Date   

Re: using purchased fonts

Joyce Daniel
 

Mary,
I do this often but it needs to be done thru your embroidery software as each letter is viewed as a design. So, each letter needs to be added individually. A slow- go but you get a custom piece. ( Fonts used must have been digitized for embroider. A font from your computer will not work to embroider on your machine)
I first unzip each letter and dst it in Buzz tools which is what my Embroidery Magic 2 software requires. These are both lower end softwares but I like them and do they do what I need. I'm thinking any software will do this.
I then load each letter individually into EM2 and place it where I want it. Same for next letters. You can also add designs w your letters.
When it's like I want, I save it and Jef it in Buzz Tools so it can be embroidered.
Where did you find the Papyrus font? I embroider the inserts for The Lydia Project and would like to do the Faith, Hope, and Love in this font.
Please LMK if you have more questions.
Joyce in GA
mdaniel@...


Re: Resolution to MC15000 error message

Vikki Youngmeyer
 

I’m glad you had success with your repairs. I had to have my 15000 shipped back to Janome New York as replacing the thread cutter motor did not solve the shaking problem. As my machine is over a year old, I get to pay shipping charges at least to get it there, which were $117. Don’t know if I will be charged a return shipping fee or not.

 

Vikki Youngmeyer

Houston, TX

 


Re: using purchased fonts

Cheryl Paul
 

Mary

It sounds like you have purchased the whole alphabet as individual stitch files in the JEF or other format.  That is not considered a “font” in the sewing machines language.  You got what you thought was a whole alphabet and maybe characters too, that you could make a set of lettering that would combine into a font like “Ariel” or “Courier” that typists use to create documents for printing.  To be able to do the “typing” kind of stitching you are trying to achieve you would have to use your “edit” screen on the sewing machine and add each individual letter to make a word.  This only works if the letters are not to large to fit on the screen.  You can use your largest hoop and place the letters vertical if needed and drotate each letter to what appeals to you.  Then you can save that file , give it a name and you’ll have it for future use.  There is no way that you can make an alphabet file with what you’ve purchased.

 

If you have digitizing software, such as Digitizer Version 5 (or earlier versions), you could use the fonts available in it and the “True Type” fonts will work as well, but may need some fixing if they are narrow lettering – the ones in the program itself are best though.  To add more fonts to the True Type, I’ve downloaded free fonts from http://www.dafont.com.  You’ll want to have some time if you do that because there are hundreds and hundreds to choose from.  You download them and then they need to be installed on your computer.  They then go into your computer’s font list and should show up in the Digitizing software to use like any other lettering you wish to do.

 

When I’ve purchased and downloaded fonts like I think you did, I usually just want one letter to start a word i.e.:  to start a name to put on a project I’m making.  I have 13 grandchildren and they love to see their names appear on something.  Hope this helps you a bit to get your project going.

 

Cheryl - Saskatoon


Resolution to MC15000 error message

TC Wiley
 

I am happy to say that I am confident that the needle threader error/jam that caused my machine to stop and resulted in 4 trips to service is resolved. 

I wanted to share the issue in hopes that it might help others. The initial diagnosis was "a bind in the threader assembly". The next two service visits found that the motor had popped out of the bracket. Finally, the tech took apart the threader assembly and found two loose screws.....probably loose from Day 1 and they finally vibrated looser. 
I am excited to pick it up and bring it home soon.

Kudos to the local Tucson, AZ service tech (since I am traveling and away from home). He stuck with it till resolution


Re: Sunset Stitches Digitizer Workshop

Betty S
 

Just wondering if anyone in the UK has received the 2016 DVD as mine has not yet arrived.
Betty


embroidery on thinish knit t-shirt

Moira Rogow
 

Hi all! I've got a few summer t-shirts that I would like to embroider. Usually I buy 100% cotton, medium weight, but I haven't been able to find any lately and I have substituted a light weight cotton and spandex mix. I've got an old shirt close to them that I'm experimenting on. I tried a flower, a bit dense, and the stitches were pulling away from the shirt. Is this because the design is too dense? Or is there something else I should be looking at? Any advice will be sincerely appreciated!
Moira


using purchased fonts

Mary E
 

I purchased a Papyrus embroidery font for a logo I am doing. The files were all individually downloaded (each letter has a file). How do I combine them into a word? i tried importing them to my 1500 as separate files figuring I would combine them as one pattern but the group key doesn't light up and even though i've saved each letter into a file on the Janome, when I open the file, nothing is there. 
Help please
Mary Eckstein


Janome/Wilcom MBX V5 and the Windows 10 latest update Creative

maggie cooper
 

Apparently the latest Windows 10 ''Creative'', doesn't care much for the Corel x16 element, the following content has come from the writers of MBX V5 and echoes the response some MBX V5 users have received from tech support. So if you find you are experiencing MBX V5 crashes, use the Windows Uninstall tool, you'll find it by going to Control Panel, locating Programs and Features, opening it, scroll down to the Corel Draw x6 entry and use the Uninstall command , as I have MBX v4.5 and V5 plus a full Corel suite that has never functioned correctly I don't know how many Corel x6 entries you'll find. If you don't own a full Corel suite that you purchased, uninstall every single Corel entry you find. When the uninstall says Corel x 6 has been successfully removed, close the Control Panel screen, then go to Program Files and look for a Corel Folder, if one is there Delete it, then visit Program Files (x86) and see if a Corel File is there, if it is Delete it. Delete any Corel icons on your desktop or task bar. (At this point do NOT uninstall MBX V5, ignore it.) When you have done that go back to your Control Panel, locate Administrative Tools, open it and scroll down to Disk Clean Up, run it, when it asks ''are you sure you want to delete these files'', (it lists various bits) answer Yes. When that has finished if it hasn't asked you to restart your computer, Turn off your computer, right off not a restart, wait for a couple of minutes and reboot your computer. Launch MBX V5, if you get an error message referencing the Hasp license, go to Program Files (x86) locate Digitiser, open it, MBX V5, Bin, locte Hasp install and click on it, if it refuses to work then you will need to uninstall the program and re install. 
---------------------------------------------------------------------------------------------------------------------------------------------------------------------

if re-installing the software on the same PC, it does not use an activation. This is because:

 

1.   The software license is written onto the PC hard drive in a place that cannot easily be removed

2.   We made some changes on the server side for the security as a double check so it uses an existing entitlement when one is found for the same PC
If the operating system is the latest update of Windows 10 (Creators update), before running the software, make sure that CorelDRAW Essentials X6 is completely uninstalled. It fails miserably with the latest Windows 10 update and will cause Janome to crash. See if Janome stabilises before going the next step of uninstalling and re-installing Janome V5.
If uninstalling and re-installing Janome V5 is needed, make sure that whenever the installation asks for a reboot, that it is done, do not skip any of these prompts. Make sure that any updates are also installed when prompted.
-------------------------------------------------------------------------------------------------------------------------
Jim I'm sorry this is so long but as uninstalling Corel can cure MBX crashes, and Corel is only a taster getting rid of it could be the answer to preventing its flakey programming from taking MBX out every time Corel fails.
Maggie Cooper in UK


Re: MBX v5

Judy Jackson
 

Hi Nancy,
I actually like the idea of a tech taking remote control! I am so non technical that hope someone else could do it for me. I can’t see it happening though! 
As for the Coral part of the program I don’t think it’s ever worked, so obviously I had done something wrong when I first installed it 3 or more years ago. 
Judy. 


On Mon, 26 Feb 2018 at 22:23, Nancy Reynolds via Groups.Io <n.holloway70=yahoo.com@groups.io> wrote:
The problem with uninstalling is the corel portion of the program, Janome tech said un-installing the program will require you to allow the tech to remotely take control of your PC to reinstall Corel, this was when version 5 was new so they may have resolved that now


On Mon, Feb 26, 2018 at 11:36 AM, onlinesewing@...
When MBX V5 is installed it creates a file containing a "footprint" of the machine. If MBX V5 is removed, that footprint may also be removed. I don't know enough about how the process works to know whether it would recreate the same footprint and not use an activation. However there is a tool to transfer the activation to a new machine: Digitizer V5.0 Activation (Software License) Transfer Program. If you use that prior to uninstalling it may preserve the activation. If not, and you have only used one, you should still be good on reinstalling.


Re: MBX v5

Nancy Reynolds
 

The problem with uninstalling is the corel portion of the program, Janome tech said un-installing the program will require you to allow the tech to remotely take control of your PC to reinstall Corel, this was when version 5 was new so they may have resolved that now


On Mon, Feb 26, 2018 at 11:36 AM, onlinesewing@...
<onlinesewing@...> wrote:
When MBX V5 is installed it creates a file containing a "footprint" of the machine. If MBX V5 is removed, that footprint may also be removed. I don't know enough about how the process works to know whether it would recreate the same footprint and not use an activation. However there is a tool to transfer the activation to a new machine: Digitizer V5.0 Activation (Software License) Transfer Program. If you use that prior to uninstalling it may preserve the activation. If not, and you have only used one, you should still be good on reinstalling.


Re: MBX v5

Judy Jackson
 

Thanks Jim, I read this but as I would be reinstalling on the same computer, I  didn’t think it was relevant.
Maggie is looking into it for me. 
Thank you again for your help.
Judy  


On Mon, 26 Feb 2018 at 16:36, <onlinesewing@...> wrote:
When MBX V5 is installed it creates a file containing a "footprint" of the machine. If MBX V5 is removed, that footprint may also be removed. I don't know enough about how the process works to know whether it would recreate the same footprint and not use an activation. However there is a tool to transfer the activation to a new machine: Digitizer V5.0 Activation (Software License) Transfer Program. If you use that prior to uninstalling it may preserve the activation. If not, and you have only used one, you should still be good on reinstalling.


Re: my 12000

Jim Stutsman
 

Yes, there is a fuse inside the power supply. It is not user-replaceable and your dealer may not stock it, as they very rarely blow. You will need to take it in for service.


Re: MBX v5

Jim Stutsman
 

When MBX V5 is installed it creates a file containing a "footprint" of the machine. If MBX V5 is removed, that footprint may also be removed. I don't know enough about how the process works to know whether it would recreate the same footprint and not use an activation. However there is a tool to transfer the activation to a new machine: Digitizer V5.0 Activation (Software License) Transfer Program. If you use that prior to uninstalling it may preserve the activation. If not, and you have only used one, you should still be good on reinstalling.


Re: top thread

Jim Stutsman
 

Lots of possibilities - it could have come out of the take-up lever. If the spool cap didn't cover the entire spool it could have caught on the edge. It could also happen if the design is very dense, and the needle is too large. For example, a size 14 needle is too big for satin stitches 1mm wide. Usually when this happens you'll hear a non-standard sound from the machine. Fast action is then needed to stop it, which is why it's risky to start a design and walk away.


my 12000

itsatweetything
 

I was embroiderying, and left the room. The top thread ended up, winding in my bobbin area. The machine stopped,
and shut off.  I cleaned it up, but the machine will not turn back on. I have unplugged from serge protector, and 
plugged into the wall. It still won't turn on.  Is there a fuse in the machine? Or what happened to my machine?
Maureen


Re: Follow-up on MC15000 error

Sue Raabe <susies.stitches@...>
 

Funny, I just started having the same problem!  It started when I put on the walking foot, which I haven’t used in ages.  The only way I could solve it was to take the foot off and put it back on again.  Not sure if it was from the S9 or 15000, since I have 2 black accessory cases.  I purchased one for my 12000, and the dealer told me to keep it when I traded it.  Of course, it came with the 15000, so I put the feet for the S 9 in the extra one.  The feet are interchangeable, so could that make a difference?  Also, I’m now having trouble with the needle threader.  Had it replaced as part of the update, and it worked fine until recently .  My dealer tried it 5 times successfully before he let me take it home.  Tried different brands of thread and it didn’t seem to matter.  Now I try it once, and then thread by hand!  Any suggestions?  Thanks.


top thread

itsatweetything
 

why did my top thread, end up in the bobbin area, making a very large nest,
which shut my machine down?


MBX v5

Judy Jackson
 

Hi Jim or Maggie
Sorry but it’s me again with my problems of not being able to open MBX v5. 
I have been emailing Janome UK back and forwards and this is the latest reply (I said that my local “tech “ man said to delete and reinstall the program) ........ my issue is that I understood that if we reinstall the program I would lose an activation life? Have I misunderstood? 
Judy



Good Afternoon Judy

 

We are sorry to hear the issue with your Digitizer Program has not yet been resolved. There would be an option to remove the software program from your PC/Laptop and then to re-install the software. 

 

This process would not use another activation attempt as the software would be placed on the same computer.

 

When re-installing the software onto your computer we would advise for you to disable your anti-virus system as before. 

 

 

Kind Regards

 

Samantha Brown

Customer Service



Re: MC 15000 or New Model?

Jim Stutsman
 

You can't use the apps on a computer, as they work only on iPhone and iPad. As long as your new device is one of those, and you are using the same Apple ID that you bought them with, all you need to do is go to the App Store. When you find one of the apps you will see a small cloud with an arrow coming out of it instead of a price. Tap that and the app will install on your new device. It's even simpler if you make a backup from your old device first. Then, while setting up the new one, you'll have the option of restoring from the backup of the old one. If you choose that option iOS will restore all of your purchased apps.


Re: MC 15000 or New Model?

Pam from Warm and Sunny Florida
 

If I purchased the FootBook and My 15000 in the past, can I transfer or download them to my new computer? Or do they need purchasing again? Thank you, Pam in Central NY

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