000@..., <pixeyam@...> wrote:


Thanks Mary Jane.  Glad to know someone else encountered the same experience.  I just did the install from the MBX 4.5 disk and it went smoothly (without having to unplug the dongle from the back of the CPU).  Looks like it worked great, program opened fine and all the new tools are there now.  As an aside, I was glad I had done a screen capture of the tool bar setup because it did reset them back to a new default.

Next stop is a stylus and tablet pointer at the computer store.  But maybe not tomorrow since I didn't see it in any of the Black Friday sales.

Pixey

From: Mary Jane Weddle <maryjweddle@...>
To: janome12000@...
Sent: Thursday, November 28, 2013 6:17 PM
Subject: Re: [janome12000] Installing MBX 4.5 Update

 
I installed the MBX update and mine did not show the 4.5 version, so I put the MBX 4.5 CD in my computer and installed it.  Then the version 4.5 showed up on the version and the free form tool was there.


On Thu, Nov 28, 2013 at 4:51 PM, Pixey Mosley <pixeyam@...> wrote:
 
Well, I decided to try my MBX4.5 update over my holiday weekend and need help...as I expected would happen.
I did the part about the pre-install with the Dongle reprogram and it said it went ok.  Yeah!!
 
On the yellow instruction page that came with the software, the last step says
If you are upgrading from Jr., detach your dongle and continue installation of software by inserting Software Installation CD-ROM/DVD.  After installation of software you will be prompted to attach the dongle again.
 
But it doesn't say anything about what the next step was for going from v4 to v4.5...
 
I opened the program and it opened and had the cross stitch enabled but I didn't see the new freehand tool.  So do I still need to install the Program CD/DVD?  What should I do with the dongle, leave plugged in or unplug?  I normally leave it plugged into the back of my PC.
 
Thanks,
Pixey




Re: sewing on towels

blue_lak <no_reply@...>
 

I've done lined bibs before and found that sewing the towel and lining together very close to the edge with a very short stitch length does two things: it acts as a stay-stitch to keep both from stretching and keeps the towel loops out of the way while sewing on the bias binding. When going around inside curves, like the neck, try to gather in the folded edge of the binding, otherwise the sewn edges will be stretched.

Jan in MD



---In janome12000@..., <mel2sew@...> wrote:

I want to make some bibs for my grandson and I embroidered designs on towels but now I need to add the lining & binding.  Does anyone have suggestions on best way to stitch the towel to the lining without stretching or making a huge mess?

 

Thanks,

Melanie


Re: Installing MBX 4.5 Update

Pixey
 


Thanks Mary Jane.  Glad to know someone else encountered the same experience.  I just did the install from the MBX 4.5 disk and it went smoothly (without having to unplug the dongle from the back of the CPU).  Looks like it worked great, program opened fine and all the new tools are there now.  As an aside, I was glad I had done a screen capture of the tool bar setup because it did reset them back to a new default.

Next stop is a stylus and tablet pointer at the computer store.  But maybe not tomorrow since I didn't see it in any of the Black Friday sales.

Pixey

From: Mary Jane Weddle
To: janome12000@...
Sent: Thursday, November 28, 2013 6:17 PM
Subject: Re: [janome12000] Installing MBX 4.5 Update

 
I installed the MBX update and mine did not show the 4.5 version, so I put the MBX 4.5 CD in my computer and installed it.  Then the version 4.5 showed up on the version and the free form tool was there.


On Thu, Nov 28, 2013 at 4:51 PM, Pixey Mosley <pixeyam@...> wrote:
 
Well, I decided to try my MBX4.5 update over my holiday weekend and need help...as I expected would happen.
I did the part about the pre-install with the Dongle reprogram and it said it went ok.  Yeah!!
 
On the yellow instruction page that came with the software, the last step says
If you are upgrading from Jr., detach your dongle and continue installation of software by inserting Software Installation CD-ROM/DVD.  After installation of software you will be prompted to attach the dongle again.
 
But it doesn't say anything about what the next step was for going from v4 to v4.5...
 
I opened the program and it opened and had the cross stitch enabled but I didn't see the new freehand tool.  So do I still need to install the Program CD/DVD?  What should I do with the dongle, leave plugged in or unplug?  I normally leave it plugged into the back of my PC.
 
Thanks,
Pixey




Re: iPad

Carolyn B
 

Thank you Chris, Happy Thanksgiving. 

Sent from my iPhone
Carolyn Bunnell
(cell) 847-910-2280


On Nov 28, 2013, at 9:42, "Chris Krause" <nckrause@...> wrote:

 

Hi, Carolyn.  I’m not Jim (lol) but I can tell you – iPad 2, 16 gigs.  This is according to the Janome educator who showed off the 15000 in Vancouver last night.

 

Chris

 

From: janome12000@... [mailto:janome12000@...] On Behalf Of carolynab79@...
Sent: November 27, 2013 5:01 PM
To: janome12000@...
Subject: [janome12000] iPad

 




Jim,

Do you have the "specs" on the iPad that comes with the 15000? How many Gigs and what version it is?

 

Thanks.





Re: Installing MBX 4.5 Update

Mary Jane Weddle <maryjweddle@...>
 

I installed the MBX update and mine did not show the 4.5 version, so I put the MBX 4.5 CD in my computer and installed it.  Then the version 4.5 showed up on the version and the free form tool was there.


On Thu, Nov 28, 2013 at 4:51 PM, Pixey Mosley <pixeyam@...> wrote:
 

Well, I decided to try my MBX4.5 update over my holiday weekend and need help...as I expected would happen.
I did the part about the pre-install with the Dongle reprogram and it said it went ok.  Yeah!!
 
On the yellow instruction page that came with the software, the last step says
If you are upgrading from Jr., detach your dongle and continue installation of software by inserting Software Installation CD-ROM/DVD.  After installation of software you will be prompted to attach the dongle again.
 
But it doesn't say anything about what the next step was for going from v4 to v4.5...
 
I opened the program and it opened and had the cross stitch enabled but I didn't see the new freehand tool.  So do I still need to install the Program CD/DVD?  What should I do with the dongle, leave plugged in or unplug?  I normally leave it plugged into the back of my PC.
 
Thanks,
Pixey



Installing MBX 4.5 Update

Pixey
 

Well, I decided to try my MBX4.5 update over my holiday weekend and need help...as I expected would happen.
I did the part about the pre-install with the Dongle reprogram and it said it went ok.  Yeah!!
 
On the yellow instruction page that came with the software, the last step says
If you are upgrading from Jr., detach your dongle and continue installation of software by inserting Software Installation CD-ROM/DVD.  After installation of software you will be prompted to attach the dongle again.
 
But it doesn't say anything about what the next step was for going from v4 to v4.5...
 
I opened the program and it opened and had the cross stitch enabled but I didn't see the new freehand tool.  So do I still need to install the Program CD/DVD?  What should I do with the dongle, leave plugged in or unplug?  I normally leave it plugged into the back of my PC.
 
Thanks,
Pixey


Re: iPad

Chris Krause <nckrause@...>
 

Hi, Carolyn.  I’m not Jim (lol) but I can tell you – iPad 2, 16 gigs.  This is according to the Janome educator who showed off the 15000 in Vancouver last night.

 

Chris

 

From: janome12000@... [mailto:janome12000@...] On Behalf Of carolynab79@...
Sent: November 27, 2013 5:01 PM
To: janome12000@...
Subject: [janome12000] iPad

 




Jim,

Do you have the "specs" on the iPad that comes with the 15000? How many Gigs and what version it is?

 

Thanks.