Date   
Re: Update to Needle Assembly Shudders Post

Linda O'Bryant
 

I had a similar experience.  I was taking a class at my dealership and my machine jammed up when I tried to use the "new needle threader".  Teacher couldn't fix it so I left it for the repairman who had the day off.  After I thought about the estimated cost, I called back to the shop as soon as they opened to tell them not to fix the machine and that I would come and pick it up.  Well, guess what; the repairman had already fixed.it and headed to their other store in a different city.  Cost to me $231.00.  I felt like I got ripped.  No new parts just a bill for $231.00.
 I will be voting with my feet.  My Janome 15000 is not my favorite machine and I barely use it so I know I haven't worn it out.


Linda 
Eugene, Oregon


On Wed, Aug 28, 2019 at 7:06 PM <jfinn724@...> wrote:
On July 19th I posted this about our needle assemble / presser foot problem.

When we turn on our MC 15000 the needle assembly shudders and the display says to raise the presser foot and turn off the machine. The presser foot does not raise, and the machine’s buttons are ineffective. When we turn the machine back on the same thing happens.

Jim offered some helpful suggestions that did not resolve the problem, so our dealer shipped the machine to Janome. We have it back now and it is in fine order. Here is the outcome. I am posting in hopes that 1) this may solve the problem for someone else without the grief of shipping to Janome, and 2) to let the person who asked about the cost of sending a machine to Janome what we experienced. 

Janome replaced the presser foot step motor sensor and centered it. They then checked out the whole machine and returned it to our dealer here in suburban Chicago. They did not find any other problem. The cost for all of this was $366 including replacing the bobbin case. $130 of this was for shipping the machine to Janome. $28 was for the bobbin case. The Janome charge was $208 including return shipping.

We would like to thank Jim for his help. We also wish to thank our local dealer and technician for their perseverance.

Pat and Alice

550e

Pixey
 

One thing I am going to be curious about is to see the 550e manual and whether the maintenance on it will be as laborious as that of the 500e or if that is something that Janome has improved.

I do find somewhat idiotic is that they give you a larger hoop with the 550e, but it reads like they took away the 5x7 hoop and it is now an extra add-on purchase. Another example of the people in design and marketing not really understanding their client.

Pixey

Update to Needle Assembly Shudders Post

jfinn724@...
 

On July 19th I posted this about our needle assemble / presser foot problem.

When we turn on our MC 15000 the needle assembly shudders and the display says to raise the presser foot and turn off the machine. The presser foot does not raise, and the machine’s buttons are ineffective. When we turn the machine back on the same thing happens.

Jim offered some helpful suggestions that did not resolve the problem, so our dealer shipped the machine to Janome. We have it back now and it is in fine order. Here is the outcome. I am posting in hopes that 1) this may solve the problem for someone else without the grief of shipping to Janome, and 2) to let the person who asked about the cost of sending a machine to Janome what we experienced. 

Janome replaced the presser foot step motor sensor and centered it. They then checked out the whole machine and returned it to our dealer here in suburban Chicago. They did not find any other problem. The cost for all of this was $366 including replacing the bobbin case. $130 of this was for shipping the machine to Janome. $28 was for the bobbin case. The Janome charge was $208 including return shipping.

We would like to thank Jim for his help. We also wish to thank our local dealer and technician for their perseverance.

Pat and Alice

Re: Video from Janome Institute

Cheryl Paul
 

So now we know that there is no new machine to replace the 15000. I was getting ready to trade mine in - guess that will be another year. Amy did a very good job of presenting her video.

Cheryl - Saskatoon

Re: Video from Janome Institute

Jim Stutsman
 

You must have missed a few memos. The Quilt Maker Upgrade Kit (https://www.janome.co.jp/e/e_downloads/pdf/janomebulletin/JTM-1032_Quilt_Maker_Accessory_Upgrade_Kit.pdf) contains the HP plate and foot. If your 15000 is 2.11 it can be upgraded. This all happened two years ago.

Re: Video from Janome Institute

Carolyn Gazerro
 

Pat, Thanks for your input.

I agree the 15000 has everything I need and I am very happy with it!

Carolyn 🌹

Re: Video from Janome Institute

Vikki Youngmeyer
 

One change I have noticed between the model 15000 that is currently being sold and older models is that there is an additional plate and foot  which is the HP plate and ¼”foot which gives a very nice quarter inch seam. I don’t know if the older models we purchased can be upgraded to use this. I looked briefly at the Janome website, but nothing about an upgrade of this sorts jumped out at me.

 

Vikki

Houston, TX

Re: Video from Janome Institute

Carolyn Gazerro
 

Jim, Thanks for the info. I imagine it works like the QR scanner App. Maybe compatible?
Would be nice to be able to access info on the 15000!

Carolyn 🌹

Re: Video from Janome Institute

Jim Stutsman
 

It's a possibility. There is nothing currently in the app that says anything about using it on other machines. This app is very different from the other Janome apps, right from the first launch. You are presented with a screen full of legalese terms and conditions related to using the app. Apple is VERY aggressive when it comes to privacy, so I'm sure this was required just to get it in the app store. The EU also requires disclosure on what information is collected. The terms state that the app will collect and share data related to the use of the app, the IP address it was connected to, and machine information. It says that they do not collect your name, address, or email address. That's not really necessary, since once they have your IP address they can get everything else they need from data that Facebook has collected. That said, until you accept the terms and tick the box, you are not using the app.

From VERY limited use, since we don't have the machine, it appears to be an interactive manual. Amy's comment about it being used for other machines may have been a misinterpretation of an icon on the tab bar at the bottom of the app. It has a machine icon and is labeled "Other". However it's not for other machines, but other sewing information related to using the machine.

If you want to learn a bit more about the machine you can download the app now for free. Search "AcuSpark" - it's the only one in the App Store. However do read the legal terms and conditions carefully to make sure you are comfortable with the information being harvested from you.

Re: Video from Janome Institute

Patricia Ward
 

Carolyn, it is my understanding that there is a code that you must scan into the ipad App to get the App to bring up the information. Someone asked if it could be used on the 15000 and I do believe one of the educators said it was only for the new M7.  You need a code to activate it and one of them said there was no code for the 15000.  

Didn't sound to me as though there was any upgrade for the 15000 except for some new rulers and something with ruler sewing.. maybe an educator can clarify that for us. 

Personally, I am very very happy with what all we have on the 15000.   

Pat

On Wed, Aug 28, 2019 at 8:25 AM Carolyn Gazerro <cmgazerro@...> wrote:
Jim, Mentions App Acuspark can be used on other machines.  Does that mean an upgrade for 15000?

Carolyn 🌹



Re: Video from Janome Institute

Carolyn Gazerro
 

Jim, Mentions App Acuspark can be used on other machines. Does that mean an upgrade for 15000?

Carolyn 🌹

Re: transfer files from stitch composer to USB stick

Kaye Lessard
 

You need to be on sewing not embroidery
As this is a decorative stitch you made
Kaye In la

Video from Janome Institute

kathy palma
 

Amy Johnson, of Amy's Free Motion Quilting Adventure, posted a video from Janome Institute on a new quilting machine

https://www.youtube.com/watch?v=12OWfJ611vs

Re: transfer files from stitch composer to USB stick

huskiclay@...
 

 thank you for replying - i will get busy and try again.  


On Mon, Aug 26, 2019 at 2:11 AM favymtz <favymtz@...> wrote:
The program installs the stitch file into the ORD folder.
After creating the stitch, select Write a Design, the path to the usb opens.
Select the usb by clicking on it. When you do this you’ll notice the ORD folder opens and the sub folder of Ordf is available. You can put the stitch file in the ORD or in the Ordf folder, the machine can use either one.
Then when at the machine in the Created Stitches category select the icon to import a file and the ORD folder opens. Find the stitch in whichever folder you saved it in.
Favymtz 
 

Re: transfer files from stitch composer to USB stick

favymtz
 

The program installs the stitch file into the ORD folder.
After creating the stitch, select Write a Design, the path to the usb opens.
Select the usb by clicking on it. When you do this you’ll notice the ORD folder opens and the sub folder of Ordf is available. You can put the stitch file in the ORD or in the Ordf folder, the machine can use either one.
Then when at the machine in the Created Stitches category select the icon to import a file and the ORD folder opens. Find the stitch in whichever folder you saved it in.
Favymtz 
 

Re: transfer files from stitch composer to USB stick

 

Having you USB attached to the machine look for de Emb folder, maybe your design is in there.


Enviado desde Yahoo Mail para iPhone

El sábado, agosto 24, 2019, 7:18 a. m., huskiclay@... <huskiclay@...> escribió:

I am trying to transfer files from the stitch composer program to a USB stick to take to the machine  but i do not seem to do it correctly despite following instructions (or I think I am following instructions)  does anyone have tips?

Thanks

transfer files from stitch composer to USB stick

huskiclay@...
 

I am trying to transfer files from the stitch composer program to a USB stick to take to the machine  but i do not seem to do it correctly despite following instructions (or I think I am following instructions)  does anyone have tips?

Thanks

Re: Needle Threader problem

J Fraker
 

I'm having the same problem.  Are you talking about a thin wire-looking thing that is sort of a U shape?  If so, mine looks fine, but I still get that message occasionally.


On Fri, Aug 23, 2019 at 8:55 AM Jim Stutsman via Groups.Io <onlinesewing=icloud.com@groups.io> wrote:
This is not an issue of dust, or even living in Las Vegas. The broken thread sensor is controlled by a small rod that is pulled back and forth by the thread as you sew. If you open the door on the left end of the machine you can actually see it in the hole about halfway down. At the bottom of the thread path, where it makes the U-turn, there is a spring. Its purpose is to keep the thread taut as the needle comes up. If that spring is broken or stuck you can get false broken thread messages. If you turn the wheel through a few stitches with the door open you can watch to see if everything is moving correctly. If not, see your local dealer. Odds that it can be fixed are better than they are at the casinos!

Re: Needle Threader problem

Cheryl Paul
 

I just had my needle threader jam in my 15000. I turned the machine on, changed the thread colour, locked and threaded the machine. I got to the needle hit the button and she jammed. When the message came on the screen to “Raise needle bar slowly, raise the presser foot, Power off/on” I did that, the machine did its song and dance that it does when turned on, and it got to raising the needle and then it whirred away for a second or two and was jammed. I did that a few times as I couldn’t really believe that it was messed up, before I gave up and went to bed - it was about that time of day. In the morning I tried again, phoned the dealer and took it right out to Humboldt for a service call. Apparently in the 15000 there is a little plastic piece that goes between things in the needle bar and it can jump out of it’s spot and then one is left with a repair bill. In my case it was a part of a regular service which my machine was due to have anyway. Brenda (our technician) showed me and my friend, whose machine is in the same state as mine was, what the problem was. However, if it happens it requires “a Brenda” to fix it as we can’t or shouldn’t do it on our own.

Now back to needles, The local technician - Eric and also Brenda at a dealer, in the next city 70 miles away, both use Schmetz needles when servicing our machines. They do however, set the machine up with a size 14 Schmetz needle and that might be some of the issue that we have when we get home. I tend to use #12’s mostly, as I don’t normally sew heavier fabrics. Brenda says she almost always sew with a #14 - even her quilts. I’ve used the threader for #11’s but I’m not sure if that is a good idea as our manual says NOT SMALLER THAN a 12. Jim also mentioned a few days ago to someone to ask to have their machine set for a #11, so it must be possible to do that or he wouldn’t have mentioned it. Unfortunately, I’d already got my machine home by the time I read that message. Brenda did make me thread the machine before leaving the shop and it worked just fine, so hopefully, I’ll be good for a while or forever as long as this machine sits in my sewing room. It is just too heavy to need to leave its home very often.

Happy sewing.

Cheryl - Saskatoon

Re: Needle Threader problem

Barbara
 

Thanks Jim.. I am going to check that .. 

On ‎Friday‎, ‎August‎ ‎23‎, ‎2019‎ ‎05‎:‎55‎:‎05‎ ‎AM‎ ‎PDT, Jim Stutsman via Groups.Io <onlinesewing@...> wrote:


This is not an issue of dust, or even living in Las Vegas. The broken thread sensor is controlled by a small rod that is pulled back and forth by the thread as you sew. If you open the door on the left end of the machine you can actually see it in the hole about halfway down. At the bottom of the thread path, where it makes the U-turn, there is a spring. Its purpose is to keep the thread taut as the needle comes up. If that spring is broken or stuck you can get false broken thread messages. If you turn the wheel through a few stitches with the door open you can watch to see if everything is moving correctly. If not, see your local dealer. Odds that it can be fixed are better than they are at the casinos!