Date   

You guys are fabulous and so appreciated

Sewhat
 

Merry, Merry Christmas and Happy Holidays to all. Jim, you and Diane, are
amazing!!! You take such good care of us. Thank you for the beautiful
wreath pattern. I love it.  Thank you soooooo much!!!!!!!!!!!!!!!!


Donna Strode


Re: needle plate message setting up for embroidery

Kaye Lessard
 

There are 2 needleplates that come with 15000! Regular sewing- bigger hole for zigzag and the straight stitch plate- one small hole!
Yes you can embroidery with regular plate but
Stitches better when using straight stitch plate!!
Kaye in la


Re: needle plate message setting up for embroidery

Jim Stutsman
 

It sounds like the needle plate sensor may need adjusting. However you should check that area in the back right corner of where the needle plate sits. Clean out lint or debris, if any. Also make sure you press the circle on the plate when installing. It requires a bit of muscle to seat it fully.


needle plate message setting up for embroidery

Chris House
 

First embroidery project begun on my new-to-me 15,000-- followed the directions in manual to get ready and used designs in the machine. I changed the needle plate to single needle and got message on screen telling me wrong plate is installed.  Took out and reinserted several times, turned machine off and on, re-read directions, substituted my 12,000 single needle plate, and same message appears.  Frustrated, just used the regular sewingplate and embroidered a project which turned out OK.
Does this problem have a 'at home' solution?  Closest Janome dealer is 5 hour drive one way. (not a minute of exaggeration). 
Is it OK to continue to use the sewing plate for embroidery or was I very lucky my fairy godmother was watching over me for this first project? approx 33,000 stitches.
It was updated by previous owner to Quiltmaker version 3.00.
Is there an archive of FAQ's?
Thanks in advance.
Chris


Re: Digitizer V5

favymtz
 

Jim, V5 will handle the icons, BUT you’re correct that what happened is the most recent software installed that also had that ability to show icons broke the MBX ability. It happened to me too when I ran a trial of Sewiconz.
The only fix is to notify JAI support and they can work with you and even possibly call in Wilcom to assist. Some changes to the Run and Command functions of your computer need to be reset.
At one time I uploaded the instructions to the old 12 and 15000 Yahoo! Group, but they didn’t get saved when the group moved over to.io online sewing, and unfortunately I can’t find my file either.
I’d love to be able to help, sorry!
Favymtz 


Re: Digitizer V5

Caroline Wright
 

Thank you.  I will contact them.  My dealer called me back and said they were told the update had not been released yet and they would let me know when it was.  Has anyone on here been able to get it and if so can it be shared or is it specific to only one machine? 


On Dec 14, 2018, at 1:39 PM, juliadlf.ny@... wrote:

If you haven't figured out the issue, maybe try contacting Janome in N.J. for technical assistance. I've used them and they are very helpful.Not sure if  Terry is still there but worth
contacting them either by phone or email.
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Re: 15000 quiltmaker update

Virginia
 

If you mean for the Horizon Link yes zjanome can help. I had to contact them for that and the code for the ipad apps for my 15000.



Sent from my Sprint Samsung Galaxy S7.

-------- Original message --------
From: "Caroline Wright via Groups.Io" <grannygeek4@...>
Date: 12/14/18 1:30 PM (GMT-05:00)
To: onlinesewing-janome@groups.io
Subject: Re: [onlinesewing-janome] 15000 quiltmaker update

I called my dealer this morning and was told that they had never heard of this and the person I spoke with said she had attended the training.  She did say she would call around and get back to me.
Does anyone know if Janome would send the link directly to me if I contact them?  And, thanks for your help.

Carol


On Dec 13, 2018, at 11:04 PM, Pixey via Groups.Io <pixeyam@...> wrote:

Also, after you get the link and download the new version, be sure and keep a backed up copy of what you downloaded.  This is because the link will go away after a while and if you need to reload it on a new or second machine, you will want to have a copy.

Pixey


On Dec 13, 2018, at 7:44 PM, Caroline Wright via Groups.Io <grannygeek4@...> wrote:

I just had my Janome 15000 updated today to quiltmaker version.  Is there also an update for the software Horizon Link Suite 1.2 that I have on my PC?  I keep seeing a reference to 1.3?

Thanks
Caroline


Re: Digitizer V5

juliadlf.ny@...
 

If you haven't figured out the issue, maybe try contacting Janome in N.J. for technical assistance. I've used them and they are very helpful.Not sure if  Terry is still there but worth
contacting them either by phone or email.
image001.png


Re: 15000 quiltmaker update

Caroline Wright
 

I called my dealer this morning and was told that they had never heard of this and the person I spoke with said she had attended the training.  She did say she would call around and get back to me.
Does anyone know if Janome would send the link directly to me if I contact them?  And, thanks for your help.

Carol


On Dec 13, 2018, at 11:04 PM, Pixey via Groups.Io <pixeyam@...> wrote:

Also, after you get the link and download the new version, be sure and keep a backed up copy of what you downloaded.  This is because the link will go away after a while and if you need to reload it on a new or second machine, you will want to have a copy.

Pixey


On Dec 13, 2018, at 7:44 PM, Caroline Wright via Groups.Io <grannygeek4@...> wrote:

I just had my Janome 15000 updated today to quiltmaker version.  Is there also an update for the software Horizon Link Suite 1.2 that I have on my PC?  I keep seeing a reference to 1.3?

Thanks
Caroline


Re: S9 WiFi

Jim Stutsman
 

The WiFi allows you to connect an iPad to the machine using apps like AcuEdit and AcuDesign. You can also use it to connect your computer to the machine as an alternative to USB.


Re: 15000 quiltmaker update

Pixey
 

Also, after you get the link and download the new version, be sure and keep a backed up copy of what you downloaded.  This is because the link will go away after a while and if you need to reload it on a new or second machine, you will want to have a copy.

Pixey


On Dec 13, 2018, at 7:44 PM, Caroline Wright via Groups.Io <grannygeek4@...> wrote:

I just had my Janome 15000 updated today to quiltmaker version.  Is there also an update for the software Horizon Link Suite 1.2 that I have on my PC?  I keep seeing a reference to 1.3?

Thanks
Caroline


S9 WiFi

DIANNE COOPER
 

 

I have the S9 and wonder how do you use the WiFi???



Re: 15000 quiltmaker update

Jim Stutsman
 

If your dealer did the update to the machine, then you are in the US or Canada. In those regions the dealer is responsible for sending your email to Janome, who will in turn send you a link to download the 1.3 update to Horizon Link Suite. This normally happens quickly *IF* your dealer did that. Check with your dealer to make sure.


15000 quiltmaker update

Caroline Wright
 

I just had my Janome 15000 updated today to quiltmaker version.  Is there also an update for the software Horizon Link Suite 1.2 that I have on my PC?  I keep seeing a reference to 1.3?

Thanks
Caroline


Re: Digitizer V5

Cheryl Alm
 

I have the problem with the icons as welll and have no other programs installed believe this started with one of the Windows updates in late summer.  Very frustrating.  Keep hoping there will be an update for V 5 to address this issue.


On Dec 13, 2018, at 5:12 PM, "hesterj19@..." <hesterj19@...> wrote:

Thanks Jim-- V5 has an online manual that gives pretty specific directions on how to make the thumbnails show, and I've followed them but the thumbnails still don't show.  For several years I've had Embird loaded along with Digitizer and it all worked fine, till it didn't. I uninstalled Embird in hopes that would fix the problem, but it didn't.  Now I'm wondering if my Buzz Tools upgrade is what messed up everything.  Maybe someone on the list has had the same problem and can share how they fixed it......Thank you again for replying to my plea for help!  
 


Re: Digitizer V5

hesterj19@att.net
 

Thanks Jim-- V5 has an online manual that gives pretty specific directions on how to make the thumbnails show, and I've followed them but the thumbnails still don't show.  For several years I've had Embird loaded along with Digitizer and it all worked fine, till it didn't. I uninstalled Embird in hopes that would fix the problem, but it didn't.  Now I'm wondering if my Buzz Tools upgrade is what messed up everything.  Maybe someone on the list has had the same problem and can share how they fixed it......Thank you again for replying to my plea for help!  
 


Re: the wreath pattern? Files section is where?

Carolyn Gazerro
 

If you have Dropbox, a member can put it there and send the link to you in order to access it. That is if Jim is OK with it as he has the rights to all the online sewing material.

Carolyn 🌹


Re: Digitizer V5

Jim Stutsman
 

The problem with design icons is one that comes up over and over. Windows is built on the premise that there is one, and ONLY one, program to open files of any particular type. The icon assigned to that type of file gets set when the program, in this case MBX V5, gets installed. There are other programs that can be installed to manage the icon display, such as Embird's Iconizer, but if another program is installed after those, the icon feature is lost. I don't believe that MBX V5 itself will handle the icon display, though I don't really use it that often. You probably need another program to handle that. Perhaps someone on this list can make some recommendations.


Re: question about acufil and latest horizon link

Patricia Ward
 

Thank you, Faviola. I finally realized that in a moment of clarity when I was not tired....    For some reason I never took the Acufil off my desktop so that is why I was confused.  After I opened Horizon Link Suite, I saw it there and smacked my forehead and said,  DUH...  

Thanks again.    Have a good day! 

Pat

On Thu, Dec 13, 2018 at 9:20 AM favymtz <favymtz@...> wrote:
Pat, the Acufil program for the 15000 is part of Horizon Link Suite, so it's "IN" the installation cd for the program. On our 12000 machines Acufil was a separate program and had it's own installation cd.
Faviola


Re: question about acufil and latest horizon link

favymtz
 

Pat, the Acufil program for the 15000 is part of Horizon Link Suite, so it's "IN" the installation cd for the program. On our 12000 machines Acufil was a separate program and had it's own installation cd.
Faviola

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