Date   

Re: Upper thread tension very loose on mc15000 and not sewing

Melanie Dumas
 

Thank you for the information. I knew that there was something with the tension but I just couldn’t think of how to fix it. I’ll give it a try.

On Mon, Sep 28, 2020 at 8:24 PM Jim Stutsman via groups.io <onlinesewing=icloud.com@groups.io> wrote:
This type of problem is sometimes caused by thread debris getting caught between the tension discs. That holds them open, so you can’t get proper tension. You can probably fix it by following these steps:
1. Lock the machine. That opens the tension discs.
2. Take a narrow strip of fabric and fold it in half. Put the folded edge in the tension slot at the top of the machine and work it back and forth like dental floss.
3. Thread the machine all the way, but stop before threading the needle.
4. Unlock and sew a couple of stitches, then stop, leaving the presser foot DOWN.
5. Pull on the free end of the thread. You should feel resistance. If you do, thread the needle and go. Otherwise repeat from step 1.

If that doesn’t solve the problem you’ll need dealer assistance, but it should not require going back to Janome.










Re: Upper thread tension very loose on mc15000 and not sewing

Melanie Dumas
 

Thank you, I’ll try it.

On Mon, Sep 28, 2020 at 9:21 PM Virginia via groups.io <Fmjfrazier=aol.com@groups.io> wrote:
When you thread be sure that once you pass the thread through the top (before you bring it down)pull it towards you so it will get under the tension. In fact you will feel a little tug or snap and then you can continue to thread.  That way you know it is under the lite metal piece that it goes under. Hopefully zi am explaining this clearly.  Virginia


Re: Upper thread tension very loose on mc15000 and not sewing

Lyn Quine
 

It could be the sensor, there’s one near the tension discs, but if the top thread is loose perhaps there’s fluff in the tension discs, give it a brush through or run a bit of lint free cloth throu the tension discs, slowly and carefully


Re: Upper thread tension very loose on mc15000 and not sewing

Virginia
 

When you thread be sure that once you pass the thread through the top (before you bring it down)pull it towards you so it will get under the tension. In fact you will feel a little tug or snap and then you can continue to thread.  That way you know it is under the lite metal piece that it goes under. Hopefully zi am explaining this clearly.  Virginia
 
 
 
Sent from my Sprint Samsung Galaxy S10.
 
 

-------- Original message --------
From: ursuladumas@...
Date: 9/28/20 8:17 PM (GMT-05:00)
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] Upper thread tension very loose on mc15000 and not sewing
 
My machine was serviced at Janome headquarters this year and was working ok for awhile, but now I'm experiencing a lot of loose upper thread. After threading and rethreading the machine and sewing for about an inch I keep getting an error message telling me to rethread the machine. I am at a loss and I don't want to keep bringing my machine in for a simple fix if there is one. Can anyone please explain what I'm doing wrong?


Re: Upper thread tension very loose on mc15000 and not sewing

Jim Stutsman
 

This type of problem is sometimes caused by thread debris getting caught between the tension discs. That holds them open, so you can’t get proper tension. You can probably fix it by following these steps:
1. Lock the machine. That opens the tension discs.
2. Take a narrow strip of fabric and fold it in half. Put the folded edge in the tension slot at the top of the machine and work it back and forth like dental floss.
3. Thread the machine all the way, but stop before threading the needle.
4. Unlock and sew a couple of stitches, then stop, leaving the presser foot DOWN.
5. Pull on the free end of the thread. You should feel resistance. If you do, thread the needle and go. Otherwise repeat from step 1.

If that doesn’t solve the problem you’ll need dealer assistance, but it should not require going back to Janome.


Upper thread tension very loose on mc15000 and not sewing

Melanie Dumas
 

My machine was serviced at Janome headquarters this year and was working ok for awhile, but now I'm experiencing a lot of loose upper thread. After threading and rethreading the machine and sewing for about an inch I keep getting an error message telling me to rethread the machine. I am at a loss and I don't want to keep bringing my machine in for a simple fix if there is one. Can anyone please explain what I'm doing wrong?


Re: Where is the place to buy Janome feet?

Tracy
 

You could try Ken's Sewing Ctr (Muscle Shoals, AL - they ship pretty fast if it's in stock), Sew Steady (for a Westalee foot): or Kentucky Quilts (Bowling Green, KY also ships quickly) is where I got my ruler foot for my Janome and they keep them in stock most of the time.
Tracy in Nashville, TN
Martha Pullen Licensed Educator


Re: Where is the place to buy Janome feet?

Pixey
 

Vicki,
If you searched by what you capitalized, you are probably overtaxing the search engines by using too many specific terms to describe it.  Most inventory systems do not get that specific in their product metadata that gets searched.

Try going to one of the siteS already referenced and type in “Janome even feed foot“ or “Janome Walking foot” and see what comes up and if it matches what you are looking for.  I do know from my own experience that with Ken’s Sewing Center, you can ask them about Janome machine compatibility via chat or email and they are very responsive in getting back to you.

Pixey


On Sep 25, 2020, at 6:45 PM, vicki J. Wardwell <vjw_65@...> wrote:

I have looked for hours nothing  makes sense
I need a JMC6500 PRO LOW SHANK WALKING FOOT.
Mine JUST snapped in half.
--
Vicki Jane Hull- Wardwell


Re: Upper Thread Sensor on 500e

Roberta K
 

Oh Kathy, it sounds like you are going through 500E boot camp or 500e hazing. I have seen both issues happen. I have learned not to walk away from my machine while it is running. Also, If I have a thread break (either one) I look underneath the bobbin case and around the thread cutter to see if there are any threads caught in those areas. 

I hope you are able to resolve the issue quickly.

Roberta in FL


Re: Thank you for all the replies and suggestions

Roberta K
 

Kathy:

An easy way to avoid the problem of stitches outside of the hoop is to use the editing software that came with the machine. You have three choices with the software. You can either edit the size of the hoop, you can reduce the design, or you can rotate the design.

All three choices are pretty simple if you use the software.

Roberta in FL


Re: Thank you for all the replies and suggestions

blue_lak
 

I've wondered if the machine software automatically calculates/deducts space for a basting stitch even if you aren't going to use one. If your design, in theory, uses every mm of width/depth, would you still be able to baste, or is that outside those design size limits? Anyone know?
Jan


Re: Upper Thread Sensor on 500e

Lyn Quine
 

It could be your thread is getting caught up around the spindle, if you are using small cones on the horizontal spindle they can get caught behind the cop (small cone) and once caught it will get tighten until the thread breaks. With the cops it’s best put run them off a thread stand at the back of the machine rather than a horizontal spindle, you get less twist in the thread, which in itself can cause a knot and break.  Thread does shred sometimes, often because the eye of the needle has a burr possibly because of previous breakages.  Even if a needle is new out of the box it can be blunt, bent, or burred, doesn’t happen often but can happen.  


Re: Upper Thread Sensor on 500e

valora hammond
 

If there is still tension on the thread the sensors won’t detect a break.  That means if the thread has shredded, it won’t be detected. Or if the thread is caught in the take up lever it won’t be detected.  


On Sep 27, 2020, at 6:08 AM, Kathy Strabel <ksbappa@...> wrote:

Hello again,
Am I correct is thinking that if the upper thread breaks while embroidering, the machine will stop and give me a warning on screen that the thread has broken or otherwise  is not performing as it should?   I could swear that would happen when my machine was pretty new. But lately, I have had the thread shred and / actually break a couple times and the machine just keeps stitching along with no thread in the needle, and no pop-up notice on the screen. In the Settings window, the item marked "Upper Thread Sensor" is turned ON. I turned it off, waited a bit, then turned it back on. But no change.   I have attended to the obvious--new needle, holding threads out of the way when starting, etc. But occasionally I turn away from or go to another part of my studio room, and have come back with the needle running but no stitches because the thread broke 3 minutes ago!! Frustrating.   Is the upper thread sensor failure something that the dealer must fix? If so, any iea what the cost would be for the part? 
Appreciate any comments
Kathy Strabel   Camas WA


Re: Thank you for all the replies and suggestions

favymtz
 

Kathy, this is a common problem amongst all the machine brands, people are always asking this same question on the various groups I'm on.
But you're correct, it would be nice if the machine gave a message to indicate the issue.
Want to know a funny thing? If you do a combined design (JEF+) in Horizon Link that completely fills the hoop and then open that same JEF design in MBX software and try to send it to the usb, the program will insist that it's too large for the hoop! Even though MBX was made to Janome specs and the hoop reads as the same size in both programs.

--
Favymtz


Re: Upper Thread Sensor on 500e

Dottie Newkirk
 

Hi Kathy - It's possible that the thread sensor might need adjusting - your dealer would be the only one to troubleshoot that for you.

Sometimes my thread has started shredding BUT, as long as the sensor still "feels" the thread, the machine will continue stitching even when there is little to no thread in the needle. Dottie in Texas

Hello again,
Am I correct is thinking that if the upper thread breaks while embroidering, the machine will stop and give me a warning on screen that the thread has broken or otherwise  is not performing as it should?   I could swear that would happen when my machine was pretty new. But lately, I have had the thread shred and / actually break a couple times and the machine just keeps stitching along with no thread in the needle, and no pop-up notice on the screen. In the Settings window, the item marked "Upper Thread Sensor" is turned ON. I turned it off, waited a bit, then turned it back on. But no change.   I have attended to the obvious--new needle, holding threads out of the way when starting, etc. But occasionally I turn away from or go to another part of my studio room, and have come back with the needle running but no stitches because the thread broke 3 minutes ago!! Frustrating.   Is the upper thread sensor failure something that the dealer must fix? If so, any iea what the cost would be for the part?
Appreciate any comments
Kathy Strabel   Camas WA
--
This email has been checked for viruses by AVG.
https://www.avg.com


Re: Thank you for all the replies and suggestions

Lyn Quine
 

Unfortunately our machines are computerised but don’t have the computing power of our MACs and PCs. Sometimes it’s the way the designers have formatted the file.  I always take a new design into software to have a look (I use Janome V5.5) but horizon link or Embird or a free download of Trusizer from Wilcom will suffice.  If you only use a Mac then Wilcom have a freebie online version.  If you use the Janome apps on an iPad you can take it into Acudesign to check it’s centralised in the hoop or turn it in the hoop.   It’s good to look at them in software you can watch it stitch on screen and get an idea of how it will stitch on the machine, you can learn a lot from it, see how the design builds etc.  In a perfect world our machines would show us the problems but they don’t and it’s all part of the learning curve.  


Upper Thread Sensor on 500e

Kathy Strabel
 

Hello again,
Am I correct is thinking that if the upper thread breaks while embroidering, the machine will stop and give me a warning on screen that the thread has broken or otherwise  is not performing as it should?   I could swear that would happen when my machine was pretty new. But lately, I have had the thread shred and / actually break a couple times and the machine just keeps stitching along with no thread in the needle, and no pop-up notice on the screen. In the Settings window, the item marked "Upper Thread Sensor" is turned ON. I turned it off, waited a bit, then turned it back on. But no change.   I have attended to the obvious--new needle, holding threads out of the way when starting, etc. But occasionally I turn away from or go to another part of my studio room, and have come back with the needle running but no stitches because the thread broke 3 minutes ago!! Frustrating.   Is the upper thread sensor failure something that the dealer must fix? If so, any iea what the cost would be for the part? 
Appreciate any comments
Kathy Strabel   Camas WA


Thank you for all the replies and suggestions

Kathy Strabel
 

Janome users---Thank you to all the replies and suggestions regarding why I could not get a design to transfer from the thumb drive to the machine.  It turned out that the design needed to be rotated a half turn because a couple stitches were outside of the limit if the hoop, even though the stated design size was supposed to fit that hoop. Apparently Janome hoops vary slightly from other "standard" hoop sizes.    It is disconcerting when you believe you have done everything correctly and still you are in error, That is what happened.  It would save a lot of headache if the machine would give a warning like:" There is something the matter with your chosen design/hoop combination" instead of just mutely not showing the design that you KNOW is in the EMBF folder.  A pop-up message on the machine's screen would be nice in that case!!

This is a fabulous group, very helpful!
Thanks again,
Kathy Strabel


Re: Where is the place to buy Janome feet?

Sharon Moos
 

Kens Sewing Center online


Re: Where is the place to buy Janome feet?

blue_lak
 

You have a couple of choices depending on how quickly you need it, because some Janome brand parts and accessories are on backorder due to the pandemic. There are many generic versions available, but IMHO they aren't as durable as the Janome brand. Some work better than others.

Note: these links are provided solely for  part number ID purposes for web searching, not for recommending a specific vendor.
With Janome, 
You can buy a plain open toe walking foot, https://www.sewingpartsonline.com/elna-walking-even-feed-foot.aspx
Or, you can purchase their "even feed" foot set, which is a walking foot that has interchangeable feet, open toe and regular, plus 2 attachable guides. https://www.sewingpartsonline.com/low-shank-convertible-even-feed-foot-set-janome-214517004.aspx

An example of a generic foot: https://www.sewingpartsonline.com/walking-foot-elna-janome-214874013.aspx?
While it looks very much like the Janome, it doesn't hold up to long-term use for quilting and the feed dogs sometimes fail.
Hope this helps.

Jan

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