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Re: Repairs on Janome machines

Lou Ann
 

I agree with Martie. My mom taught me to sew somewhere in the junior-high school years and I was making my own clothes all through high school. My Janome 12000 is awesome and I’ve had no problems with it.


Re: Introduction(another question for Jim)

norma carson
 

Hi Jim,
Hope this doesn't end up too long...just read your 22 page article on switching to a MAC...not sure if you remember me but I switched last year (bought windows 8 and parallels) had a horrible time trying to run my Embird digitizing software, long story short I ditched all that (uninstalled everything and decided to purchase a cheap windows laptop for only digitizing)...

I am now at the point (shopping) of purchasing a laptop (you recommended asus or acer) well now I'm rethinking this..do you think my problems could have been because of Embird? Other people seem to do OK adding windows...do you know anything about Embird?  I know you like the Janome software, I've used other digitizing software (Notions, Generations and the Janome software in its early stages) and always go back to Embird (I even bought Embrilliance last year when I was having all these problems and couldn't handle it)....I value your opinion so I'm asking for your advice once again....love my Mac!   Do you think I should give it another try with VM (I still have my copy of Windows 8 but trashed the parallels)or get another laptop for digitizing? Thank you for your patience.

Norma Carson
Lodi, CA

Hey Norma,
I can't speak to your prior problems with Parallels, but there's a no-cost way to try again. Start by downloading a free trial of VMware Fusion. Use your Windows 8 software to create a Windows VM on your Mac. You should be able to update from Windows 8 to Windows 10 for free. Do that. Then see how things go with Embird. If it works for you then you can just buy Fusion and you're done.

One note for you, and anyone else who is upgrading/has upgraded to Windows 10:
Windows 10 has gone back to the goofy interface that works for desktop and tablet alike, and it's very confusing to long-time Windows users. You can make it look like what you are used to with a free program called "Classic Shell". I recommend it.


Connecting to 15000 from computer

Caroline Wright
 

Jim, I previously posted on this topic and would again like your opinion.  I run W10 with paralllels on my Mac.  I upgraded the MBX software to 5.0.  The software cannot find my wifi and you had suggested they may be on different networks.  My Mac, Ipad & 15000 are all connected to the same network...I do not use the guest logon.  Anyway, in looking at the W10 connection last night, it indicates it is connected via ethernet?  So, I'm thinking that means W10 is getting internet service directly from the Mac and cannot, on it's own, see the modem?   And, as always thanks for sharing your expertise on so many things Janome.


Caroline


Diving into the network pool from the high board, Jim comes up sputtering this:

By default Parallels sets up a Windows VM to use shared networking. This, in effect, turns the Mac into a router. That means that the virtual machine is on a separate network from the rest of your computers. This article explains the various network modes. What you need to do is set up Parallels to use bridged networking. That effectively puts the VM on the same network as everything else and you should then be able to connect with the machine.


Re: opening a design from usb port

Cheryl Paul
 

Hi,  If you are using Floriani Software, to save, you go to FILE > Save as > pick your machine format from the dropdown list, give it a name > select from the “Look in” window the drive that contains your USB and click “SAVE”.

I think that the hoop choice is the “hoop” icon on the left side 6th up from the bottom - there are 2 one shows the hoop and the other is the selection icon. (FTCU program).  If you are using MDQ II it’s the 4th icon from the bottom on the left.  In either software a window opens and you select JEF format and then the hoop size - 2 areas tp open at the top of this window with drop down menus.  You can send me a private message if you need more help.

Cheryl - Saskatoon


I have the 15000 .I didn't know about saving to hoop , I haven't had classes yet . So can you tell me how to select hoop 
Thanks so much

As one who has never had any class, Jim says:
Unfortunately I know nothing about Floriani software, though we may have a member who does. There is almost certainly a Yahoo Group for it.



Re: Repairs on Janome machines

Cheryl Paul
 

Martie,


I’ve owned a lot of Janome machines also - since my MC6000 purchased in 1984 - has a wonderful Pfaff 1222 before that. I wanted a new machine and NEW stitches. That 6000 machine lives with my middle daughter and is still going strong - I think. She probably only uses it to hem pants as she is an Accountant and works at least 8-10 hours a day, comes home puts 2 children to bed and I’m sure just to pooped out to sew. I then purchased a MC10000 in about 2003 and that machine caused me NO grief either and it did embroidery too - what a miracle that I could do more than just sew on a machine. I got the MC11000 in 2005 and it also sewed like a dream, but the bobbin case was an issue and I wasn’t alone, as many of my sewing buddies had the same issue. My 12000 was great, but my 15000 as the threader issue, but they all sew like there is no tomorrow. The needle threader thing is just more of an inconvenience than a problem. It is just that for the cost of the machine, I think all should work at least 99.9% of the time.


What I find difficult to understand is WHY folks are having the thread nests, and tension issues? I also don’t understand WHY dealers are nasty to their customers, by putting the blame back on that customer, when they certainly want to sell them another machine as some future point in time. They should treat them like royalty instead. Now you will occasionally run into a nasty customer too, but be kind and perhaps you can simmer the temper down. I really believe that there are ways to treat folks, from both sides that will keep everyone happy or at least satisfied that we are after all, creatures that God made.


Another thing, we seem to hear only of the problems folks have and not the good things. It’s when the machine isn’t working and we can’t sew or embroider. The folks with no problems are sewing/embroidering and creating nice things so have no need to post. Right!


Cheryl - Saskatoon


Re: Repairs on Janome machines

favymtz
 

I'm sure that the discussions about "problems" on machines seems to be rather the bulk of the conversations here, but I believe it's in part because of the lack of help on the official Janome Forum. I'm grateful that we have such a great Yahoo Group for help when our members are in need of it. One thing I will say however, is that I would hope that people would read their Manuals! And re-read them, and re-read them... A great many of the questions that are brought up are simply answered in the machine Manuals! I teach classes for Janome Embroidery machines and I repeat this quite often to my students, "Read your manual. Get familiar with it alongside of your machine and you'll be amazed at the things you can make your machine do!"


Re: Repairs on Janome machines

ceilsews <no_reply@...>
 

Anne,
I totally agree!  I've never had a bit of trouble with any of my machines and no problem with the thread cutter V1 on the 15000.  Just like automobiles, even with the best ones there are problems here and there and certainly lemons in the pack.


Re: I'm new here!

Vikki Youngmeyer
 

Regarding the knee lever, I don’t have that problem, but I have seen a solution that worked for others that did have the problem. Get a “pool noodle” and slit it down one side then push the lever into that slot. Trim off the top and bottom ends to fit. That makes the lever wider and more accessible.

 

Vikki

Houston, TX

 

The only bad things I've found are the knee lever is too far away for me to use comfortably - but I am petite (4ft 11ins) so my legs are rather short! :0)  And I find the cutter under the bobbin winder fiddly and don't use it preferring to start the thread off the old way by threading through the bobbin hole and holding for several turns then cutting the end of close to the bobbin.

There is also the sheer size of the machine to think of.  For me it is definitely not a portable.  I actually don't find the weight too bad - but I am used to lifting cast iron vintage Singers!

 

Anne
www.sewingtales.wordpress.com
https://www.flickr.com/photos/94302460@N03/sets/

​​


"Live like someone left the gate open". Kimberly Burnham


 


Re: Repairs on Janome machines

Anne Parker
 

Hi Martie

I have had a similar experience to you.  I have lots of machines - Vintage which I can sort myself, electronic one of which I have only had to take in one time when everything was completely frozen from being kept for years in a garage, and computerised one of which I had to take in for a blown condenser.  I've had the 15000 since Oct 2014 and so far - fingers crossed - I haven't had to take it anywhere!

I think though the very nature of a forum is that people join it to learn more, but also when they get problems, so it's sort of self selecting that the people that have problems are most of the people that post on the forum - so basically I think the membership is skewed as people who don't have issues have no pressing reason to join or post unless they want to use their experience to try and help others - which many people on this forum do and I for one am very grateful to them all! :0) - Thankyou everyone.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 


Re: My 15000 on Apple TV -- YAAAAAAY!

Anne Parker
 

Judy

One reason I bought 'us' the Apple TV at Christmas was because of the My 15000 app - which I haven't actually purchased yet. (I hate the touch control though!) I don't have any other Apple products so it was the only way I could get it other than buying an iPad - I really don't need anymore PC's, laptops, tablets, phones at this time.  My step-son lent me an iPad just after Christmas but I haven't even looked at it yet - I want to compare it to my Android devices which I love - to see whether I will buy one when the time does come to buy another device.

I also have the Footbook - but on DVD which Jim and Diane no longer produce, so I don't get the upgrades.  Just wondering Jim - is that or will it be available on Apple TV?

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 Taking a break from Netflix, Jim says:
FootBook, unlike the machine apps, is only 50% video. It does not lend itself well to Apple TV.


Re: Introduction

Anne Parker
 

Judy

I believe you can run Janome software on Macs provided you can give it a Windows enironment to run in.  I've seen Jim mention Parallels to do this but I have not experience of it or Macs so hopefully he will provide some info or others that use it -  or you could simple search the forum for information about it or look at their website.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

From his chair in front of his Mac, Jim says:
Parallels is an option for using Windows on a Mac, but not my first choice. The authors love to update the software at a furious pace and it's not at all uncommon for an update to break running virtual machines until they fix the update bugs. I much prefer VMware Fusion, which does not update as fast but is much more stable. Yet another option is VirtualBox, which is free but is more geeky to use. I have a free document discussing the use of a Mac with Janome software. You can download it here.
 


Re: HowJanome Dealer Sent My Machine Home After Service

Theresa Turnbull
 

I had a terrible problem with a dealer here in the UK who 18 months ago took my 12000 for repair and basically refused to give it back, this went on for some weeks until I got Janome UK involved who managed to retrieve my machine fix it and return it to me. 
The dealer in question is no longer permitted to sell any Janome products at all, so definitely refer any dealer problems to Janome because what they don’t know about they can’t fix.
Theresa
Southern England


Re: I'm new here!

Anne Parker
 

Hi Sandy

Welcome!  You will love this group!  I've only been machine embroidering since October 2014 when I bought the 15000 - my first embroidery machine (though have lots of other machines and have been sewing since I was 8).  I'm in UK and bought it direct from Janome in Stockport via a show offer.

The machine is a V2 of the 15000 and I don't have any issues with the threader, but it does have to be set right in order to hit the right place to thread the needle eye - especially as it's fully automatic.  Other people have had issues, (I think particularly V1 machines) but I understand there is a replacement part for the threader to hold the thread more taut when threading if you need it.  I believe though you may find that any machine with a fully automatic needle threader may work for some and not for others.  It is just a consquence of the very tight tolerances in order to get the really tiny hook in the right place. 

There is a range of thread sizes and needle sizes it will work over - all given in the manual which is very comprehensive - I suggest you download and take a look. - http://janome.com/en/support/manuals/ - then you'll be ready to start using your machine straight away when you get it! :0)

The machine embroidery foot is a screw on metal foot - I don't know for sure but I would imagine all machine embroidery feet would need to be screw on to make them totally secure during the fast speed possible of sewing machine embroidery.  The free motion feet, at least for not too bulky work, are snap on and do not hop which I love, and the height of the foot is adjustable.

If you decide to go for Digitizer V5 software I understand it is now very similar to Bernina software, but I've never used Bernina software and yet to upgrade to Digitizer V5 - that's on the cards next month.

The machine takes class A bobbins - slightly taller that the L ones I think Brother machines use.  Pre-wound class A bobbins are difficult to find now in the UK, but I was able to find some plastic sided ones on Ebay.  I wasn't sure I would use them but just wanted to see what happened - anyway they work fine with the yellow dot bobbin case (which comes with the machine)  which has a tighter tension.  The pre-wound thread is thinner than the Janome supplied bobbin thread.  For the Janome bobbin thread, and also the Brother #90 thread (which is the same thickness) you should use the standard red dot case which has a 'normal' tension, mid way between the yellow dot and the blue dot cases.

When you go for your demo, make sure they show you the free motion feet (QO and QC I think they are and used with FMQ straight stitch 2) and any other ones you'd like to see - and even take the type of thread and fabric you use the most to have a test sew.  One thing I love when normal sewing is just one tap on the pedal and you get just one stitch.

I'm still learning things about the machine and experimenting - there is so much to do.  I've recently tried the hand-look stitches and I love them - especially when you use a different colour top and bottom.  It looks like you've hand stitched with alternating thread!

The only bad things I've found are the knee lever is too far away for me to use comfortably - but I am petite (4ft 11ins) so my legs are rather short! :0)  And I find the cutter under the bobbin winder fiddly and don't use it preferring to start the thread off the old way by threading through the bobbin hole and holding for several turns then cutting the end of close to the bobbin.

There is also the sheer size of the machine to think of.  For me it is definitely not a portable.  I actually don't find the weight too bad - but I am used to lifting cast iron vintage Singers!

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/
​​

"Live like someone left the gate open". Kimberly Burnham

 


Repairs on Janome machines

mjdutro@...
 

I am really totally amazed at the amount of you groupers that have problems with Janomes that actually have to go to the shop for repairs.

I have owned the 8000, 9000, 10000, and now the 12000.  Since 1993 I have sewed nearly every day with these machines and have yet to take one in for a repair.  I always clean my machine, oil that little wick, change needles frequently, praise her, thank her for the lovely job that she does.

My dealer is a two hour drive.  Used to be a 5 hour drive away.  I am grateful for the fine way that these machines are made and grateful for all the videos that are available for free as are all the written instructions on the web.

All of that said...I sewed with a Singer when I had four kids that all wore handmade clothes until junior high school, for 24 years.  I had no repairs with it either.  I was self taught from age 12.  I don't feel that I am bragging just astounded.  And thankful.

Martie in CA 


Re: opening a design from usb port

Steven Fineburg
 

I have the 15000 .I didn't know about saving to hoop , I haven't had classes yet . So can you tell me how to select hoop 
 Thanks so much

As one who has never had any class, Jim says:
Unfortunately I know nothing about Floriani software, though we may have a member who does. There is almost certainly a Yahoo Group for it.


Re: Introduction

Cat - N
 

Judy,

It's nice to meet you.  I am not in debt yet for my 15000...LOL  I am looking forward to hearing more about your great projects!

- Cat




Re: HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

Thank you, everyone.  I appreciate your views and your thinking on this.  I have other choices, but they are a lot further away...like 90-100 or so miles further, and it will have to be Saturday visits for that, at least for right now. 

My hubby was with actually me the first time I took the machine in, but his presence didn't matter.  He was not 'nice' to his vacuum customer couple either...he walked away from us to go help them.  They were a bit older than us, but they left without buying anything.  I did buy a new bobbin case...

To be sure, I do not take a machine to the dealer unless I believe it needs a technician's touch, and I support the local businesses as much as possible.  I am deciding my next move but contacting Janome is not out of the question.

Thank you again...so much!!!

- Cat




Check out the automatic photo album with 1 photo(s) from this topic.
IMG_20160319_124549.jpg


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Re: HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

Oh nooo...I hope they do get it fixed for you. 

You would think that you could ask a professional to investigate an issue, then fix what is found, but more and more, and not just with sewing machines, I find it not to be the case.  I am really saddened to see all the trouble others have had.  I have to admit to a bit of concern about the same kind of issues happening when I get my 15000.  I understand thread shredding can happen on any machine...the tension discs etc. will need cleaning. 

When his manager demo'd the 15000 to hubby and me, I told them we were 'making the rounds'...i.e., going to see Babylock, Pfaff, and possibly Brother if there was time left after seeing the Janome.  Videos are only so good helping you decide what you want when you have NO IDEA what you need or want.  LOL

However, when I first took in the 11000 'practice' machine, this guy seemed to 'take it personally' that he didn't sell it to me...or that he didn't sell me the 15000 (yet)...or that's the feeling I got...like I took food from his newborn's mouth.  He was quite 'forceful' in quizzing me about WHERE the machine came from!  If that's what it was all about, it could be bad news for him because how he treats me now with this 'practice' machine results in where I get my next machine...not the other way round...LOL  I am 62 so will not be working for sure in 3 years, at which time, driving to a much larger city with a Janome 'dealer bound' will be a fun day trip for me...and maybe even sooner than that. 

I am willing to accept that I can absolutely mess up.  I try NOT to, but for goodness sake...check first, find the problem, fix it...then smack my knuckles for being stupid and I will be guilted into being better next time so as to NOT hurt my machine.  LOL

Here are the two onsies I did go ahead and give my daughter-in-law and son for my grandson to spill food and upchuck on.  I did the  Dino Baby first, and since no one knew what it was supposed to look like, I let it go.  I absolutely love the little cross-eyed begging puppy, and the border is better on it.  The onsie after it is still in my 5x7 Acufil hoop, and I have one more of the 6-month size, and 8 more of the 18 month size to do.

- Cat


-----Original Message-----
From: stilljustjudy@... [janome12000]
To: janome12000
Sent: Sun, Mar 20, 2016 3:19 pm
Subject: [janome12000] Re: HowJanome Dealer Sent My Machine Home After Service

 
Ouch! 

Bad enough to have a machine that's not working, but to have onesies to sew and not be able to get them sewn borders on torturous!  I'm so sorry this happened to you!  I like my dealer, but the first assumption is still that *I* have done something wrong to cause the trouble.  It's never the machine's fault.  That's a peeve!

The thought of having to take my husband or another advocate in with me saddens me since the dealers are there for service to those of us who added to their profits by purchasing machines from them....

Strategy advice: Mare sure YOU initiate the conversation by sharing your expertise and knowledge on the issue.  Take your manual in with you to show the limited Janome information you've had access to, and maybe show some print-outs from this group to let the tec h person know you have done your research.  The question I'd then ask the dealer might go something like this: "Do you think the new threader part might be the solution for us on this recurrent problem?"

I spent HOURS over a couple of weeks troubleshooting the needle threader with the manual and the Janome site. I then found this group.  When I went into the dealer, I shared how I had seen discussions online about others having the same problem.  While I didn't get blamed using this proactive approach, I didn't get the needle threader fixed either. 

The dealer seemed to think the fix would be  on-spot simple, but after about 30 minutes, the tech called out an assistant, and neither of them could make the needle threader  work!  I left my machine, picked it up the next day, supposedly fix ed, but it still didn't work.

Another trip to the dealer is in my near future.  I've procrastinated this for weeks since I too need my machine to finish stuff I'm making for the grands!  This time I will call first and present the information Jim shared about the new part so they can get on top of this before I drop my machine off:

Also note that they have very quietly replaced the part of the threader that holds the thread (862627005) with one that holds it more securely. Your dealer may not know about that, and can order the part and install it for you.
Should it really be so unpleasant to take a machine under warranty in for service????

Judy B



Re: HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

Thanks, Pixey,  Yes, the guy is the owner, or so I am told by the manager. Also, I have dealt with the manager...the manager is the one who demo'd the 15000 for me, and the one from whom I picked up the machine on Thursday evening.   The machine was in the case, so I didn't see the thread like that until Saturday afternoon.  I prefer dealing with the manager than the owner, but the manager didn't call me back, as promised, about the bobbin case stop and whether they could fix it, nor did he (the owner) either.  So that was WHY I called a dealer nearly 100 miles away...who was very helpful  So, not sure.  I have been going to that 'company' since 1987 with a break of about 15 years while I wasn't sewing due to lack of time.  I think it is under new ownership now, though...it seems very different.

I am just currently laughing about, but at an absolute loss to explain, WHY no one noticed (or cared?) that the machine had done EXACTLY...for THEM...one of the things I took the machine in for TWICE, and called them about.  I can't help buy wonder how it was that they removed the hoop but didn't notice a long red thread hanging out of the needle plate and/or didn't remove it and/or look more closely at it!  Obviously, the problem is NOT ME, since I was not anywhere near their store when their top thread nested in the bobbin case this time while they were embroidering their designs on their fabric/stabilizer using their hoop and their embroidery thread!  LOL

I really do not have any emotional involvement in this.  I would like to keep it when I get the 15000, so, really, I just want it to work, and have been willing to put in the effort and money to fix whatever issues it has and make it a super good machine, and have bought it lots of toys and accessories, so it already knows it is super loved.  LOL

I am thinking I may try to call the dealer/manager Monday, if I can find time while at work, to 'inquire' about the problem THEY had, that resulted in the nested red thread.  LOL

- Cat


-----Original Message-----
From: Pixey Mosley pixeyam@... [janome12000]
To: janome12000
Sent: Sun, Mar 20, 2016 3:18 pm
Subject: Re: [janome12000] HowJanome Dealer Sent My Machine Home After Service

 
You don't indicate whether you have been dealing with the Manager/Owner or just the sales and repair staff.  I had a bad experience a while back with a sales representative and complained directly to the person in charge (honestly not sure whether he is the actual owner or just long time local manager).  He apologized and made things right and it has actually made the relationship stronger...which was good when I recently had some major machine issues.

So if you have not been dealing with the senior on-site manager, I would suggest doing so.  Going in with all the details and trying to lay out frustrations without getting too emotional.  If you are already dealing with the manager/owner, I would either go back and explain one last time I am not happy and point out when/if you feel condescended to (the person may not realize they are doing it).  But ultimately, your options may be to push it up the chain with Janome o r walk away and try to find another dealer...if possible.  Though that dealer may not necessarily be any better as I learned a time or two when I have visited other dealers who stock different accessories.

Pixey


opening a design from usb port

Steven Fineburg
 

I just got my machine this week and I haven't gone in for training .I also bought floriana total software. I made a design with just text . I then choose save as jef on usb plugged into machine and clicked on usb and design wouldn't open then went back and saved as dot format still can't get to open . Its a brand new usb stick is there something i'm suppose to do to usb before I write design . Any help would be very appreciated   Thanks jane


What machine do you have? Do you see the design on the USB drive in the machine? What folder did you put the design in? For simplicity I would suggest using EmbF inside of EMB. That's what the machine will default to, and it will save you having to look through the whole USB drive. What hoop did you choose in the Floriani software? If their software isn't specifying a hoop that the machine recognizes it will not open the design.

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