Date   

Re: Machine freezing

Sue Raabe <susies.stitches@...>
 

Loved all your responses!  I can face any kind of repair, as long as I don't need a new machine.  Since there really isn't a replacement on the market yet, I couldn't even buy a trade in 🤔  Does anyone have any suggestions for free motion quilting with something safer than safety pins?  It's would be pretty awkward not to let her use it again, but I can't put my machine in jeopardy!  We tried a sample while reading the manual. but there were no pins involved.  Does the P foot from the S9 work like the new one for the 15000?  The dealer made me promise to throw out the old one after he did the update, but when I got home, it wasn't on the machine.  Since I lose things so easily, I can't assume I didn't get it, and I'm embarrassed to tell him I can't find it.  Maybe I'll just buy one somewhere else, and not mention it.  I don't want him to think I'm questioning whether he gave it to me. Thanks again for all the advice.  Will let everyone know what was wrong after Wednesday. 
 Sue Raabe    susies.stitches@...


Re: Win10 and HL - New question for 15000 updated / upgraded

gbo4
 

Jim, I've searched the conversations and found / tried all of the above mentioned solutions / sites.  
 
After EmbLink took over, the images of .jef in Windows 10 explorer are no longer visible, except as a flower icon.  I can, however, see .hus / .pes files, etc., so I have cleared the explorer cache, reset the view in properties, etc.

I have Premier + Embroidery installed and use it regularly.  I think this is where the conflict resides, however, I have been unable to resolve the issue.  JAI tech support has not responded to my email.

The only other thing I can think of is where the HorizonLink files should reside on the hd.  Currently, it is installed C:\Users\user\Horizon Link Suite_v1.31.  Is this the problem?

I appreciate any ideas you may have.

Thanks, 
Georgia

I think that this may be the single most annoying "feature" of Windows, in all versions. You install a program. The icons reflect that program and clicking on them opens it. Cool, this just works. Then you install a new program that handles the same types of files. It changes the icons the first program put in, and now wants to open those files. The first program is left out in the cold. It looks like Horizon Link Suite has taken over the JEF file association. This page will help you restore it: https://www.cnet.com/how-to/how-to-set-default-programs-in-windows-10/


Re: 15000 update

Ruth Richter
 

Mine was upgraded/updated Tuesday. I have had no problems. I have not used the new extra feet yet, but the p foot and needle threader work great.

Sent from my iPad


Re: Anyone have problem with the update for the 15000?

Anne Parker
 

I'm beginning to think I won't bother with the update - haven't actually installed the one for couching either.  What benefit does this upgrade give you?

I'm probably only really thinking about it as my machine is in storage, and given the hic-cups we have had with our house sale it is seriously likely that I won't get it unpacked again until about March next year.

I have no real problem with the needle threader. Only very occasionally it hasn't worked, and that has been as far as I can remember when I have changed needle.  I guess it puts you off changing the needle, but that is the only glitch.  It works perfectly and does all I want it to do - so - can people tell me what benefits the upgrade has given you that you actually use?  Is the upgrade worth the cost of paying for it?

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"With all its sham, drudgery and broken dreams,
it is still a beautiful world. Be cheerful. Strive to be happy." Max Ehrmann


Re: 15000 update

JudyK B
 

Yes Nancy, same desktop as original HL was working on. It is 64 bit windows 10 OS.



Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

-------- Original message --------
From: "Nancy Reynolds n.holloway70@... [janome12000]" <janome12000@...>
Date: 10/13/17 12:47 PM (GMT-06:00)
To: janome12000@...
Subject: Re: [janome12000] 15000 update

 

Judy, are you using the same Computer as before you had the upgrade and is your computer a 32 or 64 bit ?
Nancy


On Thursday, October 12, 2017, 8:33:57 PM EDT, Judy Biles jjbiles@... [janome12000] <janome12000@...> wrote:


 

I seem to have the absolute biggest problem known to Janome regarding the software update. The Janome tech has spent hours and I do mean hours (10+) with me and between the two of us we are onto the problem but absolutely no one seems to be able to fix it. The tech is great in every way but the problem is now back on the laps of those in Tokyo for the third time. Yes, the third go round. We have tried everything imaginable that is known to man (except the one that would fix it). It has been several weeks now since my machine was upgraded but alas, I have no Horizon Link software, the original program is gone from my PC and not even the original CD will install for us. This is a registry error and it just gets deeper after that, lol. Sure praying for a resolution soon. The tech did email me today that she now has "customer #2" with this same problem and back to Tokyo again, looking for answers.
 
Judy Biles



On Thursday, October 12, 2017 4:51 PM, "suesewunique suesewunique@... [janome12000]" <janome12000@...> wrote:


 
All I keep seeing on here are the problems regarding this update.  Is there anyone out there who hasn't had a problem?



Sent from my Sprint Samsung Galaxy S® 6 edge.



Re: 15000 update

Nancy Reynolds
 

Judy, are you using the same Computer as before you had the upgrade and is your computer a 32 or 64 bit ?
Nancy


On Thursday, October 12, 2017, 8:33:57 PM EDT, Judy Biles jjbiles@... [janome12000] wrote:


 

I seem to have the absolute biggest problem known to Janome regarding the software update. The Janome tech has spent hours and I do mean hours (10+) with me and between the two of us we are onto the problem but absolutely no one seems to be able to fix it. The tech is great in every way but the problem is now back on the laps of those in Tokyo for the third time. Yes, the third go round. We have tried everything imaginable that is known to man (except the one that would fix it). It has been several weeks now since my machine was upgraded but alas, I have no Horizon Link software, the original program is gone from my PC and not even the original CD will install for us. This is a registry error and it just gets deeper after that, lol. Sure praying for a resolution soon. The tech did email me today that she now has "customer #2" with this same problem and back to Tokyo again, looking for answers.
 
Judy Biles



On Thursday, October 12, 2017 4:51 PM, "suesewunique suesewunique@... [janome12000]" wrote:


 
All I keep seeing on here are the problems regarding this update.  Is there anyone out there who hasn't had a problem?



Sent from my Sprint Samsung Galaxy S® 6 edge.



Re: Anyone have problem with the update for the 15000?

Barb Engvall
 

Mine is just coming back to the store from the repair shop and they will do the update on Monday and I will pick it up on Wednesday. Based on some of these reports I think I will take the embroidery unit with me to make sure that it works ok since I am 2 hours over a now snowy mountain pass to get back to them! Appreciate the feedback!

On Oct 12, 2017, at 10:28 AM, 'cas' cassweet@... [janome12000] <janome12000@...> wrote:


Thanks for sharing with us.  I hope more people let us know how it’s going.  My dealer hasn’t gotten the parts yet, so I’m still waiting.  My old needle threader is still working, but I had to take it to the shop several times before they fixed it.  

Cas




Re: 15000 update

Pam Davison
 

I have had my machine updated and no problems so far.

 

Sent from Mail for Windows 10

 

From: suesewunique suesewunique@... [janome12000]
Sent: Thursday, October 12, 2017 4:51 PM
To: janome12000@...
Subject: [janome12000] 15000 update

 

 

All I keep seeing on here are the problems regarding this update.  Is there anyone out there who hasn't had a problem?

 

 

 

Sent from my Sprint Samsung Galaxy S® 6 edge.

 


Re: 15000 update

Estelle Torpy
 

I had my 15000 updated and I bought the upgrade package. I went on a quilting retreat last weekend and sewed for hours with out any problems. The needle threader worked every time. 

I used continuous quilting designs with my embroidery unit on a quilt and it worked wonderfully. The quilt was pieced by someone else in the quilt guild and the blocks were pieced, appliquéd and some embellishment but the embroidery machine created great quilting designs in each block.

I did some walking foot quilting and a lot of piecing with the quarter inch foot.

I haven’t tried out Horizon Link Suite yet but I did update it from the file that Janome emailed me after the tech at the shop called them to register my machine as updated.

My tech also said his workbench looked like a snowstorm after cleaning my machine, I did warn him that I had been sewing a lot of flannel recently.

So far I am a happy camper. I do know that there will come a time when I can’t haul the 15000 around but for now I rather sew on it more than my Skyline 7 which is a good machine or my old Pfaff.

Happy stitching,

Estelle


On Oct 12, 2017, at 9:35 AM, suesewunique suesewunique@... [janome12000] <janome12000@...> wrote:


All I keep seeing on here are the problems regarding this update.  Is there anyone out there who hasn't had a problem?



Sent from my Sprint Samsung Galaxy S® 6 edge.



Re: 15000 update

JudyK B
 

I seem to have the absolute biggest problem known to Janome regarding the software update. The Janome tech has spent hours and I do mean hours (10+) with me and between the two of us we are onto the problem but absolutely no one seems to be able to fix it. The tech is great in every way but the problem is now back on the laps of those in Tokyo for the third time. Yes, the third go round. We have tried everything imaginable that is known to man (except the one that would fix it). It has been several weeks now since my machine was upgraded but alas, I have no Horizon Link software, the original program is gone from my PC and not even the original CD will install for us. This is a registry error and it just gets deeper after that, lol. Sure praying for a resolution soon. The tech did email me today that she now has "customer #2" with this same problem and back to Tokyo again, looking for answers.
 
Judy Biles



On Thursday, October 12, 2017 4:51 PM, "suesewunique suesewunique@... [janome12000]" wrote:


 
All I keep seeing on here are the problems regarding this update.  Is there anyone out there who hasn't had a problem?



Sent from my Sprint Samsung Galaxy S® 6 edge.



Re: New manual and question about reference card

Linda Rayburn
 

Thank you so much!


Re: Quiltmaker update

VICKIE
 

http://www.janome.com/en/machines/embroidery/qm-mc15000/

This a great link explaining tons of info about update

Thank you

Sent from Mail for Windows 10

 


Virus-free. www.avg.com


Re: Anyone have problem with the update for the 15000?

cas <cassweet@...>
 

Thanks for sharing with us.  I hope more people let us know how it’s going.  My dealer hasn’t gotten the parts yet, so I’m still waiting.  My old needle threader is still working, but I had to take it to the shop several times before they fixed it. 

Cas


Re: New manual and question about reference card

cas <cassweet@...>
 

Wow, this is SO helpful!  Thanks!


15000 update

sue tapp
 

All I keep seeing on here are the problems regarding this update.  Is there anyone out there who hasn't had a problem?



Sent from my Sprint Samsung Galaxy S® 6 edge.


Re: Machine freezing

Sue Raabe <susies.stitches@...>
 

Thank you for saving me from all sorts of imagined ills and remedies!  The dealer is preparing for his semi annual sale, so I will take it in Wednesday morning.  I don’t mind waiting, since I know it will be in good hands.  After the update, the needle threader works perfectly.  Before, I needed to leave a little tail for it to work, and after reading about all the problems, was happy that way.  The dealer had to convince me to change it!  I cut it with the thread cutter, and it’s perfect.  This is my 4th Janome, and have been happy with all of them. My dealer is more than fair, so I never have to question his recommendations.  The only drawback to the 15000 is it’s weight.  Even taking it in for service is difficult, hence my purchase of the S9!  Still heavy for me, but manageable.  After this though, no more letting anyone sew over pins ☺️  Sue Raabe


Re: Anyone have problem with the update for the 15000?

Judith Wika
 

That happens here too. After the vibration it sometimes works. If I use it soon after it usually behaves doesn’t complain and works. 

Sent from my iPhone
Judie Wika

On Oct 11, 2017, at 8:55 PM, Maria Morrow mariamorrowquilter@... [janome12000] <janome12000@...> wrote:

 

Same story for me. It worked at the dealer and quit about the third time at home. I let it sit a few days and today tried it again. This time it made horrible sounds and vibrations and just got stuck. A message said “raise needle and turn machine off and back on. I did it theee times and nothing helped. Wish I had not gotten the “update” either. Janome has “a lot of splainin” to do.   

Sent from my iPhone

On Oct 8, 2017, at 10:24 PM, Cathy Hoodikoff hilchey3@... [janome12000] <janome12000@...> wrote:

 

I just had my machine updated to the 3.0 with the new needle threader.  The needle threader worked fine at the store, but now doesn’t  work, even with a size 14 needle.   I had problems in the past with the needle threader and it was fixed.  I am not please with the new update.


Cathy


On Oct 8, 2017, at 11:29 AM, babsaroonc@... [janome12000] <janome12000@...> wrote:


I have had my 1500 updated with the new needle threader.  It worked fine.  I used the embroidery unit yesterday and now when I go back to regular sewing, it seems to be jammed and the machine vibrates when I turn it on?


Has anyone had that problem?

Is there a "home remedy"?


Barb in NC


Check for something caught in the carriage that prevents it from moving. Other than that there is no "home remedy", as the covers will likely need to come off. Sorry to say it is probably dealer time.




Re: Machine freezing

lindahofer88
 

I would loan my car, I would loan money, but I would never loan my Janome 1500 no matter how much I love you!


Re: Hand quilting by machine?

Karen Cone
 

What's a thread director?

Sent from my iPad

On Oct 11, 2017, at 4:44 AM, beth_weigt@... [janome12000] <janome12000@...> wrote:

 

You might also want to try the Thread Director.  I find that I when use this for all specialty threads (metallic, monofilament, etc.) I have no problems with breakage, tangles, etc.


Re: Machine freezing

B Diane Landon <publicaddress@...>
 

My S 9 was floor model. I had those freezes and locked up and lower feed dogs etc errors. I discovered thread caught inside cover. Tech thinks timing got knocked out of wack due to the thread. I bet you have similar from running over the pin.

Sent from my iPad

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