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Re: My 15000 on Apple TV -- YAAAAAAY!

stilljustjudy@...
 

Hi Anne,

Don't worry too much about the touch control.  It's all about adapting to new things, and at my age (63) it's great to keep learning.  My son-in-law was on the team that prepared Siri for release on the Apple TV, but I still didn't get to see the new Apple TV until the day of it's product release when I was in Cupertino visiting with the fam.  The touch control can be adjusted in Settings, so if you're on a learning curve, and you prefer the response to be slowed down, you can do that.  My touch on the new touch pad still makes blunders, but I just press the menu button, and it's all good again.  Enjoy, and do let us know how you enjoy the My 15000 app on Apple TV.  I tried it for the first time last night, and -- WOW! -- was it ever fun!

Judy B


Re: Repairs on Janome machines

cas <cas@...>
 

I’m noticing that more life-long sewers or those who have owned many machines are more tolerant of issues, or don’t see any issues. OR don’t cause any issues, lol.   More of us  newer sewers, or those of us new to buying expensive machines, are either intolerant and expect more, or we are still learning how a machine is supposed to act or how we are supposed to. 
 
The more I learn about the machine and about sewing in general the more I appreciate all the good qualities of Janome.  The more I learn about dealers the more I understand how important it is to find an honest one you can communicate with.
 
My needle threader works for a while and then has to go back for an adjustment or replacement.  Like Anne said, it’s the nature of the beast, there is only a tiny window for accuracy when trying to aim for such a small hole.  When my warranty runs out I won’t be paying to get it fixed.  I will just thread it manually.  I wish it had the older style of threader instead of the “fully automatic” one.
 
Mine seems to stop for no reason, not because I’ve changed a needle or the thread I’m using or changed the type of sewing I’m doing.  I will unthread it to fill a bobbin and then attempt to thread it again and it will “miss by a mile”.  This is even though I do the up/down several times, lock the machine, etc.  Sometimes turning the machine off and back on will fix it.  Sometimes I think the small processor might get overloaded and it can’t hold the settings necessary to aim correctly if it’s been on a long time.  Maybe I’m bumping the needle when I pull the thread out, who knows? I cut it at the spool and then lock the machine and then slowly pull the thread out the bottom, so I don’t think so.   I even put it back to straight stitch, default settings and push up and down a few times in case I have bumped it and try it again. 
 
Janome is not aware we are having any problems with the needle threader though unless we write them.  The repair techs do not report back to Janome if a machine is under warranty unless they are ordering parts.    I wrote Janome and they said there is not a new needle threader mechanism.  They said my tech had been in touch with them, and would install a new one if necessary but it will be the same part it always has been. 
 
Since I got it back it has jammed on several occasions, including when I first got it home, turned it on and tried to thread it with the same needle and thread in it that the repair tech used, the stuff that was still in it.  It gets stuck below the needle bar and I get the “raise the needle bar slowly” message.  It is very hard to get it un-stuck, I manually have to force it to move, but it threads wonderfully when it’s not jammed!  While it was jammed down there I noticed it was black and greasy on top of the white plastic, and the plastic was marred and scratched with little dents so it and was not a new replacement part like I was told it was.  I figured as much since I got it back in two days.  We all know it takes much longer than that for Janome to ship parts.  When we called the repair tech he said they come from Janome all dirty and greasy like that.  Funny, I never noticed it on my other three machines.  I was also told I need to use up/down before attempting to thread.  Silly me.  I should note, my machine is pristine, taken very good care of, and doesn’t have a scratch on it just in case you think I’m beating up the threader.
 
I really wish it was not an issue because I wanted an auto-threader to help save my neck and back pain.  It’s not really hard to manually thread a needle though, just push the thread above the hole and it will usually go into the groove above the eye and slide into the hole.  Keep a long tweezers handy to grab the back end and pull it through.   Just like on the serger.
 
Also, my machine says it has been on 533 hours and has 30 hrs. of sewing time on it.  That doesn’t seem correct to me as I turn it off when I’m not using it. 
 
Cas


Re: Repairs to Janome Machines

Pixey
 

(Hoping my Yahoo App will only send this to the list ONCE this time...apologies for my earlier post that for some reason went through 3 times.)

I agree with those who say the list and social media model can give us a distorted perspective of machine repairs.  This is particularly true when you consider how international our lists are as well.  It is like customer service surveys...most people who had a good experience don't bother to complete them.

I've had a series of different Janome machines over the past couple of decades back to an MC3000, 644 serger, and 350e embroidery machine up to my current herd of machines including an MC15000 and 500e and prior to that used my mom's 1960's era  solid metal Kenmore.  In the whole my Janomes have been very reliable and no more problematic than I hear about with other brands.

That said, for the TOL machines, users keep asking for more and any way you look at it the machines are more complicated than they used to be with more potential for something getting messed up that the typical owner cannot fix.  The recent discussion (I think it was this list) that compared speed capabilities and durability of the top loading bobbin design rather that the side loading design made me really stop and think and decide to slow down my sewing a little. And I learned first hand about timing when I accidentally sewed through my mini Olfa cutting mat with my Janome 6600...but once fixed, it has been a wonderful workhorse of a machine.

Pixey
Sent from Yahoo Mail for iPad


New 15000

Kathy
 

I just got a call from my dealer and he's offering to let me trade my 12000 for a janome event machine 15000 for $4999. First, what is an event machine and is this a good deal?  I've been reading about all the problems others have had with their 15000s and wonder if I want the headache. I'm very happy with my 12000, so just asking. 


Kathy in Texas 



Re: Repairs on Janome machines

Lou Ann
 

I agree with Martie. My mom taught me to sew somewhere in the junior-high school years and I was making my own clothes all through high school. My Janome 12000 is awesome and I’ve had no problems with it.


Re: Introduction(another question for Jim)

Norma Carson <norma7750@...>
 

Hi Jim,
Hope this doesn't end up too long...just read your 22 page article on switching to a MAC...not sure if you remember me but I switched last year (bought windows 8 and parallels) had a horrible time trying to run my Embird digitizing software, long story short I ditched all that (uninstalled everything and decided to purchase a cheap windows laptop for only digitizing)...

I am now at the point (shopping) of purchasing a laptop (you recommended asus or acer) well now I'm rethinking this..do you think my problems could have been because of Embird? Other people seem to do OK adding windows...do you know anything about Embird?  I know you like the Janome software, I've used other digitizing software (Notions, Generations and the Janome software in its early stages) and always go back to Embird (I even bought Embrilliance last year when I was having all these problems and couldn't handle it)....I value your opinion so I'm asking for your advice once again....love my Mac!   Do you think I should give it another try with VM (I still have my copy of Windows 8 but trashed the parallels)or get another laptop for digitizing? Thank you for your patience.

Norma Carson
Lodi, CA

Hey Norma,
I can't speak to your prior problems with Parallels, but there's a no-cost way to try again. Start by downloading a free trial of VMware Fusion. Use your Windows 8 software to create a Windows VM on your Mac. You should be able to update from Windows 8 to Windows 10 for free. Do that. Then see how things go with Embird. If it works for you then you can just buy Fusion and you're done.

One note for you, and anyone else who is upgrading/has upgraded to Windows 10:
Windows 10 has gone back to the goofy interface that works for desktop and tablet alike, and it's very confusing to long-time Windows users. You can make it look like what you are used to with a free program called "Classic Shell". I recommend it.


Connecting to 15000 from computer

Caroline Wright
 

Jim, I previously posted on this topic and would again like your opinion.  I run W10 with paralllels on my Mac.  I upgraded the MBX software to 5.0.  The software cannot find my wifi and you had suggested they may be on different networks.  My Mac, Ipad & 15000 are all connected to the same network...I do not use the guest logon.  Anyway, in looking at the W10 connection last night, it indicates it is connected via ethernet?  So, I'm thinking that means W10 is getting internet service directly from the Mac and cannot, on it's own, see the modem?   And, as always thanks for sharing your expertise on so many things Janome.


Caroline


Diving into the network pool from the high board, Jim comes up sputtering this:

By default Parallels sets up a Windows VM to use shared networking. This, in effect, turns the Mac into a router. That means that the virtual machine is on a separate network from the rest of your computers. This article explains the various network modes. What you need to do is set up Parallels to use bridged networking. That effectively puts the VM on the same network as everything else and you should then be able to connect with the machine.


Re: opening a design from usb port

Cheryl Paul
 

Hi,  If you are using Floriani Software, to save, you go to FILE > Save as > pick your machine format from the dropdown list, give it a name > select from the “Look in” window the drive that contains your USB and click “SAVE”.

I think that the hoop choice is the “hoop” icon on the left side 6th up from the bottom - there are 2 one shows the hoop and the other is the selection icon. (FTCU program).  If you are using MDQ II it’s the 4th icon from the bottom on the left.  In either software a window opens and you select JEF format and then the hoop size - 2 areas tp open at the top of this window with drop down menus.  You can send me a private message if you need more help.

Cheryl - Saskatoon


I have the 15000 .I didn't know about saving to hoop , I haven't had classes yet . So can you tell me how to select hoop 
Thanks so much

As one who has never had any class, Jim says:
Unfortunately I know nothing about Floriani software, though we may have a member who does. There is almost certainly a Yahoo Group for it.



Re: Repairs on Janome machines

Cheryl Paul
 

Martie,


I’ve owned a lot of Janome machines also - since my MC6000 purchased in 1984 - has a wonderful Pfaff 1222 before that. I wanted a new machine and NEW stitches. That 6000 machine lives with my middle daughter and is still going strong - I think. She probably only uses it to hem pants as she is an Accountant and works at least 8-10 hours a day, comes home puts 2 children to bed and I’m sure just to pooped out to sew. I then purchased a MC10000 in about 2003 and that machine caused me NO grief either and it did embroidery too - what a miracle that I could do more than just sew on a machine. I got the MC11000 in 2005 and it also sewed like a dream, but the bobbin case was an issue and I wasn’t alone, as many of my sewing buddies had the same issue. My 12000 was great, but my 15000 as the threader issue, but they all sew like there is no tomorrow. The needle threader thing is just more of an inconvenience than a problem. It is just that for the cost of the machine, I think all should work at least 99.9% of the time.


What I find difficult to understand is WHY folks are having the thread nests, and tension issues? I also don’t understand WHY dealers are nasty to their customers, by putting the blame back on that customer, when they certainly want to sell them another machine as some future point in time. They should treat them like royalty instead. Now you will occasionally run into a nasty customer too, but be kind and perhaps you can simmer the temper down. I really believe that there are ways to treat folks, from both sides that will keep everyone happy or at least satisfied that we are after all, creatures that God made.


Another thing, we seem to hear only of the problems folks have and not the good things. It’s when the machine isn’t working and we can’t sew or embroider. The folks with no problems are sewing/embroidering and creating nice things so have no need to post. Right!


Cheryl - Saskatoon


Re: Repairs on Janome machines

favymtz
 

I'm sure that the discussions about "problems" on machines seems to be rather the bulk of the conversations here, but I believe it's in part because of the lack of help on the official Janome Forum. I'm grateful that we have such a great Yahoo Group for help when our members are in need of it. One thing I will say however, is that I would hope that people would read their Manuals! And re-read them, and re-read them... A great many of the questions that are brought up are simply answered in the machine Manuals! I teach classes for Janome Embroidery machines and I repeat this quite often to my students, "Read your manual. Get familiar with it alongside of your machine and you'll be amazed at the things you can make your machine do!"


Re: Repairs on Janome machines

ceilsews <no_reply@...>
 

Anne,
I totally agree!  I've never had a bit of trouble with any of my machines and no problem with the thread cutter V1 on the 15000.  Just like automobiles, even with the best ones there are problems here and there and certainly lemons in the pack.


Re: I'm new here!

Vikki Youngmeyer
 

Regarding the knee lever, I don’t have that problem, but I have seen a solution that worked for others that did have the problem. Get a “pool noodle” and slit it down one side then push the lever into that slot. Trim off the top and bottom ends to fit. That makes the lever wider and more accessible.

 

Vikki

Houston, TX

 

The only bad things I've found are the knee lever is too far away for me to use comfortably - but I am petite (4ft 11ins) so my legs are rather short! :0)  And I find the cutter under the bobbin winder fiddly and don't use it preferring to start the thread off the old way by threading through the bobbin hole and holding for several turns then cutting the end of close to the bobbin.

There is also the sheer size of the machine to think of.  For me it is definitely not a portable.  I actually don't find the weight too bad - but I am used to lifting cast iron vintage Singers!

 

Anne
www.sewingtales.wordpress.com
https://www.flickr.com/photos/94302460@N03/sets/

​​


"Live like someone left the gate open". Kimberly Burnham


 


Re: Repairs on Janome machines

Anne Parker
 

Hi Martie

I have had a similar experience to you.  I have lots of machines - Vintage which I can sort myself, electronic one of which I have only had to take in one time when everything was completely frozen from being kept for years in a garage, and computerised one of which I had to take in for a blown condenser.  I've had the 15000 since Oct 2014 and so far - fingers crossed - I haven't had to take it anywhere!

I think though the very nature of a forum is that people join it to learn more, but also when they get problems, so it's sort of self selecting that the people that have problems are most of the people that post on the forum - so basically I think the membership is skewed as people who don't have issues have no pressing reason to join or post unless they want to use their experience to try and help others - which many people on this forum do and I for one am very grateful to them all! :0) - Thankyou everyone.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 


Re: My 15000 on Apple TV -- YAAAAAAY!

Anne Parker
 

Judy

One reason I bought 'us' the Apple TV at Christmas was because of the My 15000 app - which I haven't actually purchased yet. (I hate the touch control though!) I don't have any other Apple products so it was the only way I could get it other than buying an iPad - I really don't need anymore PC's, laptops, tablets, phones at this time.  My step-son lent me an iPad just after Christmas but I haven't even looked at it yet - I want to compare it to my Android devices which I love - to see whether I will buy one when the time does come to buy another device.

I also have the Footbook - but on DVD which Jim and Diane no longer produce, so I don't get the upgrades.  Just wondering Jim - is that or will it be available on Apple TV?

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 Taking a break from Netflix, Jim says:
FootBook, unlike the machine apps, is only 50% video. It does not lend itself well to Apple TV.


Re: Introduction

Anne Parker
 

Judy

I believe you can run Janome software on Macs provided you can give it a Windows enironment to run in.  I've seen Jim mention Parallels to do this but I have not experience of it or Macs so hopefully he will provide some info or others that use it -  or you could simple search the forum for information about it or look at their website.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

From his chair in front of his Mac, Jim says:
Parallels is an option for using Windows on a Mac, but not my first choice. The authors love to update the software at a furious pace and it's not at all uncommon for an update to break running virtual machines until they fix the update bugs. I much prefer VMware Fusion, which does not update as fast but is much more stable. Yet another option is VirtualBox, which is free but is more geeky to use. I have a free document discussing the use of a Mac with Janome software. You can download it here.
 


Re: HowJanome Dealer Sent My Machine Home After Service

Theresa Turnbull
 

I had a terrible problem with a dealer here in the UK who 18 months ago took my 12000 for repair and basically refused to give it back, this went on for some weeks until I got Janome UK involved who managed to retrieve my machine fix it and return it to me. 
The dealer in question is no longer permitted to sell any Janome products at all, so definitely refer any dealer problems to Janome because what they don’t know about they can’t fix.
Theresa
Southern England


Re: I'm new here!

Anne Parker
 

Hi Sandy

Welcome!  You will love this group!  I've only been machine embroidering since October 2014 when I bought the 15000 - my first embroidery machine (though have lots of other machines and have been sewing since I was 8).  I'm in UK and bought it direct from Janome in Stockport via a show offer.

The machine is a V2 of the 15000 and I don't have any issues with the threader, but it does have to be set right in order to hit the right place to thread the needle eye - especially as it's fully automatic.  Other people have had issues, (I think particularly V1 machines) but I understand there is a replacement part for the threader to hold the thread more taut when threading if you need it.  I believe though you may find that any machine with a fully automatic needle threader may work for some and not for others.  It is just a consquence of the very tight tolerances in order to get the really tiny hook in the right place. 

There is a range of thread sizes and needle sizes it will work over - all given in the manual which is very comprehensive - I suggest you download and take a look. - http://janome.com/en/support/manuals/ - then you'll be ready to start using your machine straight away when you get it! :0)

The machine embroidery foot is a screw on metal foot - I don't know for sure but I would imagine all machine embroidery feet would need to be screw on to make them totally secure during the fast speed possible of sewing machine embroidery.  The free motion feet, at least for not too bulky work, are snap on and do not hop which I love, and the height of the foot is adjustable.

If you decide to go for Digitizer V5 software I understand it is now very similar to Bernina software, but I've never used Bernina software and yet to upgrade to Digitizer V5 - that's on the cards next month.

The machine takes class A bobbins - slightly taller that the L ones I think Brother machines use.  Pre-wound class A bobbins are difficult to find now in the UK, but I was able to find some plastic sided ones on Ebay.  I wasn't sure I would use them but just wanted to see what happened - anyway they work fine with the yellow dot bobbin case (which comes with the machine)  which has a tighter tension.  The pre-wound thread is thinner than the Janome supplied bobbin thread.  For the Janome bobbin thread, and also the Brother #90 thread (which is the same thickness) you should use the standard red dot case which has a 'normal' tension, mid way between the yellow dot and the blue dot cases.

When you go for your demo, make sure they show you the free motion feet (QO and QC I think they are and used with FMQ straight stitch 2) and any other ones you'd like to see - and even take the type of thread and fabric you use the most to have a test sew.  One thing I love when normal sewing is just one tap on the pedal and you get just one stitch.

I'm still learning things about the machine and experimenting - there is so much to do.  I've recently tried the hand-look stitches and I love them - especially when you use a different colour top and bottom.  It looks like you've hand stitched with alternating thread!

The only bad things I've found are the knee lever is too far away for me to use comfortably - but I am petite (4ft 11ins) so my legs are rather short! :0)  And I find the cutter under the bobbin winder fiddly and don't use it preferring to start the thread off the old way by threading through the bobbin hole and holding for several turns then cutting the end of close to the bobbin.

There is also the sheer size of the machine to think of.  For me it is definitely not a portable.  I actually don't find the weight too bad - but I am used to lifting cast iron vintage Singers!

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/
​​

"Live like someone left the gate open". Kimberly Burnham

 


Repairs on Janome machines

mjdutro@...
 

I am really totally amazed at the amount of you groupers that have problems with Janomes that actually have to go to the shop for repairs.

I have owned the 8000, 9000, 10000, and now the 12000.  Since 1993 I have sewed nearly every day with these machines and have yet to take one in for a repair.  I always clean my machine, oil that little wick, change needles frequently, praise her, thank her for the lovely job that she does.

My dealer is a two hour drive.  Used to be a 5 hour drive away.  I am grateful for the fine way that these machines are made and grateful for all the videos that are available for free as are all the written instructions on the web.

All of that said...I sewed with a Singer when I had four kids that all wore handmade clothes until junior high school, for 24 years.  I had no repairs with it either.  I was self taught from age 12.  I don't feel that I am bragging just astounded.  And thankful.

Martie in CA 


Re: opening a design from usb port

Steven Fineburg
 

I have the 15000 .I didn't know about saving to hoop , I haven't had classes yet . So can you tell me how to select hoop 
 Thanks so much

As one who has never had any class, Jim says:
Unfortunately I know nothing about Floriani software, though we may have a member who does. There is almost certainly a Yahoo Group for it.


Re: Introduction

Cat - N
 

Judy,

It's nice to meet you.  I am not in debt yet for my 15000...LOL  I am looking forward to hearing more about your great projects!

- Cat



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