Date   

500e Broken thread massage

Kathy Strabel
 

Good day to my fellow sewers/embroiderers-- Some time ago, I submitted a question about my 500e not stopping nor giving me a warning that a thread had broken, or just come out of the needle. I was even wondering if I was mixing up this function on my older embroidery machine of a different brand than Janome.  I recently had my 500e back in the shop and I mentioned this to the person at the desk doing the intake on my machine. She said she was not sure that the 500e even had such a feature. But I insisted that it did. Sure enough, after having to ask the desk person several times to add that to the list of work to be checked/done on my machine, we did discover that I had not actually lost my mind. The 500e DOES have a warning function associated with the upper thread sensor, and if you break a thread or it comes out of the needle, say when you are doing the first few stitches of a color block, the machine does, indeed stop and tell me that there is a thread error and I need to re-thread. There is even an illustration on the screen showing a broken thread. So, if you should happen to walk to the other side of the room, or to another room, and something happens to your thread, you should hear the machine stop and warn you. For some time, I was getting a random thread break, but the needle would still go up and down, and the hoop would move as if it was stitching, but without stitching anything.  This would usually happen when I left the machine for a short break to refill my coffee cup, etc. Very frustrating. I will also mention that there is no reference to  this warning and stopping of the needle in my Instruction Booklet.    So, if you experience a thread break and then no stitching but the needle and hoop still moving, there IS a fix. I am not sure how the tech actually fixed that, but they DID fix it.
Stay cool and safe!!   Kathy Strabel   Camas WA


Re: ThreadBook

Irene Holland
 

I'm looking forward to it!


Re: ThreadBook

Bernice Ramsey
 

You are covering my bases.  Thanks for all your hard work.

On Fri, Jul 2, 2021 at 9:40 AM Jim Stutsman via groups.io <onlinesewing=icloud.com@groups.io> wrote:
I have started a major overhaul of our ThreadBook App for iPhone/iPad. This is a ground-up rewrite to add a few features and make it look less like a junior high science fair project. I'm posting this as a request for things you don't like about the current version, and features you would like to see added. There are a few things already decided:

  • Quantities - This will be added, so you can easily track how much you have of a given color.
  • Android - I will NOT be making this, or any other app, for Android. I won't bore you with the reasons, though there are many.
  • Have the option to match only colors you already have.
  • Be able to match a specific RGB color using the Red, Green, and Blue numbers.
Thanks for your input!

--
Bernice and the Poodle Herd


ThreadBook

Jim Stutsman
 

I have started a major overhaul of our ThreadBook App for iPhone/iPad. This is a ground-up rewrite to add a few features and make it look less like a junior high science fair project. I'm posting this as a request for things you don't like about the current version, and features you would like to see added. There are a few things already decided:

  • Quantities - This will be added, so you can easily track how much you have of a given color.
  • Android - I will NOT be making this, or any other app, for Android. I won't bore you with the reasons, though there are many.
  • Have the option to match only colors you already have.
  • Be able to match a specific RGB color using the Red, Green, and Blue numbers.
Thanks for your input!


Re: 550e & 10000 issues

Helene B
 

Makes one wonder how much training these really get to fix these machines. If you happen to get a knowledgeable repair tech they are worth their in gold.


On Jun 26, 2021, at 12:33 PM, Cat - N via groups.io <navillusc@...> wrote:


I had some stitching issues with my 11000 back in 2015, and the dealer I took it to first said to only use Janome ‘painted tip’ needles, too. Trouble with that was I had/have only purchased ‘painted tip’ needles since 1978-1979 when I got my first ‘made by Janome’ sewing machine and I took my 11000 into the dealer’s shop with the “blue tip” needle in it that I was using for my embroidery project!!!  They removed my blue tip needle and sent my 11000 home with the first Organ needle I had ever owned in it…their trade/gift…?…telling me not to use the needle they put in my machine. Lol

My 11000’s issues were damage to the plastic embroidery foot, and the tiniest occasional thread kinking on top of the machine as it entered the uppermost part of the thread path…nothing to do with the needle, bobbin, embroidery design, digitizer, me/my embroidery skill, or any of the other reasons given me to explain it. 

So I am at a complete loss over your dealer’s comment…same as the first dealer’s comment having looked at my 11000, especially since Organ makes the painted tip Janome needles.  Gosh do I wish I could find a clarification/reason for those recommendations…I’d just really like to understand…in case there is a genuine and/or dangerous reason…so I can do what’s right for my machines. 😁

If you get clarification, I hope you’ll let us know!!!  I hope, too, that all is resolved for your machines. It’s terrible when things go wonky. 

- Cat

Typos courtesy of autocorrect. 



On Jun 26, 2021 at 8:57 AM, <mah_jongg via groups.io> wrote:

Took 550e in to my dealer. Gave her a copy of your notes/suggestions. She took machine apart and everything you mentioned checked out clean. As to why the machine randomly loops when doing satin stitching and skips stitches randomly with basic embroidery stitches didn't have an answer. Her suggestion was to try using Janome needles.  She also compared how my 550e bobbin winds with her floor model. Very minimal difference. I'll try the Janome needles (a lot more expensive compared to Organ needles by the bulk). My 10000 I will not get back for at least 2 weeks. Gave her your notes/suggestions for the 10000 also. She is the one who directed me to your former website when I bought the 80000 many moons ago.

Have a Happy 4th!
Thanks,
Mahjongg


Re: 550e & 10000 issues

Cheryl Alm
 

I too have also heard that Organ makes the Janome needles, but you still need it to be a needle made for embroidery not a universal needle.

Sent from my Verizon, Samsung Galaxy smartphone


From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> on behalf of mah_jongg via groups.io <mah_jongg@...>
Sent: Saturday, June 26, 2021 4:09:58 PM
To: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io>
Subject: Re: [onlinesewing-janome] 550e & 10000 issues
 
 Yes, I do use the Janome 5 spool thread stand for both the 10000 & 550e. I will try the Janome needles on my next project.  I'll keep you posted if the Janome needles make a difference. Wish me luck.

Thanks,
Mahjongg


Re: 550e & 10000 issues

mah_jongg
 

 Yes, I do use the Janome 5 spool thread stand for both the 10000 & 550e. I will try the Janome needles on my next project.  I'll keep you posted if the Janome needles make a difference. Wish me luck.

Thanks,
Mahjongg


Re: 550e & 10000 issues

Cat - N
 

That helped with the bit of kinking I saw with my 11000, too. The dealer (who actually helped me resolve the issues) and I found that placing an independent thread stand a little distance away from the machine worked better than when placed closer as well. I guess some threads have a bit of memory (I was using polyester embroidery thread) and the kinking was happening when it was colder in the room…winter in my ‘then drafty’ 1954-built house, or A/C in his shop, so I am guessing the thread responded to ambient temperature as well.  I have not had kinking issues with my 15000 but I have a 5-spool Janome thread stand attached to my 15000 and that gives some distance for the thread to travel to the machine, too. 

- Cat

Typos courtesy of autocorrect. 



On Jun 26, 2021 at 10:37 AM, <Cheryl Alm> wrote:

Was wondering if you use a thread stand, that solved looping problem me.  It allows the thread to relax and straighten before getting to the tension and needle.

Sent from my Verizon, Samsung Galaxy smartphone


From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> on behalf of mah_jongg via groups.io <mah_jongg@...>
Sent: Friday, June 25, 2021 11:41:31 PM
To: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io>
Subject: Re: [onlinesewing-janome] 550e & 10000 issues
 
Took 550e in to my dealer. Gave her a copy of your notes/suggestions. She took machine apart and everything you mentioned checked out clean. As to why the machine randomly loops when doing satin stitching and skips stitches randomly with basic embroidery stitches didn't have an answer. Her suggestion was to try using Janome needles.  She also compared how my 550e bobbin winds with her floor model. Very minimal difference. I'll try the Janome needles (a lot more expensive compared to Organ needles by the bulk). My 10000 I will not get back for at least 2 weeks. Gave her your notes/suggestions for the 10000 also. She is the one who directed me to your former website when I bought the 80000 many moons ago.

Have a Happy 4th!
Thanks,
Mahjongg


Re: 550e & 10000 issues

Cat - N
 

I had some stitching issues with my 11000 back in 2015, and the dealer I took it to first said to only use Janome ‘painted tip’ needles, too. Trouble with that was I had/have only purchased ‘painted tip’ needles since 1978-1979 when I got my first ‘made by Janome’ sewing machine and I took my 11000 into the dealer’s shop with the “blue tip” needle in it that I was using for my embroidery project!!!  They removed my blue tip needle and sent my 11000 home with the first Organ needle I had ever owned in it…their trade/gift…?…telling me not to use the needle they put in my machine. Lol

My 11000’s issues were damage to the plastic embroidery foot, and the tiniest occasional thread kinking on top of the machine as it entered the uppermost part of the thread path…nothing to do with the needle, bobbin, embroidery design, digitizer, me/my embroidery skill, or any of the other reasons given me to explain it. 

So I am at a complete loss over your dealer’s comment…same as the first dealer’s comment having looked at my 11000, especially since Organ makes the painted tip Janome needles.  Gosh do I wish I could find a clarification/reason for those recommendations…I’d just really like to understand…in case there is a genuine and/or dangerous reason…so I can do what’s right for my machines. 😁

If you get clarification, I hope you’ll let us know!!!  I hope, too, that all is resolved for your machines. It’s terrible when things go wonky. 

- Cat

Typos courtesy of autocorrect. 



On Jun 26, 2021 at 8:57 AM, <mah_jongg via groups.io> wrote:

Took 550e in to my dealer. Gave her a copy of your notes/suggestions. She took machine apart and everything you mentioned checked out clean. As to why the machine randomly loops when doing satin stitching and skips stitches randomly with basic embroidery stitches didn't have an answer. Her suggestion was to try using Janome needles.  She also compared how my 550e bobbin winds with her floor model. Very minimal difference. I'll try the Janome needles (a lot more expensive compared to Organ needles by the bulk). My 10000 I will not get back for at least 2 weeks. Gave her your notes/suggestions for the 10000 also. She is the one who directed me to your former website when I bought the 80000 many moons ago.

Have a Happy 4th!
Thanks,
Mahjongg


Re: 550e & 10000 issues

Cheryl Alm
 

Was wondering if you use a thread stand, that solved looping problem me.  It allows the thread to relax and straighten before getting to the tension and needle.

Sent from my Verizon, Samsung Galaxy smartphone


From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> on behalf of mah_jongg via groups.io <mah_jongg@...>
Sent: Friday, June 25, 2021 11:41:31 PM
To: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io>
Subject: Re: [onlinesewing-janome] 550e & 10000 issues
 
Took 550e in to my dealer. Gave her a copy of your notes/suggestions. She took machine apart and everything you mentioned checked out clean. As to why the machine randomly loops when doing satin stitching and skips stitches randomly with basic embroidery stitches didn't have an answer. Her suggestion was to try using Janome needles.  She also compared how my 550e bobbin winds with her floor model. Very minimal difference. I'll try the Janome needles (a lot more expensive compared to Organ needles by the bulk). My 10000 I will not get back for at least 2 weeks. Gave her your notes/suggestions for the 10000 also. She is the one who directed me to your former website when I bought the 80000 many moons ago.

Have a Happy 4th!
Thanks,
Mahjongg


Re: Updating to Windows 10

Shirley Taylor
 

Too bad for me,  I  may try to complete the quilt or just leave it as is.  I  never really understood the programs with the machine and 
was not so interested in doing a lot of embroidery.  Much rather use the 6600 that cuts the thread.  I also have a 7500 that I use a lot.  It is easier to use and works well for me.  It is more difficult for me to manipulate fabric with the electronic machines than the Singer 301 that I use sometimes.  Thanks for the information.
Granny


Re: 550e & 10000 issues

mah_jongg
 

Took 550e in to my dealer. Gave her a copy of your notes/suggestions. She took machine apart and everything you mentioned checked out clean. As to why the machine randomly loops when doing satin stitching and skips stitches randomly with basic embroidery stitches didn't have an answer. Her suggestion was to try using Janome needles.  She also compared how my 550e bobbin winds with her floor model. Very minimal difference. I'll try the Janome needles (a lot more expensive compared to Organ needles by the bulk). My 10000 I will not get back for at least 2 weeks. Gave her your notes/suggestions for the 10000 also. She is the one who directed me to your former website when I bought the 80000 many moons ago.

Have a Happy 4th!
Thanks,
Mahjongg


Re: Updating to Windows 10

Jim Stutsman
 

Horizon Link is not required. As long as the design gets put on the USB drive you can use it in the 12000. However when the stick is first put in the machine it opens the folder EmbF, which is inside folder EMB. If your design is inside a different folder you won’t see it. You can use the arrows on the screen to look at different folders on the USB drive. Janome wants designs to be in folders, and this folders should be inside EMB. Designs should be no more than one folder deep. For example EMB -> EmbF is fine, but EMB -> EmbF -> MyFolder is not.


Re: Updating to Windows 10

Marlyn
 

Hello Jim:
I was wondering if the USB stick will work on the 12000 if the Horizon Link disk has NOT been loaded on my new Windows 10 computer. (64 bit).  Does the Horizon Link software  have to be loaded in order for the USB Cable  or a USB Stick to work?
I have been working on a design in MBX but the design does not appear when I bring up the Embf file on the USB stick.  I spoke to my dealer but he thought the stick could be bad.  Now, I am using a new USB stick and I can see the file and the design on my computer but the design does not come up when put in the 12000 USB port.

Thank you, 
Marlyn


Re: 550e & 10000 issues

linniemack
 

ok, Thank you for the info.
I do clip my thread at the spool so I'm good there.
Linda M


Re: Updating to Windows 10

Cheryl Paul
 

Shirley,

I had a 10000 Sewing machine, when it was about half way through it’s cycle before the 11000. I never, ever plugged the cord into the machine and to the computer via the USB cord and my computer and sewing machine occupied the same corner of my sewing room. I didn’t find that I needed/wanted another cord hanging about my legs. However, it was very easy back in those days to obtain the PCMCIA cards and adapters then as well. IF you have some of these treasure them and guard them with your life, as they aren’t easy to find these days. I always used them with both my 10000 and my 11000 as they loaded up quickly and saved enough designs to stitch out any embroidery that I needed. You could try that with your 10000 and you might find that it is a nice way to get what you need. It does require an extra step or two but it is worth the effort.

You will also find that your software - Customizer might not work on your new computer either, so if your old computer is still useable, it might be the option you need to sew and embroidery to your hearts content. You might want to dedicate the computer to use “just for sewing” to preserve its lifetime.

Cheryl - Saskatoon


Re: Updating to Windows 10

Jim Stutsman
 

The reason you cannot connect your 10001 to Windows 10 is because there is no Janome driver for Windows 10. About the time that the 11000 was coming out I specifically asked one of their engineers if there would be a USB driver for the then-current Windows Vista (shudder!). He said no, not going to happen. You can still use the USB flash drives because the driver for that comes with Windows, but the machine USB driver is unique and must come from Janome. Except it won't.


Re: Updating to Windows 10

Shirley Taylor
 

I have new computer with windows 10 when my XP one died.\, and I can not connect my Janome 10001 machine to it.  Tried to get help earlier and no success.  Had no intentions of purchasing a new machine , so it sits here unused.  I used it at first. Would   download designs and transfer them to the older computer that a high schooler fixed and reinstalled the programs,  But Microsoft said was obsolete and did not support anymore, so I could not get virus protection to go on the internet.  I used a card reader to put the designs onto the card that had to go in the machine .  Too much to mess with and I loss interest.  It was interesting that two repair shops could not fix the computer and this kid  did it one afternoon using a part he had.    Too sad for me he lives in southern California and I northern.

I really do not have room for two computers in my sewing room but I thought about bring the old one that still works great to see if I can connect to the sewing machine once I save the designs to the computer.  I had started a quilt and have it about two thirds finished and would like to complete it.

Life goes on, way faster than I would like.  And as much as I use the internet, still do not understand how it works so it is not easy for me to understand what solutions I get for problems is telling me to do.

Thanks for letting me ventilate.


Re: 550e & 10000 issues

Jim Stutsman
 

This seems to fall under the "If it's not broken..." category. If your bobbins are winding OK, do nothing! One thing that you can do to keep things working well is manage how you deal with embroidery thread changes. Many (most?) people clip the thread at the hoop, if it's not cut automatically, and then pull it back through to wind back on the spool. There is nothing in the book to discourage this. However there is a small tension spring that the thread passes under when you thread the machine. When the thread is pulled backward, the reverse tension from pulling causes the edge of the spring to shave off little bits of thread. When enough has piled up, it starts to drag on the thread, making it seem like the tension has increased. Eventually you will have problems. A safer method is to cut the thread at the spool and pull the remaining thread piece in the same direction that it would be pulled while sewing. Yes, you will waste a bit of thread. Some folks save those bits to use in craft projects. I've also heard of putting it out for birds to weave into their nests. Without regard to what you do with it, pulling it out this way can save headaches later.


Re: Updating to Windows 10

Marlyn
 

Thank you…
Marlyn

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