Date   
Re: Thread book app

Jim Stutsman
 

Yes, it is me and ThreadBook is our app. It includes both Janome and Isacord threads and was used to produce the conversion chart shown here.

Re: Thread book app

Suzanne Martin
 

Embroidery Library has an option to cross reference threads.  On my 15000 I changed the thread manufacturer in the settings.  Maybe the S9 also has that option.  I do use multiple thread manufacturers and it hasn't been a problem.  Some Isacord, but mostly Madeira.  I find it best to order the threads on line as stores don't have all of the colors.

Re: 15000 yellow (embroidery) bobbin holder

Jim Stutsman
 

A recurrent theme in the Janome world is machines that "eat" bobbin cases. They don't actually do this, but when a bobbin case needs to be replaced it is almost always due to it being damaged by the needle. This happened to us today, when a clamp let go and pulled a quilt sideways, causing the needle to stab the bobbin case. We were lucky, because only the case itself was damaged, and I was able to buff out the hole so it can be used again. However sometimes when the case is damaged the needle also goes into the hook race, which is the aluminum "basket" that the bobbin case rides on. Burrs, gouges, pits, and other needle-caused damage to the soft aluminum will cause the stitches to catch and not release properly. That can then pull the bobbin case up out of position so it rotates under the needle. If only the case is replaced, the underlying damage will continue to cause trouble. That's almost certainly what's happening with you. Janome makes a tool (Part #OILSTONE) that dealers can get to polish out hook race damage. If it is severe the entire hook race can/should be replaced. You can check for damage with a strong light and magnification. Remove the plate and bobbin case and slow turn the hand wheel looking for anything that is not smooth and shiny. If you find problems you should address them with your dealer. Technicians don't always check for this, and since they make profit on every bobbin case they sell you, there's not a huge motivation.

Thread book app

Helen Moslander
 

Hi, I was just made aware of the threadbook app and I see your name as the developer. If this is you, would this app allow me to take Janome thread color and find an Isacord thread color match or close to it? I just purchased a S9 a few months ago but the dealer suggests Isacord, that is what they sell, for use in my machine. It is quite a distance for me to travel there and it is the closest dealer I have so I do as they say :). If it will do that for me, I will purchase it. Thank you for your time. Helen Moslander

15000 yellow (embroidery) bobbin holder

Wendy Petit
 

Hi:

I have been having a problem with my "yellow dot" bobbin holder.  I have had to replace it 4 times already in the past 2 years.  Is this common for this model?  I have a Brother machine that I have had for over 5 years and have never had to replace the bobbin holder.  

Re: Magnets and sewing machines

Jim Stutsman
 

This question is timely, as Diane has been experimenting with magnets to quilt a project she just finished. I'll let her report in detail, once she's left the sewing room for the day.

Re: Ruler Work

Cheryl Paul
 

Thanks Jim. I’m not into these rulers at all, but just got curious when my 2 friends got all chatty about them at our little sew in yesterday. I need to just sit down one day or two and watch the My 15000 APP videos again. I tend to only go over them with a “need to know” basis as I did watch them all back when you brought the APP out and I was a tester. They are wonderful, with the best information one could ask for.

Cheryl - Saskatoon

Magnets and sewing machines

Kathy Strabel
 

I am toying with the idea of a magnetic hoop to facilitate embroidery on quilt sandwiches. Janome does not appear to make one and the others I have seen online are so expensive. I have seen an ad for a set of strong magnets that the seller claims to be as good as a magnetic hoop, and claims that since the magnets are "closed" when in place on your regular hoop (bottom portion) , that the magnets are no threat to the machine.  You affix several plain metal plates via double-stick tape to the inside rim of your lower hoop, place the fabric over the hoop, then use the strong magnets to hold the fabric (or fabric layers) in the hoop. The magnets are the neodymium type. I am not sure how these differ from everyday type of magnets, such as refrigerator magnets.  Does anyone have any experience with this type of magnet and a sewing/embroidery machine? If so, have you been satisfied with the performance?   Any comments/advice appreciated.
Thank you, this Group is so helpful!
Kathy S.   Camas WA

Re: Ruler Work

Jim Stutsman
 

No we didn't. We looked at the rulers in 2018 at the Pacific International Quilt Festival, and saw the Westalee rulers. However they were not at the Janome booth. I think it may have been Brother. We wound up buying a few rulers from a completely different vendor and one of those is featured in the Ruler Work foot video. YouTube has a ton of videos for the Westalee rulers, so we didn't see the need.

Ruler Work

Cheryl Paul
 

Jim,

Did you and Diane make a video for the Janome Rulers that have been around for a couple years?  These are the new rulers that go with the Ruler feet.  

Cheryl - Saskatoon

Re: Definition of a good dealer

Cheryl Paul
 

Deb,

First of all Congratulations on your new M7 - I have the same combo you have plus a Skyline S9. My sewing room still has room for a few more, but I think I’ll stop so that I can move and have 2 or 3 friends come to have a sew-in with me.

The update is not difficult - basically the same as all the other updates have been in the past on Janome machines - you do need a clean Usb though, that doesn’t have ANY files on it - so I formatted mine in the computer - NOT the sewing machine. Download all the directions and there are about 3 different ones to look at and read them all - boring reading, but I found that it did help. Where my difficulty came was after I’d downloaded and transferred everything that was required to the USB was HOW did I do the update on the sewing machine - I had somehow missed the page in the instructions that told us which buttons to hold down on the sewing machine as we turned it on to blank the screen so that things could happen - DUH! I called my dealer for help, to find out that the lady she assigned to update the store’s machine wasn’t there as she didn’t know “how”, “Could I wait until tomorrow, when she’d be back to work?” Of course, I said “Yes”, and then went back to all my instructions and found that the 2 buttons that needed pushing were the “Lock stitch and Up/Down”. So within minutes I had the process working - I went and had my supper and when I was done, everything was “finished” and my screen was blue as it should be.

You’ve obviously downloaded and un-zipped the files, so I suggest that you format your USB or use a different one, and do the transfer to the USB and try again. That machine is way to heavy and big to need to take in for the dealer to do what you are capable of doing yourself.

Let us know know you make out.

Cheryl - Saskatoon

Re: Sending design from PC to 15000

Carole O'Mara
 

Thank you, Jim.  In frustration I shut down everything--15K and PC connection settings, and WiFi.  When I restarted all, everything came back.  We'd had a power surge the day before and that may have been enough to change the settings and cause them to fail.  I can send wirelessly, with USB direct, and find my designs on my back up thumb drives.  I love when a plan comes together!  Thanks again for you help.  
Carole - Colorado

Re: Sending design from PC to 15000

Jim Stutsman
 

Your dealer would be able to confirm that the machine works on the store's WiFi, but not much else. If I understand correctly, you were able to send over WiFi until now. There are a lot of things that can affect a WiFi signal, including microwaves (while operating), cordless phones (but not cell phones), and neighbor WiFi. This last one could be a problem. From my office I can see 12 different WiFi networks in addition to my own. WiFi in the machine is fairly low power, and the antenna is buried inside the case, surrounded by metal and wires that reduce signal strength. If your router is further away than a neighbor's router, it might be overwhelming the machine's WiFi. Here's what I would suggest:
  1. First open Communication Settings and confirm that EmbLink Tool is still set for WiFi. If it's not, correct it. Even if it is, use the Search button to see if it can see the machine. If it does, then you can move to step 3.
  2. Confirm that the machine is on your home network. Use the Settings option on the machine to get the IP address. Then get the IP address of your computer (How to Find Your IP Address on Windows 10). The two should match in the first 3 numbers, but not the last number. If they don't, reset the machine's WiFi and reconnect. Some routers have a "guest" network and the machine could be on the wrong one. After resetting go back to step 1 and try again. If it won't reset move on to step 3.
  3. Move your machine as close to the router as you can, temporarily. Try to set the WiFi. If it connects, try sending a design. If that works, then the issue is either signal interference (80-90% probability) or the antenna in the machine is disconnected (10-20%). Failure to connect would suggest a dealer trip. The WiFi board may have failed. It will be covered by warranty, though the labor to change it out may not be. Your dealer will likely have to order the board.
  4. If you get this far the problem may be interference. There's almost nothing you can do if it's neighborhood WiFi, short of covering your outside walls with aluminum foil. (Bonus - keeps the government from reading your thoughts and protects you from deadly alien space rays!) If it's microwave, ban cooking while you're sewing. If it's a cordless phone, chuck it out - nobody needs to be calling you while you're sewing!

Sending design from PC to 15000

Carole O'Mara
 

I tried sending a design from the PC to the 15000 over WiFi.  I got a message that there is a connection error, check WiFi settings.  I did and all settings are correct and have a WiFi signal on machine. I can print from the PC to the printer to get design template.   Nothing has changed with our home WiFi.  Since I wanted to get this small embroidery design done, I direct connected the PC to the 15000.  I have my designs on a USB sticks (back ups) and tried sending the design from the USB stick.  Still, no design sent.  Recently I used an Acufil design for a quilt border and also did a small embroider project and sent it over WiFi--no problem.    Machine is just over 1 year old with less than 15 hours on it.  Any suggestions before I take this to my dealer?

Re: Definition of a good dealer

Jim Stutsman
 

A couple of things to try with your update:

Try deleting EVERYTHING from the USB flash drive before you start. I know that Janome updates always say they are deleting everything, but they don't always. Spurious files on the USB drive may cause issues like this.

Try using a different flash drive, perhaps smaller than the one you are using. The update program in these machines is very small by design, and may not be able to handle very large drives.

Definition of a good dealer

Deb K.
 

I have a good dealer they do good work and are reputable and respected BUT that's not all I mean. They are good SALESPEOPLE. I had my 15000 in for service last week. While I was there the fellow in sales insisted on giving me a full M7 demo. Admittedly the machine was very nice so sturdy and the best part WIDE OPEN SPACES and so well lit. I do make purses and sew leather so that brut force was appealing as I sometimes worry with my "dear 15000". The problem was no embroidery, although that is not my main focus, I am a quilter, piecing, applique and collage quilts but I know the minute I don't have embroidery function I'll want it. The price they were offering me was with trade-in on my "dear 15000" I just couldn't step up to price AND lose my machine at the same time. Fast forward to last Friday the dealer had a floor model sale! The fellow says he called me first; He saw me coming I guess. The offer was too good - more than $2000 less than the first offer and I KEEP MY 15000. So I am the proud owner of an M7 it was used once for a ruler work class it came perfectly nestled in the box all accessories etc and a 3 yr extra service + parts warranty thrown in. I love it. My space it a little tight but it was so fun yesterday to embroider a design on the 15000 while sewing on the M7 I felt like a queen. Now all that has to happen is Jim and Diane need to get an M7 so he becomes the same SME that he is for 15000. I can't seem to do the minor update that takes the M7 from ver 1.00 to 1.11 I have done updates to the 15k and I'm following directions but ERROR message each time I try. I can go to that great dealer sure but I probably wait. I'd like to figure this one out what do you think?

Re: Acufil Design will not load

Cynthia Dickerson
 

I found my answer, thanks anyway.

Re: New software for 15000 free motion quilting

Virginia
 

Jim if you are talking about the upgrade to the 15,000 to make it the quiltmaker, the upgrade is free in the US but the feet are extra.  The extra feet are the ruler work foot and the HP foot and plate.  That upgrade came out in 2018 and most dealers did include the additional feet with the upgrade to those of us purchasing the 15,000 at the same time the upgrade came out.  From what I understand the upgrade was given to the dealers for every 15,000 that had been sold and registered at the time of purchase it was the accessories that were at a cost and I believe that was about $200.  We did not have to purchase the accessories if we did not.  I was one of the lucky persons that my dealer included everything with the upgrade.  That is why I have been a customer of his for over 20 years.

Virginia


-----Original Message-----
From: Jim Stutsman via Groups.Io <onlinesewing@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Fri, Feb 14, 2020 2:13 pm
Subject: Re: [onlinesewing-janome] New software for 15000 free motion quilting

In the US the machine update is installed by the dealer who also does a small hardware upgrade to the machine. Once that's done the dealer is supposed to contact Janome, who in turn is to send you a link by email to download an update to Horizon Link Suite. There is also a package of new feet that take advantage of the Quilt Maker upgrade features, and it has a fee attached. In Europe, UK, and Australia the machine update and Horizon Link update are included in the package with the new feet. Dealers are not involved, except to sell the package.

Re: New software for 15000 free motion quilting

Karen Cone
 


Thanks for your message.  I had my machine in for the update a few months ago.  I think the new free motion zigzag would add a new dimension for borders.
Love all the work you do for Janome users!
Happy Valentine’s Day❤️
Karen 


On Fri, Feb 14, 2020 at 1:01 PM Jim Stutsman via Groups.Io <onlinesewing=icloud.com@groups.io> wrote:
No, the update is only for the 15000.

Re: New software for 15000 free motion quilting

Jim Stutsman
 

No, the update is only for the 15000.