Date   

Re: Janome News Email?

Cheryl Paul
 

Vikkie,

I think you just paid for ALL of the shipping. I don’t think that Janome and probably many companies DO NOT pay for any of the shipping costs once the machine is out of warranty or if it needs going out of the dealer’s shop for repair. However, I don’t know this for sure, but it would be my guess.

Shipping is expensive - my kids own a business and that is a huge complaint they have in getting goods to their stores, the quilt shops I shop at also complain about shipping costs as well. It seems that nothing is free anymore.

Cheryl - Saskatoon


Re: Janome V5.5 icon stitch label change

Lyn Quine
 

Thank you Jim yes I was trying to help someone and downloaded trusizer to see if it would help her as she didn’t have software.


Re: WAS Janome News Email?, NOW Shipping machines for repair

Kaye Lessard
 

I had to pay to ship as my machine was out of warranty/
I paid and shipped myself with insurance and it was shipped back to dealer and I paid them for repair and shipping
To ship back to me was about half what I paid to get it there!
Janome gets a discounted rate and does not insure them!! Dealer said they would just replace if something happened!!
Kaye In la


Re: Janome V5.5 icon stitch label change

Jim Stutsman
 

Did you by chance install Wilcom True Sizer? One of the absurdities of Windows is that whatever software is installed LAST for a particular file type (e.g. JEF, PES, etc.) will take over as the icon provider for that file type. You can usually fix it by right-clicking on one of the co-opted icons and choosing "Open with". In the dialog that opens choose the correct software and make sure that the "Always open with this program" box is ticked. Reason #148,326 why I so hate Windows!


Janome V5.5 icon stitch label change

Lyn Quine
 

I used my 5.5 yesterday and all was as usual, today I’ve opened the software and where normally all my stitch files in the manage designs menu showed the design and below a square with a D in it, today all the designs have a blue logo with TS in it?  What does TS stand for I realise D was for Digitizer that made sense TS doesn’t make sense at all.


Re: Error message installing Digitizer V5.5

Jim Stutsman
 

What's going on here is that Digitizer is sending a message to the Wilcom server in Australia to register your installation. This is done in a message using extended markup language (XML). Error code 500 is for "Internal server error", which means the problem happened inside their server. That could be due to the message getting mangled in transmission, though that is unlikely. It may be due to server maintenance taking place at the time. It could also be due to using Windows 8.1, which was never particularly great and has problems with quite a bit of software. To rule out a network error I would try it again on a normal workday (tomorrow in UK where you are). If the problem persists you'll need to contact Janome for assistance.


Error message installing Digitizer V5.5

Sue Sweet
 

I thought my upgrade installation was going fine until I came to registering the software. All installed, USB removed and computer restarted. I open the program and get the screen to put in my Product Key. The other fields on the screen are auto completed, I assume using the details from my installation of V5.0. After entering the code and clicking on OK the process bar gets about halfway and I get the error message " deviceld is empty in request XML(500)"  I have tried using both Firefox and Internet Explorer as my browsers. I am running Windows 8.1. Any assistance you can give me would be appreciated.


Re: WAS Janome News Email?, NOW Shipping machines for repair

Elizabeth Mccall
 

Hi Vickki , Thank you for your timely reply .   I called my LQS ,the owner is out of the shop until Tuesday. & I was just curious about the turn around. My 1500 is not under warranty, so II will be so thankful when it is repaired....I I just hope it can be repaired..no matter the repair cost ! I'll keep; you advised how it comes out...
THANK you again Eliz. Ann in Western NC

On Sat, Aug 17, 2019 at 3:17 PM Vikki Youngmeyer <vikkiy@...> wrote:

I checked my accounting program but in itemizing didn’t specify shipping/handling as such – just the name of the quilt shop.

 

The machine started “chattering” after I used the cutter to cut the thread and it wouldn’t stop. This was on a Sunday. Shop is open on Sunday so I took it in that afternoon. Owner ordered the part on Monday and got it about Thursday. She came in on Saturday and attempted to replace the part. Part sent did not fix the problem, so the owner called Janome in New Jersey the following Monday and they said to ship the machine to them. So I brought the box in later that same day. It was shipped out via UPS – I paid $8 for guaranteed pickup that day from the store. The differential payment between me shipping it out UPS Ground with pickup from the store was about $20 more (not including the $8) than the shipping charge back to the store from Janome. I’d have to check the UPS log at work to find the actual dollar amounts.

 

Janome billed the store for the return shipping and I reimbursed the store. I don’t know if the part originally sent was defective or that there was something else wrong with it. The only charge from Janome was the shipping as whatever they did to fix it was covered under warranty as the machine was only two years old.  

 

The owner did not reassemble the machine, but sent it with “its guts hanging out” along with the part that Janome had sent. When the machine was sent back to the shop, there was no explanation as to what was amiss. If memory serves me correctly I got it back the following Tuesday afternoon.

 

Companies can negotiate shipping rates with the various shipping organizations depending upon volume. Janome ships a lot more than our local LQS does. So it’s worth checking with them to see what they would charge and pay them.

 

Vikki

 


Re: WAS Janome News Email?, NOW Shipping machines for repair

Vikki Youngmeyer
 

I checked my accounting program but in itemizing didn’t specify shipping/handling as such – just the name of the quilt shop.

 

The machine started “chattering” after I used the cutter to cut the thread and it wouldn’t stop. This was on a Sunday. Shop is open on Sunday so I took it in that afternoon. Owner ordered the part on Monday and got it about Thursday. She came in on Saturday and attempted to replace the part. Part sent did not fix the problem, so the owner called Janome in New Jersey the following Monday and they said to ship the machine to them. So I brought the box in later that same day. It was shipped out via UPS – I paid $8 for guaranteed pickup that day from the store. The differential payment between me shipping it out UPS Ground with pickup from the store was about $20 more (not including the $8) than the shipping charge back to the store from Janome. I’d have to check the UPS log at work to find the actual dollar amounts.

 

Janome billed the store for the return shipping and I reimbursed the store. I don’t know if the part originally sent was defective or that there was something else wrong with it. The only charge from Janome was the shipping as whatever they did to fix it was covered under warranty as the machine was only two years old.  

 

The owner did not reassemble the machine, but sent it with “its guts hanging out” along with the part that Janome had sent. When the machine was sent back to the shop, there was no explanation as to what was amiss. If memory serves me correctly I got it back the following Tuesday afternoon.

 

Companies can negotiate shipping rates with the various shipping organizations depending upon volume. Janome ships a lot more than our local LQS does. So it’s worth checking with them to see what they would charge and pay them.

 

Vikki

 


Re: WAS Janome News Email?, NOW Shipping machines for repair

Elizabeth Mccall
 

Hi Vicki,  Thanks for your reply. Can you tell me what Janome paid to send it back to you in Houston? How many days did they keep it before sending ? 
Did you pay them or how was this handled. Did you send along a letter explaining the problem (s) ? 
  I was ready to embroider & guess what ? ..Not the P foot but  A foot...Wham ! So stupid ! Lesson to all , check & re-check for that  P foot !
Anyway I hope the quick turn around, & this major problem can be solved...
Many Thanks, Eliz. A McCall in NC 

On Fri, Aug 16, 2019 at 10:27 PM Vikki Youngmeyer <vikkiy@...> wrote:

I sent my 15000 up to Janome in New Jersey. It was sent thru my LQS where I had bought the machine. I would suggest contacting Janome to get a shipping order as the amount I paid to send it up there was twice the amount they paid to ship it back to me. It took about 3 days to get up there and same time to get back. Shipped using UPS Ground both ways.

Service was good. Machine fixed, problem hasn’t arisen since then. I sent it from the LQS and it was returned to the LQS, so can’t comment on anything regarding shipping elsewhere.

 

Vikki

Houston, TX

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of Elizabeth Mccall
Sent: Friday, August 16, 2019 3:52 PM
To: onlinesewing-janome@groups.io
Subject: Re: [onlinesewing-janome] Janome News Email?

 

Hi there, this is a question off the above subject... for any one who has  send their 15000 to the repair facility in New Jersey 

. I just wonder if you had good servicing  & can pass along  any information . That would be great. I am working with my Janome dealer on this matter and hoping for a quick turn around. 

What have been your experiences ? I hope good! 

Thanks . Eliz. A McCall

 


Re: Janome News Email?

Vikki Youngmeyer
 

I sent my 15000 up to Janome in New Jersey. It was sent thru my LQS where I had bought the machine. I would suggest contacting Janome to get a shipping order as the amount I paid to send it up there was twice the amount they paid to ship it back to me. It took about 3 days to get up there and same time to get back. Shipped using UPS Ground both ways.

Service was good. Machine fixed, problem hasn’t arisen since then. I sent it from the LQS and it was returned to the LQS, so can’t comment on anything regarding shipping elsewhere.

 

Vikki

Houston, TX

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of Elizabeth Mccall
Sent: Friday, August 16, 2019 3:52 PM
To: onlinesewing-janome@groups.io
Subject: Re: [onlinesewing-janome] Janome News Email?

 

Hi there, this is a question off the above subject... for any one who has  send their 15000 to the repair facility in New Jersey 

. I just wonder if you had good servicing  & can pass along  any information . That would be great. I am working with my Janome dealer on this matter and hoping for a quick turn around. 

What have been your experiences ? I hope good! 

Thanks . Eliz. A McCall

 

On Fri, Aug 16, 2019 at 12:28 PM blue_lak via Groups.Io <blue_lak=yahoo.com@groups.io> wrote:

Yes, for those of us with limited space, a 5 thread serger with air threading would be great.


Re: Janome News Email?

Virginia
 

I know of 2 that have sent machines but not the 15,000.  One was the 500 and the other the 12,000 both for constant thread breakage.  Both were repaired and the dealer took the cost not the customer.


-----Original Message-----
From: Elizabeth Mccall <mountainlady989@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Fri, Aug 16, 2019 6:26 pm
Subject: Re: [onlinesewing-janome] Janome News Email?

Hi there, this is a question off the above subject... for any one who has  send their 15000 to the repair facility in New Jersey 
. I just wonder if you had good servicing  & can pass along  any information . That would be great. I am working with my Janome dealer on this matter and hoping for a quick turn around. 
What have been your experiences ? I hope good! 
Thanks . Eliz. A McCall

On Fri, Aug 16, 2019 at 12:28 PM blue_lak via Groups.Io <blue_lak=yahoo.com@groups.io> wrote:
Yes, for those of us with limited space, a 5 thread serger with air threading would be great.


Re: Janome News Email?

Elizabeth Mccall
 

Hi there, this is a question off the above subject... for any one who has  send their 15000 to the repair facility in New Jersey 
. I just wonder if you had good servicing  & can pass along  any information . That would be great. I am working with my Janome dealer on this matter and hoping for a quick turn around. 
What have been your experiences ? I hope good! 
Thanks . Eliz. A McCall

On Fri, Aug 16, 2019 at 12:28 PM blue_lak via Groups.Io <blue_lak=yahoo.com@groups.io> wrote:
Yes, for those of us with limited space, a 5 thread serger with air threading would be great.


Re: Janome News Email?

blue_lak
 

Yes, for those of us with limited space, a 5 thread serger with air threading would be great.


Re: Janome News Email?

JILL BAILEY
 

I’m hoping that there will be just new updates and gizmos for the 15000 like a stitch regulator


Re: Janome News Email?

mamacake6@...
 

I am headed there and it does not appear there will be a 15000 replacement.


Re: Janome News Email?

Virginia
 

I wonder if they will replace the 15000, where they came out with the upgrade last year for the 9400 and the 15,000.  I remember when the 11,000SE came out they waited almost 3 years before replacing it with the 12000.  It will be interesting.  What we need is a 5thread serger that does the cover stitch Jet Air threading.

Virginia


-----Original Message-----
From: Jim Stutsman via Groups.Io <onlinesewing@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Thu, Aug 15, 2019 10:22 am
Subject: Re: [onlinesewing-janome] Janome News Email?

It follows Janome Institute, so it's probably a new top of line machine.


Re: Janome News Email?

Jim Stutsman
 

It follows Janome Institute, so it's probably a new top of line machine.


Re: S7 Feed Dogs Pulling Unequally?

blue_lak
 

It turns out the problem with not the machine itself but the vinyl Clearly Perfect Angles I was using. Though it didn't really feel sticky, I cleaned it with glass cleaner and no more pulling.
Jan in MD


Janome News Email?

blue_lak
 

Anyone know what the Janome announcement will be about next week? Just curious if it's machine- or software-related.
Jan in MD

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