Date   
See machine message

Mary Jo Hirsch
 

After three week in shop for this problem it returned the second time I plugged in and turned it on.  Please help.  Thanks

Re: Please see picture below

Pat
 

Just a thought:  there are three ways to raise the presser foot.  Could something with the knee lift be causing this.  Try putting the knee lift in and raising and lowering the presser foot with that, likewise with the foot lever on the back of the machine.  Never know, it's worth a try.

Pat Kowalczyk

Please see picture below

Mary Jo Hirsch
 

After 3 weeks in shop for this problem  the second time I plugged it in and turned it on.  I have tried several times to follow the screen it is not resolved.  Thanks for any help.

Re: MBX Question - How Designs Load into MBX software

favymtz
 

Glad you found it Cheryl! And I’m especially glad you searched for it, that’s why I didn’t say where to change it!
Sometimes it’s preferable to not have a design grouped, sometimes it is, it’s nice to be able to change it.
--
Favymtz

Re: stitches screen

Jim Stutsman
 

Everyone encounters this sooner or later. You have the single-hole needle plate installed. Change back to the regular plate and the other stitches will return.

stitches screen

embrdr247@...
 

I am unable to get anything but 1 page of utility stitches and 1 page of quilt stitches. This machine is new to me, friend passed and left it to me. I have read the manual and I'm lost! MC15000.  It worked before

Re: MBX Question - How Designs Load into MBX software

Teresa Stanulis
 

Cheryl, when my son played hockey I made skate rags for the kids every year. I used an old hockey player motif from Janome (I think) and put the kids name and number on the towel. Easy to embroider and the kids loved it!

On Jan 13, 2020, at 5:48 PM, Cheryl Paul <capaul@...> wrote:

Thanks Favy,
I didn’t realize that we had the choice of loading designs into the software “ungrouped”. I just thought that it was a “new” feature and that we needed to ungroup once we had messed around trying to figure out “why” everything got selected when we only wanted one object. After reading your post, I went looking for the spot in the software that we could make that choice. I found it as today my brain was actually thinking straight and I went to software settings and found the correct tab - that doesn’t always happen when I need to find something.

I’m going to have to brush up on some stuff as my son in law wants me to digitize names for 8 and 9 year old girls that play hockey. We actually have a girls league here, but they still have to play with the boys as there just aren’t enough. It is funny to watch as the girls for the most part just aren’t as aggressive as the little guys seem to be. This is non-contact hockey at this age until about age 10-12 and NEVER in the girls leagues. Now lettering isn’t that difficult but Cory might have some ideas on “what” he wants and I’m not even sure what he wants this embroidery on. I have a sneaking suspicion that it will be very small and something that is already put together and really NOT possible. I suggest that I make little bags or pouches but he says that is too much work - guess he doesn’t understand what taking apart entails, because it has to be put together again. I’d rather do it from scratch - if he knows what he wants or the team wants. There’s about 12-14 kids and maybe 4 coaches or assistants. It could be fun and I’d actually HAVE to do something.

Cheryl - Saskatoon

Re: MBX Question - How Designs Load into MBX software

Cheryl Paul
 

Thanks Favy,
I didn’t realize that we had the choice of loading designs into the software “ungrouped”. I just thought that it was a “new” feature and that we needed to ungroup once we had messed around trying to figure out “why” everything got selected when we only wanted one object. After reading your post, I went looking for the spot in the software that we could make that choice. I found it as today my brain was actually thinking straight and I went to software settings and found the correct tab - that doesn’t always happen when I need to find something.

I’m going to have to brush up on some stuff as my son in law wants me to digitize names for 8 and 9 year old girls that play hockey. We actually have a girls league here, but they still have to play with the boys as there just aren’t enough. It is funny to watch as the girls for the most part just aren’t as aggressive as the little guys seem to be. This is non-contact hockey at this age until about age 10-12 and NEVER in the girls leagues. Now lettering isn’t that difficult but Cory might have some ideas on “what” he wants and I’m not even sure what he wants this embroidery on. I have a sneaking suspicion that it will be very small and something that is already put together and really NOT possible. I suggest that I make little bags or pouches but he says that is too much work - guess he doesn’t understand what taking apart entails, because it has to be put together again. I’d rather do it from scratch - if he knows what he wants or the team wants. There’s about 12-14 kids and maybe 4 coaches or assistants. It could be fun and I’d actually HAVE to do something.

Cheryl - Saskatoon

Re: janome 500e error message

Jim Stutsman
 

Since this is a new machine for you, the problem could be due to several things. If the bobbin gets put in backward it will quickly pull out of the bobbin tension and pull up to the top. If you are using a fine bobbin thread you may need to use the yellow dot bobbin case, if you got one with your machine. Your new owner class should clear up a lot of questions and problems, and any machine issues you may have can be handled then as well.

Re: janome 500e error message

Janet Cicerano
 

Hello, I wanted to follow up on my previous question regarding the error message. I found the bobbin had a bunch of loose thread on it. The machine is working again but I have a lot of bobbin thread showing on the right side of the design. Is there an adjustment for this?
I have my new user class this week that came with my machine, cant wait!  I expect this will answer a bunch more questions I have.
Best, 
Janet

On Sun, Jan 12, 2020, 8:43 PM Janet Cicerano <janet.cicerano@... wrote:
Hello, my brand new Janome 500e has an error message.  this is my first time using this new machine.  The yellow bar, error message in the window is:  Raise Presser Foot and Needle Bar, then turn power on again.   
I raised the presser foot and turned the hand wheel to raise the needle all the way up.  Turned off the machine and turned it back on.  I makes a noise like it's trying to do something, but then I get the same error message again.  
I had just finished embroidering my very first design when this happened.   
The machine did break the thread 2 times during this design which was 1 color very simple flower.
I Googled this error message and can only find that it may be a Motherboard computer problem and will need servicing.
Thanks for your help,
Janet

Re: MBX Question

favymtz
 

Your explanation is exactly correct. The design needs to be grouped all together so that the tool can work properly.
Also note In the Layout tool you have a choice if you want designs to be grouped upon inserting or not. 
--
Favymtz

janome 500e error message

Janet Cicerano
 

Hello, my brand new Janome 500e has an error message.  this is my first time using this new machine.  The yellow bar, error message in the window is:  Raise Presser Foot and Needle Bar, then turn power on again.   
I raised the presser foot and turned the hand wheel to raise the needle all the way up.  Turned off the machine and turned it back on.  I makes a noise like it's trying to do something, but then I get the same error message again.  
I had just finished embroidering my very first design when this happened.   
The machine did break the thread 2 times during this design which was 1 color very simple flower.
I Googled this error message and can only find that it may be a Motherboard computer problem and will need servicing.
Thanks for your help,
Janet

Re: Installing Horizon Link on new computer

Teresa Stanulis
 

Thanks, Jim!

On Jan 12, 2020, at 5:24 PM, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

We've been out of the business now for 8 years (Wow - seems more like 8 months!), and I have slept since we closed. I seem to recall the MBX 4.5 was not a free upgrade to MBX 4.0. Digitizer updates are always cumulative, so you can always install the most recent one for your version without doing the intervening updates. However you may find that trying to install MBX 4.5H gives an error. All is not lost, though, because MBX 4.0V supports the 14000. That would imply that it also supports the 15000, but if it does not you can just use the 14000, as the hoops are the same. Regardless of which version you wind up with, if it complains about not seeing the dongle on Windows 10 you may need the OS Compatibility Update. It's probably already in MBX 4.5H, but maybe not in 4.0V.

Re: Installing Horizon Link on new computer

Jim Stutsman
 

We've been out of the business now for 8 years (Wow - seems more like 8 months!), and I have slept since we closed. I seem to recall the MBX 4.5 was not a free upgrade to MBX 4.0. Digitizer updates are always cumulative, so you can always install the most recent one for your version without doing the intervening updates. However you may find that trying to install MBX 4.5H gives an error. All is not lost, though, because MBX 4.0V supports the 14000. That would imply that it also supports the 15000, but if it does not you can just use the 14000, as the hoops are the same. Regardless of which version you wind up with, if it complains about not seeing the dongle on Windows 10 you may need the OS Compatibility Update. It's probably already in MBX 4.5H, but maybe not in 4.0V.

Re: MBX Question

J Fraker
 

Thank you so much! I don't know if that will work with what I'm doing, but if not, I can definitely use the information on some other projects.


On Sun, Jan 12, 2020, 4:09 PM Ceil J <cjancola@...> wrote:
Found the video: https://www.youtube.com/watch?v=64tYCxi-OOM&t=77s

Re: Installing Horizon Link on new computer

Teresa Stanulis
 

Another question on updating Digitizer for the 15000.  My 15000 is the Quiltmaker edition.  

I am running MBX v4.0K which doesn’t have the 15,000 as a machine choice.  Do I need to go through all the updates between 4.0K to 4.5H or can I jump straight to 4.5H to get to where I have the 15000 as a machine option in Digitizer?  



On Jan 12, 2020, at 3:22 PM, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

I'm guessing this question came about because you don't have a CD drive on the new computer. You could contact Janome Tech Support to ask them for a downloadable copy, but that could take a while. You could also buy an external CD drive that plugs in a USB port. Those are fairly inexpensive, available on Amazon and big box stores like Best Buy. This will allow you to install any CD software that you have, as well as any designs you may have on CD Once installed, don't forget to download any updates from the Janome software site. If your machine is a 15000 that you had upgraded to Quilt Maker, then you would instead install the update you downloaded following that upgrade. If you didn't save it, then it's back to Janome Tech Support to have the link re-sent.

Re: Installing Horizon Link on new computer

Jim Stutsman
 

I'm guessing this question came about because you don't have a CD drive on the new computer. You could contact Janome Tech Support to ask them for a downloadable copy, but that could take a while. You could also buy an external CD drive that plugs in a USB port. Those are fairly inexpensive, available on Amazon and big box stores like Best Buy. This will allow you to install any CD software that you have, as well as any designs you may have on CD. Once installed, don't forget to download any updates from the Janome software site. If your machine is a 15000 that you had upgraded to Quilt Maker, then you would instead install the update you downloaded following that upgrade. If you didn't save it, then it's back to Janome Tech Support to have the link re-sent.

Re: MBX Question

J Fraker
 

That makes sense. It's a . jef file. There's no outline, so I guess I just heve to do it the hard way.


On Sun, Jan 12, 2020, 9:17 AM Lyn Quine <lynquine@...> wrote:
I’ve read this before and it would seem it’s because it’s a purchased design which is already a stitch format, if it was the native file it would work.  You are trying to mix formats, digitising format is .emb in MBX, but the design in the window is I.e. a .jef or .pes or whatever stitch format.  If you look in he resequence window, if you can see an outline of the design, you could just copy and paste that outline, then do your outlines and offsets, adjusting the size of them etc., then just erase the copied outline if you want to.

Installing Horizon Link on new computer

Evy Van Tiem
 

Hi Jim,
I just got a new computer and want to know how I get Horizon Link to install on the new one.  I'm not sure were to go.

Evy

Re: MBX Question

HOUKW705@...
 

I have MBX 5.5 so don't know if that makes a difference.  I just went to File and then to Insert design command and opened a purchased file that was a JEF format.  I notice as I bring it in that the file is grouped.  Might check and see if your file comes in grouped.  I went to the ambiance quilting tab and clicked on it, set the size of the block making sure that I had selected Use Design Center so it would not try to make it's own center.  Set the design margin to the .25 for the quarter inch and then clicked ok and all of the lines added were on the outside of the design.  Don't know if this helps you in any way.