Date   
Re: New software for 15000 free motion quilting

Karen Cone
 


Thanks for your message.  I had my machine in for the update a few months ago.  I think the new free motion zigzag would add a new dimension for borders.
Love all the work you do for Janome users!
Happy Valentine’s Day❤️
Karen 


On Fri, Feb 14, 2020 at 1:01 PM Jim Stutsman via Groups.Io <onlinesewing=icloud.com@groups.io> wrote:
No, the update is only for the 15000.

Re: New software for 15000 free motion quilting

Jim Stutsman
 

No, the update is only for the 15000.

Re: New software for 15000 free motion quilting

Vicky McEwen
 

Workable on the 12000?



Sent from my Sprint Samsung Galaxy Phone.


-------- Original message --------
From: Karen Cone <kcorgc@...>
Date: 2/14/20 1:06 PM (GMT-06:00)
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] New software for 15000 free motion quilting

Where is the software update for the 15000 on the variable zigzag for free motion quilting?  I just received the email, looks interesting!
Thank you,
Karen

Re: Bobbin winder not stopping

Judy Jackson
 

Thank you Jim.....I did feel he was talking a load of ****! 


On 14 Feb 2020, at 19:13, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

It sounds like you need a new technician. When the bobbin winder clicks over from the bobbin being full, it's supposed to hit a switch that stops the motor. In all likelihood the switch needs adjusting. This should be a very simple job. There's not a reservoir of oil up there, and there certainly is no place in the machine where oil can "splash"! He may be assuming that oil is getting between the switch contacts, and if it is it's almost certainly because too much oil was applied during servicing.

Re: New software for 15000 free motion quilting

Jim Stutsman
 

In the US the machine update is installed by the dealer who also does a small hardware upgrade to the machine. Once that's done the dealer is supposed to contact Janome, who in turn is to send you a link by email to download an update to Horizon Link Suite. There is also a package of new feet that take advantage of the Quilt Maker upgrade features, and it has a fee attached. In Europe, UK, and Australia the machine update and Horizon Link update are included in the package with the new feet. Dealers are not involved, except to sell the package.

Re: Bobbin winder not stopping

Jim Stutsman
 

It sounds like you need a new technician. When the bobbin winder clicks over from the bobbin being full, it's supposed to hit a switch that stops the motor. In all likelihood the switch needs adjusting. This should be a very simple job. There's not a reservoir of oil up there, and there certainly is no place in the machine where oil can "splash"! He may be assuming that oil is getting between the switch contacts, and if it is it's almost certainly because too much oil was applied during servicing.

New software for 15000 free motion quilting

Karen Cone
 

Where is the software update for the 15000 on the variable zigzag for free motion quilting?  I just received the email, looks interesting!
Thank you,
Karen

Bobbin winder not stopping

Judy Jackson
 

Has anyone else had a problem with their bobbin winder , on their 15000, not stopping when it’s full please? Mine will pop out the lever but carry on winding. I took it for its annual service, was told there was oil around the mechanism......I said I had NEVER had any oils near my machine. They cleaned it and they said it was working again. I didn’t check it when I got it home for a couple of weeks, then when I tried it the same thing happened. The engineer who worked on it said there must be oil splashing on to the mechanism. Is this a possibility Jim? If so how?? Thank you 

Judy, UK 

Re: Am I Missing Something

Jim Stutsman
 

No, just a time when nobody had any questions or comments!

Acufil Design will not load

Cynthia Dickerson
 

I am trying to load Quilting Design #36 into Acufil and it always says "Failed To Create Design Data".  All of the other designs load fine, but this one will not load.  Would anyone be willing to check and see if this design #36 loads for them?  Thank you!

Am I Missing Something

Meryl Margolies
 

I haven't had a digest in days. Is something happening that I'm not aware of?
TIA
--
Thank you,
Meryl

Re: Janome15000

Cynthia Dickerson
 

Elizabeth.  Could you explain this or let me know where to find this information? Thank you so much.

 Be extra  careful when to perform the shutting on & off the machine on this.

 

Re: extension table on 500e machine

Kathy Strabel
 

Cathy---An A-ha moment!!  That "extra base" (something brown) is a piece of dense foam that my machine sits on and that would be raising my machine upwards, making the machine bed and the extension table un-even. Duh, it is like trying to find an error in a checkbook register---when you give it to someone else to find, they spot it right away. I did not take the foam pad into account for causing this problem. Forehead slap here.  Thanks for your input. I guess I can add wood pieces to the other two legs of the extension table so it won't be tilted. The sample design stitched out fine, but probably better to have all things level and even. Just as long as the embroidery arm is not obstructed. Thanks a million!! This Group is sooooooo helpful!!!
Kathy Strabel    Camas WA  
 

--
Have a good one!
Kathy Strabel




Re: extension table on 500e machine

Cathy LeBlanc
 

Kathy
I have the same machine and my extension table fits just right. From you photo, it looks as if there may be a second base on the machine there is something brown at the bottom of the machine. This would  result in the sewing surface being higher than the extension table. The sewing surface on my machine is 3 1/4 inches above my work table.

Re: Threader Woes

Jim Stutsman
 

Three years of parts and service for $300 seems like a good price, especially in the land of million-dollar tear-downs. Keep after them with the threader - it can be made to work, but don’t use it on anything smaller than 11.

Re: extension table on 500e machine

Jim Stutsman
 

To create a photo album and submit photos log into the group website and click the Photos button on the left side of the screen.

Threader Woes

Deb Keldrauk
 

I purchased my 15000 in 2015. I have really taken great care of it, always cleaning the bobbin area etc. Today for the first time my machine failed me. I haven’t used the needle threader lately because it got out of adjustment AGAIN. This has been the only real issue with the machine over time. Today I foolishly tried it with my needle not in the center position and it jammed. “The darn Raise Presser Foot and Needle Bar. Then turn the power on again” message continued to appear after several power downs and “fiddling”. As always I searched previous posts here and attempted to locate “the screw at the end of the black bar” but everything was so tight and I wasn’t sure so off I went to my dealer machine in hand. FIRST QUESTION, Should I just give up on that threader and use a manual one? I had the Quiltmaker upgrade done. I’ve had threader adjustments, tension adjustments (at no charge) BUT in almost 5 years I haven’t ever really had it serviced so I agreed not only to service, but I purchased a 3 year 100% service and parts guaranteed plan. I felt it was a wise decision as it was the same plan, same price, that was offered to me at the 2yr mark and I declined. The price quoted for the service no parts was $299 so I can return each year for three years and end up saving money even if I don’t need parts, if I do need anything replaced it’s covered. SECOND QUESTION Jim, did you offer these types of plans when you were dealing Janome? I live in CA and you know everything is overpriced I hope I made the right decision (maybe a little buyers remorse). I like the dealer and feel they do a good job. Of course they tried to sell me an M7 but I turned my head!

extension table on 500e machine

Kathy Strabel
 

Hello Members---I have a question regarding the use of the extension table with the largest hoop that came with my 500e machine. I was stitching out a design a couple days ago, and the RE28 hoop I was using seemed to have an issue with a "bump" as it moved a few inches to and fro. Then, when I was done, I noticed that the extension table is way lower than the height of the machine's bed. Like 1-1/4" lower. I usually have the extension table attached to the machine so I don't have to store it somewhere. I had never thought about the dis-similar heights of the extension table and the bed of the machine, until I needed to use the largest hoop--the re28.  This is happening when the extension table is installed correctly, and the legs are fully extended. The table that my machine is on is level and sturdy.  I ran a test run after completing my design and placed small wood pieces under the two left-most legs of the extension table, so that the extension table is actually tilted upwards by about an additional 5/8"--the thickness of the wood piece. The test stitchout went so much smoother, did not have to negotiate that "bump" like before. But I find it kind of odd that I have to do this in order to get a good surface for the large hoop to ride on as it stitches out. I am attaching a photo of how it looks. Does anyone else think this is odd?? Anyone else experience this? Oh, and no, my machine was not even close to a wall or a chair or other object while stitching, even if it might appear that way in the photo  The hoop just seemed to slump downwards whenever it had to move to the left. Like the hoop was too heavy or something. I was stitching on an average cotton knit T shirt.  Thanks, Jim for the advice on re-sizing and sending photos. I believe I have done that correctly in this email. But how do those photos get into an album?  I guess this is two questions in one email???  
Happy stitching to all!

Re: MBX Problems!!!!!

Sheri-A
 

Jim,
Thank you, thank you, thank you!!!  I was having all sorts of problems with my MBX 4.5.   This solved it (from 2012 no less).  

I really appreciate all that you and Diane do.

Sheri

Re: Janome15000

Virginia
 

No, the threading is fine. I took it by the dealer this morning. They have a new service person and he is not familiar with the newer machines. There is a mgr of on of the other stores and he is really good so I told them I wanted him to look at it. They were ok with that. I use to teach for them for 6 years and I kind of know the owner and his family (it is his nephew) so I trust them. Thank you Jill for the suggestion. They're thinking it may be a sensor issue where it is both embroidering and all regular stitches.
 
 
 
 
Sent from my Sprint Samsung Galaxy S7.
 
 

-------- Original message --------
From: JILL BAILEY <jillbaileydubs16@...>
Date: 2/3/20 1:07 PM (GMT-05:00)
To: onlinesewing-janome@groups.io
Subject: Re: [onlinesewing-janome] Janome15000
 
Virginia , has the thread fallen out of the take up lever ? This can lead to bunching and perhaps do the fig 8 threading that Diane talked about on one of her videos .. 
also perhaps check the black bobbin case for a nil or burr this can cause all sorts of problems if the bobbin case is damaged .. try to rethread in fig 8 and change the bobbin case to see if it is the that too .. good luck