Thanks again Jim , I did the turn off and on the Dropbox option in Acudesign then when I turned on again Dropbox Asher it to allow which I did , also signed out and in again to Dropbox account , still all not working 
don’t really want to reinstall Acudesign as then all my designs and files will be lost .. hmmmmm 
really confused but I can send all my old designs to my machine via Wi-fi etc , just can’t get any new ones to Acudesign from a download 

It might be worth searching for AcuDesign in the App Store and downloading it again. If that doesn’t do it you may have to wait for an update to AcuDesign. There are sure to be others having trouble. You might also try signing out of Dropbox, then signing in again. In AcuDesign you could try turning off the Dropbox option, then turning it on again. Tomorrow I will use a different iPad to see if I can duplicate your problem and find a work-around.

Yes, that’s correct.

Jim thank you for the very detailed response , sadly I can’t get past number 7 & 8 .. it was saved as you said and I followed the instructions to a tee but when I get to the number 7 and press share AcuDesign is not there , then in number 8 when I press more the AcuDesign option is not there in the list  Acuedit is but not AcuDesign , it’s nowhere to be seen . I’ve saved it to Dropbox and my Unzip app and to files app it’s from Emb Library, it’s in all my normal places but none of them can I share see the AcuDesign box option ...
Am I missing a setting somewhere??? 

Virginia those instructions apply only to macOS on a Mac computer, not iPad. There is no comparable setting in iOS, and there are very few programs that need full disk access even on a Mac.

We seem to have reached the point where Apple is having trouble keeping up with their relentless schedule of a new release every year. Just a week after iOS 13 hit the street they came out with 13.1, and 13.2 is already in beta. Dropbox is probably keeping up, as they have a huge user base. AcuDesign got broken when Dropbox went from version 1 to version 2, even though they had almost a year's notice of the upcoming change. Janome has consistently promoted Dropbox as the best way to manage design files in and out of AcuDesign, so a lot of people had problems until the update was released. I suspect there is a similar problem here. Apple made iOS 13 available to developers in June and made detailed videos available on the upcoming changes. The company that made AcuDesign for Janome also does Artistic Digitizer, and they may be focusing more on that.

Putting away the soapbox, I was able to get a design into AcuDesign from a zip file using these steps:

1. Download the zip file, if it's on a website. If it's in an email tap the attachment, then the button in the top left corner to open the Share menu, and use the Save to Files option. Save to a folder you can find again, or create a new folder (Folder with + button at top) to save in. You can also save it to Dropbox, again to a known folder. If Dropbox is not available, click the Edit Actions button at the bottom of the list and turn on the Save to Dropbox action. If you already put the file in Dropbox from your computer go to the next step.
2. Now open or return to the Files app. Choose the Browse option at the bottom of the screen.
3. Under Locations tap the place where you saved the file in step 1. (If downloaded it should be in Downloads under the Favorites heading.) Tap the zip file that you downloaded to unzip it.
4. You now have a folder with the same name as the zip file. It contains all the files in the zip. Tap to open it.
5. Tap the Select button in the top right corner, then tap each design you want. Note that you can select more than one, but AcuDesign is still using an older interface and will only accept the first one you choose.
6. Tap the Share button at the bottom of the screen. It's a box with an arrow coming out of it.
7. This will open a list of actions, only halfway for some odd reason. The second row will have a list of apps. Swipe through it for AcuDesign. It probably is not there.
8. Assuming it's not there, tap the ... (More) button at the end of the row. Swipe through the App list for Copy to AcuDesign and tap that.
9. This should take the design into AcuDesign, unless you get the message that it cannot do that right now. In that case switch back to AcuDesign and do whatever it's waiting for, so you get back to the main screen. Then switch back.
10. The design is now in AcuDesign. Whew!

Yes, this is a ridiculous amount of effort to achieve something that should be (and once was) simple! There's lots of blame to spread for that. Apple has added the Files app in an attempt to make iPhones and iPads more like computers, which is fine, but it adds a level of complexity that most people have trouble with. The old "sandbox" model, where every app's data was self-contained, was more in line with how people think. Back in the early days of working with people new to computers I would ask "Where did you save your document?" I'd get an answer "It's in Word." Then I would have to explain that "Word" is not a place, but a program. And now we seem to be circling back.

Then there is AcuDesign. After the Dropbox V1 to V2 fiasco they should have been prepared for iOS 13, but there has not been an update since version 3.1 a year ago. This has left users to find work-arounds so the software can continue to be used, and explains why the app has a 2.1 star rating from 35 reviews. I am again reminded of my favorite quote from the old "Peanuts" comic strip when Linus famously says "There is no heavier burden than a great potential."

Jim I know u mentioned this ages ago and had thoughts , but today my iPad uploaded auto the new 1OS13 , onto my iPad Air 2 .. there is a new way to download a zipped file ( took me ages to find ) but it won’t download to AcuDesign anymore .. if I go to Dropbox and save it there , eventhough in AcuDesign the two are linked to open Dropbox won’t send to AcuDesign and only to Acuedit or my iPad zip programme . I can’t see how to get files to AcuDesign now , the box isn’t in the file list to download .. is AcuDesign not compatible with Dropbox etc now .. I usually open it to IZip pro then straight to AcuDesign 

Randi, that would have been comical to see esp to someone driving by. How many times does one see someone sitting in the driveway sewing up a hairy gorilla suit?  

Every body always wants to know what you are working on. Well a friend asked me to do a special project for Halloween, so I agreed to help. It turned out to be this really long hair fur that was for a gorilla suit. It was really hairy so I took my 6500 out to my driveway and stitched it up. I did not want that hair in my house! Some neighbors couldn't stop laughing that I was making a gorilla suit in my driveway! It came out great but I really need to clean my machine! I am so happy that I have kept the 6500 because I would not have done it on my 15000.
--
Randi Kemper
Magical Machine Embroidery

It won’t show up until you take a picture of the background and adjust the positioning marks then touch next. You will love this program.

I know someone, (a friend), that has 8 laptops, and 4 IPAD’s. 0nly one 15000, 1 old singer and a serger😊

Donna Strode

I thought I was overloaded.......We have 1 IMac, 2 laptops, 1 IPad and a tablet.  I also have 2 embroidery machines a electronic sewing machine, a serger, a scan n cut and a cricut.
Happy Thanksgiving Weekend to all the Canadians out there!
Roberta in sunny Newmarket Ontario

I bought an inexpensive Singer "heavy duty" for sewing jean purses and found that my Janomes (9400, 12000, 15000) sew thru all of those layers better. And, after being use to Janomes and computerized, I found the Singer hard to use because I kept forgetting it would sew with the foot up, etc!!

The grays-out key is actually the vertical mirror key. The reason this stitch cannot be mirrored is due to the way the stitch is formed by the machine. Horizontal mirroring just flips the zigzag direction, swapping zigs for zags. Vertical mirroring for stitches that have reverse cycles in them is much different. It changes how the stitch is made, which essentially means it must be redesigned for completely different feeding. The machine does not have the ability to do that.

As an aside - due to the way this website processes attached photos, a full-sized picture becomes huge and also takes much longer to send. For those on a cellular connection that means extra cost. When including photos it's better to resize them first. We also have limited space for photos, and our storage is about 60% full. I don't have the option to buy more space without going to a much more expensive plan, so when it's full I'll have to delete some.