Date   

Re: About Horizon Link

Jim Stutsman
 

Your procedure should work, though getting Windows to access a CDROM on another computer might be tricky. I prefer to convert CDROMs to ISO as soon as I get them. ISO stands for International Organization for Standardization. ISO 9660 is the published standard for the file system that Microsoft uses for CDROM and DVDROM. The software you need is free from this site: https://sourceforge.net/projects/iso-creator-cs/  It's one of many such utilities. Note that this web page is a forest of "free trial" and "sign up" downloads. The money from those is what makes it free. Click ONLY the large green DOWNLOAD button at the top of the page, nothing else! That will get you the program, which you double-click to install. Here are my suggested steps for the process:
  1. Download the utility as outlined above.
  2. Get a spare, smallish USB drive or buy one. 1GB is enough, but more is not a problem.
  3. Convert your original Horizon Link software CD to ISO using the utility. Save the created ISO on the USB from step 2.
  4. Copy your downloaded HL update file to the same USB drive.
  5. Insert the USB drive into your new computer.
  6. Double-click the ISO file. This is equivalent to inserting the CD in the computer. If it doesn't auto-start the installation click the "Setup" in the open ISO.
  7. Once installation finishes double click the update file (.exe).
  8. Done!

Keep the USB drive in case you ever need to reinstall HL in the future.


About Horizon Link

Deb K.
 

I have ordered a new Dell Laptop and I want to be sure I get this right. This is the process I am planning for Horizon Link Suite, I won’t have an optical drive so from my networked drive I will copy and install my original Horizon Link application the one from my original disk provided by Janome, when that’s done I will run the installation exe that was sent to me after the upgrade was done on my machine last year. At that point I should have all of the Suite old and new on the new PC right?
Will I need to uninstall these from my old laptop that I plan to keep or can I leave them on both devices?
Thanks in advance,
Deb


Re: Needle Assembly Shudders

Jim Stutsman
 

Diagnosing problems remotely is pretty sketchy, so I can’t really answer your questions. I don’t know what you are doing to “reset the needle position”, but I’m guessing you are pushing the needle bar one way or another prior to turning it back on. If that works it could just be a lack of lubrication that causes the problem. Showing your technician what you do to fix it would help him or her to know what to look for. As long as there are no parts involved it should not be an expensive repair.


Re: Needle Assembly Shudders

Kim Cotcher
 

My machine has started to do this very thing! I am able to reset the needle position and it will start up. But maybe is is only going to get worse? Is there something I can do after it starts up to reset something?  Boy I am not looking forward to an expensive repair. Thank you for sharing your vast knowledge of this machine. You are amazing. When I go to my service technician with my notes of the problem and the fixes he just looks at me. Lol! I do my research of this list and go prepared!  Have a great day!

On Sat, Jul 20, 2019 at 5:39 PM <jfinn724@...> wrote:
Thank you very much Jim. This is exactly what we needed. We have passed it on to our dealer.

I have been lurking here for several years, and have always admired the sharing of information and help that the members offer. I am now a grateful recipient.

John


Re: flash drive

Jim Stutsman
 

There are a couple of possibilities here. First is the flash drive itself. Those devices are not "forever". The process of writing to them actually wears them out over time, and when the time runs out you will lose data. Never have your flash drive be the only place designs are stored! In your case, since the computer has no problem with the drives they are probably OK.

Which brings us to a not-so-great conclusion. It would appear that the USB port has failed. One weakness in the design of the Janome USB system is that it leaves the drives hanging out over the side of the machine. If it's in a cabinet, and a USB drive is plugged in, it can catch on the edge if the machine is pushed down into the cabinet. That can snap off the plastic piece that holds the USB contacts. Take a strong light and shine it into the USB connector you've been using for your flash drives. If you see what looks like a tangle of wires it means the plastic support is broken. It's on a separate board, so the part should not be horribly expensive, but there will be cost involved.

Did you by chance try BOTH USB ports? If one is damaged, the other one might still work. In any case, it would appear the problem is in the machine. So sorry!


flash drive

itsatweetything
 

Hi, I have had my machine for about 1 year. Everything worked.  Last week, it would not recognize one of my
flash drives. Then it said, flash drive unusable. Which concerned me, I had a number of designs on that one.
I put it on my computer, and it worked fine. All the information was there.  So I tried another flash drive, that
came with the machine, that had designs on it, put it in the 15000, and it kept saying insert flash drive.
I tried it on #1 and #2. So is there something wrong with my flash drive unit. Could I have done something
and caused this to happen. I just purchased a laptop, with the intent to hook it up to the 15000. But I 
wasn't going to do, right now. Besides, I don't like the idea of something on my machine,that does not
work.  It is only about 4 years old, with only 13 sewing hours when I bought it.
I love this machine. Would you offer suggestions or a solution.
Thank You      Maureen


Re: Needle Assembly Shudders

jfinn724@...
 

Thank you very much Jim. This is exactly what we needed. We have passed it on to our dealer.

I have been lurking here for several years, and have always admired the sharing of information and help that the members offer. I am now a grateful recipient.

John


Re: Question regarding Janome 11000SE.

Lyn Quine
 

Sorry flipping spell check!  YOU CAN SAVE to Dropbox and wifi USB etc.  I read it before sending and thought it was ok but obviously spell check out extra letters in


Re: AcuFeed Flex Prfessional Grade Foot (HP2)

Barbara Castle
 

Thank you for this specific wording. It has answered my wondering about whether I need to select this tab when I am sewing regular stitching using the acufeed feet. I hadn’t been and I guess that’s good! Will certainly use it when using decorative stitches to make sure the acufeed will work correctly. 

Barbara (in slightly cooler than usual central California)  

On Fri, Jul 19, 2019 at 4:32 AM Anne Hein DE <annhein83@...> wrote:
The acufeed tab on the machine only shows you the preferred stitches needed with the acufeed foot. When you use the hp2 foot with the hp plate the plate sets the machine to only the straight straight stitches you can use. That is why the acufeed tab does not light up. 

Anne in DE


Re: Question regarding Janome 11000SE.

Lyn Quine
 

Acudesign is very powerful, you can select hoops for just about all the Janome machines and lots of other brands, the edge cutters  and a couple of generic hoops.  You can’t save to a wifi USB or Dropbox or box, as well as the USBs for the iPad (double ended).  I was using Acudesign with my 350e and 12000 long before I got my 15000. 


Re: Question regarding Janome 11000SE.

Virginia
 

Don't you have to select the hoop.  The 11,000SE has different hoops.



-----Original Message-----
From: Anne Hein DE <annhein83@...>
To: onlinesewing-janome <onlinesewing-janome@groups.io>
Sent: Sat, Jul 20, 2019 7:56 am
Subject: Re: [onlinesewing-janome] Question regarding Janome 11000SE.

Virginia the 11000 is not wireless but machines that are not wireless can use some of the apps. They would need to transfer in different ways. From AcuDesign you can transfer to a lightening USB stick. AcuEdit you can conbect the ipad to the pc and use iTunes. 



Re: Question regarding Janome 11000SE.

Anne Hein DE
 

Virginia the 11000 is not wireless but machines that are not wireless can use some of the apps. They would need to transfer in different ways. From AcuDesign you can transfer to a lightening USB stick. AcuEdit you can conbect the ipad to the pc and use iTunes. 



Re: Needle Assembly Shudders

Vikki Youngmeyer
 

I had that happen with my 15000 about a year ago. I took it to the shop where I bought it and the owner who is also a Janome service technician ordered the part and replaced it, but it didn’t fix it. She had me bring in the box and we packaged it up and shipped it back to Janome in New Jersey. One week later and about $100 in shipping costs I got it back and it has been working since then. I don’t know if it was a bad part or if other parts were involved and replaced. It was covered under warranty except for the shipping.

 

If one has to ship it, I would suggest contacting Janome and see if your dealer can get a shipping tag from them as it might be cheaper than dropping off to the UPS store. I’m guessing, but when I had it shipped out it was one cost and when they shipped it back, the cost was half what I paid.

 

Vikki

Houston, TX

 

From: onlinesewing-janome@groups.io <onlinesewing-janome@groups.io> On Behalf Of jfinn724@...
Sent: Friday, July 19, 2019 4:01 PM
To: onlinesewing-janome@groups.io
Subject: [onlinesewing-janome] Needle Assembly Shudders

 

We are in need of help.

When we turn on our MC 15000 the needle assembly shudders and the display says to raise the presser foot and turn off the machine. The presser foot does not raise, and the machine’s buttons are ineffective. When we turn the machine back on the same thing happens.

 

We took the machine to the Janome dealer in Arlington Heights, IL. They are a Janome authorized service center. The technician had trouble diagnosing the problem and sought help directly from Janome. He was told the zig zag motor needed to be replaced. When the new motor arrived and he installed it, exactly the same problem occurred. They are still trying to get a fix from Janome. They have had the machine for 5 weeks now. Today they told me that they are trying to reach a specific knowledgeable individual at Janome, who has not returned their calls.

 

Does this problem sound familiar to anyone? Jim, any thoughts?

 

Thank You!


Re: Needle Assembly Shudders

Jim Stutsman
 

The needle shuddering is actually part of the power-on self-test. It moves the needle to the extreme left and right zigzag positions as part of the test.The fact that the needle assembly is shuddering would suggest that the zigzag motor is trying to move the needle, but not succeeding. Replacing the motor did not help, so either the gears that the stepper motor drives are bound up in some way (which your technician probably checked), or the transistor driving the stepper motor has failed. That would be on the A board, which is probably what they will suggest to fix it. This is a pretty rare problem, which is probably why they are trying to reach the head of technical services. Unfortunately they could have already ordered an A board and swapped it a couple of times in 5 weeks.

For the benefit of onlookers, any time the machine powers up to a "Raise presser foot and turn off" it means that one of the self-tests has failed. Usually this is because a sensor is just every so slightly out of adjustment, so the problem comes and goes, but if it is solid as in this case then service is the only option.


Re: AcuFeed Flex Prfessional Grade Foot (HP2)

zeekabo <Zeekabo@...>
 

I figured with  the HP2 AccuFlex foot that's to be used with the HP plate and attaches like the other Accufeed feet the tab would light up. Jim says it doesnt light up with that foot and since it's sewing just fine I'm okay with that. I just wanted to make sure I wasn't doing something wrong.  The HP system is awesome!


Re: AcuFeed Flex Prfessional Grade Foot (HP2)

zeekabo <Zeekabo@...>
 

I figured since I am using the HP2 AccuFlex foot for the HP plate that attaches like the other Accufeed feet tseehe tab would light up. It sews just fine so I guess there's no problem.


Needle Assembly Shudders

jfinn724@...
 

We are in need of help.

When we turn on our MC 15000 the needle assembly shudders and the display says to raise the presser foot and turn off the machine. The presser foot does not raise, and the machine’s buttons are ineffective. When we turn the machine back on the same thing happens.

 

We took the machine to the Janome dealer in Arlington Heights, IL. They are a Janome authorized service center. The technician had trouble diagnosing the problem and sought help directly from Janome. He was told the zig zag motor needed to be replaced. When the new motor arrived and he installed it, exactly the same problem occurred. They are still trying to get a fix from Janome. They have had the machine for 5 weeks now. Today they told me that they are trying to reach a specific knowledgeable individual at Janome, who has not returned their calls.

 

Does this problem sound familiar to anyone? Jim, any thoughts?

 

Thank You!


Re: Wifi issues

Jim Stutsman
 

Since it worked initially the problem is most likely interference. At the moment there are 12 other WiFi connections available in the neighborhood around me. Unless you live in a remote location, this is usually the case. Interference can also come from cordless phones, microwave ovens, and even LED light bulbs. If you can change the router channel to one that is not used by a neighbor it may help. In the US there are 11 channels available. However they are so close together in frequency that the choices really come down to 1, 6, and 11. Consult the instructions for your router (Google the model if necessary) and try different channels. Most current routers offer a choice between 2.4GHz and 5GHz. The machine can only use 2.4GHz, which is slower and more prone to interference. It may be helpful to try changing settings at a time when few people are home. Even though most WiFi routers are on all the time, if they are not actively passing data there will be less interference.


Re: Spanish Hemstitch

Anne Stoye
 

I have read that a plastic coffee stirrer (or similar) can be taped in front of the needle to keep the two pieces of fabric a uniform distance apart for the faggoting.  If there isn’t a special foot available, you could try Heath Robinson methods.

 

Anne


Re: Spanish Hemstitch

Irene Holland
 

There appears to be a foot for janome sergers. Well, after looking at the other brand's feet, I guess I'll just have to put my McGyver }.
Irene

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