Date   

Re: I'm new here!

Vikki Youngmeyer
 

Regarding the knee lever, I don’t have that problem, but I have seen a solution that worked for others that did have the problem. Get a “pool noodle” and slit it down one side then push the lever into that slot. Trim off the top and bottom ends to fit. That makes the lever wider and more accessible.

 

Vikki

Houston, TX

 

The only bad things I've found are the knee lever is too far away for me to use comfortably - but I am petite (4ft 11ins) so my legs are rather short! :0)  And I find the cutter under the bobbin winder fiddly and don't use it preferring to start the thread off the old way by threading through the bobbin hole and holding for several turns then cutting the end of close to the bobbin.

There is also the sheer size of the machine to think of.  For me it is definitely not a portable.  I actually don't find the weight too bad - but I am used to lifting cast iron vintage Singers!

 

Anne
www.sewingtales.wordpress.com
https://www.flickr.com/photos/94302460@N03/sets/

​​


"Live like someone left the gate open". Kimberly Burnham


 


Re: Repairs on Janome machines

Anne Parker
 

Hi Martie

I have had a similar experience to you.  I have lots of machines - Vintage which I can sort myself, electronic one of which I have only had to take in one time when everything was completely frozen from being kept for years in a garage, and computerised one of which I had to take in for a blown condenser.  I've had the 15000 since Oct 2014 and so far - fingers crossed - I haven't had to take it anywhere!

I think though the very nature of a forum is that people join it to learn more, but also when they get problems, so it's sort of self selecting that the people that have problems are most of the people that post on the forum - so basically I think the membership is skewed as people who don't have issues have no pressing reason to join or post unless they want to use their experience to try and help others - which many people on this forum do and I for one am very grateful to them all! :0) - Thankyou everyone.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 


Re: My 15000 on Apple TV -- YAAAAAAY!

Anne Parker
 

Judy

One reason I bought 'us' the Apple TV at Christmas was because of the My 15000 app - which I haven't actually purchased yet. (I hate the touch control though!) I don't have any other Apple products so it was the only way I could get it other than buying an iPad - I really don't need anymore PC's, laptops, tablets, phones at this time.  My step-son lent me an iPad just after Christmas but I haven't even looked at it yet - I want to compare it to my Android devices which I love - to see whether I will buy one when the time does come to buy another device.

I also have the Footbook - but on DVD which Jim and Diane no longer produce, so I don't get the upgrades.  Just wondering Jim - is that or will it be available on Apple TV?

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

 Taking a break from Netflix, Jim says:
FootBook, unlike the machine apps, is only 50% video. It does not lend itself well to Apple TV.


Re: Introduction

Anne Parker
 

Judy

I believe you can run Janome software on Macs provided you can give it a Windows enironment to run in.  I've seen Jim mention Parallels to do this but I have not experience of it or Macs so hopefully he will provide some info or others that use it -  or you could simple search the forum for information about it or look at their website.

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Live like someone left the gate open". Kimberly Burnham

From his chair in front of his Mac, Jim says:
Parallels is an option for using Windows on a Mac, but not my first choice. The authors love to update the software at a furious pace and it's not at all uncommon for an update to break running virtual machines until they fix the update bugs. I much prefer VMware Fusion, which does not update as fast but is much more stable. Yet another option is VirtualBox, which is free but is more geeky to use. I have a free document discussing the use of a Mac with Janome software. You can download it here.
 


Re: HowJanome Dealer Sent My Machine Home After Service

Theresa Turnbull
 

I had a terrible problem with a dealer here in the UK who 18 months ago took my 12000 for repair and basically refused to give it back, this went on for some weeks until I got Janome UK involved who managed to retrieve my machine fix it and return it to me. 
The dealer in question is no longer permitted to sell any Janome products at all, so definitely refer any dealer problems to Janome because what they don’t know about they can’t fix.
Theresa
Southern England


Re: I'm new here!

Anne Parker
 

Hi Sandy

Welcome!  You will love this group!  I've only been machine embroidering since October 2014 when I bought the 15000 - my first embroidery machine (though have lots of other machines and have been sewing since I was 8).  I'm in UK and bought it direct from Janome in Stockport via a show offer.

The machine is a V2 of the 15000 and I don't have any issues with the threader, but it does have to be set right in order to hit the right place to thread the needle eye - especially as it's fully automatic.  Other people have had issues, (I think particularly V1 machines) but I understand there is a replacement part for the threader to hold the thread more taut when threading if you need it.  I believe though you may find that any machine with a fully automatic needle threader may work for some and not for others.  It is just a consquence of the very tight tolerances in order to get the really tiny hook in the right place. 

There is a range of thread sizes and needle sizes it will work over - all given in the manual which is very comprehensive - I suggest you download and take a look. - http://janome.com/en/support/manuals/ - then you'll be ready to start using your machine straight away when you get it! :0)

The machine embroidery foot is a screw on metal foot - I don't know for sure but I would imagine all machine embroidery feet would need to be screw on to make them totally secure during the fast speed possible of sewing machine embroidery.  The free motion feet, at least for not too bulky work, are snap on and do not hop which I love, and the height of the foot is adjustable.

If you decide to go for Digitizer V5 software I understand it is now very similar to Bernina software, but I've never used Bernina software and yet to upgrade to Digitizer V5 - that's on the cards next month.

The machine takes class A bobbins - slightly taller that the L ones I think Brother machines use.  Pre-wound class A bobbins are difficult to find now in the UK, but I was able to find some plastic sided ones on Ebay.  I wasn't sure I would use them but just wanted to see what happened - anyway they work fine with the yellow dot bobbin case (which comes with the machine)  which has a tighter tension.  The pre-wound thread is thinner than the Janome supplied bobbin thread.  For the Janome bobbin thread, and also the Brother #90 thread (which is the same thickness) you should use the standard red dot case which has a 'normal' tension, mid way between the yellow dot and the blue dot cases.

When you go for your demo, make sure they show you the free motion feet (QO and QC I think they are and used with FMQ straight stitch 2) and any other ones you'd like to see - and even take the type of thread and fabric you use the most to have a test sew.  One thing I love when normal sewing is just one tap on the pedal and you get just one stitch.

I'm still learning things about the machine and experimenting - there is so much to do.  I've recently tried the hand-look stitches and I love them - especially when you use a different colour top and bottom.  It looks like you've hand stitched with alternating thread!

The only bad things I've found are the knee lever is too far away for me to use comfortably - but I am petite (4ft 11ins) so my legs are rather short! :0)  And I find the cutter under the bobbin winder fiddly and don't use it preferring to start the thread off the old way by threading through the bobbin hole and holding for several turns then cutting the end of close to the bobbin.

There is also the sheer size of the machine to think of.  For me it is definitely not a portable.  I actually don't find the weight too bad - but I am used to lifting cast iron vintage Singers!

Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/
​​

"Live like someone left the gate open". Kimberly Burnham

 


Repairs on Janome machines

mjdutro@...
 

I am really totally amazed at the amount of you groupers that have problems with Janomes that actually have to go to the shop for repairs.

I have owned the 8000, 9000, 10000, and now the 12000.  Since 1993 I have sewed nearly every day with these machines and have yet to take one in for a repair.  I always clean my machine, oil that little wick, change needles frequently, praise her, thank her for the lovely job that she does.

My dealer is a two hour drive.  Used to be a 5 hour drive away.  I am grateful for the fine way that these machines are made and grateful for all the videos that are available for free as are all the written instructions on the web.

All of that said...I sewed with a Singer when I had four kids that all wore handmade clothes until junior high school, for 24 years.  I had no repairs with it either.  I was self taught from age 12.  I don't feel that I am bragging just astounded.  And thankful.

Martie in CA 


Re: opening a design from usb port

Steven Fineburg
 

I have the 15000 .I didn't know about saving to hoop , I haven't had classes yet . So can you tell me how to select hoop 
 Thanks so much

As one who has never had any class, Jim says:
Unfortunately I know nothing about Floriani software, though we may have a member who does. There is almost certainly a Yahoo Group for it.


Re: Introduction

Cat - N
 

Judy,

It's nice to meet you.  I am not in debt yet for my 15000...LOL  I am looking forward to hearing more about your great projects!

- Cat




Re: HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

Thank you, everyone.  I appreciate your views and your thinking on this.  I have other choices, but they are a lot further away...like 90-100 or so miles further, and it will have to be Saturday visits for that, at least for right now. 

My hubby was with actually me the first time I took the machine in, but his presence didn't matter.  He was not 'nice' to his vacuum customer couple either...he walked away from us to go help them.  They were a bit older than us, but they left without buying anything.  I did buy a new bobbin case...

To be sure, I do not take a machine to the dealer unless I believe it needs a technician's touch, and I support the local businesses as much as possible.  I am deciding my next move but contacting Janome is not out of the question.

Thank you again...so much!!!

- Cat




Check out the automatic photo album with 1 photo(s) from this topic.
IMG_20160319_124549.jpg


.


Re: HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

Oh nooo...I hope they do get it fixed for you. 

You would think that you could ask a professional to investigate an issue, then fix what is found, but more and more, and not just with sewing machines, I find it not to be the case.  I am really saddened to see all the trouble others have had.  I have to admit to a bit of concern about the same kind of issues happening when I get my 15000.  I understand thread shredding can happen on any machine...the tension discs etc. will need cleaning. 

When his manager demo'd the 15000 to hubby and me, I told them we were 'making the rounds'...i.e., going to see Babylock, Pfaff, and possibly Brother if there was time left after seeing the Janome.  Videos are only so good helping you decide what you want when you have NO IDEA what you need or want.  LOL

However, when I first took in the 11000 'practice' machine, this guy seemed to 'take it personally' that he didn't sell it to me...or that he didn't sell me the 15000 (yet)...or that's the feeling I got...like I took food from his newborn's mouth.  He was quite 'forceful' in quizzing me about WHERE the machine came from!  If that's what it was all about, it could be bad news for him because how he treats me now with this 'practice' machine results in where I get my next machine...not the other way round...LOL  I am 62 so will not be working for sure in 3 years, at which time, driving to a much larger city with a Janome 'dealer bound' will be a fun day trip for me...and maybe even sooner than that. 

I am willing to accept that I can absolutely mess up.  I try NOT to, but for goodness sake...check first, find the problem, fix it...then smack my knuckles for being stupid and I will be guilted into being better next time so as to NOT hurt my machine.  LOL

Here are the two onsies I did go ahead and give my daughter-in-law and son for my grandson to spill food and upchuck on.  I did the  Dino Baby first, and since no one knew what it was supposed to look like, I let it go.  I absolutely love the little cross-eyed begging puppy, and the border is better on it.  The onsie after it is still in my 5x7 Acufil hoop, and I have one more of the 6-month size, and 8 more of the 18 month size to do.

- Cat


-----Original Message-----
From: stilljustjudy@... [janome12000]
To: janome12000
Sent: Sun, Mar 20, 2016 3:19 pm
Subject: [janome12000] Re: HowJanome Dealer Sent My Machine Home After Service

 
Ouch! 

Bad enough to have a machine that's not working, but to have onesies to sew and not be able to get them sewn borders on torturous!  I'm so sorry this happened to you!  I like my dealer, but the first assumption is still that *I* have done something wrong to cause the trouble.  It's never the machine's fault.  That's a peeve!

The thought of having to take my husband or another advocate in with me saddens me since the dealers are there for service to those of us who added to their profits by purchasing machines from them....

Strategy advice: Mare sure YOU initiate the conversation by sharing your expertise and knowledge on the issue.  Take your manual in with you to show the limited Janome information you've had access to, and maybe show some print-outs from this group to let the tec h person know you have done your research.  The question I'd then ask the dealer might go something like this: "Do you think the new threader part might be the solution for us on this recurrent problem?"

I spent HOURS over a couple of weeks troubleshooting the needle threader with the manual and the Janome site. I then found this group.  When I went into the dealer, I shared how I had seen discussions online about others having the same problem.  While I didn't get blamed using this proactive approach, I didn't get the needle threader fixed either. 

The dealer seemed to think the fix would be  on-spot simple, but after about 30 minutes, the tech called out an assistant, and neither of them could make the needle threader  work!  I left my machine, picked it up the next day, supposedly fix ed, but it still didn't work.

Another trip to the dealer is in my near future.  I've procrastinated this for weeks since I too need my machine to finish stuff I'm making for the grands!  This time I will call first and present the information Jim shared about the new part so they can get on top of this before I drop my machine off:

Also note that they have very quietly replaced the part of the threader that holds the thread (862627005) with one that holds it more securely. Your dealer may not know about that, and can order the part and install it for you.
Should it really be so unpleasant to take a machine under warranty in for service????

Judy B



Re: HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

Thanks, Pixey,  Yes, the guy is the owner, or so I am told by the manager. Also, I have dealt with the manager...the manager is the one who demo'd the 15000 for me, and the one from whom I picked up the machine on Thursday evening.   The machine was in the case, so I didn't see the thread like that until Saturday afternoon.  I prefer dealing with the manager than the owner, but the manager didn't call me back, as promised, about the bobbin case stop and whether they could fix it, nor did he (the owner) either.  So that was WHY I called a dealer nearly 100 miles away...who was very helpful  So, not sure.  I have been going to that 'company' since 1987 with a break of about 15 years while I wasn't sewing due to lack of time.  I think it is under new ownership now, though...it seems very different.

I am just currently laughing about, but at an absolute loss to explain, WHY no one noticed (or cared?) that the machine had done EXACTLY...for THEM...one of the things I took the machine in for TWICE, and called them about.  I can't help buy wonder how it was that they removed the hoop but didn't notice a long red thread hanging out of the needle plate and/or didn't remove it and/or look more closely at it!  Obviously, the problem is NOT ME, since I was not anywhere near their store when their top thread nested in the bobbin case this time while they were embroidering their designs on their fabric/stabilizer using their hoop and their embroidery thread!  LOL

I really do not have any emotional involvement in this.  I would like to keep it when I get the 15000, so, really, I just want it to work, and have been willing to put in the effort and money to fix whatever issues it has and make it a super good machine, and have bought it lots of toys and accessories, so it already knows it is super loved.  LOL

I am thinking I may try to call the dealer/manager Monday, if I can find time while at work, to 'inquire' about the problem THEY had, that resulted in the nested red thread.  LOL

- Cat


-----Original Message-----
From: Pixey Mosley pixeyam@... [janome12000]
To: janome12000
Sent: Sun, Mar 20, 2016 3:18 pm
Subject: Re: [janome12000] HowJanome Dealer Sent My Machine Home After Service

 
You don't indicate whether you have been dealing with the Manager/Owner or just the sales and repair staff.  I had a bad experience a while back with a sales representative and complained directly to the person in charge (honestly not sure whether he is the actual owner or just long time local manager).  He apologized and made things right and it has actually made the relationship stronger...which was good when I recently had some major machine issues.

So if you have not been dealing with the senior on-site manager, I would suggest doing so.  Going in with all the details and trying to lay out frustrations without getting too emotional.  If you are already dealing with the manager/owner, I would either go back and explain one last time I am not happy and point out when/if you feel condescended to (the person may not realize they are doing it).  But ultimately, your options may be to push it up the chain with Janome o r walk away and try to find another dealer...if possible.  Though that dealer may not necessarily be any better as I learned a time or two when I have visited other dealers who stock different accessories.

Pixey


opening a design from usb port

Steven Fineburg
 

I just got my machine this week and I haven't gone in for training .I also bought floriana total software. I made a design with just text . I then choose save as jef on usb plugged into machine and clicked on usb and design wouldn't open then went back and saved as dot format still can't get to open . Its a brand new usb stick is there something i'm suppose to do to usb before I write design . Any help would be very appreciated   Thanks jane


What machine do you have? Do you see the design on the USB drive in the machine? What folder did you put the design in? For simplicity I would suggest using EmbF inside of EMB. That's what the machine will default to, and it will save you having to look through the whole USB drive. What hoop did you choose in the Floriani software? If their software isn't specifying a hoop that the machine recognizes it will not open the design.


Re: My 15000 on Apple TV -- YAAAAAAY!

cmgazerro@...
 

Hello!
Glad you are enjoying My 15000 App.  FYI:  the moderator of this group, Jim Stutsman and his wife Diane, are the creators of this App.  Jim has been instrumental to Janome since the inception of the first computerized Janome machine. He is a wealth .of technical support for these machines.  Two other of Jim's Apps are My 12000 and Footbook.  The Footbook covers the 7mm and 9 mm feet and attachments for the machines.  All these Apps are a wealth of knowledge for our machines and well worth the investment.
Carolyn


Re: Is there a 17000 on the horizon?

stilljustjudy@...
 

I love Floriani poly thread for embroidery.  What is the Floriani Total Control U, and is it aligned with the 15000?  Sounds like something I need to learn about.


---In janome12000@..., <capaul@...> wrote :

I too, love my 15000 and wonder what more can there be. I’m here to tell you that there is probably quite a bit more, but we just haven’t thought of it. One being the digitizing on the machine, that Brother and BabyLock have - can’t say that interests me, or I’d own one of them too. There will be a new machine, because that is how companies keep in business. Folks like NEW, SHINY toys and if they don’t change something, we would never buy a new one, until something breaks that cannot be fixed. I’m hoping that there isn’t a new machine for at least another year. I’ve got to much other stuff to learn - i.e.: My Artistic SimpleCut Software, Digitizer MBX v5, Floriani Total Control U, and so much more on my 15000. That’s a lot of information to get my brain around so another new machine isn’t needed in my world, but I know that there will be one sooner or later.


Cheryl - Saskatoon


Re: HowJanome Dealer Sent My Machine Home After Service

stilljustjudy@...
 

Ouch! 

Bad enough to have a machine that's not working, but to have onesies to sew and not be able to get them sewn borders on torturous!  I'm so sorry this happened to you!  I like my dealer, but the first assumption is still that *I* have done something wrong to cause the trouble.  It's never the machine's fault.  That's a peeve!

The thought of having to take my husband or another advocate in with me saddens me since the dealers are there for service to those of us who added to their profits by purchasing machines from them....

Strategy advice: Mare sure YOU initiate the conversation by sharing your expertise and knowledge on the issue.  Take your manual in with you to show the limited Janome information you've had access to, and maybe show some print-outs from this group to let the tech person know you have done your research.  The question I'd then ask the dealer might go something like this: "Do you think the new threader part might be the solution for us on this recurrent problem?"

I spent HOURS over a couple of weeks troubleshooting the needle threader with the manual and the Janome site. I then found this group.  When I went into the dealer, I shared how I had seen discussions online about others having the same problem.  While I didn't get blamed using this proactive approach, I didn't get the needle threader fixed either. 

The dealer seemed to think the fix would be  on-spot simple, but after about 30 minutes, the tech called out an assistant, and neither of them could make the needle threader  work!  I left my machine, picked it up the next day, supposedly fixed, but it still didn't work.

Another trip to the dealer is in my near future.  I've procrastinated this for weeks since I too need my machine to finish stuff I'm making for the grands!  This time I will call first and present the information Jim shared about the new part so they can get on top of this before I drop my machine off:

Also note that they have very quietly replaced the part of the threader that holds the thread (862627005) with one that holds it more securely. Your dealer may not know about that, and can order the part and install it for you.

Should it really be so unpleasant to take a machine under warranty in for service????

Judy B


---In janome12000@..., <capaul@...> wrote :

Hi Cat

Firstly, I wouldn't allow the dealer to talk DOWN to me.  Also, if you take your husband in with you, there is someone in your ball park to stick up for you.  The dealer may also be less inclined to make it appear to be "your fault" that the machine isn't working right.  It really makes me angry when I hear that "the customer is wrong", because that isn't the case.  We may sometimes not understand the correct threading, or getting the bobbin case in correctly, but before one is blamed, it should be established that what is being done is not correct.  Just KNOW that you aren't wrong.  If you have a choice let your dealer know that you are very unhappy and you have another choice for purchasing your next machine and that it isn't HIM/HER.

Cheryl - Saskatoon


---In janome12000@..., <navillusc@...> wrote :

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat



Re: HowJanome Dealer Sent My Machine Home After Service [1 Attachment]

Pixey
 

You don't indicate whether you have been dealing with the Manager/Owner or just the sales and repair staff.  I had a bad experience a while back with a sales representative and complained directly to the person in charge (honestly not sure whether he is the actual owner or just long time local manager).  He apologized and made things right and it has actually made the relationship stronger...which was good when I recently had some major machine issues.

So if you have not been dealing with the senior on-site manager, I would suggest doing so.  Going in with all the details and trying to lay out frustrations without getting too emotional.  If you are already dealing with the manager/owner, I would either go back and explain one last time I am not happy and point out when/if you feel condescended to (the person may not realize they are doing it).  But ultimately, your options may be to push it up the chain with Janome or walk away and try to find another dealer...if possible.  Though that dealer may not necessarily be any better as I learned a time or two when I have visited other dealers who stock different accessories.

On Saturday, March 19, 2016, 4:11 PM, 'navillusc@...' navillusc@... [janome12000] wrote:

 

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat



My 15000 on Apple TV -- YAAAAAAY!

stilljustjudy@...
 

Has anyone else had this happy-dance discovery recently???????


Last night I was looking at the apps on my new Apple TV.  (We upgraded to the one with Siri and the touch remote control -- LOVE it!)  What to my surprise: I saw that My 15000 was an available app to use on my Apple TV.  I quickly added it and am now even more overjoyed that I purchased this app.  


I pondered a long time prior to buying the My 15000 app, and partly that was due to my general frustration with Janome for not providing better information such that buying an app would be necessary.  However, the investment was MORE than worth it!  I can't even believe how much work and thought went into My 15000.  The user-interface is lovely compared with the rather jerky UI designs put out by Janome for their apps.  Janome really should send their developers to Apple to learn how to take advantage of the creative possibilities on iOS.


While I've been enjoying My 15000 on my iPad Pro, I can now also view them on my HD TV since the app works on Apple TV.  Thanks VERY much to Jim and Diane.  They are constantly improving on their apps which are already superb! I appreciate how they hop on the Apple development and creative curve and step up to new challenges by doing things such as making their app available in the new Apple TV environment!


Super big cheers for Jim and Diane!  Can't wait for a few minutes to enjoy My 15000 on the big screen!  Their videos are definitely high quality and will be a pleasure to view from the comfort of my couch!


Judy B


Introduction

stilljustjudy@...
 

Hello Dear Sewing Enthusiasts!


I joined "a while back," and then wrote a few posts and realized I hadn't properly intro'd myself. I wrote a little sewing intro then lost it in the ethers, something that doesn't happen to me too often anymore. Still, I wanted to say "hi" and let everyone know how much I like this group.  This time, I will copy and paste my intro into another spot from time to time to make certain it doesn't evaporate.  Here goes:


Started sewing around 50 years ago on my mom's Singer. As a little child I watched my nana make log cabin quilts on her old black Singer using scraps of velvet.  Happily, I still have several of those quilts!  My first machine was a Singer, but when my own kids were little, and I was sewing their clothes, I upgraded to an Elna with an air-electronic foot control.  Still have that lovely machine and will eventually take it out for a reunion!


When I spotted an Artista 200 back in the early part of the 21st century, I went into debt for it and found it a great machine although a bit finicky.  Upgraded that to a 730. This past fall I saw a Janome 15000 demo'd at my dealer, and I was IN on that quickly due to the iOS apps and wifi capability.  Little did I know that the actual software wouldn't function without Windows, and at this point, I had only Macs in the house (4 of them between my husband and me).  We feel no compunction to ever go back to Windows except I really wish Janome had given me a heads up on that software which they said "can be installed on your laptop."  


Note to Janome: Not ALL laptops are Windows-based, and PC means "personal computer," not necessarily Windows.  My dealer said everything would work with my Macs, but they didn't give me that info to deliberately deceive me.  I love my dealer, but it seems Janome also skips a few beats when it comes to keeping their dealers well informed.


Long story short: I am in debt again but settled into the 15000 and still organizing all my old embroidery files I had for my Bernina so they can be at home in the Janome space.  The Janome is a dream for embroidery -- so quiet -- compared to my fussy Bernini's constant thread breakage and thread nests.  As much as I like the Janome for embroidery, I'm hugely frustrated that their software won't install on my Macs even though the iOS apps are ok.


Also, my 15000 automatic threader stopped working, and when I took it into the dealer, I had to leave it. (Boo hoo!)  It was supposedly fixed, except it wasn't.  Still isn't.  Been putting off that next trip to the dealer as it's a disruptive process since I use my machine daily.  


The other machine I use daily is my absolutely wonderful Baby Lock serger, a BLE8.  Baby Lock has updated several times, but I wouldn't trade that serger for anything. My dream machine was the top of the line Baby Lock, but I was seduced with the wifi and iOS apps not knowing that I'd need Windows for the actual embroidery software.


I sew lots of clothing for the grandkids, for my daughters and recently geared up the courage to sew for myself again.  It's been a long journey since I could buy a remnant for under $1 and make a school dress on my Elna for my daughter!  When I make my granddaughters clothing, I almost always make a dolly outfit to match for their American Girl dolls.  The doll sewing has been fun, but what's even better is that I do my sewing experiments for the dolls, so I end up teaching myself new techniques, but the cost of error is small!  


Happy to meet you wonderful folks, and glad to be here!  I'm going to share a couple more posts on specific topics, so will share a bit more before I leave the group for the day.


Judy Batson



Re: HowJanome Dealer Sent My Machine Home After Service

Cheryl Paul
 

Hi Cat

Firstly, I wouldn't allow the dealer to talk DOWN to me.  Also, if you take your husband in with you, there is someone in your ball park to stick up for you.  The dealer may also be less inclined to make it appear to be "your fault" that the machine isn't working right.  It really makes me angry when I hear that "the customer is wrong", because that isn't the case.  We may sometimes not understand the correct threading, or getting the bobbin case in correctly, but before one is blamed, it should be established that what is being done is not correct.  Just KNOW that you aren't wrong.  If you have a choice let your dealer know that you are very unhappy and you have another choice for purchasing your next machine and that it isn't HIM/HER.

Cheryl - Saskatoon


---In janome12000@..., <navillusc@...> wrote :

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat


11301 - 11320 of 28706