Date   

Re: Installing Acutools

Ann
 

Jim,  Your answer helped me to not have a long weekend after all!  I did as you said - I had already shut down and restarted a couple of times, but I checked my CD and found a small smudge that wouldn't wipe off.  I took it to the sink, turn on the warm water and put the disc under the water with a drop of detergent, rinsed it well and dried it off, shut down the computer one more time and when it restarted, I inserted the CD and it promptly installed the program again the second time - just like you said!  Thanks again!!!  Very Much!!


Re: error message re: presser foot

Jim Stutsman
 

[Jim suggests these possibilities:]

1. The needle plate is not fully seated on the machine. There is a circle on the plate. Press there to make sure it's all the way down.


2. The sensor for the needle plate is slightly out of adjustment. Unfortunately that involves a technician to correct, although it's a fairly quick fix.


error message re: presser foot

Becky Petersen
 

 

The message below is from Jan of this year…I can’t find the reply to it. 

 

What is the solution? I’m having the same issues.  Some days it is worse than others.  What do I need to do ? Do I need a different plate? I have a Janome 8900.

 

I usually get it when I have the single hole plate with the accufeed foot on it. I switch out and put on the zigzag plate. It is usually ok, but sometimes not.  Then, I switch it out and put on the regular presser foot with the zigzag plate – it seems much worse with the single hole plate.  But then I sometimes get it when I am just using the regular presser foot.

 

What can I do?  I bought it new so it is under warranty, what is wrong?  I live in Europe and I seem to be unable to communicate effectively with the repair people where I bought it (on the other side of the country from where I am so it has to be shipped).  What is causing this and what is the fix?

 

Thanks,

Becky Petersen

----------------------

 

 

I continually get a message asking me to make sure the proper presser foot is attached. This happens no matter what foot I am using. Right now I have the 1/4" foot on and sometimes I can't sew more than a couple stitches without the message appearing. I have made sure the needle is in properly, everything is clean, restarting the machine, changing the speed.  Is there some adjustment I can make to prevent this from happening? 

Thanks for your help!   - Carol

 

Hitting a few keys, words start appearing and Jim says:

There is an adjustment that your dealer can make for this. It's a misadjusted sensor.


Ruler foot adjustment?

juliadlf1 <no_reply@...>
 

Hi Jim:
I've gotten my 12000 set up with the FMFQ and QB-S Foot Holder.  I'm finding that the foot is dragging on the quilt sandwich. These are the settings I selected for FMQ and to do Ruler work:
I selected Quilting, Free Quilting, Straight Stitch #2, selected the Foot Icon at the top of the screen to adjust the distance to 2.2mm but it still feels tight when trying to fmq.  Feed dogs are down and I'm using Super Slider. The quilt sandwich has 2 layers of batting.

Does the foot actually adjust when using the Foot Icon adjuster? I've got it set now on 2.2mm and it still feels like it is not easy to slide.

Thanks for the help.
Julia
NY


[Dragging his fingers over the keys, Jim picks out this unfamiliar tune]

With the QB-S foot you adjust the foot height with the round knob at the top of the foot holder. Set it so the foot just clears the fabric. This foot does not hop up and down like the standard free motion foot P. That's why that knob is there.


Re: Embroidery on towels without hooping

Joyce Daniel
 

And I use “spent” sewing machine needles to pin the towel to the stabilizer to hold it in place. They don’t bend, are sturdy, and a great way to recycle.

Joyce in GA

 

 

Happiness cannot be traveled to,

owned, earned, or worn.

It is the spiritual experience of living

every minute with love, grace & gratitude.”

and giving full credit for blessings from our Lord

- Denis Waitley

 


Thread Cutter Question

Meryl Margolies
 

During embroidery (I don't know about regular sewing right now), my machine cuts the thread, but it is not releasing easily and it's leaving a really long tail when I disengage it. This started happening a little while ago, it semi-annoying, and wastes precious thread (LOL). I hope I explained this well enough to get an expert "fix."


Thank you.


[Lacking credentials to be classified as an "expert", Jim offer his opinion]

It sounds like there is debris caught in the thread cutter so it's not cutting cleanly. As the tail drags out the thread is finally pulled free to complete the cut. Sadly this is not in an area that you can get to, so it will need the attention of a technician.


Re: Installing Acutools

Sue Watts <suewatts12@...>
 

Thanks, it sure would, I am not great figuring out how to do everything in software, especially if I don't get a chance to sew often, I forget what I previously figured out, but I intend to get back into it and sew more now that I have spent the (fortune) for a 15000. Purchased it this April, and so far, all is good except sometimes my top cutter doesn't work. Anyone know if there's anything I can do to  save lugging it back to the dealer?
My threader is pretty hit n miss also, but I have figured out that sometimes,  if I move the needle up or down slightly, it will thread. But it still is frustrating.
But I was excited to find this group to help me learn all the quirks, as I was pretty sick for over a year and was unable to climb the stairs to my sewing room, I have forgotten a lot of things. Looking forward to learning from you all.
Thanks again, I will check out the links and see if I can get all updated and back on the swing of things. Sue


If by "top cutter" you mean the thread cutter near the bobbin winder, hold the thread with both hands as you pull it into the cutting slot. This keeps the thread taut and it should cut easily and cleanly. If it doesn't there may be a bit of thread caught in it. Use a magnifying glass to look at it. A pin can be used to pick out anything that might be caught in there.


Before threading press the needle up/down button twice. This ensures the needle is at its highest position. Then touch the LOCK button. That's a very important step, not to ensure safety, but to make sure that the tension disks are open. Don't attempt to use the threader with needles smaller than size 11 or with twin or wing needles.


Re: Installing Acutools

Cat - N
 

Sue,

Not sure if this applies to you, but when I upgraded from Customizer 11000 v.1.3 to v.1.5, there was an upgrade at this site:
        http://www.janome.co.jp/e/e_downloads/software.html
...that said:
        Free Customizer 11000 Upgrade
        Upgrade to Customizer 11000 from Customizer 10000 Plus
...at this link (there is a link to click from the above page but this is the link location):
        http://www.janome.co.jp/e/e_downloads/c11k.html
...and, depending on the version (above), there is also this:
        Customizer 11000 Version 1.50
        Adds Windows 7 / 64-bit compatibility and other minor improvements
...at (there is again a link to click):
        http://www.janome.co.jp/e/e_downloads/c11k150.html

Not sure if it will help or be of interest to you...it's just a thought...take care.

- Cat

.


Foot petal not working

Lynn Fisher
 

I am a new owner of a 15000. In trying it out, I've run into a problem. The foot petal doesn't seem to be working. I've trying unplugging it and plugging it back in again. I've made sure it's plugged in securely. Am I missing something? I can sew with the stop/start button, but prefer using the foot petal. Any help is appreciated.

Lynn


Also not working, Jim replies:

There are only two possibilities: either the foot pedal has failed or is defective, or the socket it plugs into has failed or is defective. Both require dealer intervention. Sorry!


Re: Installing Acutools

Sue Watts <suewatts12@...>
 

Thank you so much. You're right it was called MCTools, I believe. When she wrote AcuTools it clicked, but wrongly.
So glad you figured out what I was asking as I didn't word it exactly right, but I was wondering as you explained about using the USB that had designs loaded thru my Horizon Suite  on the 11000. But I thank you for the link and hopefully that will fix my problem with my MC Tools. I had the Customizer 10000, so didn't get the 11000, just used MC TOOLS to send my designs, I believe, it's been awhile since I have been able to use it.
So excited to learn they can share size appropriate designs for each machine on a usb. Much easier.
I like the 5x7 hoop on my 11000 as it doesn't waste as much stabilizer. Many designs I have are 5x7 or. 4x4. My dealer only offered $900. in trade and felt I could keep it for that. My 15 year old daughter is starting to get interested so maybe she will take it over.
You answered all my questions, sorry to interrupt your relaxing time.
By the way, the brownies are great and you're right the green cookies look strange. I didn't try one. Lol
Thanks, Sue

 

Hi, I'm new here, been reading and learning. I also have Accutools for my 11000, which was installed and working fine. Then I was told there was an update and it stated to delete the old one and install the update. It didn't install. When I took it to the dealer for help, they reinstalled the disc but now it says USB driver did not install. Any suggestions on how I can get everything to install, as it was before? Can I install on a USB that I load with Horizon Suite for my 15000? Appreciate your help as my dealer is over an hour away. Also, how do I get to the videos mentioned in one post?, would love to watch them. Thanks, Sue


Pressing the "Eject" button on his lounge chair, Jim waddles across the room to extend his hand:
Welcome Sue! Help yourself to some fresh lemonade and a brownie in the kitchen, but stay away from those odd green cookies on the sideboard. Wanda Kowznofski brought those in last week. One fell on the floor and the dog ate it. Sparky hasn't been seen since, but late at night we hear him howling in the woods out back. Wanda insists that her lima bean and rutabaga cookies had nothing to do with it.

When we had our store we sold a lot of 11000 machines, but I don't remember AcuTools being available for that model. A Google search reveals that AcuTools is the software included with the 14000. Maybe what you are having problems with is Customizer 11000. If your dealer installed that from the CD you would have gotten an older version, and you will need to update it for USB compatibility in Windows 7 or later. That update is available here. The instructions available here explain how to get the USB driver installed.

The folder structure on USB drives used by the 15000 is downward compatible with the 11000, so you can use the same USB drive for both machines. Of course designs that use 15000 hoops that are larger than the 11000 hoops will not show up on the 11000, but otherwise you can use the same USB stick.

Information on our 15000 video app (My 15000) is available on the website my15000.com, or through our "app headquarter" site www.onlinesewing.com.


Re: Machine stops and starts

Lou Ann
 

I'm not surprised and was leaning toward bugs in the software.  Thanks, again Jim.  Too bad expertise doesn't work in the check out line:)
 
The most thoroughly wasted of all days is that on which one has not laughed.  Nicolas Chamfort


On Friday, April 22, 2016 2:51 PM, "louannbush@... [janome12000]" wrote:


 
Jim, I believe this one is for you.  Is there any reason you know of that the MC12000 would stop in the middle of a 5 inch, straight line, 6 mm wide satin stitch?  I've been making in-the-hoop coasters so it's the outer border.  It starts back up without cutting the thread, but it is just irritating.  It sounds like it's going to cut the thread for some unknown reason, but then just continues it's merry way. It's cotton quilt weight fabric set at 700 stitches a minute using polyester thread.  Also, the designs in the coasters (there are 6 different filled designs) are ones I did in Floriani U software.  They weren't downloaded as a .jef file, but I downloaded jpg pictures and converted them to stitches in the software.  So the Floriani software is what "digitized" the design from the running stitches I traced around the picture. It will stop and cut the thread in the middle of a filled stitch design.  No color change, stitches short enough to not be a problem.  It just decides to cut the thread!  I thought I would check with you about a possible problem with the MC12000 before presenting my case to RNK. 



Thanks, Jim.  We, in this forum, all know your expertise is totally invaluable and much appreciated.

Having discovered that expertise is of very little value at a supermarket checkout, Jim manages this:
We can definitely eliminate the fabric, thread and speed as having any bearing at all on the problem. I'm also inclined to eliminate the machine itself. That leaves us with the design. The problem you describe sounds like the design has embedded jump stitches that are not needed. Those would cause the machine to act in a way that sounds like it's going to cut. It's also possible that there are cut commands embedded in the design that are not needed. Autodigitizing (making designs from images) is not very precise and even packages that cost more than 5 figures do not do as well as a human digitizer. Computers are not very good at figuring out how to fill areas of color, and the process is complex enough that bugs in the software are quite common. I would suggest you turn off jump cutting in the settings for embroidery. If that changes how the design stitches then you have your answer.




Re: Installing Acutools

suewatts12@...
 

Hi, I'm new here, been reading and learning. I also have Accutools for my 11000, which was installed and working fine. Then I was told there was an update and it stated to delete the old one and install the update. It didn't install. When I took it to the dealer for help, they reinstalled the disc but now it says USB driver did not install. Any suggestions on how I can get everything to install, as it was before? Can I install on a USB that I load with Horizon Suite for my 15000? Appreciate your help as my dealer is over an hour away. Also, how do I get to the videos mentioned in one post?, would love to watch them. Thanks, Sue

Pressing the "Eject" button on his lounge chair, Jim waddles across the room to extend his hand:
Welcome Sue! Help yourself to some fresh lemonade and a brownie in the kitchen, but stay away from those odd green cookies on the sideboard. Wanda Kowznofski brought those in last week. One fell on the floor and the dog ate it. Sparky hasn't been seen since, but late at night we hear him howling in the woods out back. Wanda insists that her lima bean and rutabaga cookies had nothing to do with it.

When we had our store we sold a lot of 11000 machines, but I don't remember AcuTools being available for that model. A Google search reveals that AcuTools is the software included with the 14000. Maybe what you are having problems with is Customizer 11000. If your dealer installed that from the CD you would have gotten an older version, and you will need to update it for USB compatibility in Windows 7 or later. That update is available here. The instructions available here explain how to get the USB driver installed.

The folder structure on USB drives used by the 15000 is downward compatible with the 11000, so you can use the same USB drive for both machines. Of course designs that use 15000 hoops that are larger than the 11000 hoops will not show up on the 11000, but otherwise you can use the same USB stick.

Information on our 15000 video app (My 15000) is available on the website my15000.com, or through our "app headquarter" site www.onlinesewing.com.


Installing Acutools

Ann
 

I had installed Acutools on my computer and I was having trouble with it so I decided to uninstall the program and reinstall.  Bad move!  When I tried to reinstall, either the disc had gone bad or my CD/DVD player has quit working and I can't get it reinstalled.  Is it possible to get another copy of the Acutools disc?   I've called, then emailed my dealer and they haven't gotten back to me yet - probably have a hot prospect buying another 14000!  I'd love to find out something.  This is going to be a long weekend!


Thanks,


Ann Chafin


Thinking a "long weekend" is something many people look forward to, Jim understands and say this:

Unless you tried to clean it with sandpaper, your CD is probably OK. Look at the shiny side for fingerprints or smudges and wipe from the inside to the outside with a clean soft cloth, such as flannel. Before trying again restart the computer just in case Windows was having a bad hair day. If all else fails your dealer is the first point of contact for a replacement. This is not a part that they can just order, so they would have to open a new package, take out the CD for you, then return the entire product as "defective". Inefficient - absolutely, but that's how the system works. If you know someone else who has the CD it might be just as well to borrow theirs or make a copy of it. Copyright violation? Yes, but as a legal owner I think it could be justified. Good luck!


Machine stops and starts

Lou Ann
 

Jim, I believe this one is for you.  Is there any reason you know of that the MC12000 would stop in the middle of a 5 inch, straight line, 6 mm wide satin stitch?  I've been making in-the-hoop coasters so it's the outer border.  It starts back up without cutting the thread, but it is just irritating.  It sounds like it's going to cut the thread for some unknown reason, but then just continues it's merry way. It's cotton quilt weight fabric set at 700 stitches a minute using polyester thread.  Also, the designs in the coasters (there are 6 different filled designs) are ones I did in Floriani U software.  They weren't downloaded as a .jef file, but I downloaded jpg pictures and converted them to stitches in the software.  So the Floriani software is what "digitized" the design from the running stitches I traced around the picture. It will stop and cut the thread in the middle of a filled stitch design.  No color change, stitches short enough to not be a problem.  It just decides to cut the thread!  I thought I would check with you about a possible problem with the MC12000 before presenting my case to RNK. 



Thanks, Jim.  We, in this forum, all know your expertise is totally invaluable and much appreciated.

Having discovered that expertise is of very little value at a supermarket checkout, Jim manages this:
We can definitely eliminate the fabric, thread and speed as having any bearing at all on the problem. I'm also inclined to eliminate the machine itself. That leaves us with the design. The problem you describe sounds like the design has embedded jump stitches that are not needed. Those would cause the machine to act in a way that sounds like it's going to cut. It's also possible that there are cut commands embedded in the design that are not needed. Autodigitizing (making designs from images) is not very precise and even packages that cost more than 5 figures do not do as well as a human digitizer. Computers are not very good at figuring out how to fill areas of color, and the process is complex enough that bugs in the software are quite common. I would suggest you turn off jump cutting in the settings for embroidery. If that changes how the design stitches then you have your answer.



Re: Version 5 activations

Anne Parker
 

Jim

Am I understanding correctly what you are saying?

If I have installed it on 3 computers - then have an issue with one computer and manage to uninstall before the system dies, the uninstall updates
​and reduces ​
my used count to 2 (I presume on the Wilcom servers - so I would need to be on line to uninstall totally and end up with the right count of 2?)
​ that I could then install on another computer (or the same one if I got it sorted) to take the count back up to 3?

I haven't actually installed it anywhere yet - still waiting for the issues to settle down - but just would like to know for future reference (though of course things could easily have changed by the time I do get round to installing).​


Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"If we could live happy and healthy lives without harming others... why wouldn't we?" Edgar's Mission | www.edgarsmission.org.au

Waiting in vain for his issues to settle down, Jim says:
Yes, that's how it works.


Re: Sulky Puffy Foam Disaster

Pam Davison
 

Thanks for the feedback.

 

Sent from Mail for Windows 10

 

From: mikewo6o@... [janome12000]
Sent: Tuesday, April 19, 2016 11:24 PM
To: janome12000@...
Subject: [janome12000] Re: Sulky Puffy Foam Disaster

 

 

Pam,

You are not the only one that has had problems with editing and converting design files to .JEF format using the 6D and Premier+ software.  My wife and I had nothing but problems with the stitch-outs as well....to a point that I quit using it for the 15000. 

My wife bought a Babylock Destiny a few months ago and we got a free copy of Floriani Total Control U as part of the deal.  It seems to convert the files to ,JEF accurately and I have not had any problem stitching them out on our 15000.

I am not recommending the Floriani software, only sharing our experience.

Mike

+++++++++++++++++++++++++++++++++++++++++++



---In janome12000@..., wrote :

Sorry this is long but I want to give as many details as possible.

 

Twice now I have sewn with puffy foam on my 15000 and each time I ended up having to take my machine in for repair.

 

I have sewn successfully with Sulky puffy foam in the past on others machines.  I suspect it is something I am doing wrong.

 

I use 6D embroidery software and puffy foam font, save /export the design as a PES file and stitch out on my Brother 6 needle with the puffy foam just fine.  The software shows the brother 6 needle as one of the machines.  6D’s native format is VP3.

 

When I use 6D embroidery software and the puffy foam font on my Janome 15000 it causes major problems and I really wonder if this software does not translate a JEF file so well (I create the design and save/export as a JEF file).  The latest Janome machine this software shows is the 12000 and it uses the machine to save the design.  I suspect the software because thread on some of the lettering was bit too loose,  on at least one of the letters it would take about 3 stitches cut the thread and start embroidering again over and over, and it creates a birds nest  when the final problem occurs.

 

I get through some of the letters ok but when the problem happens I end up bending and/or breaking a needle and have a birds nest under the letter that causes the issue.  

 

The first time it happened my needle broke and bent into a “U” shape, created a birds nest under the letter,  and broke the feed dogs (yes broke the feed dogs – a first in over 40 years of sewing).

 

This time it broke the needle, created a birds nest under the letter, and now the moveable piece on my embroidery arm moves freely when you touch it. So off to the shop it goes.

 

Whether it is the software or not I am done with 6D software  - it has already been listed for sale.  I have other software that plays nicely with both my Janome and Brother machines.

 

I don’t want to pay for another unnecessary repair.  To say that I am nervous about using puffy foam on my 15000 is an understatement.

 

Has anyone successfully used puffy foam with lettering on their 15000?  If so were there any special tips/tricks you used?

 

Sent from Mail for Windows 10


Taking time out from looking for repairs to his puffiness, Jim says:

The behavior you describe is a classic problem with embroidery conversion software. The 6D software has created long satin stitches to go over the foam. However the Janome JEF format cannot make a stitch longer than 1.27cm. Longer than that they must have jump stitches inserted. If you have the jump cut turned on you'll get frequent cuts, loose stitches due to reduced tension during a jump, and birds nests due to loose tension. Regardless of whether puffy foam is involved, very long satin stitches are a bad idea. The stitches are quite fragile and easily damaged.


Version 5 activations

Cheryl Paul
 

Good Morning,


I know that we get 3 activations of Digitizer V5.  My question is:  If we uninstall for any reason, does the activation go back on the shelf so that we still have 3 or do we have to deplete them all and then get permission before installing again - Like putting the program on 2 computers - have a terrible crash or problem that needs removal, putting on again - using up the 3; then have another problem and need to put on a 4th time.  At this point do we need to get another activation from Janome? This has never been clear to me. I have program, I think Electric Quilt, and IF you remember to deactivate it before an new install or new computer, you can just do the install and everything works.  However, you do need to DEACTIVATE for that to work - if not it is going through the contact the company for a new activation code, but they are fast in responding - Janome's responses take much longer.


Cheryl - Saskatoon


Not quite deactivated, Jim manages to croak out this:

Per Wilcom, uninstalling will update your installation count. This should cover moving to a new computer, but if you have a full-on crash it may not help. In that event you will have to contact Wilcom to have the count reinstated.


Re: 12000 Machine for Sale

juliadlf1 <no_reply@...>
 

Sue: There is a group on Facebook called "Janome Owners Like Us"  which there is a pinned post within the group where you can list your used Janome machines,etc For Sale. I wasn't sure if you've tried that already. Also on Facebook is a Sew Its For Sale group for selling used machines (all brands). Thought to mention that  if you haven't already tried those sources.

Good luck. Ebay is a good source but be aware that both Ebay and Paypal take fees from the total sale which includes your sale price and any shipping costs you are charging the buyers.

Julia
NY


Re: question on DEACTIVATION

suerevere@ymail.com
 

Thanks, Jim,
SueR


---In janome12000@..., <srevere@...> wrote :

Jim,

If we uninstall to deactivate Digitizer V5, will the uninstall create any problems with the Corel as with the previous versions? Am in a situation where I may have to uninstall on my SurfacePro4 and then reinstall on same device and want to make sure I do not create a problem.

Thanks,

SueR


Offering up an opinion worth twice what you paid for it, Jim says:

It shouldn't, but the combination of V5 and Windows 10 has been a very rocky road. I would suggest that you deactivate via uninstall, then check to see Control Panel still shows Corel installed. If it does, uninstall it. Then install again from scratch.


Re: Sulky Puffy Foam Disaster

Pam Davison
 

Thanks for the info.

  In any case I am done with that particular software - it doesn't create "good" JEF files (not just puffy foam)  which is why I stopped using it when I sold my pfaff.

It creates PES files just fine.

Sent from my Windows Phone

From: 'Donna Morton' demorton@... [janome12000]
Sent: ‎4/‎20/‎2016 11:23 AM
To: janome12000@...
Subject: [janome12000] Re: Sulky Puffy Foam Disaster

 

Before stitching on puffy foam it is necessary to raise the foot height.  For some reason the sensor foot does not “feel” the extra thickness of the puffy foam.
 
Change the foot height to 2.0 using the Adjust option when the embroidery design is loaded and ready to stitch. 
 
The program creating the puffy foam design is not the problem.
 
Donna M
Canada
 
 
 
 

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