Date   

Re: Janome News Email?

Virginia
 

I wonder if they will replace the 15000, where they came out with the upgrade last year for the 9400 and the 15,000.  I remember when the 11,000SE came out they waited almost 3 years before replacing it with the 12000.  It will be interesting.  What we need is a 5thread serger that does the cover stitch Jet Air threading.

Virginia


-----Original Message-----
From: Jim Stutsman via Groups.Io <onlinesewing@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Thu, Aug 15, 2019 10:22 am
Subject: Re: [onlinesewing-janome] Janome News Email?

It follows Janome Institute, so it's probably a new top of line machine.


Re: Janome News Email?

Jim Stutsman
 

It follows Janome Institute, so it's probably a new top of line machine.


Re: S7 Feed Dogs Pulling Unequally?

blue_lak
 

It turns out the problem with not the machine itself but the vinyl Clearly Perfect Angles I was using. Though it didn't really feel sticky, I cleaned it with glass cleaner and no more pulling.
Jan in MD


Janome News Email?

blue_lak
 

Anyone know what the Janome announcement will be about next week? Just curious if it's machine- or software-related.
Jan in MD


Re: MBX 5.5 INstall by Janome, How do you install Corel

Charles Maier
 

Heather
Thank you for the directions you sent.
I have tried that numerous times and checked Spam and trash for a reset.
I have not received a reset for my password.
I have contacted corel and they want an invoice for my purchase even after sending them screen shots of all the information I have.
I contacted Janome who are contacting Wilcom to see what I can do.
As of today, no one can tell me why I do not get a reset password or will give me a link to reset my password.
I thank you for your help.
Karen


Re: 15000 cutting thread too short

Virginia
 

Your bottom thread cut controls the top as well
 Perhaps your thread is putting too much tension on the top when it cuts. What brand is it? Also have you changed your tensions at all? Remember your machine is set at the factory for the best results? 



Sent from my Sprint Samsung Galaxy S7.

-------- Original message --------
From: "Patrice Krant via Groups.Io" <pkrant@...>
Date: 8/12/19 2:34 AM (GMT-05:00)
To: onlinesewing-janome@groups.io
Subject: Re: [onlinesewing-janome] 15000 cutting thread too short

Hi Virginia: Do you mean the length of the thread on the back of the seam just sewn when you use the auto-lock button? I don’t have a problem with that. I have a problem on the top of the seam with the top thread getting cut so short that it comes out of the needle. Then when I start to sew again, there is no thread in the needle. Still a mystery!


Re: MBX 5.5 INstall by Janome, How do you install Corel

Heather Penwell
 

Karen.  See my reply to all with instructions to install Corel.  It worked for me.
Heather


Re: 15000 cutting thread too short

Patrice Krant
 

Hi Virginia: Do you mean the length of the thread on the back of the seam just sewn when you use the auto-lock button? I don’t have a problem with that. I have a problem on the top of the seam with the top thread getting cut so short that it comes out of the needle. Then when I start to sew again, there is no thread in the needle. Still a mystery!


Re: 15000 cutting thread too short

Patrice Krant
 

Hi Ceil: I wondered about the thread, too, but I am using the same 60 wt. Aurifil that I always do. I tried changing the needle, to see if that made a difference, but it doesn’t seem to. Still perplexed.


Re: 15000 cutting thread too short

Virginia
 

Yes go to your embroidery setting (check your manual) and you can set your thread length.  I have mine set on 1/8.

Virginia


-----Original Message-----
From: Patrice Krant via Groups.Io <pkrant@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Sun, Aug 11, 2019 6:34 pm
Subject: [onlinesewing-janome] 15000 cutting thread too short

Lately, at the end of a seam, whether I use the auto-lock button (above the reverse button) or the thread cutter button, my 15000 cuts the thread so short that it pops out of the needle. So when I start the next seam, the thread is out of the needle and has to be rethreaded. This is inefficient and is becoming annoying. Is there a setting I can change to rectify this? Or do I have to take her to my dealer, 220 miles away in Anchorage, again?
Thanks in advance for suggestions,
Patrice in Alaska


Re: 15000 cutting thread too short

Ceil J
 

Patrice,
Mine just started doing that too on my most recent project!  I was really getting annoyed.  However, it seems to be in my case that it was a thread issue as I was using a cheap thread that seemed to be causing the tension to be too tight (again, or so it seemed) so that even with the pressure foot up the thread was tight in the tension.  When I replaced it with a better quality thread, the problem seemed to go away or maybe it was just a coincidence. 
I bought some Metro thread when they were discontinuing that line for $.39 per spool.  I thought that it couldn't be that bad.  Most are fine but one here and there are just awful.  Now I know what to look for as you can actually feel that the thread is not smooth.  On some spools the thread is bad at first but then I can get to a good point.  But it was cheap.  Lesson learned.
Hope it works out for you as I can't imagine why else the thread cutter would suddenly cut too short.  Hopefully mine is now okay but time will tell.  I can't get to the machine for a few days but I'll let you know if appropriate.
Ceil


15000 cutting thread too short

Patrice Krant
 

Lately, at the end of a seam, whether I use the auto-lock button (above the reverse button) or the thread cutter button, my 15000 cuts the thread so short that it pops out of the needle. So when I start the next seam, the thread is out of the needle and has to be rethreaded. This is inefficient and is becoming annoying. Is there a setting I can change to rectify this? Or do I have to take her to my dealer, 220 miles away in Anchorage, again?
Thanks in advance for suggestions,
Patrice in Alaska


Re: MBX 5.5 INstall by Janome, How do you install Corel

Heather Penwell
 

I opened 5.5, went to the draw function, and saw the same Corel login request. I have other Corel products installed on my computer, so I tried my usual password and message said it was incorrect. I did not use the link at that spot to request a password reset. Instead, here are the steps I took and it worked. 
1. Go to:    www.corel.com/en/support/your-account/
2. Under personal information, choose “Edit Password”
3. At this point a dialogue box opens up where you can sign in as an existing customer or create an account.
4. Use your email address in the “Existing Customers Sign-In” section, then choose “forgot password”. 
5. Another dialogue box opens up “Reset Your Password” with a note to enter the email address associated with your account. Enter it and “submit”.  
6. An email will be sent to you with a link to choose a new password. You must choose a new password within 24 hours.
7. Validate the next email. 
8. Go to 5.5 , launch the draw icon, enter your Corel password and it will take a few moments to set itself up, but it will work. 
9. Note: if you do not have a Corel account, then create one at the dialogue box I mentioned in step 3. 


MBX 5.5 INstall by Janome, How do you install Corel

Charles Maier
 

As you might remember I had trouble installing MBX 5.5 and had Janome tech services install it for me.
I was told  would have to install CorelDraw by myself.
I have been trying to install it and it wants a password.
It says I  have an account, when I send forgot password they never send one.
I called their technical services and was told I would hear from them in 24 hours, that was 2 days ago.
Today I called Customer Service and was told I do not have an account. 
When I told them that I receive a message from them saying I do, Jan told me to call tech services again.
Has anyone who had Janome install their MBX 5.5 gotten the Corel to install?
I know this is probably trivial but I figured if you buy it you might as well be able to use it.
I am also going to sent Janome a note since they said to call Corel.
Thank you for any information and support 
Karen


Re: MBX v5.5 in US

Steven C. Haber
 

The trouble could be that the Janome reps aren't actively marketing 5.5 too. You need to ask your dealer to keep pushing. If they can find a part number on the Janome intranet site, it could help if your dealer has a rep. that isn't savvy about this (because Janome keeps hyping Artistic Digitizer over MBX).

Janome Institute is in a few weeks in Atlanta (a dealer event). Perhaps we'll hear more through our dealers about the future of the Wilcom/MBX partnership after then.


Re: Hatch

Lyn Quine
 

To get a cut file in 5.5 you’ll need convert into Corel and save as an SVG file ( that’s what I use for scan n cut) I’m not sure what you need with the Janome cutter.  You will need to separate out the elements before converting.  But it can be done.  


Re: Hatch

Jim Stutsman
 

You're only dreaming if you can duplicate a few hundred person-hours of software development with a simple patch!


Re: mbx v5.5 in Australia

Cheryl Paul
 

I think I’ll move to Australia for that price - I’m having to pay $699. CDN for my upgrade of version 5.0 - 5.5. The Canadian dollar is probably close to the Aussie dollar in comparison to US dollars.

Cheryl - Saskatoon


Re: Hatch

Cheryl Paul
 

I live in Canada and my Dealer just texted me yesterday that MBX 5.5 is available here now. I’ve ordered mine and it will cost me almost as much as the Hatch2 deal I did in December. I’m getting it because I’m so familiar with the program and I understand that “cut” files will be available in it. Now I’ll just have one more thing to learn. I just wish that Janome would have the Artistic Edge Cutter machine compatible with MBX as well - I guess we can’t have that and the “moon” too. I wish I knew more about programming, then maybe I could do a patch of some sort to get everything I wanted to work on my computer to an output source. Jim am I dreaming a little too much.

Cheryl - Saskatoon


Re: MC 12000 Pressure Sensor

Lyn Quine
 

I have a 12.  and 15000 and neither have had problems, (taking precautions here feel the need to touch wood & whistle to ward off Fate).  

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