Date   

Re: A little frustrated....

Vikki Youngmeyer
 

Maybe the person who logged the machine into the store was not an authorized Janome service person. I work for an LQS. As I have never been asked to attend a Janome repair clinic, I’m technically not allowed to “service” machines. However; I am allowed to check for/remove thread nests, replace needles, rethread machines that are brought in that are having issues. Anything more and the store owner/repair tech has to fix it. The guy could probably have fixed it, but if he did and didn’t do it right and wasn’t authorized to fix it, he and the shop could be in a “world of hurt” having done so!

 

It is not cheap to attend these repair clinics and attending one doesn’t mean that you can service all Janome machines. There are different levels depending upon the complexities of the various machines! At one point I heard that it was $500/day but that was 4 years ago. No telling what it is now! If more complicated issues arise such as timing, a technician needs additional courses to be qualified to do those repairs.

 

I have a friend that makes dog coats out of fleece. She made over 100 of them a few years ago and started having problems with her machine – it was a low end model from Walmart. When I removed the bobbin case, I pulled out a wad of fuzz the size of a mouse. I put in a new needle, rewound a bobbin and she’s back in business – no charge! If it had been a Janome and had gone to the dealers it would have been a minimum of $80 for the service charge.

 

I do understand why some people are reluctant to buy Janome and will buy cheap machines from Walmart and toss them away when they start having problems. Not everyone needs a TOL machine!

 

Vikki

Houston, TX

 

From: janome12000@... [mailto:janome12000@...] On Behalf Of Jim_Stutsman
Sent: Thursday, July 25, 2013 2:39 PM
To: janome12000@...
Subject: [janome12000] Re: A little frustrated....

 

 

I weep for your repair guy. The procedure for adjusting the needle drop is the same as it is on just about every Janome made in the last 20 years. It requires 2 tools that every technician will have, one of them being a flat blade screwdriver. It takes one page in the service manual, which said repair guy can download from Janome's dealer website. There just 4 steps! There are 5 pictures! I guess we should be grateful that he calls them instead of packing up the machine and shipping it to New Jersey!

I also weep for Janome for letting their entire technical department take their vacations at the same time. I guess they're following the European model.

--- In janome12000@..., "JeannieH" wrote:
>
> So, I called my dealer about the needle being off center; they said to bring it in. PAcked that heavy baby up and made the trip. The repair guy looks at it, "Yup, it's off center. But, I can't fix it because (?) at Janome is on vacation." They are supposed to be authorized to sell this machine. They have had the training (I thought!) This happened with the last minor issue I had when he had to call Janome to find the thread ball in the tension disk! OK. I feel better now. I just don't get it?!?!?
>
> Jeannie
>


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Incompatable formats between Horizon Link and what machine will find

patkoren <patkoren@...>
 

When I save a file in Horizon Link it defaults to JEF+. When I try to find the file my machine cannot locate a JEF+.
When I re-save the same file down graded as a std JEF then my machine can find it.
What's missing here since both the Horizon Link and the machine are from the same manufacturer.


Re: Group Newbie - hello and basic questions

Cazjn <cazjn@...>
 

Hi Jim and everyone

Thank you so much for answering my questions and for uploading the manual for me....that is so helpful!! At least now I can see what the extra stitches are compared to the MC5900 and whether all the embroidery choices would be used!! (I can see plenty that would!! LOL!!)
Don't think that your group was difficult to find just because I didn't come directly to you - probably if I'd put the right search criteria in, you would have popped up straight away but I tend to get easily side tracked and I really don't know what I started looking at first that set me on your trail!!!
I've seen the Acufil, watched the videos, read whatever I can and now you've answered my questions and I've looked at more of the threads on here I'm thinking I really do NEEEED the 12000 and the Acufil but, as suggested, I think it would be sensible to hang on to see what the new machine is like and what the differences are. Already we are seeing special offers - several places in the UK are offering £1500 part exchange on your old machine - any make/model - against the 12000 so I could trade in my MC3500 that I've kept for taking to classes and use the MC5900 for classes instead. I would think there will be even better offers on the 12000 once the new machine is out. I can't imagine that there will be huge differences between the 'old' 12000 and whatever the new machine is so I should be content with the 'old' 12000 at a good price????? The earliest I'd have the money for the new machine is October so that will probably work out quite well.
I will carry on reading (and asking questions probably) and use the time learning all I can until I have the finances to make the decision.
Thank you so much for all the help!!
Happy Sewing
Caz


Re: Group Newbie - hello and basic questions

joylaytor
 

Be aware that Janome is supposed to release a new machine soon. You may want to wait to see what it does. It is hard to keep up with technology, but this will happen soon enough for you to consider the new machine.
Joy


Re: A little frustrated....

Jim_Stutsman <jim@...>
 

I weep for your repair guy. The procedure for adjusting the needle drop is the same as it is on just about every Janome made in the last 20 years. It requires 2 tools that every technician will have, one of them being a flat blade screwdriver. It takes one page in the service manual, which said repair guy can download from Janome's dealer website. There just 4 steps! There are 5 pictures! I guess we should be grateful that he calls them instead of packing up the machine and shipping it to New Jersey!

I also weep for Janome for letting their entire technical department take their vacations at the same time. I guess they're following the European model.

--- In janome12000@yahoogroups.com, "JeannieH" <jhortonnc@...> wrote:

So, I called my dealer about the needle being off center; they said to bring it in. PAcked that heavy baby up and made the trip. The repair guy looks at it, "Yup, it's off center. But, I can't fix it because (?) at Janome is on vacation." They are supposed to be authorized to sell this machine. They have had the training (I thought!) This happened with the last minor issue I had when he had to call Janome to find the thread ball in the tension disk! OK. I feel better now. I just don't get it?!?!?

Jeannie


A little frustrated....

JeannieH
 

So, I called my dealer about the needle being off center; they said to bring it in. PAcked that heavy baby up and made the trip. The repair guy looks at it, "Yup, it's off center. But, I can't fix it because (?) at Janome is on vacation." They are supposed to be authorized to sell this machine. They have had the training (I thought!) This happened with the last minor issue I had when he had to call Janome to find the thread ball in the tension disk! OK. I feel better now. I just don't get it?!?!?

Jeannie


Welcome, Caz!

JeannieH
 

Welcome to this group!

My DH surprised me with my 12000 this spring; it was an upgrade from the 11000. (Could have picked me up off of the floor!) I absolutely love, love, love this machine! It is everything I had hoped and more. There is a wonderful stitch library on-board and the stitch composer makes up for what isn't there. And....best of all...the stitches are very, very beautiful!

Jim and Diane have a long, good history with Janome and their knowledge is phenomenal. Check out some of their links. Best of luck to you! I do not think you will be disappointed.

Sincerely,
Jeannie
nonnasscraps.blogspot.com


Re: Group Newbie - hello and basic questions

Jim_Stutsman <jim@...>
 

Welcome Caz! We're so glad you found us, although I'm a bit disappointed that you had to follow a chain of links to get here. We spent the whole of last weekend tucking flyers under the windshield wipers of cars at the mall in the hope of getting some new members, but so far the only result has been a fine for littering and a large, very irritated truck driver.

To answer your questions:
1. Yes, you can change the length and width (needle position) of the built-in quilting stitches.

2. When you get your 12000 also get the AcuFil quilting package. It will give you perfect free motion stitching without you having to do the free motion. If you are a DIY person, you can also achieve excellent results with the included free motion feet on the machine.

3. I have uploaded the entire 12000 instruction book for you to peruse:
http://www.onlinesewing.net/downloads/MC12000IB.pdf

4. Most of the decorative patterns can be mirrored horizontally and vertically.

--- In janome12000@yahoogroups.com, "Cazjn" <cazjn@...> wrote:

Hello to all in the Janome 12000!!! I found this group through following link after link after link until I got lost where I came from!!!
Anyways, I hope by joining I will get help making the huge decision whether or not to upgrade to a 12000!!
I am hopefully going to be allowed to take early retirement soon so I thought this would be my last chance to upgrade if I'm going to!!!
I have a relatively new (6 month old) MC5900 which I'm very pleased with being as I'm a recent returner to sewing (used to sew soft furnishings for a living) and a new patchwork/quilter. I now seem to spend most of my spare time at the machine!!
I have been "encouraged" by a friend at my Project Linus volunteer days to upgrade to a machine like the 12000 - she has a Brother Innov V7 and loves it but I'm a Janome girl - my other machine (for classes) is a 15yr old MC3500 so obviously, I'm looking at the 12000.
Questions:
1. basic one - I am disappointed that I can't change the width/length of the group of quilting stitches on the 5900 - can I do this on 12000?
2. I'm not very good at free motion quilting so if I wanted to do an all over leaf design for instance, would this be achievable/difficult on the 12000?
3. Is there anywhere other than going in a sewing machine shop, that I could see a list of the built in stitches/designs that the machine does?
4. Is it easy to do "simple" things like mirror imaging? so, for instance, if a had a stitch of a row of ducks, could I programme it so it sewed pairs of ducks facing each other??
There's probably loads more important ones but as I made a mistake with the 5900 by not checking out the ability to change the quilting stitches (which wasn't obvious from all the write ups about it) I didn't want to make mistakes again!!
Thanks very much for any help you can give!! I'm just off to check out more of the group!
Happy Stitching
Caz


Re: Group Newbie - hello and basic questions

Kathy <beadqueen@...>
 

Welcome to the group. I have had my 12000 since about last October and that's one purchase I've never regretted. I upgraded from a husqvarna D2 and the difference is like to night to day. Lots of people on this site have had their 12000 longer than I have and continue to rave about it.

Also Jim and Diane are the best. They have a wealth of knowledge to share. They have written 2 DVDs on how to use the 12000 which is so much better than the site or book. Also, check out FootBook, written by Jim, very helpful.

Kathy in TX

--- In janome12000@yahoogroups.com, "Cazjn" <cazjn@...> wrote:

Hello to all in the Janome 12000!!! I found this group through following link after link after link until I got lost where I came from!!!
Anyways, I hope by joining I will get help making the huge decision whether or not to upgrade to a 12000!!
I am hopefully going to be allowed to take early retirement soon so I thought this would be my last chance to upgrade if I'm going to!!!
I have a relatively new (6 month old) MC5900 which I'm very pleased with being as I'm a recent returner to sewing (used to sew soft furnishings for a living) and a new patchwork/quilter. I now seem to spend most of my spare time at the machine!!
I have been "encouraged" by a friend at my Project Linus volunteer days to upgrade to a machine like the 12000 - she has a Brother Innov V7 and loves it but I'm a Janome girl - my other machine (for classes) is a 15yr old MC3500 so obviously, I'm looking at the 12000.
Questions:
1. basic one - I am disappointed that I can't change the width/length of the group of quilting stitches on the 5900 - can I do this on 12000?
2. I'm not very good at free motion quilting so if I wanted to do an all over leaf design for instance, would this be achievable/difficult on the 12000?
3. Is there anywhere other than going in a sewing machine shop, that I could see a list of the built in stitches/designs that the machine does?
4. Is it easy to do "simple" things like mirror imaging? so, for instance, if a had a stitch of a row of ducks, could I programme it so it sewed pairs of ducks facing each other??
There's probably loads more important ones but as I made a mistake with the 5900 by not checking out the ability to change the quilting stitches (which wasn't obvious from all the write ups about it) I didn't want to make mistakes again!!
Thanks very much for any help you can give!! I'm just off to check out more of the group!
Happy Stitching
Caz


Problem solved

lmilmh <itsastitchup@...>
 

I just want to send a big thankyou to Diane for solving a problem I had with stitch composer.

I contacted her direct (well Jim actually and he passed it on to Diane), as it was a bit complicated and not that easy to explain but basically I had composed a stitch consisting of several moves, and when I wanted to stop the stitch half way through and repeat the first half by pressing the B button, it did not react as it should.

Diane would not be beaten and worked around it and found an acceptable compromise and composed the stitch for me.

I am not technically adept to be more specific - just eternally grateful to Diane for her interest and brilliance for sorting it out.

Linda (UK)


Group Newbie - hello and basic questions

Cazjn <cazjn@...>
 

Hello to all in the Janome 12000!!! I found this group through following link after link after link until I got lost where I came from!!!
Anyways, I hope by joining I will get help making the huge decision whether or not to upgrade to a 12000!!
I am hopefully going to be allowed to take early retirement soon so I thought this would be my last chance to upgrade if I'm going to!!!
I have a relatively new (6 month old) MC5900 which I'm very pleased with being as I'm a recent returner to sewing (used to sew soft furnishings for a living) and a new patchwork/quilter. I now seem to spend most of my spare time at the machine!!
I have been "encouraged" by a friend at my Project Linus volunteer days to upgrade to a machine like the 12000 - she has a Brother Innov V7 and loves it but I'm a Janome girl - my other machine (for classes) is a 15yr old MC3500 so obviously, I'm looking at the 12000.
Questions:
1. basic one - I am disappointed that I can't change the width/length of the group of quilting stitches on the 5900 - can I do this on 12000?
2. I'm not very good at free motion quilting so if I wanted to do an all over leaf design for instance, would this be achievable/difficult on the 12000?
3. Is there anywhere other than going in a sewing machine shop, that I could see a list of the built in stitches/designs that the machine does?
4. Is it easy to do "simple" things like mirror imaging? so, for instance, if a had a stitch of a row of ducks, could I programme it so it sewed pairs of ducks facing each other??
There's probably loads more important ones but as I made a mistake with the 5900 by not checking out the ability to change the quilting stitches (which wasn't obvious from all the write ups about it) I didn't want to make mistakes again!!
Thanks very much for any help you can give!! I'm just off to check out more of the group!
Happy Stitching
Caz


Re: stitching problem

Jim_Stutsman <jim@...>
 

Although the problem may appear to be tension-related, that's not likely the cause. You are using a fairly lightweight knit, hopefully with a universal or ball point needle. These needles push the fibers apart rather than pierce them. If you have an area of very dense stitching, the stitches are pulling the fibers so much that they are no longer able to support the stitches and eventually you get stitches that have both ends in the same hole. That makes a loop. If the dense area is all one color, try using a finer thread, such as 60wt or 80wt. Likewise use a smaller needle. If you are using an 11, try a 10 or even an 8. Finer threads and thinner thread are not always available in stores so you may have to order it online.

We went through this with a new MB-4 customer several years ago. She bought a bunch of designs that were really dense and stitched them with the size 11 needles that came with her machine using 40wt thread. Every one had loops on the bottom in the dense areas. We switched her to 80wt thread and size 8 needles and they came out beautifully.

--- In janome12000@yahoogroups.com, "Fyfee" <fyfeesewingdemon@...> wrote:

I have a 11000 updated. I am trying to stitch a tee shirt design to take as a gift. I've stitched out 4 samples to be sure I get it right.

The design stitches out well until it shifts across the design to a particularly dense area. Each time the stitching starts looping underneath. It makes a real mess. I have checked, and the thread is still in the upper tension disks. I've spent more time taking out stitches than actually stitching.

The tee shirt is 5oz weight. I have a fusible tricot in the stitching area, 2 layers of medium weight cutaway stabilizer and dry cover up on top.

What is the problem and how can I fix it for this project? I haven't really used the machine since I got it back from servicing.

Fyfee


stitching problem

Frecia Kelly
 

I have a 11000 updated. I am trying to stitch a tee shirt design to take as a gift. I've stitched out 4 samples to be sure I get it right.

The design stitches out well until it shifts across the design to a particularly dense area. Each time the stitching starts looping underneath. It makes a real mess. I have checked, and the thread is still in the upper tension disks. I've spent more time taking out stitches than actually stitching.

The tee shirt is 5oz weight. I have a fusible tricot in the stitching area, 2 layers of medium weight cutaway stabilizer and dry cover up on top.

What is the problem and how can I fix it for this project? I haven't really used the machine since I got it back from servicing.

Fyfee


Re: Tension changes with different stitch lenght

Jim_Stutsman <jim@...>
 

Yes, some stitches do change the tension when you change the length. That's a design feature of the machine, so that each stitch is optimized.

--- In janome12000@yahoogroups.com, "pinguin60@..." <pinguin60@...> wrote:

Hi,
today I noticed that the tension changes when I alter the stitch length.
I never noticed this before, so I wonder if this is supposed to happen.

Gerda


Re: Pictures of stitches and built in designs

Pixey
 

Thanks.  Definitely simpler than what I had figured out.  Because of the tight space around my machine I don't hook my laptop directly to the machine very often and I know I'm missing out on functionality.  I think another sewing room rearrangement may be in my future.
 
Pixey

From: Jim_Stutsman
To: janome12000@...
Sent: Monday, July 22, 2013 3:45 PM
Subject: [janome12000] Re: Pictures of stitches and built in designs
 
Yes you can use HorizonLink to work with those designs. Here's how:

1. Open HorizonLink and choose "Edit Embroidery Designs".
2. On the toolbar at the top of the window click "Design" in the "Place" section.
3. Pick your design using the folder list on the left.
4. Click the 12000 in the circle in the top left corner and choose "Print" to print a template.

--- In mailto:janome12000%40yahoogroups.com, Pixey Mosley wrote:
>
> Hi,
> When I bought my 350E several years back the built in designs came with a set of full size templates and a card showing a smaller image of the built-in design stitch outs.  I found the stitch charts and design charts in the back of the book that has the pictures of the built in designs but no details on size or colors. Is there a way to see these designs in HorizonLink and print templates of them?
>  
> I also have MBX on my desktop in a different room...but opening each individual embroidery design in edit mode and resaving it back on a USB device and then taking that to my desktop computer to find out the size, etc., seems a bit tedious.
>  
> Am I missing something obvious?
>  
> Thanks,
> Pixey
>


Neat Ideas on Jeannie's blog

sew3emb
 

Jeannie, congratulation of your machine..I checked out your blog and enjoyed you tips on using your phone to record setting and a machine foot to use in place of your missing 'Curve Master Foot'
Good tips.. Will keep checking your site to see what you are up to. Thanks again, Zoe

--- In janome12000@yahoogroups.com, "JeannieH" <jhortonnc@...> wrote:

Hi all! I am new to this forum, but am a loooong time Janome lover. DH surprised me with my 12000 as a gift in celebration of life! After a 2 year hiatus (health reasons) I am returning to my beloved quilting. My blog is in the conversion process, but I have started posting about my sewing efforts. I love my Apple products and use my Mac with my 12000. Jim is part of the reason I converted (;-)) I am excited about finding this forum! Thanks for being here.

Jeannie
http://nonnasscraps.blogspot.com/2013/07/keep-record-using-iphonography-with.html


Tension changes with different stitch lenght

Pinguin
 

Hi,
today I noticed that the tension changes when I alter the stitch length. I never noticed this before, so I wonder if this is supposed to happen.

Gerda


Re: Oiling???

carole phillips <carolephillips1943@...>
 

So very glad this question was asked--my dealer did not say any thing about the wick
in bobbin area--now know where and when to oil it.  This group is awesome!!
~Carole in se Ohio

--
With God, all things are possible; Carole


Re: Needle off center

Virginia
 

It may appear to be off but if your stitching is good it probably is just the position of it.  Remember you have 2 holes in your embroidery plate one to the left and one to the right.  When you close embroidery mode your needle moves.
 
Also your needle needs to be in the utmost position to be threaded.
 
Virginia
 

In a message dated 7/23/2013 8:42:26 A.M. Eastern Daylight Time, jhortonnc@... writes:
 

Thanks for the kind welcome! I love cookies! I have a new kitty and the puppies....hard to resist!

But I also have a question. My 12000's needle seems to be slightly off center. It is slightly to the left of the center of the clear foot (with red arrow) and the same amount to the left when trying to use the needle threader. Is this normal? The stitch is perfect and I do not want to mess with that, but my 1/4" seams are off.

Thanks in advance.

Jeannie
jhortonnc@...


Re: Needle off center

Pinguin
 

Hi,
I noticed the same and it became a bit problematic when I was doing rows of quilting, alternating the direction. I then noticed that the space between the lines of stitches were not equal, so I had to adjust the needle all the time and could not use the single needle hole plate.
So I have to ask my dealer to adjust this, next time I bring my machine in.

Gerda


Op 23-07-13 12:46, jeannieh schreef:

 

Thanks for the kind welcome! I love cookies! I have a new kitty and the puppies....hard to resist!

But I also have a question. My 12000's needle seems to be slightly off center. It is slightly to the left of the center of the clear foot (with red arrow) and the same amount to the left when trying to use the needle threader. Is this normal? The stitch is perfect and I do not want to mess with that, but my 1/4" seams are off.

Thanks in advance.

Jeannie
jhortonnc@...