Date   

I'm new here!

Sandy Lightfoot
 

Hi All,
Thanks for letting me join your group. Here’s a little bit about myself….
I’ve been machine embroidering for seventeen years, my first machine was a Brother 8500 which I bought to cheer myself up after being diagnosed with Stage 1V Ovarian cancer. It proved to be the perfect medicine, because I became totally obsessed with machine embroidery and digitizing. Since then I’ve had the Brother 2003D (sold it last year), Bernina 210 (upgraded to the 730), Brother Quattro, Bernina 830 and a Husqvarna SE Designer. My sewing room isn’t very big so I’m hoping to sell or trade the Bernina 730 so that the Memory Craft 15000 can fit into the allotted space!


I don’t have the Memory Craft 15000 yet, but I have the brochure right in front of me and it looks like an exciting machine - the iPad connection is particularly appealing:-) It’s my 70th birthday in a week, so am trying to convince hubby that I really, really NEED a new machine. BTW, I used to have (many moons ago) a Memory Craft 7 and loved it - did a ton of sewing on it:-)


I’ve been reading a few of the reviews about the 15000 and it appears that it had problems with the needle threader at some point in time. Is this true? Or, perhaps it was one of those glitches when the machine was first released and has since been fixed?


I see it has ’snap-on-feet’ and was wondering if this applies to the embroidery foot as well? The embroidery foot for the Brother Quattro is the screw-on type, which is difficult for Arthritic fingers, so it never gets used as a sewing machine.


Also wondering if pre-filled bobbins can be used on this machine, and if they can, which size is used?


I do a lot of digitizing with Version 7 Bernina software but initially learned with Brother software. I also have 5D software, but haven’t spent a lot of time learning how to use it (I know I should, but there are only so many hours in a day, right?)


There’s nothing quite like the excitement of getting a new machine and learning how to use it. I haven’t seen the machine being demonstrated yet, so that’s my plan, all being well, in the next few days.


If anyone has any advice or tips (good or bad) about this machine, I’m all ears. I see there’s a $500 rebate offer right now, so NOW would be a good time to jump in.


Thanks for listening … I look forward to hearing from you.


Sandy Lightfoot, B.C. Canada.


Re: HowJanome Dealer Sent My Machine Home After Service

Pam Davison
 

Also contact Janome directly.

 

Sent from Mail for Windows 10

 

From: Peggy Swafford casafiasco3@... [janome12000]
Sent: Saturday, March 19, 2016 9:08 PM
To: janome12000@...
Subject: Re: [janome12000] HowJanome Dealer Sent My Machine Home After Service

 

 

Find a new dealer.

On March 19, 2016 2:11:01 PM "'navillusc@...' navillusc@... [janome12000]" wrote:

 

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat



Re: HowJanome Dealer Sent My Machine Home After Service [1 Attachment]

Janet
 

Same thing happened to me.   Since the rude person was not the owner I sent an email to the owner.   He called me and said he would make it right no cost to me and he did.  Although I do have to tell you I have bought/upgraded 5 machines with him.    Also he gives me 25% off stabilizer and 20% off thread now.   Even before the discounts he is the lowest price in town.  I live in Sarasota and we are blessed to have a lot of quilt shops.   He is the only Janome dealer though.  I would have to go to Tampa if I ever became dissatisfied  

Janet


On Mar 19, 2016, at 1:43 PM, 'navillusc@...' navillusc@... [janome12000] <janome12000@...> wrote:

 

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat



Re: HowJanome Dealer Sent My Machine Home After Service [1 Attachment]

Peggy Swafford
 

Find a new dealer.

On March 19, 2016 2:11:01 PM "'navillusc@...' navillusc@... [janome12000]" wrote:

 

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat



Re: HowJanome Dealer Sent My Machine Home After Service [1 Attachment]

vicki chrobak
 

I would call Janome with a laundry list of dates, problems, all details you can think of.  You should have dealer invoices of dates "serviced" & what was done/ expected to be done.
Vicki Jo

On 3/19/2016 12:43 PM, 'navillusc@...' navillusc@... [janome12000] wrote:


I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat


Checked by Avast Antivirus. www.avast.com


Re: HowJanome Dealer Sent My Machine Home After Service

oddduck25
 

I would call Janome directly and complain about that dealer. It's possible you got a lemon. In the meantime, have you ever tried a different bobbin case? I ask because mine have never been hit, dropped, damaged in any way, but I started getting nests and shredded top thread too frequently. I ordered a new yellow dot case, and that has literally solved everything. I still don't know why the old one stopped doing the trick, but it's undeniable that it was the problem. IF you're still willing to go back to that dealer, demand he try a medium sized design with a brand new, unwrapped in front of you, bobbin case. If that solves it, then at least your machine will work again.


HowJanome Dealer Sent My Machine Home After Service

Cat - N
 

I am just in shock.  What would you do if you took your Janome embroidery machine to a Janome dealer because it was not embroidering correctly, and asked for it to be checked along with an annual service and cleaning?  This is a machine which has gone to this dealer before for top thread being wrapped around the bobbin, and thread nesting in the bobbin case.This dealer has blamed me and everything 'but' an issue with the machine on every occasion I have asked for the issues to be looked into, and I do not expect it to e free service, but I do expect an honest and fair assessment, and NOT to be talked down to and reprimanded when I say the machine 'just isn't right' yet.  This dealer 'hopes' to sell me my 15000, too.

I wanted to use it this weekend...I couldn't finish the baby onsies for my soon-to-arrive grandson and wanted to get them done.  Now I am torn between having to wait and let hubby take it back Monday...and not getting to go myself, or just 'chalking it up' to this 'service' which has become 'typical' of this dealer, sadly...in my experience, anyway. 

My question is serious, though...what...would YOU do?

- Cat



Re: Is there a 17000 on the horizon?

Jane Handy
 

Hi


Just wondering whether you've checked out the files area - there's an interesting item in there about how to save stabiliser.  If you employed this trick you'd be able to sew small items in whichever large hoop you  wanted to.  I haven't tried it yet but I certainly will at some point.  Hope it works for you.


Jane


default stitch length

Sharon Moos
 

My default stitch length got changed from 2.2 to 2.4 and I don't know how to get the 2.2 back.  Help.


Thanks.


Wondering how to get age 50 back, Jim says:

You have apparently turned on the "Favorite Stitch" option. This is on page 93 (12000) or 44 (15000). When this option is active any length or width adjustments are "sticky" and stay in effect even after the machine is turned off. To get 2.2 back just tap the Adjust key (page 26 - 12000 or page 38 - 15000).


Re: Is there a 17000 on the horizon?

Kenny McCormick
 

The $500 rebate on the 15000 might suggest a new model is in the works.


(No subject)

marjackpot@yahoo.com
 

Marsha, can't agree with you more.  My first embroidery machine was the MC 8000 and it about the same as the Brother you just talked about.

We have come along way baby.

Marge in Fl.


Re: Question about jump stitches

Jane Dunne
 

Hi,
If this is a reputable digitizer, I should ( and I have) email the person and tell them the problem you are having with the design.
Ask them for their help in rectifying this for you.
Most digitizers are more than willing to work with you to resolve the issue.
It is definitely worth trying. What do you have to lose?
My two cents worth.


Hugs,
Jane


Sent from my iPad


Re: Acutools

Kenny McCormick
 

In case it helps in the future it looks to me like the Elna 920 is the same as the Janome 14000. I'm looking at the 920 as well. Or the 15000.


Re: Acutools

Shirley Allen
 

Jim, I bit the bullet & bought the Elna 920 Expressive machine. I am told it is comparable with Janome 12000. Machine is great & has a real learning curve. I am having difficulty with the Acutools When I download the CD & try to navigate the site , it keeps telling me the usb driver was improperly installed or damaged. Uninstall the usb driver & re-install it. It asks remove the currant usb driver Yes No. I have done this but it keeps saying the same thing. What am I doing wrong ? Also I was told I do not need the Acufil kit as it is already on the machine. Please explain? Thank you so much for your expertise. Shirley in NJ PS I sold my Elna 9600. Yah!!

Always excelling at expert-tease, Jim says:
USB drivers are a bit different for the 12000/14000/15000/920. To install the driver you need to use a program that installs with HorizonLink, which I guess is called AcuTools for the 920. Look for something like Jsmc860driver. The number may be different, but that's the driver installer. Double click that to install the driver.

As for the AcuFil kit, it consists of a hoop and software that is NOT included with the 12000, and presumable the 920. If you want to do AcuFil quilting you will need the kit.


(No subject)

Connie
 

I remember my first embroidery machine - the Deco 500 that was made by Brother for Bernina.  (At least 18 years ago or more!).  It was embroidery only, 4x4 hoop and no mirror image. We've come a long way!  Just when I think the machine designers have done it all, they wow us again!  Im very happy with both the smallest and very large hoop sizes we have to select from. 
Connie S.  

Sent from my iPad

On Mar 16, 2016, at 6:28 PM, 'Marsha Lemmons' hobbied1@... [janome12000] <janome12000@...> wrote:

I was just wishing for those today!!
 
Marsha


Re: Is there a 17000 on the horizon?

nanabluequilts@...
 

Whats really nice about the small FA10 hoop the way it is oriented you can use the free arm to to do onsies so a 4x4 frame would be so nice for small tees
Susan


Re: Question about jump stitches

ceilsews <no_reply@...>
 

Cheryl, Thank you.  This design was from very popular site but it could be that Jeeps aren't that popular an item to make so maybe there wasn't any other feedback.  I wouldn't have known about this keyfob as my daughter didn't report the problem to me so I'd never have known.  I know that a lot of people sell these items at flea markets so there's real potential for negative feedback.  That's what made me think there must have been something that I did wrong!  I wanted to understand jump stitches and why they might come out.  Again, when I make another one to replace this one I'll put some daubs of glue on the back before doing the outline stitch that secures the back on to the fob.  Hopefully that will solve the issue but I'd be reluctant to buy more designs from that site although they do seem to be immensely popular.  Maybe this was just the one design that had problems or maybe it was something I've done!
Thank you and I agree that it's more than wonderful that we have Jim and Diane to help us navigate through these sometimes rough waters!
Ceil


Re: Dealer Insurance

Marsha
 

LOL, Jim!   Had my GE refrigerator repaired & the repairman told me all the major brands now have “built-in obsolescence”!  Mine failed at the 6-year mark.
 
Marsha


Re: Dealer Insurance

cas <cas@...>
 

Wow, I think you could pay for a repair, if necessary, for much less than that.  I would hope anything serious with your machine would have shown up by now, and the Janome has a good warranty, other than labor.
 
I made a purchase I regretted and the dealer would not let me return it for cash or store credit, but said he would give me a 3 yr. warranty on my Janome instead.  My thinking about it?  That basically costs him nothing.  The repair tech is on salary and gets paid the same whether he is working on my machine or anyone’s.  The parts are already covered by Janome.  What a win/win for him.  He gets the new product back (open box) and can sell it again, and gets to keep my money too.
 
Cas
 

Sent: Wednesday, March 16, 2016 1:13 PM
Subject: [janome12000] Dealer Insurance
 
 

Hello All,

I purchased my 15000 in Sept 2015 and have loved owning and using it. I purchased from a local dealer that I like, here in my city. I traded in my 7700 that I also bought in town but from a different smaller dealer, that was also good but a very small "shop". I took my 15k in today for some minor tuning/adjustments, needle threader, cutter, bobbin winder nothing major wrong with the machine. The machine is under Mfg. warranty for 1 year.


The dealer offered me "insurance" today it is like his extension of the Mfg. warranty he says that for 3 years from the time my 1 year is up; it will cover all parts and all labor on ANY repair or part replacement for the machine and I believe that embroidery unit. It also covers a once a year tune up kind of like I asked for today. The price for this insurance is $1000, it sounds like a lot [of fabric] to me, but I know repairs are costly.

Do you all think this is a good idea?


I remember a discussion that the electronics are covered for 5 years - is that parts and labor? What are the other terms of the Janome warranty that I might be missing?? As a retired dealer Jim what do you think of this plan???


Thanks for any input,

Deb in CA


To paraphrase the late Paul Harvey, "Stand by for (yet another long post that may cause you doze off into your oatmeal)!

There are, as you might expect, many sides to this question. Bear with me as we walk around them.


First, the standard Janome warranty on high end computer machines covers everything, including labor, for one year. Electronic parts are covered for 5 years, but not the labor to replace them. Mechanical parts are covered for 30 years, again not the labor. The warranty is sufficiently worded with regard to misuse so there is wiggle room for a dealer to deny warranty service if they want to argue the point, though this is not common. It wouldn't happen at all if Janome paid for warranty service, as some other manufacturers do.


Some dealers will offer in-house warranties as a competitive advantage. I knew one who promised his customers that they would never pay for a repair on their machine, only for tune-ups. What he didn't say was that every repair starts with a tune-up! We used to offer various packages of free routine maintenance, tiered to the price of the machine, with 5 years being the package for a top line model. Yours is a little more adventurous with a $1,000 option, but for that amount of money he can replace pretty much every part that *might* fail without losing money.


The whole "extended warranty" thing is now a profit center for the big box retailers like Best Buy. They are selling the products for razor thin margins and the extended warranty is where the profit comes. Even Amazon offers extended warranties for purchase on items as mundane as a cable. They are just about always a sucker bet, except for really high end electronics with new technology that may not be quite perfected. I spent $200 on a 3 year warranty for a $1,000 monitor, which developed a yellow line down the middle after two years. Without the warranty it would have cost $900 to replace the failed LED screen.


The one place where I nearly always buy the extended warranty is on American appliances (I'm looking at you Whirlpool!). The companies that make these things (in China) have masterfully managed to make the life of the appliance end along with the warranty. I've had this happen enough time to know it's not an accident. By selling through big box stores like Home Depot, Lowe's, etc. the manufacturer is protected because the consumer has only a few shoddy brands to choose from, and in fact most of them are made by the same company.


Putting the soap box back under the steps, I'll just say that I don't think your dealer is offering you anything special, especially at that price!


Re: Question about jump stitches

Cheryl Paul
 

Ceil, Not all digitizers are equal. You may have just purchased a design that perhaps wasn’t digitized as well as it should be. Don’t blame yourself for what may have been a flawed design. Understanding software is not easy - at least for me, but I try. Jim does a great job helping us to solve the unexpected issues we have with our machines, software and digitizing - thank you Jim.


Cheryl - Saskatoon

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