Date   

Re: Thank you for all the replies and suggestions

Roberta K
 

Kathy:

An easy way to avoid the problem of stitches outside of the hoop is to use the editing software that came with the machine. You have three choices with the software. You can either edit the size of the hoop, you can reduce the design, or you can rotate the design.

All three choices are pretty simple if you use the software.

Roberta in FL


Re: Thank you for all the replies and suggestions

blue_lak
 

I've wondered if the machine software automatically calculates/deducts space for a basting stitch even if you aren't going to use one. If your design, in theory, uses every mm of width/depth, would you still be able to baste, or is that outside those design size limits? Anyone know?
Jan


Re: Upper Thread Sensor on 500e

Lyn Quine
 

It could be your thread is getting caught up around the spindle, if you are using small cones on the horizontal spindle they can get caught behind the cop (small cone) and once caught it will get tighten until the thread breaks. With the cops it’s best put run them off a thread stand at the back of the machine rather than a horizontal spindle, you get less twist in the thread, which in itself can cause a knot and break.  Thread does shred sometimes, often because the eye of the needle has a burr possibly because of previous breakages.  Even if a needle is new out of the box it can be blunt, bent, or burred, doesn’t happen often but can happen.  


Re: Upper Thread Sensor on 500e

valora hammond
 

If there is still tension on the thread the sensors won’t detect a break.  That means if the thread has shredded, it won’t be detected. Or if the thread is caught in the take up lever it won’t be detected.  


On Sep 27, 2020, at 6:08 AM, Kathy Strabel <ksbappa@...> wrote:

Hello again,
Am I correct is thinking that if the upper thread breaks while embroidering, the machine will stop and give me a warning on screen that the thread has broken or otherwise  is not performing as it should?   I could swear that would happen when my machine was pretty new. But lately, I have had the thread shred and / actually break a couple times and the machine just keeps stitching along with no thread in the needle, and no pop-up notice on the screen. In the Settings window, the item marked "Upper Thread Sensor" is turned ON. I turned it off, waited a bit, then turned it back on. But no change.   I have attended to the obvious--new needle, holding threads out of the way when starting, etc. But occasionally I turn away from or go to another part of my studio room, and have come back with the needle running but no stitches because the thread broke 3 minutes ago!! Frustrating.   Is the upper thread sensor failure something that the dealer must fix? If so, any iea what the cost would be for the part? 
Appreciate any comments
Kathy Strabel   Camas WA


Re: Thank you for all the replies and suggestions

favymtz
 

Kathy, this is a common problem amongst all the machine brands, people are always asking this same question on the various groups I'm on.
But you're correct, it would be nice if the machine gave a message to indicate the issue.
Want to know a funny thing? If you do a combined design (JEF+) in Horizon Link that completely fills the hoop and then open that same JEF design in MBX software and try to send it to the usb, the program will insist that it's too large for the hoop! Even though MBX was made to Janome specs and the hoop reads as the same size in both programs.

--
Favymtz


Re: Upper Thread Sensor on 500e

Dottie Newkirk
 

Hi Kathy - It's possible that the thread sensor might need adjusting - your dealer would be the only one to troubleshoot that for you.

Sometimes my thread has started shredding BUT, as long as the sensor still "feels" the thread, the machine will continue stitching even when there is little to no thread in the needle. Dottie in Texas

Hello again,
Am I correct is thinking that if the upper thread breaks while embroidering, the machine will stop and give me a warning on screen that the thread has broken or otherwise  is not performing as it should?   I could swear that would happen when my machine was pretty new. But lately, I have had the thread shred and / actually break a couple times and the machine just keeps stitching along with no thread in the needle, and no pop-up notice on the screen. In the Settings window, the item marked "Upper Thread Sensor" is turned ON. I turned it off, waited a bit, then turned it back on. But no change.   I have attended to the obvious--new needle, holding threads out of the way when starting, etc. But occasionally I turn away from or go to another part of my studio room, and have come back with the needle running but no stitches because the thread broke 3 minutes ago!! Frustrating.   Is the upper thread sensor failure something that the dealer must fix? If so, any iea what the cost would be for the part?
Appreciate any comments
Kathy Strabel   Camas WA
--
This email has been checked for viruses by AVG.
https://www.avg.com


Re: Thank you for all the replies and suggestions

Lyn Quine
 

Unfortunately our machines are computerised but don’t have the computing power of our MACs and PCs. Sometimes it’s the way the designers have formatted the file.  I always take a new design into software to have a look (I use Janome V5.5) but horizon link or Embird or a free download of Trusizer from Wilcom will suffice.  If you only use a Mac then Wilcom have a freebie online version.  If you use the Janome apps on an iPad you can take it into Acudesign to check it’s centralised in the hoop or turn it in the hoop.   It’s good to look at them in software you can watch it stitch on screen and get an idea of how it will stitch on the machine, you can learn a lot from it, see how the design builds etc.  In a perfect world our machines would show us the problems but they don’t and it’s all part of the learning curve.  


Upper Thread Sensor on 500e

Kathy Strabel
 

Hello again,
Am I correct is thinking that if the upper thread breaks while embroidering, the machine will stop and give me a warning on screen that the thread has broken or otherwise  is not performing as it should?   I could swear that would happen when my machine was pretty new. But lately, I have had the thread shred and / actually break a couple times and the machine just keeps stitching along with no thread in the needle, and no pop-up notice on the screen. In the Settings window, the item marked "Upper Thread Sensor" is turned ON. I turned it off, waited a bit, then turned it back on. But no change.   I have attended to the obvious--new needle, holding threads out of the way when starting, etc. But occasionally I turn away from or go to another part of my studio room, and have come back with the needle running but no stitches because the thread broke 3 minutes ago!! Frustrating.   Is the upper thread sensor failure something that the dealer must fix? If so, any iea what the cost would be for the part? 
Appreciate any comments
Kathy Strabel   Camas WA


Thank you for all the replies and suggestions

Kathy Strabel
 

Janome users---Thank you to all the replies and suggestions regarding why I could not get a design to transfer from the thumb drive to the machine.  It turned out that the design needed to be rotated a half turn because a couple stitches were outside of the limit if the hoop, even though the stated design size was supposed to fit that hoop. Apparently Janome hoops vary slightly from other "standard" hoop sizes.    It is disconcerting when you believe you have done everything correctly and still you are in error, That is what happened.  It would save a lot of headache if the machine would give a warning like:" There is something the matter with your chosen design/hoop combination" instead of just mutely not showing the design that you KNOW is in the EMBF folder.  A pop-up message on the machine's screen would be nice in that case!!

This is a fabulous group, very helpful!
Thanks again,
Kathy Strabel


Re: Where is the place to buy Janome feet?

Sharon Moos
 

Kens Sewing Center online


Re: Where is the place to buy Janome feet?

blue_lak
 

You have a couple of choices depending on how quickly you need it, because some Janome brand parts and accessories are on backorder due to the pandemic. There are many generic versions available, but IMHO they aren't as durable as the Janome brand. Some work better than others.

Note: these links are provided solely for  part number ID purposes for web searching, not for recommending a specific vendor.
With Janome, 
You can buy a plain open toe walking foot, https://www.sewingpartsonline.com/elna-walking-even-feed-foot.aspx
Or, you can purchase their "even feed" foot set, which is a walking foot that has interchangeable feet, open toe and regular, plus 2 attachable guides. https://www.sewingpartsonline.com/low-shank-convertible-even-feed-foot-set-janome-214517004.aspx

An example of a generic foot: https://www.sewingpartsonline.com/walking-foot-elna-janome-214874013.aspx?
While it looks very much like the Janome, it doesn't hold up to long-term use for quilting and the feed dogs sometimes fail.
Hope this helps.

Jan


Re: Where is the place to buy Janome feet?

Judi Rutherford
 

I have ordered fromSew Simple in Lynchburg, VA. They are a Janome dealer. They do lots of mail order, good service and ship quickly.  https://www.sewsimpleoflynchburg.com/

Phone number is 434-239-6708


Re: Where is the place to buy Janome feet?

m.drozdis
 

Have you tried leaving the "J" out of your search term? It means Janome and isn't necessary.

MarieD

On Sep 25, 2020, at 4:45 PM, vicki J. Wardwell <vjw_65@comcast.net> wrote:

I have looked for hours nothing makes sense
I need a JMC6500 PRO LOW SHANK WALKING FOOT.
Mine JUST snapped in half.


Re: Issue ewith 500E--transferring design and also deleting them

Mary Mills
 

If the other designs are there in your thumbdrive, perhaps you need to see if there is a second page?  I always forget to look at that!  regards, Mary


Re: Where is the place to buy Janome feet?

Linda Wunder
 

How about Amazon?
Linda

On Sep 25, 2020, at 4:45 PM, vicki J. Wardwell <vjw_65@...> wrote:

I have looked for hours nothing  makes sense
I need a JMC6500 PRO LOW SHANK WALKING FOOT.
Mine JUST snapped in half.
--
Vicki Jane Hull- Wardwell


Where is the place to buy Janome feet?

vicki J. Wardwell <vjw_65@...>
 

I have looked for hours nothing  makes sense
I need a JMC6500 PRO LOW SHANK WALKING FOOT.
Mine JUST snapped in half.
--
Vicki Jane Hull- Wardwell


Re: Issue ewith 500E--transferring design and also deleting them

Roberta K
 

Hi Kathy,

Stitching a design using a USB drive does not save the design to the machine. You will not find it in your machine unless you saved it there. If you need to delete a design off your USB drive you can do that on your computer. Use the Easy Design software that came with your machine.

Roberta in FL


Re: Issue ewith 500E--transferring design and also deleting them

Pixey
 

Kathy,
In answer to your second question.  As someone else indicated, the machine doesn’t automatically save a permanent copy of the design to the local machine memory when you are doing a stitch out.  It just keeps it as a temporary file until you have exited the design.  You have to save it to the machine intentionally by using the save icon while in edit mode.  That said, if you have saved some designs (such as wording or monograms you created on the machines) and want to now delete them, the process is pretty straightforward.

Pages 55 and 56 in the manual cover this process (saving and deleting) for USB files. To look at the machine memory rather than the USB, just choose the machine icon to the left of the USB icon.
Once you select the machine icon, it will also display on the right of the USB icon how much of the available 4MB of space you have used for your saved design files.  Then you can go into the folder that has the files (either Embf or another folder name).  Touch the little trash can at the top of the screen and then select which designs you want to delete.

Actually, I appreciate your re-asking the question because I had to look at the machine to verify exactly how it worked and discovered how to change the display so I can see longer file names in entirety (by selecting the rectangular tile display rather than the default small squares display).

Pixey


On Sep 25, 2020, at 10:53 AM, Kathy Strabel <ksbappa@...> wrote:


Thank you for the quick responses to my question re: trouble loading a design from thumb drive to the machine. I will try the suggestions and see if those will fix the problem.  I did post 2 questions, and no one seemed to answer the second one, so any suggestions would be appreciated--that question was : How do I delete designs from my machine that I do not want in there anymore?  How do I check how much room is used up in the machine's memory?  The manual gives very little info on that.
Thank you--and be safe and healthy out there---and----Happy Stitching!!
Kathy Strabel

--
Have a good one!
Kathy Strabel





Re: Issue ewith 500E--transferring design and also deleting them

Kathy Strabel
 

Thank you for the quick responses to my question re: trouble loading a design from thumb drive to the machine. I will try the suggestions and see if those will fix the problem.  I did post 2 questions, and no one seemed to answer the second one, so any suggestions would be appreciated--that question was : How do I delete designs from my machine that I do not want in there anymore?  How do I check how much room is used up in the machine's memory?  The manual gives very little info on that.
Thank you--and be safe and healthy out there---and----Happy Stitching!!
Kathy Strabel

--
Have a good one!
Kathy Strabel





Re: Issue ewith 500E--transferring design and also deleting them

Pixey
 

If you are seeing the other designs in the same EMBF folder then my guess would be that there is something about this design that the machine does not like.  Usually, I have found this to be a size or layout issue.  I think this is because many of the commercial designs are initially digitized for the Brother/Babylock market and converted to JEF.  Because of how the hoops feed, this can lead to the design being off by 90 degrees (requiring it to be rotated before the machine will recognize them).  

Also, you may want to recheck the actual size of the design.  Janome (bless their heart) sets their hoop proportions different from what many companies are using as a “standard” and significantly vary the larger hoop sizes on different models of machines.  This might be due to patent restrictions, but it can be irritating when the commercial design is defined as 8”x8” and your hoop is 7.9”x7.9”.  In this case, you have to slightly resize the design in separate software and save it to a different name and put the smaller design on the USB for the machine to find it.

I have actually created myself a size conversion cheat sheet (in mm and inches) so once I have the actual design size, I can see which hoops and machines it will work on.

Pixey


On Sep 24, 2020, at 9:20 AM, Kathy Strabel <ksbappa@...> wrote:


Hello Group--I am having trouble getting a design from my thumb drive into my machine.  It is a new design to me, DL'd from a reputable design source. I have copied the design into the EMBF folder on my thumb drive--not the EMB folder. I can see that it is listed there in EMBF. However, When I place the thumb drive in the port, and scroll through the list of designs, it does not show up on the machine's screen. A bunch of other designs are already there, which I expected.  I have looked in all the different hoop size's pages on the machine's screen, and the design is simply not there.
 
I have deleted the design from my computer several times and re- DL'd it, each time verifying that it shows by file name in the EMBF folder, and deleting previous ones.   Does this mean that my machine's memory is full?  If so, how do I go about deleting some files to make room for new ones? On page 35 in the manual, it gives a few words about deleting a pattern, but when I follow that, the design remains in the machine's screen. All it says is to press on the pattern to delete,   then press the delete key to delete. But it does not delete.  Should the first instruction be "press on the pattern on the screen to SELECT, and then go on to pressing the delete key to delete the pattern (design)? In my case, nothing happens either way I try it.
 
About 99% of my thumb drive is Free Space, very little of the 4 GB of my thumb drive is used, if that has any bearing on my questions.  It is a thumb drive that I have used numerous times with great success. But today---it does not cooperate.
 
So, my questions are these:
1. Why does the DL'd and transferred copy of design not show on my machine's screen even though it is residing in the EMBF folder?
2. How do I go about deleting designs that I no longer want in my machine?  Even doing as described on page 56 --Deleting a File or Folder---nothing seems to happen
 
What am I missing????
Thanks--be safe and healthy out there!
Kathy Strabel
-- 
Have a good one!
Kathy Strabel




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