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Re: janome 500e error message

Jim Stutsman
 

Since this is a new machine for you, the problem could be due to several things. If the bobbin gets put in backward it will quickly pull out of the bobbin tension and pull up to the top. If you are using a fine bobbin thread you may need to use the yellow dot bobbin case, if you got one with your machine. Your new owner class should clear up a lot of questions and problems, and any machine issues you may have can be handled then as well.


Re: janome 500e error message

Janet Cicerano
 

Hello, I wanted to follow up on my previous question regarding the error message. I found the bobbin had a bunch of loose thread on it. The machine is working again but I have a lot of bobbin thread showing on the right side of the design. Is there an adjustment for this?
I have my new user class this week that came with my machine, cant wait!  I expect this will answer a bunch more questions I have.
Best, 
Janet

On Sun, Jan 12, 2020, 8:43 PM Janet Cicerano <janet.cicerano@... wrote:
Hello, my brand new Janome 500e has an error message.  this is my first time using this new machine.  The yellow bar, error message in the window is:  Raise Presser Foot and Needle Bar, then turn power on again.   
I raised the presser foot and turned the hand wheel to raise the needle all the way up.  Turned off the machine and turned it back on.  I makes a noise like it's trying to do something, but then I get the same error message again.  
I had just finished embroidering my very first design when this happened.   
The machine did break the thread 2 times during this design which was 1 color very simple flower.
I Googled this error message and can only find that it may be a Motherboard computer problem and will need servicing.
Thanks for your help,
Janet


Re: MBX Question

favymtz
 

Your explanation is exactly correct. The design needs to be grouped all together so that the tool can work properly.
Also note In the Layout tool you have a choice if you want designs to be grouped upon inserting or not. 
--
Favymtz


janome 500e error message

Janet Cicerano
 

Hello, my brand new Janome 500e has an error message.  this is my first time using this new machine.  The yellow bar, error message in the window is:  Raise Presser Foot and Needle Bar, then turn power on again.   
I raised the presser foot and turned the hand wheel to raise the needle all the way up.  Turned off the machine and turned it back on.  I makes a noise like it's trying to do something, but then I get the same error message again.  
I had just finished embroidering my very first design when this happened.   
The machine did break the thread 2 times during this design which was 1 color very simple flower.
I Googled this error message and can only find that it may be a Motherboard computer problem and will need servicing.
Thanks for your help,
Janet


Re: Installing Horizon Link on new computer

Teresa Stanulis
 

Thanks, Jim!

On Jan 12, 2020, at 5:24 PM, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

We've been out of the business now for 8 years (Wow - seems more like 8 months!), and I have slept since we closed. I seem to recall the MBX 4.5 was not a free upgrade to MBX 4.0. Digitizer updates are always cumulative, so you can always install the most recent one for your version without doing the intervening updates. However you may find that trying to install MBX 4.5H gives an error. All is not lost, though, because MBX 4.0V supports the 14000. That would imply that it also supports the 15000, but if it does not you can just use the 14000, as the hoops are the same. Regardless of which version you wind up with, if it complains about not seeing the dongle on Windows 10 you may need the OS Compatibility Update. It's probably already in MBX 4.5H, but maybe not in 4.0V.


Re: Installing Horizon Link on new computer

Jim Stutsman
 

We've been out of the business now for 8 years (Wow - seems more like 8 months!), and I have slept since we closed. I seem to recall the MBX 4.5 was not a free upgrade to MBX 4.0. Digitizer updates are always cumulative, so you can always install the most recent one for your version without doing the intervening updates. However you may find that trying to install MBX 4.5H gives an error. All is not lost, though, because MBX 4.0V supports the 14000. That would imply that it also supports the 15000, but if it does not you can just use the 14000, as the hoops are the same. Regardless of which version you wind up with, if it complains about not seeing the dongle on Windows 10 you may need the OS Compatibility Update. It's probably already in MBX 4.5H, but maybe not in 4.0V.


Re: MBX Question

J Fraker
 

Thank you so much! I don't know if that will work with what I'm doing, but if not, I can definitely use the information on some other projects.


On Sun, Jan 12, 2020, 4:09 PM Ceil J <cjancola@...> wrote:
Found the video: https://www.youtube.com/watch?v=64tYCxi-OOM&t=77s


Re: Installing Horizon Link on new computer

Teresa Stanulis
 

Another question on updating Digitizer for the 15000.  My 15000 is the Quiltmaker edition.  

I am running MBX v4.0K which doesn’t have the 15,000 as a machine choice.  Do I need to go through all the updates between 4.0K to 4.5H or can I jump straight to 4.5H to get to where I have the 15000 as a machine option in Digitizer?  



On Jan 12, 2020, at 3:22 PM, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:

I'm guessing this question came about because you don't have a CD drive on the new computer. You could contact Janome Tech Support to ask them for a downloadable copy, but that could take a while. You could also buy an external CD drive that plugs in a USB port. Those are fairly inexpensive, available on Amazon and big box stores like Best Buy. This will allow you to install any CD software that you have, as well as any designs you may have on CD Once installed, don't forget to download any updates from the Janome software site. If your machine is a 15000 that you had upgraded to Quilt Maker, then you would instead install the update you downloaded following that upgrade. If you didn't save it, then it's back to Janome Tech Support to have the link re-sent.


Re: Installing Horizon Link on new computer

Jim Stutsman
 

I'm guessing this question came about because you don't have a CD drive on the new computer. You could contact Janome Tech Support to ask them for a downloadable copy, but that could take a while. You could also buy an external CD drive that plugs in a USB port. Those are fairly inexpensive, available on Amazon and big box stores like Best Buy. This will allow you to install any CD software that you have, as well as any designs you may have on CD. Once installed, don't forget to download any updates from the Janome software site. If your machine is a 15000 that you had upgraded to Quilt Maker, then you would instead install the update you downloaded following that upgrade. If you didn't save it, then it's back to Janome Tech Support to have the link re-sent.


Re: MBX Question

J Fraker
 

That makes sense. It's a . jef file. There's no outline, so I guess I just heve to do it the hard way.


On Sun, Jan 12, 2020, 9:17 AM Lyn Quine <lynquine@...> wrote:
I’ve read this before and it would seem it’s because it’s a purchased design which is already a stitch format, if it was the native file it would work.  You are trying to mix formats, digitising format is .emb in MBX, but the design in the window is I.e. a .jef or .pes or whatever stitch format.  If you look in he resequence window, if you can see an outline of the design, you could just copy and paste that outline, then do your outlines and offsets, adjusting the size of them etc., then just erase the copied outline if you want to.


Installing Horizon Link on new computer

Evy Van Tiem
 

Hi Jim,
I just got a new computer and want to know how I get Horizon Link to install on the new one.  I'm not sure were to go.

Evy


Re: MBX Question

HOUKW705@...
 

I have MBX 5.5 so don't know if that makes a difference.  I just went to File and then to Insert design command and opened a purchased file that was a JEF format.  I notice as I bring it in that the file is grouped.  Might check and see if your file comes in grouped.  I went to the ambiance quilting tab and clicked on it, set the size of the block making sure that I had selected Use Design Center so it would not try to make it's own center.  Set the design margin to the .25 for the quarter inch and then clicked ok and all of the lines added were on the outside of the design.  Don't know if this helps you in any way.  


Re: MBX Question

Ceil J
 


Re: MBX Question

Ceil J
 

Let me first say that I'm the last person to give opinions or advice as I'm still very much a beginner.  I did, however see a video from John Deer that wasn't exactly the same thing but the woman who did it was putting an offset around one of their designs that came in as a lettering file and said that the design needs to be broken apart before the offset would work.  I hope this may help.  Try to break the design apart and then try the offset.  Again, I only offer this as it's something I've heard but I guess you have nothing to lose by trying it.  Hope it helps and if I can find the video, I add it here.


Re: Updating to Windows 10

Jim Stutsman
 

Yes, flash drive only. Janome did not make a 64-bit driver for Customizer 11000.


Re: Updating to Windows 10

cnystul in Mn.
 

Jim are you saying that sending designs to my 11,000 it will just have to be with a USB flash drive? Thank you again for your help...Cathy


Re: MBX Question

Lyn Quine
 

I’ve read this before and it would seem it’s because it’s a purchased design which is already a stitch format, if it was the native file it would work.  You are trying to mix formats, digitising format is .emb in MBX, but the design in the window is I.e. a .jef or .pes or whatever stitch format.  If you look in he resequence window, if you can see an outline of the design, you could just copy and paste that outline, then do your outlines and offsets, adjusting the size of them etc., then just erase the copied outline if you want to.


Re: Updating to Windows 10

Jim Stutsman
 

You will first have to install the software you have from the original CDs. Next you will have to update to the latest versions:

Update Customizer 11000 - This will let it work on Windows 10, but you will not be able to connect by USB cable to the machine. There are no drivers for Windows 10. Instead you will need to use a USB flash drive to move designs to the machine.

Update Horizon Link - This will get the latest version, which is compatible with Windows 10.


Updating to Windows 10

cnystul in Mn.
 

Jim I want to update to Windows 10 from Windows 7. Now I have two embroidery machines, the 11,000 and 12,000. How do I go about updating the software for the machines? This all scares me to death. I don't think I can just install the same software that I have for the Windows 7...any ideas? Thanks! Cathy


MBX Question

J Fraker
 

Can anyone help me with this problem?  I am using MBX.  When I open a purchased design, if I want to use the Ambiance Quilting tool to quilt a 1/4" outline around the design, I set it up, but it's like MBX doesn't see all of the design so the line does not end up in the right place.  It actually goes over part of the design and just makes a real mess.  The only way I have found to make it come out right is to digitize a closed line around the outside of the design and then delete it after I use the Ambiance tool.  That's an extra step and kind of a pain to have to bother with.  I've tried the Outlines and Offsets tool with the same results.  Why isn't it seeing the whole design?

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