Date   

Re: machine embroidery file question

maggie cooper
 

Trevor is a professional digitizer who uses Digitizer MBX, among many other products. He's very helpful, and the ladies tell me he's easy on the eyes. I have no idea what that means.

2. Watch your email for the invitation to join a digitizing group. Um, Maggie, wink, wink, nudge, nudge, could you take care of that for Barbara Jean?
Jim, being easy on the eyes, well rumour has it quite a few ladies said the same about you, and by the small image of you and your good lady Diane, I once found on Google, I can see why!

Yes, I can take care of your hint, and will do so now.
love Maggie.


Re: On "gift" packs and calling for prices

judyjanome <judyjanome@...>
 

Great explanation Jim.  

Sent from my iPad

On Apr 2, 2012, at 11:19 AM, "Jim_Stutsman" <jim@...> wrote:

 

As a former dealer I can offer some insight on this topic. First, with regard to "free gifts" and other bonuses to be included with machines - sometimes they are free to the dealer IF the dealer buys the required number of machines under a given machine special. However this very often comes back to bite the dealer. For example, a special offer is made to dealers for a good price if you buy a large quantity of machines. So the dealer buys into the special and gets a 6 month supply of that model. The very next month Janome comes out with a big promotion offering a free goodie with each purchase. This goodie is free to the dealer with the purchase of machines under this new special. So the dealer now has to buy even more stock, turning more money into inventory which may be invalidated by other new specials down the road. Or the dealer can spend more money to buy sufficient quantities of the "free" item to cover existing inventory, meaning that each machine now costs more than it did before and less profit will be made on the sale. Neither option is as good for the dealer as negotiating a better price for the consumer without the "free" item.

Calling for prices is a snake pit. Janome encourages dealers to quote only the MSRP over the phone, but telling people to come in to the store for "special" pricing. This is an insult to the customer, especially in these days of astronomical gas prices. So why not just give the real price over the phone? Well consider dealer A, who has a beautiful store in a great location, with excellent classes and service. Dealer A quotes a fair price for both he and the customer. The customer then calls dealer B, whose store has barred windows and is in a part of town where even the police won't go alone. There are no classes and service is a joke. He quotes a price just barely over cost, because that's all he's got to offer - a low price. The customer goes for it, then comes to dealer A in tears because she got no classes and needs warranty service. Dealer A agrees to do the service for free, but cannot do the same for classes. This causes the customer to storm out in a huff, because she's entitled to free classes from any dealer - Dealer B said so!

Then there's the Internet. A dealer who sells on the Internet can offer better deals than any "brick & mortar" dealer, because the overhead is nearly zero. Get a machine from Janome, slap a new shipping label on it, and send it out the door. Amazon has changed retailing forever, and it's quickly moving into niche markets like sewing machines. The customer goes to the local stores to check out the item, then goes online to find the best price. Even the "big box" stores like Best Buy are starting to feel the squeeze from this, as they close 50 stores and start contracting in the hope of survival. The sewing machine industry has its own versions of Amazon, and it's no surprise that the top ten Janome dealers are all heavily involved in online sales.

The best option for you, the sewing machine buyer, is to ask around to find out who your friends think is the best dealer. When you go to the dealer, you can ask him to match the price of whatever you were able to get by phone, but if he declines be prepared to ask what he can do instead. For a dealer, getting a customer into your store is very expensive and you are going to work very hard to keep them from leaving empty-handed!

--- In janome12000@..., "Vikki Youngmeyer" >
> It sounds easy - researching prices. However, many dealers will quote only
> the full retail price of sewing machines over the phone. If one goes into
> the shop, the dealer may offer additional discounts or incentives if you are
> willing to purchase one on the spot. If you leave to check out other shops,
> and come back the price quoted initially may no longer be available.
>
>
>
> I'm having a tough time getting a price for Digitizer MBX - no one will give
> me one over the phone - not even the full retail price. So much for
> research!
>
>
>
> Vikki
>
> Houston, TX
>

=


Re: On "gift" packs and calling for prices

grandma
 

Thanks for the insight Jim, it sounds like there are no easy answers.


On "gift" packs and calling for prices

Jim_Stutsman <jim@...>
 

As a former dealer I can offer some insight on this topic. First, with regard to "free gifts" and other bonuses to be included with machines - sometimes they are free to the dealer IF the dealer buys the required number of machines under a given machine special. However this very often comes back to bite the dealer. For example, a special offer is made to dealers for a good price if you buy a large quantity of machines. So the dealer buys into the special and gets a 6 month supply of that model. The very next month Janome comes out with a big promotion offering a free goodie with each purchase. This goodie is free to the dealer with the purchase of machines under this new special. So the dealer now has to buy even more stock, turning more money into inventory which may be invalidated by other new specials down the road. Or the dealer can spend more money to buy sufficient quantities of the "free" item to cover existing inventory, meaning that each machine now costs more than it did before and less profit will be made on the sale. Neither option is as good for the dealer as negotiating a better price for the consumer without the "free" item.

Calling for prices is a snake pit. Janome encourages dealers to quote only the MSRP over the phone, but telling people to come in to the store for "special" pricing. This is an insult to the customer, especially in these days of astronomical gas prices. So why not just give the real price over the phone? Well consider dealer A, who has a beautiful store in a great location, with excellent classes and service. Dealer A quotes a fair price for both he and the customer. The customer then calls dealer B, whose store has barred windows and is in a part of town where even the police won't go alone. There are no classes and service is a joke. He quotes a price just barely over cost, because that's all he's got to offer - a low price. The customer goes for it, then comes to dealer A in tears because she got no classes and needs warranty service. Dealer A agrees to do the service for free, but cannot do the same for classes. This causes the customer to storm out in a huff, because she's entitled to free classes from any dealer - Dealer B said so!

Then there's the Internet. A dealer who sells on the Internet can offer better deals than any "brick & mortar" dealer, because the overhead is nearly zero. Get a machine from Janome, slap a new shipping label on it, and send it out the door. Amazon has changed retailing forever, and it's quickly moving into niche markets like sewing machines. The customer goes to the local stores to check out the item, then goes online to find the best price. Even the "big box" stores like Best Buy are starting to feel the squeeze from this, as they close 50 stores and start contracting in the hope of survival. The sewing machine industry has its own versions of Amazon, and it's no surprise that the top ten Janome dealers are all heavily involved in online sales.

The best option for you, the sewing machine buyer, is to ask around to find out who your friends think is the best dealer. When you go to the dealer, you can ask him to match the price of whatever you were able to get by phone, but if he declines be prepared to ask what he can do instead. For a dealer, getting a customer into your store is very expensive and you are going to work very hard to keep them from leaving empty-handed!

--- In janome12000@yahoogroups.com, "Vikki Youngmeyer" <vikkiy@...> wrote:

It sounds easy - researching prices. However, many dealers will quote only
the full retail price of sewing machines over the phone. If one goes into
the shop, the dealer may offer additional discounts or incentives if you are
willing to purchase one on the spot. If you leave to check out other shops,
and come back the price quoted initially may no longer be available.



I'm having a tough time getting a price for Digitizer MBX - no one will give
me one over the phone - not even the full retail price. So much for
research!



Vikki

Houston, TX


Re: Just ordered one

grandma
 

My friend had the 7700 and did the same thing, traded it in for the 12000. She is very happy with the 12000 and she said it stitches better than the 7700. You are going to love the Accu feed feet,lighting, etc. It has been a lot of fun to learn. Good luck


Re: Monthly Packs for the USA promotion

Vikki Youngmeyer
 

It sounds easy – researching prices. However, many dealers will quote only the full retail price of sewing machines over the phone. If one goes into the shop, the dealer may offer additional discounts or incentives if you are willing to purchase one on the spot.  If you leave to check out other shops, and come back the price quoted initially may no longer be available.

 

I’m having a tough time getting a price for Digitizer MBX – no one will give me one over the phone – not even the full retail price. So much for research!

 

Vikki

Houston, TX

 


Re: Just ordered one

pam.fromthecraftroom <no_reply@...>
 

Hello Cissie.
That's wonderful news! I live in the UK and I collected my new 12000 on Saturday 30th I am loving it so far Just need my Digitizer update to MBX to arrive to complete my new toys.
You will love it when it arrives it takes a bit of time to adjust to the settings & such
Congratulations on purchasing your new 12000
Pam from the UK


--- In janome12000@yahoogroups.com, cissie0306 <no_reply@...> wrote:


Re: feet

Jim_Stutsman <jim@...>
 

Yes, you absolutely can use the foot holder for the 10000 for your 10000 feet. Look in the "Attachments" category under the 12000 9mm feet in FootBook. You want the 7mm Foot Holder information. And thanks for getting our app!

--- In janome12000@yahoogroups.com, "stresover" <moos@...> wrote:

I wanted to use the H foot to attach cording to a sweatshirt jacket I'm making. Spent 20+ minutes looking for the foot for the 12K. Got out the feet for my 10K and I have two of them but they won't fit the footholder for the 12K. I finally looked at the Footbook and saw it's an optional foot for the 12. I traded in my 11. Can I use the footholder for the 10K on the 12 so I can use my old 10K feet?

The Footbook is very handy. Have it on my iPad here in my sewing room. Thanks, once again, Jim.

Had fun using decorative stitches on the sweatshirt jacket. Love the auto foot down when starting out.


Just ordered one

cissie0306 <no_reply@...>
 

Hello,

I have been following this group for a while now because I was interested in the Janome 12000 and finally after selling my Janome 7700 (with pain in my heart, because it is such a nice machine) I ordered the 12000. Here in The Netherlands they raised the retailprice with 10% so I can understand the comments of everyone on the high price of the 12000. I think I got a good deal from my dealer and I am waiting to get a call when I can pick it up.

Cissie from the Netherlands


feet

stresover <moos@...>
 

I wanted to use the H foot to attach cording to a sweatshirt jacket I'm making. Spent 20+ minutes looking for the foot for the 12K. Got out the feet for my 10K and I have two of them but they won't fit the footholder for the 12K. I finally looked at the Footbook and saw it's an optional foot for the 12. I traded in my 11. Can I use the footholder for the 10K on the 12 so I can use my old 10K feet?

The Footbook is very handy. Have it on my iPad here in my sewing room. Thanks, once again, Jim.

Had fun using decorative stitches on the sweatshirt jacket. Love the auto foot down when starting out.


Re: Monthly Packs for the USA promotion

Sherry Martin
 

Yes, the same thing happened to me. Because my dealer gave me a good price, took my 11000 in trade, and threw in a 3160 to take to classes plus I got free financing for 5 yrs; when I asked him about the "free" gifts, he said that he would give me the better price instead, (I had read about the free gifts on the Janome website before I went to buy the machine), so I just accepted that. When I looked at the website again later, I did notice that it said the free gifts were only for people who paid full retail price. I then assumed that the dealer must have to pay for the free gifts.

I would suggest that if you think your dealer is charging too much for things and you don't want to drive far away, that you research the prices 1st somewhere else; and then ask your dealer to match it.

--- In janome12000@yahoogroups.com, "Vikki Youngmeyer" <vikkiy@...> wrote:

Apparently there were two programs regarding the 12000. Janome could allow "discounts"� on the machines or could sell them for full list price and the buyer would get a monthly package for each month in 2012.These were for machines purchased between Oct 1 and Dec 31, 2011. My dealer gave discounts and took trade-ins. She opted not to participate in the monthly package program. So in essence, the buyers paid full list price for the machines would get some products for the difference between the purchase price and the discounts offered by other dealers who took trade-ins.

So the dealer has to pay for the gifts. I'm sure they aren't paying retail! I was a software developer before retirement, so I know what is involved regarding software development, time, testing and distribution. The mark-up is astronomical between wholesale and retail, especially for "niche" software which is what embroidery software is. One product I worked on sold for $35 wholesale and $650 retail and that was back in 1985.

I know times are tough, but skimming product isn't a way to make ends meet. One may get away with it for a while, but customers, over time, get savvy as to some of the stunts store owners pull. While customers may put up with it for a while, they quit buying the product in question and eventually quit coming to the store.

I don't think that Corporate Janome would appreciate the fact that one of their dealers is going thru boxes and getting out the good stuff to sell at full retail price rather than honoring an agreement with the customer who paid full list price for the 12000. If Corporate Janome doesn't care one way or another, that's another issue completely! I think "Grandma"� is perfectly within her rights to know what was supposed to be in the boxes and to make sure she gets it. What she does with it after she gets it, is her own business!

Vikki


Re: Monthly Packs for the USA promotion

Vikki Youngmeyer
 

Apparently there were two programs regarding the 12000. Janome could allow "discounts" on the machines or could sell them for full list price and the buyer would get a monthly package for each month in 2012.These were for machines purchased between Oct 1 and Dec 31, 2011. My dealer gave discounts and took trade-ins. She opted not to participate in the monthly package program. So in essence, the buyers paid full list price for the machines would get some products for the difference between the purchase price and the discounts offered by other dealers who took trade-ins.

So the dealer has to pay for the gifts. I'm sure they aren't paying retail! I was a software developer before retirement, so I know what is involved regarding software development, time, testing and distribution. The mark-up is astronomical between wholesale and retail, especially for "niche" software which is what embroidery software is. One product I worked on sold for $35 wholesale and $650 retail and that was back in 1985.

I know times are tough, but skimming product isn't a way to make ends meet. One may get away with it for a while, but customers, over time, get savvy as to some of the stunts store owners pull. While customers may put up with it for a while, they quit buying the product in question and eventually quit coming to the store.

I don't think that Corporate Janome would appreciate the fact that one of their dealers is going thru boxes and getting out the good stuff to sell at full retail price rather than honoring an agreement with the customer who paid full list price for the 12000. If Corporate Janome doesn't care one way or another, that's another issue completely! I think "Grandma" is perfectly within her rights to know what was supposed to be in the boxes and to make sure she gets it. What she does with it after she gets it, is her own business!

Vikki



From: janome12000@yahoogroups.com [mailto:janome12000@yahoogroups.com] On Behalf Of Bea Rosier
Sent: Sunday, April 01, 2012 1:39 PM
To: janome12000@yahoogroups.com
Subject: Re: [janome12000] Re: Monthly Packs for the USA promotion





It appears to me that you are not aware that your dealer is paying for those monthly gifts. Although it was a national promotion it was announced to the public before the dealers were made aware of it. And the dealer has to pay for those gifts.

Sent from my iPhone


On Apr 1, 2012, at 10:40 AM, "grandma" <ehuff12@yahoo.com> wrote:





I am the only one in town who has the 12000, at least from this dealer.

When January's pack came in she asked me to open it, which I did and Digitizer Jr came with that pack. I had the MBX and she wanted me to GIVE HER the Digi Jr program so she could sell it. I kept waiting for her to say that she would give me store credit or something but she never did so I told her no, that I wanted to keep the program Janome had sent to me and she actually got upset with me.

When February's pack came, again, she asked me to open it so she could see what was included.

When I went to pick up March's pack, on the 31st, she had already opened it and taped it shut.

She is supposed to call me when my packs come in and she never has. I have to email Janome and they tell me they have already been sent out and to call my dealer.

I was looking at the computer Janome Magnolia machine for my granddaughter and knew it was under $300. When I went into her store and asked how much it was she said $500.

I wanted a 5 thread spool stand and she quoted me $92, my friend in Florida paid $60 so I declined the purchase and ordered it from an online dealership for $59.

I ordered a foot from her for my 12000 and it was $25, I found it at other dealerships for under $19.

I have tried to support her dealership, but I feel she gouges me and others everytime we walk in the door. Please don't get me wrong, I am all for supporting local dealers, I know they have a struggle sometimes when business slows down and I want to be supportive, I just don't want to be gouged and taken to the cleaners and I would appreciate being dealt with honestly.

I have an older computerized Bernina and the feet are so expensive so since I had a Janome previoulsy and like it, when the 12000 came out I bought it.

Several ladies at church told me to drive 60 miles to another Janome dealer and not buy from her, several ladies at the local quilt guild told me the same thing, but my husband wanted me to buy local so he did not have to drive the 60 miles one way and have it take all morning.

I very much regret having bought the 12000, at least from her, and wish I would have gotten the Bernina 830 or driven the 60 miles to another Janome Dealer.

I would appreciate just talking to someone and comparing what they are getting in their packs. I am sorry to say I simply do not trust her anymore and wish I would have heeded the advise of others in town and avoided any major purchases from this dealer.

Everytime I have to go pick up my packs or go in there for anything I now start getting very anxious. The older I have gotten the less drama I can handle. So different than when I was younger, it would just rolled off my back.

This has been so frustrating for me, not being able to feel like I can trust her and now that she actually opened my box and retaped it shut. Do I call her and tell her this, that at least someone has opened it? I just do not feel she is someone who is toally ethical. What should I do? >










Â









Well, I think I have just about had it with my dealer. (She never called me to tell me my pack was in and here it is the 31st, in fact she has never called me for any of them). I show up and have to ask and then she gives it to me. This time when I went in today she gave it to me and she had opened it then taped it up again. Can anyone verify with me please what they received in their packs? Thank You


_____

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.1831 / Virus Database: 2092/4563 - Release Date: 10/20/11
Internal Virus Database is out of date.


Re: Monthly Packs for the USA promotion

grandma
 

Yes Bea, I am aware that she is paying for the packs, she explained that to me when I bought the machine and signed up for them.

This past November I had been debating on the purchase and the day the promotion was announced and when I saw it is when I decided to make my purchase.

Nevertheless, it was a promotion that she agreed to participate in, she could have opted out of it but did not.

I agreed to buy the machine and she agreed to participate, all I have asked is for some integrety. Just because she is charged for the packs, they do belong to me and the contract between us was I would buy the 12,000 and she participated in the program.

I debated on whether or not to post this, I did so out of frustration and perhaps I should not have. I certainly did not mean to offend you or anyone, I just wanted some advice from others and wanted to be dealt with fairly by my dealer. I don't think that is too much to ask.


Re: Monthly Packs for the USA promotion

Bea Rosier <bearosier@...>
 

It appears to me that you are not aware that your dealer is paying for those monthly gifts. Although it was a national promotion it was announced to the public before the dealers were made aware of it.  And the dealer has to pay for those gifts. 

Sent from my iPhone

On Apr 1, 2012, at 10:40 AM, "grandma" <ehuff12@...> wrote:

 



I am the only one in town who has the 12000, at least from this dealer.

When January's pack came in she asked me to open it, which I did and Digitizer Jr came with that pack. I had the MBX and she wanted me to GIVE HER the Digi Jr program so she could sell it. I kept waiting for her to say that she would give me store credit or something but she never did so I told her no, that I wanted to keep the program Janome had sent to me and she actually got upset with me.

When February's pack came, again, she asked me to open it so she could see what was included.

When I went to pick up March's pack, on the 31st, she had already opened it and taped it shut.

She is supposed to call me when my packs come in and she never has. I have to email Janome and they tell me they have already been sent out and to call my dealer.

I was looking at the computer Janome Magnolia machine for my granddaughter and knew it was under $300. When I went into her store and asked how much it was she said $500.

I wanted a 5 thread spool stand and she quoted me $92, my friend in Florida paid $60 so I declined the purchase and ordered it from an online dealership for $59.

I ordered a foot from her for my 12000 and it was $25, I found it at other dealerships for under $19.

I have tried to support her dealership, but I feel she gouges me and others everytime we walk in the door. Please don't get me wrong, I am all for supporting local dealers, I know they have a struggle sometimes when business slows down and I want to be supportive, I just don't want to be gouged and taken to the cleaners and I would appreciate being dealt with honestly.

I have an older computerized Bernina and the feet are so expensive so since I had a Janome previoulsy and like it, when the 12000 came out I bought it.

Several ladies at church told me to drive 60 miles to another Janome dealer and not buy from her, several ladies at the local quilt guild told me the same thing, but my husband wanted me to buy local so he did not have to drive the 60 miles one way and have it take all morning.

I very much regret having bought the 12000, at least from her, and wish I would have gotten the Bernina 830 or driven the 60 miles to another Janome Dealer.

I would appreciate just talking to someone and comparing what they are getting in their packs. I am sorry to say I simply do not trust her anymore and wish I would have heeded the advise of others in town and avoided any major purchases from this dealer.

Everytime I have to go pick up my packs or go in there for anything I now start getting very anxious. The older I have gotten the less drama I can handle. So different than when I was younger, it would just rolled off my back.

This has been so frustrating for me, not being able to feel like I can trust her and now that she actually opened my box and retaped it shut. Do I call her and tell her this, that at least someone has opened it? I just do not feel she is someone who is toally ethical. What should I do? >
>
>
>
>
>
>
>
>
>
>
>  
>
>
>
>
>
>
>
>
>
> Well, I think I have just about had it with my dealer. (She never called me to tell me my pack was in and here it is the 31st, in fact she has never called me for any of them). I show up and have to ask and then she gives it to me. This time when I went in today she gave it to me and she had opened it then taped it up again. Can anyone verify with me please what they received in their packs? Thank You
>


Re: Monthly Packs for the USA promotion

Vikki Youngmeyer
 

I would contact Janome and tell them what you have written in your email about the packs. Let them know that she is opening the packages before you get them and considering the issue you had with Digi Jr I think you are justified in knowing what is in the packages.  JMHO.

 

Vikki

Houston, TX


Re: Monthly Packs for the USA promotion

grandma
 

I am the only one in town who has the 12000, at least from this dealer.

When January's pack came in she asked me to open it, which I did and Digitizer Jr came with that pack. I had the MBX and she wanted me to GIVE HER the Digi Jr program so she could sell it. I kept waiting for her to say that she would give me store credit or something but she never did so I told her no, that I wanted to keep the program Janome had sent to me and she actually got upset with me.

When February's pack came, again, she asked me to open it so she could see what was included.

When I went to pick up March's pack, on the 31st, she had already opened it and taped it shut.

She is supposed to call me when my packs come in and she never has. I have to email Janome and they tell me they have already been sent out and to call my dealer.

I was looking at the computer Janome Magnolia machine for my granddaughter and knew it was under $300. When I went into her store and asked how much it was she said $500.

I wanted a 5 thread spool stand and she quoted me $92, my friend in Florida paid $60 so I declined the purchase and ordered it from an online dealership for $59.

I ordered a foot from her for my 12000 and it was $25, I found it at other dealerships for under $19.

I have tried to support her dealership, but I feel she gouges me and others everytime we walk in the door. Please don't get me wrong, I am all for supporting local dealers, I know they have a struggle sometimes when business slows down and I want to be supportive, I just don't want to be gouged and taken to the cleaners and I would appreciate being dealt with honestly.

I have an older computerized Bernina and the feet are so expensive so since I had a Janome previoulsy and like it, when the 12000 came out I bought it.

Several ladies at church told me to drive 60 miles to another Janome dealer and not buy from her, several ladies at the local quilt guild told me the same thing, but my husband wanted me to buy local so he did not have to drive the 60 miles one way and have it take all morning.

I very much regret having bought the 12000, at least from her, and wish I would have gotten the Bernina 830 or driven the 60 miles to another Janome Dealer.

I would appreciate just talking to someone and comparing what they are getting in their packs. I am sorry to say I simply do not trust her anymore and wish I would have heeded the advise of others in town and avoided any major purchases from this dealer.

Everytime I have to go pick up my packs or go in there for anything I now start getting very anxious. The older I have gotten the less drama I can handle. So different than when I was younger, it would just rolled off my back.

This has been so frustrating for me, not being able to feel like I can trust her and now that she actually opened my box and retaped it shut. Do I call her and tell her this, that at least someone has opened it? I just do not feel she is someone who is toally ethical. What should I do? >











 









Well, I think I have just about had it with my dealer. (She never called me to tell me my pack was in and here it is the 31st, in fact she has never called me for any of them). I show up and have to ask and then she gives it to me. This time when I went in today she gave it to me and she had opened it then taped it up again. Can anyone verify with me please what they received in their packs? Thank You


Re: suggestions for sewing functions being grayed out?

gbmko
 

Yes, by chance, I did have the straight stitch plate attached, as I had just finished embroidery! Blush, blush...glad the machine is smarter than I am! (I'm used to just breaking needles with my old machine!)And I believe you've addressed this before! Now that I've done it, don't think I'll forget the solution again. THANK YOU so much for all the assistance with all my questions, and thanks for the answer on Horizon link, and for the digitizing suggestions. I will check out Trevor's website, as I am having so much fun with the software and want to learn as much as possible. I'd enjoy joining a digitizing group, too. Barbara Jean

--- In janome12000@yahoogroups.com, "Jim_Stutsman" <jim@...> wrote:

Do you, by chance, have the straight stitch plate attached? That will gray out any stitch that does a zigzag.

--- In janome12000@yahoogroups.com, "gbmko" <gbmko@> wrote:

My dealer is closed until 3 April, and I have some decorative sewing to do...and my machine turns on looking as though the dual feed sewing option is selected. But it is not (those feet work without pressing that button, so I don't bother selecting it.) Any suggestions besides the typical press it off/on, turn the machine off/on? (Which obviously didn't work) Am I missing something? Barbara Jean


Re: Monthly Packs for the USA promotion

LINCOLN LUCERO
 

In the defense of the dealer, (I work for a dealer and over see the Janome Selection) when we receive the Packs they are not labeled very well. When we first got ours we didn't even know what they were and we have never had anyone ask for them either. I love the idea of the program, but I think that it has a  lot of room to improve. Dawn


--- On Sat, 3/31/12, grandma wrote:

From: grandma
Subject: [janome12000] Monthly Packs for the USA promotion
To: janome12000@...
Date: Saturday, March 31, 2012, 4:03 PM

 

Well, I think I have just about had it with my dealer. (She never called me to tell me my pack was in and here it is the 31st, in fact she has never called me for any of them). I show up and have to ask and then she gives it to me. This time when I went in today she gave it to me and she had opened it then taped it up again. Can anyone verify with me please what they received in their packs? Thank You


Re: suggestions for sewing functions being grayed out?

Jim_Stutsman <jim@...>
 

Do you, by chance, have the straight stitch plate attached? That will gray out any stitch that does a zigzag.

--- In janome12000@yahoogroups.com, "gbmko" <gbmko@...> wrote:

My dealer is closed until 3 April, and I have some decorative sewing to do...and my machine turns on looking as though the dual feed sewing option is selected. But it is not (those feet work without pressing that button, so I don't bother selecting it.) Any suggestions besides the typical press it off/on, turn the machine off/on? (Which obviously didn't work) Am I missing something? Barbara Jean


Re: Digitizer Pro

Jim_Stutsman <jim@...>
 

Your dealer has done you a "dis"service by telling you that you can use Digitizer Pro 2.0. Yes, it makes JEF designs, but you are limited to smaller hoops than you have available on the 12000 AND you will be unable to connect it to your machine. I think he/she was telling you to save in DST format, which has no hoop limits (or color information), but the 12000 will have none of that. It's JEF, JEF+, or JPX, period. Pack up your 2.0, take it into the store and tell the dealer that you are either trading in your Digitizer 2.0 (If it's all that powerful, the dealer should jump at the chance, right?) for $500 difference OR they can order you the Digitizer MBX upgrade for a price well below the $500 MSRP. You really want MBX - it will make everything easier and you'll have more tools to work with as well.

--- In janome12000@yahoogroups.com, "Stockman" <allanderkacz@...> wrote:

I purchased my Janome 12000 two months ago. At that time the dealer told me that the Digitizer Pro 2.0 software would work with the 12000 and that I did not need to purchase new software. However, Digitizer Pro does not show any of the 12000 hoop sizes. When I try to customize a hoop size it will not allow me to save it. My dealer told me to save it as a "dis" instead of "jef", but this did not work. Also, the Horizon Link will not accept any files except "jef". Does anyone know how I can get this to work. The size of the embroidery is 9 1/2 x 1 1/2, so I need one of the larger hoops to work? Any ideas would be very much appreciated...Mar