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Re: MC11000 driver problem

Cat - N
 

Okay, so...now I am confused...no surprise there, I admit...LOL, and I completely apologize for my absolute ignorance.

Does Customizer 11000 use a different driver than the PC Folder Tool?  I have Customizer 1.5 and I transfer designs from the PC to the MC 11000 (v.3.10) by USB cable all the time using Customizer 1.5 on 64-bit Windows 8.1.  I upgraded my Customizer v.1.3 on Janome's website:

    http://www.janome.co.jp/e/e_downloads/software.html

    Customizer
    Adds Windows 7 / 64-bit compatibility and other minor improvements

There is an OS Compatibility Kit that says on page 3 that shows the message that will display on 64-bit systems and says to "Select Install" in the instruction:

    http://www.janome.co.jp/e/e_downloads/soft/update/os/osinstall.pdf

I am pretty sure I did all of this last year, although the whole machine embroidery thing was completely new to me, and I lost two computers in rapid succession, so I installed it all three times, the last time being on this 64-bit Windows 8.1 PC.  So, I 'could' be 'missing' something.

I have PC Folder Tool v.1.4, and I have RUN it but never did anything else with it except 'drill' through the folder structure then "X" out of the program...so I don't know if it works or not, and I am not even sure what it is supposed to do, and not sure if I even need/want it.

The only driver issues I have had, when using Customizer 1.5 to send designs, was if the MC11000 was turned off, or if I forgot and plugged the MC 11000 into the new USB hub I have, or if I plugged the MC 11000 into a USB connector of a version it doesn't like...I have 3 versisons on this laptop and I forget which is which. 

Is my stuff a 'freak' of technology?  Hope I didn't jinx it by saying...LOL...but now wondering how things will work when I get my 15000 because I also plan to keep the MC 11000, too.  Should I worry?

- Cat

Spraining his brain while trying to remember too far back, Jim says:
The PC Folder Tool fell through the cracks, as it was little understood. It *should* use the same driver as Customizer 11000, assuming that it has been updated for 64-bit operation. We covered PC Folder Tool in an issue of the now-defunct 11Heaven newsletter. Other than to write the article, we never used it and I don't think many 11000 owners did either.

While it does sound like your melange of USB hubs and ports could be challenging, I don't think you'll have any issues with the 15000. Janome has yet to implement USB 3, and quite possibly USB 2. USB 3 ports are downward compatible with USB 2, but maybe not USB 1.

Windows 8.1 may be a problem, as Janome did have to put out updates for it, at least with the Digitizer software. None of the Windows 8 variants got much love. You may be eligible to upgrade to Windows 10 for free, though some have run into nightmares doing that.


Re: Blue and Pink Janome Bobbins

 

Can someone please tell me about the blue and pink bobbins that Janome sells? What are they used for, and how are they different from the normal clear Janome bobbin?

Norma Russen


Flashdrives for 14000

Ann
 

I may be asking a question that has been asked a dozen times before, but I just started following the group since my purchase of the 14000.  I have flash drives that I had used on my 11000 and they have a lot of good designs on them.  Will they be usable as they are or will they have to be reformatted and lose all the designs?

By the way, I spent a good 2 hours this morning going through all the "New Product" you announced (and I purchased) and must say that they have been so great at introducing me to a whole lot of features on these wonderful machines!  Thanks loads.


Sending thanks right back, Jim says:

Starting with the 11000, Janome standardized on the format for USB flash drives. All embroidery designs are stored in folders inside the master EMB folder. By default the machine creates an EmbF folder, but you can add others yourself. The 12000, 14000 and 15000 can all navigate to any folder, but by default they open to the EMB -> EmbF folder. All of your 11000 designs will be accessible, though the hoop may change if a design uses a hoop that your machine doesn't have. Just be sure to check the hoop before stitching.


MC11000 driver problem

Caroline Wright
 

My 15000 is at the dealer being serviced and I am trying to use my 11000 and am having driver problems.  I have installed W10 since last using my 11000 for embroidery and think that may be the problem.  I installed the PC folder tools from the DVD but still get a driver error saying "The USB driver was improperly installed or damaged.  Uninstall the USB driver and re-install it.  Remove the current USB driver?"  I have V2.10.
I am hesitant to do this as I don't want to create a driver problem when I get my 15000 back.  Suggestions please and thanks.

Caroline


Being in a car in Dallas means there are ALWAYS driver problems, but Jim survives to say:

Your Windows 10 is almost certainly 64-bit. Janome did not make a 64-bit driver for the 11000, so you won't be able to get PC Folder Tools to work. Your only option is to use USB flash drives, which rely on the built-in Windows driver.


Re: New product announcement

Shirley Allen
 

Jim,  Thank you so much for your info. I respect your time and effort to answer all our questions and the time to put into these projects.  I wonder if Janome knows how special you are?.  I look forward to this new venture as Janome manuals do not cut it when you need to learn their product.  Thanks again Your admirer in NJ




Sent from Samsung tablet.


Re: New product announcement

Shirley Allen
 

Jim, Are there a trial version for the 12000 yet? Or am I pushing it? Anxious to see videos. Also I have the Elna 920 Expressive & will this work with it? And I have the Ver.1.00 & wanted to know if I could update mine to the version1.20 for the Memory Craft 12000?? Lots of questions for the Guro of techies

Feeling like a leaf in a hurricane, Jim says:
I'm working on the 12000 version now. There is a LOT of work involved, as each of the 58 videos has to be re-encoded for the web. I also need to develop the pages for the website. As for how well it will apply to the Elna 920, that machine is more like the Janome 14000. We've never seen this machine, so I can't make any guarantees, but I would think that the 15000 videos would apply more than the 12000. Of course you can update your 12000 to V1.2. See this page for the instructions and software.


Re: Is there a 17000 on the horizon?

carol caseber <ccaseber@...>
 

Keep the 11000 (I wish I did) because it has a smaller hoop for 4x4 designs. I have a 15000 and love it but miss the smaller hoop. The 12000 has improvements over the 15000. I would sell the 12000.


Sent from Yahoo Mail for iPad

On Saturday, March 26, 2016, 9:26 PM, akerslucy@... [janome12000] wrote:

 

So i guess that there is no 17000 on the horizon! That said, I just bought an "event" 15000. So now I have a 6600P, an 11000, 12000 and 15000.


Thinking I'll sell the 11000 and take the 12000 to class - as long as my arms hold out for carrying all the extra cases that will involve. The 11000 has been a great machine for travel but I love the features of the 12000.

I'm sure there are those out there with thoughts on this for me - love this forum and so thankful for Jim and Diane!


Re: New product announcement

SewKitty <stevovaso@...>
 

Jim,
What a gift! Thank you. This version seems to work perfectly on my WIN 10 system. I have the My 15000 & the Foot Book for the iPad. I enjoy using those apps on that device, but seem to have my PC laptop open more often and would use this version more.

I appreciate all you and Diane do for this group. Thanks again.



From: "jim.stutsman@... [janome12000]" <janome12000@...>
To: janome12000@...
Sent: Friday, March 25, 2016 2:55 PM
Subject: [janome12000] New product announcement

 
Ok, well more like a new old product announcement!   Long time readers are no doubt familiar with (and perhaps sick of hearing about) our iPhone/iPad app My 15000. We have had many requests for a version that could be used on a PC or Android device, neither of which was something we were interested in doing. That said, we have reviewed the structure of the app and realized we could implement it as a web app to be viewed in a browser. Previously we sold DVDs for the 12000 that were viewed using a web browser, but after numerous compatibility issues we had to abandon that. I was very skeptical that a web version would work, but pressed on and discovered that it actually can work. So we made a web version.

Of course there are so many different devices, operating systems, and browsers that we could not possibly test them all. So we made the first 10 "quick start" videos completely free so you could find out whether you can use them on your particular device. All videos use the same player, so if it works you can be assured that you'll be able to purchase a membership for all of them. If the free videos don't work, please DO NOT purchase a membership, because the paid videos won't work either! We've tested on Windows 7, 8, and 10 with Internet Explorer 10 and higher, FireFox, and Chrome, all good. Windows XP won't work. Android on an Asus tablet and a Kindle Fire also work. All modern web browsers (say from the last 3 years) should work fine. The videos are HD, so if you are using a cellular connection you're going to burn through a lot of bandwidth, which could result in overage charges. We can't do anything about that, because right now only Apple supports the type of streaming that adjusts automatically to the bandwidth. That's what we use in the iTunes apps.

Permanent access to the web app costs $59.99 USD, the same price as the apps. All of the same features are included, and we can (and will) update the videos as needed. If you have a 15000, but do not have our app, we invite you to check out My 15000 Online. Thanks!



Re: Is there a 17000 on the horizon?

Lucy Akers
 

So i guess that there is no 17000 on the horizon! That said, I just bought an "event" 15000. So now I have a 6600P, an 11000, 12000 and 15000.

Thinking I'll sell the 11000 and take the 12000 to class - as long as my arms hold out for carrying all the extra cases that will involve. The 11000 has been a great machine for travel but I love the features of the 12000.

I'm sure there are those out there with thoughts on this for me - love this forum and so thankful for Jim and Diane!


Re: New product announcement

Anne Parker
 

Thanks for the reply Jim

Appreciate the 'no web access' bit of the Apple  4 (hadn't thought of it working that way) - maybe that will come one day.  Just wondering if the Roku would give me it, but probably not.

I can anyway just connect the Laptop to the 47in and have huge video! :0)  Lucky I never told my husband why I had bought Apple TV4 as opposed to another streaming device, as now I don't need it to view My 15000! :0)  Not that it would be any issue - he's a real technophobe and no idea how things work!

Will be purchasing in the next day or so.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham


Re: New product announcement

Cat - N
 

‎OMGoodness!!!  How very sweet of you!   I have an iPad, an Asus Nexus 7, and a PC, of course, and Firefox is the browser I use on PC and Android.  I can tell you that the video I tried on my BlackBerry Z10 smartphone played just fine with the native BlackBerry browser, too.  It is on WiFi at this time and playback was very smooth, even on a 4 and a half or so inch screen and auto rotation was flawless while it was playing. 

Very nice! Thank you!

- Cat 

Sent from my BlackBerry Z10.
Warning:  The foregoing message is likely a combination of what I meant to say and words the nice machine liked better.
From: jim.stutsman@... [janome12000]
Sent: Friday, March 25, 2016 5:55 PM
To: janome12000@...
Reply To: janome12000@...
Subject: [janome12000] New product announcement

 

Ok, well more like a new old product announcement!   Long time readers are no doubt familiar with (and perhaps sick of hearing about) our iPhone/iPad app My 15000. We have had many requests for a version that could be used on a PC or Android device, neither of which was something we were interested in doing. That said, we have reviewed the structure of the app and realized we could implement it as a web app to be viewed in a browser. Previously we sold DVDs for the 12000 that were viewed using a web browser, but after numerous compatibility issues we had to abandon that. I was very skeptical that a web version would work, but pressed on and discovered that it actually can work. So we made a web version.


Of course there are so many different devices, operating system s, and browsers that we could not possibly test them all. So we made the first 10 "quick start" videos completely free so you could find out whether you can use them on your particular device. All videos use the same player, so if it works you can be assured that you'll be able to purchase a membership for all of them. If the free videos don't work, please DO NOT purchase a membership, because the paid videos won't work either! We've tested on Windows 7, 8, and 10 with Internet Explorer 10 and higher, FireFox, and Chrome, all good. Windows XP won't work. Android on an Asus tablet and a Kindle Fire also work. All modern web browsers (say from the last 3 years) should work fine. The videos are HD, so if you are using a cellular connection you're going to burn through a lot of bandwidth, which could result in overage charges. We can't do anything about that, because right now only Apple supports the type of streaming that adjusts automatica lly to the bandwidth. That's what we use in the iTunes apps.


Permanent access to the web app costs $59.99 USD, the same price as the apps. All of the same features are included, and we can (and will) update the videos as needed. If you have a 15000, but do not have our app, we invite you to check out My 15000 Online. Thanks!




Re: New product announcement

Anne Parker
 

Just thinking - if you are able to give iPad users free access to the online version, does that mean it would also give free access to the iPad App for those that have bought online? 

If so then I for one would be able to use it both online and on my Apple TV4 (though haven't bought the app yet for that, so will be buying the online version as I can take that away with me and review away from home if I want).

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

Attempting to clarify, Jim says:
The iPad app includes the Apple TV4 app (and vice-versa), but there is NO relationship between the online app and the Apple apps. Purchasing the online app will allow you to view the videos on an iPad or iPhone using the embedded Safari browser, but not on the Apple TV because it does not have web access. As mentioned in a prior response to another post, it is possible to use AirPlay on the iPhone/iPad to display on a PC with the AirServer software. You can also use AirPlay to view on the Apple TV (V2-4) without the Apple TV4 app.

There are definite advantages to using the app on an iPhone or iPad:
* If using a cellular data connection, video quality will adjust to the available bandwidth for the best viewing experience. We cannot do this in the online version, as no browser supports it.

* Design files downloaded in the app can be opened directly in AcuEdit or AcuDesign for instant availability. This is not possible in the online version.

* Access through the app is much faster, because there is no delay for the browser to load and pages to render.
 


Re: New product announcement

Meryl Margolies
 

Will the 12000 version be forthcoming? I'll definitely be onboard for that even though I have the IPad app, and your CD's. I have a new all-in-one with HD and the videos are more amazing than on my IPad mini.


Also, will a subscription be able to be used on a PC and an Android device for the same subscription?


Here's hoping for the quick release of  My 12000 :)


Attempting to be forthcoming, Jim says:

Now that we have gone through the development, yes the 12000 can (and probably will) be made available online. A single online subscription can be viewed on anything with a web browser, so PC and Android is definitely an option. However there is absolutely no way to extend the iPad app or CDs to include access to the online version. The online version is managed by a completely different company.


If you already have the iPad app you can get a Windows program that will allow the iPad videos to be displayed on your PC screen. Check out AirServer for more details. There is a free trial for 7 days and after that the $15 charge would be much less than buying online access. Another benefit of this - you don't have to wait for us to make the online version!


Re: New product announcement

Ann
 

Jim and Diane,

Thank you for making your apps available online!  Just in time to help me with my purchase of the 14000!  Thanks again!


Re: New product announcement

Anne Parker
 

Jim and Diane

Thankyou Thankyou Thankyou!   It all works for me on Windows 10 and Firefox - so I'm a really happy bunny!  The borrowed iPad will be going back to my step-son (haven't even looked at it yet and he lent it me at New Year!)

I'm a definite customer and will be purchasing soon - I'm sure there will be lots of others interested!  Yet to try it on my husbands Lenovo tablet.

One thing though - it wasn't obvious to me that you had to click on one of the videos that wasn't in the quick start section in order to get to the purchase screen.  I was expecting to find a button
​ to pay - but at least I've now found out how to do it! :0)

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 Being no-so-obvious, Jim says:
I'm working on the possibility of adding a purchase button to the menu bar. Unfortunately web software is much less flexible than apps, so it may take a bit.


Re: New product announcement

Shirley Allen
 

Thank you Jim. Look forward to trying it.  Great news yah!!!! 
Shirley in NJ

Sent from Samsung tablet.


Re: New product announcement

cmgazerro@...
 

Thank you.


Re: New product announcement

Carolyn Gazerro <cmgazerro@...>
 

Jim,

If we have the Apple App and would like the PC App also do we have to purchase it separately?

Carolyn 🌹
Sent from my iPad

At the moment I don't have a way to grant free access to the online app for iPad app users. I'll think about it and see if I can come up with something.


Re: New product announcement

Patricia Ward
 

Beth, I too use the iPad to view my apps... but the fact that Jim developed this for the non iPad users shows how much they listen to the needs of all the Janome owners and care about them.

You and I both know for sure how much this will mean to the Android and PC owners to have this available.  I have had my 15000 for two years and from time to time will still refer back to a section that I do not use often. 

Pat

On Fri, Mar 25, 2016 at 6:05 PM, beth_weigt@... [janome12000] <janome12000@...> wrote:


Although I use the IPad to view app - Thank you for this for others who do not.  You and Diane continue to amaze me!



Re: New product announcement

Beth
 

Although I use the IPad to view app - Thank you for this for others who do not.  You and Diane continue to amaze me!

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