I haven't seen this question before so here goes...  When I let off of the foot pedal my 15000 sometimes continues to sew, sometime for a couple stitches and sometimes continues until I tap it.  Any helpful ideas?

Usually this is due to one of two things:

1. Dust or debris (dog & cat hair especially) has accumulated inside the foot control. Cleaning that out will fix the problem, but it's tricky to open with springs, etc. Also the screws are usually hidden under the rubber skid prevention pads on the bottom.

2. A capacitor inside the foot control has failed. It's not difficult to replace, but dealers will almost always want to replace the foot control. If it's out of warranty this can be pricey.

3. OK, I lied, there is one more possibility. Sometimes the plug in the machine that the foot control plugs into will break loose from the electronics board that it connects to. This can make the foot control unresponsive sometimes, as well as pop up messages with pictures of the foot control. Generally will not cause the machine to keep running, but I thought I should mention it.

Need some assistance, please.

I purchased the new RE18 Hoop and to use it I have:

1. updated my MC12000 

2. updated my Digitizer MBX software to V4.0M

3. downloaded the Horizon Link V1.20 but need the install disk to complete it and I'm away from home to have internet access. I will finish installation when I get home. 

All that to explain what I've done so far to be able to use the RE18 Hoop.  Of course the update on my MC12000 recognizes the RE18 Hoop, but the update on the MBX software does not and I really need it to.  From reading about all the updates, I think I've chosen the correct ones but apparently I'm missing something.  I would sure appreciate any advice.

Thanks, Lisa

Item 2 says you are using MBX V4.0M, but the latest update to 4.0 is MBX 4.0V. You can get that update here: http://www.janome.co.jp/e/e_downloads/digitizer_mbx_v40v.html

I need to reduce the density of a design to stitch it on a t-shirt, but don't know how.  My software can do it, but it doesn't give any guidelines.  I don't want to spend hours figuring it out.  The help menu mentioned adjusting pull compensation, and although I know what it is, again I have no guidelines.  Is there anyone on this group who would be willing to do it for a fee?  I'd rather pay for that than continually buy designs with the same problem.  The one I have is a little smaller than 4x4, with 11000 stitches. Most of the ones I've seen have at least that many stitches.  I used a fusible mesh.  Should I use something heavier, or two layers?  In the meantime, I'll try the reduced density design and a heavier stabilizer.  I have Wilcom, which is very capable, but very complex.  Maybe they have a video tutorial on density.  I hardly ever use it, because it's way too advanced for me.  I need some guidance and advice, or better yet, a fairy godmother (father) for hire!  Sue Raabe

Embrilliance Software makes a Density Repair Kit for this very problem. You can download a demo version here to try it out, though the demo does not save the repaired design. At least it will give you an idea how it works. For more information see this page.