Date   

Janome 12000

beryl.preston@...
 

I bought this without seeing a demo I haD A 350E. i HAVE HAD IT OVER 7 WEEKS AND ONLY DONE A LITTLE SEWING ON IT. i AM ASHAMED TO SAY I AM NERVOUS  about using it. I dont have software yet. Can I use usb stick that has designs on for the 350e. Do I have to format a usb stick before I put designs on it. I cannot connect it to my computer. Help. Are there any videos to download. I am in Uk.


Encouraging you to take a deep breath, Jim says:

You should have received the HorizonLink software packed with your machine. There is also a DVD in there that will explain the basics of the machine. If you have an iPhone, iPad or Apple TV 4 we have an app with lots of videos that explain the machine in depth.


The USB from your 350E will work just fine on the 12000. You can use it without reformatting, though you will need to do an extra step to get to the designs already on it. When you choose the Open File option from the screen in embroidery mode (See page 132 in the manual) you won't see any designs. Touch the little "Go Back" arrow in the bottom right corner to go up one level. Repeat until you see "EmbF5". Tap that, then "MyDesigns" and you'll see your 350E designs.


Screen saver

Denise
 

Hello Jim,


I notice a group member mentioned she doesn't have a screen saver installed.....is it known to cause problems or burn out the screen sooner?


Thanks,

Denise


Avoiding burnout by retiring, Jim says:

Back in the days of the Cathode Ray Tubes (CRT) keeping an unchanging image on the screen would cause the phosphors in the tube to "burn", leaving a permanent after-image on the screen. To combat this special programs called "screen savers" were created. When the computer was in use they did nothing, but after a few minutes of being idle they would blank the screen so all the phosphors were off. Later, when color came on the scene, these programs became much more creative, showing moving images so that no single point on the screen would be permanently lit up. One of the more famous of these was the "Flying Toasters" screen saver that first appeared on Macs.


With the advent of Liquid Crystal Displays (LCD) the nature of the screen changed. An LCD screen is essentially a big white light (backlight) that shines through a grid of tiny filters that can change the amount of reg, green or blue light that they let through. There is no burnout problem in the filters, but the backlight itself may be a fluorescent light bulb that can burn out.


The Janome screen saver is modeled after the old entertaining screen savers, but is not needed to "save" the LCD screen. In fact, it keeps the backlight on all the time, which can lead to premature failure. Backlight technology has improved, and I'm not aware of backlight failure in the 11000 and later models. However most 8000 machines have an older technology backlight that has dimmed to the point that the machines are barely usable and some 9000 and 10000 backlights are starting to fail. So experts from the Department of Irony recommend turning the Screen Saver option OFF to save the screen.


Re: Janome 15000 New Update Installed

Linda Betncourt
 

The instructions for System Update V2.10 for MC15000 says to delete stored data before updating.  Are they talking about embroidery designs or something else?


Something else. In this case they are referring to stored stitch default settings that you may have made. For example, you may have adjusted a straight stitch to have a shorter length, or a zig zag stitch to be wider. You can delete all of these "Favorite Stitch Adjustments" on page 4/4 of the Ordinary Sewing set screen. Note that this is only necessary if you are updating from 1.x to 2.x. If your machine is already 2.0 you don't need to do anything. For the record, the first time we did the 2.x update we did not do this. Nothing bad happened and we deleted the stitch data *AFTER* the update with no ill effects.


Stored embroidery designs are not affected by the update and need nothing done to them.


Re: When buying a 15000

Anne Parker
 

Thanks for the advice Jim

I've learnt a lot over the last 4 years with the herd of vintage machines I've gathered and am regularly cleaning and oiling them - at least they are simple to maintain.  I am also now being good to the electric/computerised ones and clean them out regularly too and check the hooks - the one thing I am hesitant with the computerised ones is to remove the shells because of the chances of static and circuit boards etc so I will continue to take them for services as needed to replenish their oil internally etc. - though I guess as I am using them more regularly than I had done for many years they will be fine on that front for a while.

I promise not to leave the 15000 for 14 years before taking it for a service - like I did for the Elna Diva (when I wasn't actually using it!)  Still it sewed perfectly anyway.  I must check how many hours the 15000 has on it - which will be way less than the actual hours it's been on.  I did pick up on your tip and not set a screen saver though, so hopefully that will mean the screen will last longer. :0)

As it happens I picked up a Janome JD-1818 from Freecycle yesterday - the woman said there was no way she could get it to form a stitch, and she hadn't used it much in the 12 years she owned it.  When I got it home the first thing I saw was the feed dogs were lowered - I raised them, rethreaded the bobbin which looked like she had put it in the case wrong - and it sewed a perfect stitch though very noisey.  I gave it some tri-flow, ran it at high speed for several minutes and it is now much quieter and is a lovely machine for what it is - everything works - looks to be the same as the current J3-20 minus the needle threader (and the much older New Home 360 which I just happen to have 2 of!).  Any ideas when it was made?

By the way - there is a Christmas special on for Sherlock on New Years Day - will you be able to get it?



Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Life may not be the party we hoped for, but while we're here we should dance". Anon

Firing up the WABAC machine, Jim discovers this:
The JD1818 made it's debut in 1995. It's main claim to fame was the ability to do a one-step buttonhole, being the first front-load, oscillating hook machine to have that ability. I purchased a number of them that were used at Janome Institute in service classes. This turned out to be a very bad idea, as I had to make many adjustments and order lots of missing screws. As a result I never had a particular fondness for the model, or for any front-loading models for that matter.

It appears that for the first time ever the Sherlock special will premier in the UK and the US on the same day (January 1). I'm looking forward to Benedict Cumberbatch and Martin Freeman together again, albeit set in the 1800s.
 


Janome 12000 For Sale

Robin Elder <relder33773@...>
 

 

No Smoking - No Fragrances - Toy Breed Dog

If interested please contact me off list at:
mailto:relder33773@...

I must downsize my sewing and have decided to sell my Janome 12000
I am the original owner
It is 3-4 years old ( i really can't remember)
In Excellent condition
It sews like a dream
I have done minimal sewing on the machine
I have never embroidered as I have a 10 needle

This is more machine than I need so want to sell

Includes all original accessories & hoops
Accu fil upgrade new in box not installed ($200 value)
I do not have the original machine box

Located in Tampa area of Florida


Asking $4000 + Fed Ex Shipping and Insurance

Willing to negotiate a reasonable offer

Prefer Pay Pal or Cash

Willing to drive reasonable distance to meet buyer and deliver


if interested please contact off list
Robin Elder

relder33773@...



--
Robin Elder mailto:relder33773@...


Re: Throwing out previous versions of Digitizer?

cas <cas@...>
 

Ok, thanks Jim.  I know nothing about digitizing software, other than I may want to learn someday....
Cas
 

Sent: Friday, December 11, 2015 12:24 PM
Subject: Re: [janome12000] Throwing out previous versions of Digitizer?
 
 

Will they still work for someone who wants to learn digitizing, and can save to usb to transfer?  I’d like to buy them if you’re going to throw them and they can still be used to edit designs.
Smile
Cas
 
No longer working himself, Jim says:
All versions of Digitizer prior to MBX 5 use a hardware protection dongle. In the course of updating from one version to the next the dongle is either updated (4.0 to 4.5) or destroyed and replaced. I don't know what happens in 4.5 to 5, but it's likely that dongle won't work any more. When Digitizer 4.0 came out we had several instances of people buying "used" version 3 that would not work, due to the dongle being destroyed. I would expect that would be the case here as well.


Re: Throwing out previous versions of Digitizer?

cas <cas@...>
 

Will they still work for someone who wants to learn digitizing, and can save to usb to transfer?  I’d like to buy them if you’re going to throw them and they can still be used to edit designs.

Cas
 
No longer working himself, Jim says:
All versions of Digitizer prior to MBX 5 use a hardware protection dongle. In the course of updating from one version to the next the dongle is either updated (4.0 to 4.5) or destroyed and replaced. I don't know what happens in 4.5 to 5, but it's likely that dongle won't work any more. When Digitizer 4.0 came out we had several instances of people buying "used" version 3 that would not work, due to the dongle being destroyed. I would expect that would be the case here as well.


O/T Dahle or Vantage Cutting mats

cas <cas@...>
 

Has anyone used Dahle or Vantage brand cutting mats?  I was curious what mats they use on Project Runway Jr. last night.  They were black so I asked my phone “black cutting mats” and thought I’d see Martelli, and ended up with School Outfitters website selling these brands SO cheap!  So then I went to Amazon and found an even better deal because of free shipping.  Although a 36x48 mat is $70.00 with shipping at SchoolOutfitters.com  -- 69% sale right now.
 
It’s the first I’ve ever heard of this brand, and prefer Olfa but I want to replace my huge counter size mat, and that’s pricey!
 
They are five layers of self-healing PCV.  They seem pretty nice and get 4.5 stars on Amazon reviews.
 
I still don’t know what the mats are on Project Runway, lol.
Cas


Re: Scan and Cut with 15000

cas <cas@...>
 

Thanks for the additional information Virginia, I’m really feeling much better about my impulse buy now!  I left Embrilliance in several shopping carts and now I’m waiting to see who offers me a coupon.
 
I have the 650W also.  I bought the other model but traded it unused for the newer one because I wanted the Wi-Fi abilities and also because I was mistakenly informed the 15000 reads .pes and I thought I could use them together, but haven’t used them yet as I was considering selling it.

Cas
 

Sent: Thursday, December 10, 2015 5:54 PM
Subject: Re: [janome12000] Scan and Cut with 15000
 
 

Yes the Embrilliance Essentials is the lowest level of Embrilliance and it is now $139.99.  I purchased it just for my Scan and Cut conversion to applique  I own the  Janome 12,000 (same as the 15,000 except for wireless).  It is a very simple step and voila we are ready to save as a SVG.  Also Brother has a free software program on their website called Canvas that lets you read your SVG file and work with it on the software,   When you get your Scan and cut it will explain it all to you.  Now the Embrilliance I found out from facebook that it will work.  I have tried it 2 twice and it is soooo simple to do.  Embrilliance reads all embroidery files even Bernina whereas our Janome programs do not read or save to Bernina.  Now be sure to shop around for the best price.  The 650W is what I purchased and had to drive 40 miles to get it as we do not have a Brother dealer here in my town..But it was well worth the drive.  I am really enjoying the new technology.

 
Now do not get me wrong, I love my Janome and my Janome software and will always be loyal to Janome and will never buy another brand, however, the Janome software does not do this for us and that is why I decided to make it easier on myself.  Hopefully Janome will decide that we need that feature in our software.
 
Virginia
 



-----Original Message-----
From: 'cas' cas@... [janome12000]
To: janome12000
Sent: Thu, Dec 10, 2015 7:21 pm
Subject: [janome12000] Scan and Cut with 15000

 
Thanks Virginia!!  This is great news.  I felt so dumb buying the Scan and Cut when I should have got the Edge.  I do like that the Scan and Cut has a longer mat, so that’s how I made myself feel better.  Smile
 
I will look into it, but from what you’re telling me, I can save embroidery files as SVG files so that I can cut the cloth with Scan and Cut and them embroider them in the hoop by converting them with Embrilliance to .jef?  I’ve seen it recommended often but haven’t purchased it yet.  Is it any particular version of Embrilliance?
 
Cas
 
Sent: Thursday, December 10, 2015 6:15 AM
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project
 
 
Cas your Horizon may read PES files (not sure about that) but Digitizer, Jr does but that is an additional purchase.  Look into Embrilliamce.  It will read all embroidery files and you can change the PES to JEF and it also allows you to save your files as an SVG for your Scan and Cut.  I am a diehart Janome owner and have the MBX software which I love (pricey but suits me) but I also purchased the new Scan and Cut as a to me Xmas gift and I purchased the Embrilliamce software (139.00) from Embrilliamce just for my Scan and Cut.  Go to Embrilliance.com read the info and download the free trial.  I purchased it just for turning my designs into Applique.  It works wonderfully.  Also go to You Tube there are great videos on there as well.  check out the videos for "Applelover53"  She is fantastic telling how to use both the Embrilliance, Scan and Cut and how to maintain our machines.  She is a Janome owner as well.
 
Hope this helps,
 
Virginia


-----Original Message-----
From: 'cas' cas@... [janome12000] <janome12000@...>
To: janome12000 <janome12000@...>
Sent: Thu, Dec 10, 2015 12:20 am
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project

 
Any idea how I can turn .pes files to .jef files?  I bought the Brother Scan and Cut which reads .pes files and would love to applique them in the hoop.  I do not have any digitizing software.  I was told at the seminar where I bought the 15000 that it does read .pes files but I have not seen how.  I have to convert all other formats to .jef using wilcom before I can open them.
 
I looked up svg files and saw it’s designs for the type of cuts my machine does.
Cas
 
Sent: Wednesday, December 09, 2015 10:31 AM
Subject: [janome12000] Re: Artistic SimpleCut First Project
 
 
Great job and some really good advice for new owners of the Artistic Edge.  Using svg files does make it so easy to turn artwork into machine applique.
 
Donna M
Canada


Re: Scan and Cut with 15000

cas <cas@...>
 

Cheryl,
Welcome back home, Brrr!  A little different than AZ. 
 
The  “Bro” Scan and Cut comes uses 12x12 and 12x 24 mats.  I bought the second model which is wireless and connects to the internet but I have tried neither because I’ve been leaning toward selling it on eBay and buying the Edge, so I’ve kept all the parts I didn’t use “like new” and sealed to get a better price.  I went to a class and a lady there said she couldn’t get her internet part to work, but then everyone was having problems that day.  I spent 10 hrs. at home just finishing that project and trying to get the thing to cut right.  I’ve only used it one other time and it worked ok with the right products (not necessarily the ones the dealer was trying to get me to buy).  The mat didn’t work out of the box, I bought it right before class, and I had to Spray Sulky temp adhesive on it at the class.  I think a product should work at least ONCE without having to buy add-on products, yes?  There were 8 of us in class and we were all blamed for it not working.  We used the wrong starch, or didn’t starch it enough, or the wrong adhesive, or cheap fabric or didn’t adhere it well, and on and on.  It was so funny, one lady was blamed that cheap fabric was causing wrinkles, therefore it couldn’t cut, she correctly pointed out the part she was attempting the test cut on was at the top where it was smooth and glued down well. . .
 
I like using Heat and Bond Lite, and Krylon temporary adhesive, it sticks well enough to cut but pops off easily.  I like the Sulky temp spray too but it’s expensive and harder to find.  I also reinforce the tops and sides with painter’s tape. It has to be below the black part at the top that the scanner reads.   I read the book, used the proper blade (not the extra blade I was sold at class) and it worked well.  Also, I can’t stand the smell of starch and Mary Ellen Best Press scent free works well for me.  I was told I had to use the brand of starch they sell at the store for it to work well, lol.  I’m sharing all this because it may work with your Edge too if it seems your mat is not sticky enough and you get partial cuts.  My mat got really messed up when I used the wrong glue, some temp to perm glue I had here, so I glued parchment paper down, then glued fabric to that until I get another mat, this helps it lift off easier too.
 
The Bro. does have an interactive screen and can work with designs all by itself, it comes loaded with many shapes and fonts, it can also get more free by connecting with the internet, with no computer involved.  I had a quilt kit and I scanned the applique patterns and cut them out, it worked well for that.  I also like that it will scan your fabric and the nice color screen will then let you place your shapes wherever you want on that fabric, so you could literally use a 1” square of fabric to cut a shape out of.  If it would stick!    You can also use USB or connect it to your computer.
 
The 15” Edge I saw is HUGE though, takes up a lot of counter space.  The Bro is about 21” wide I think.   I tried to measure it in the shelf behind the cabinet I can barely get at since I squeezed this too big desk in here, but I digress....  lol.  I’m happy to hear it does cut 30” length.  I only saw the small mat at the store and on the review I read.
 
Since Virginia told me of a way I can use the Bro with Embrilliance I will probably keep it instead of starting over.  I’ve been leaning toward buying Embrilliance any way so I can manage embroidery files.   Maybe Bro will update it to make it more compatible with other files, that would be nice!
 
Cas
 
 
 

Sent: Thursday, December 10, 2015 8:42 PM
Subject: [janome12000] Re: Scan and Cut with 15000
 
 

Hi Cas,

I have the Artistic Edge and it will cut 15” up to 30” in length. The 15” square comes with the Artistic Edge Cutter in a high sticky mat for fabric and a low sticky for paper and card stock. I recently returned from Arizona and the lady that teaches the Scan and Cut told me that she preferred the mats for the Edge Cutter and wished that she could afford to have another in her box of tricks. I can’t say from personal experience but just what I see and hear. How big are the cutting mats for your Scan and Cut.

Something that I did notice was the little screen that the Scan and Cut has. The Artistic Edge Cutter doesn’t have that and I think only works in conjunction with a computer. The WiFi I’m told in the Artistic needs a tweak to work correctly, but I have used it and they do talk to each other. A friend used it and got cuts that weren’t finished - all parts were there just not complete. Apparently that was because of this glitch with the WiFi - once she attached the cord, she got “perfect” cuts. Also the Artistic can send most file formats - we aren’t tied to one, i.e.: JEF, which is Janome only - we can save to Brother/BabyLock, Pfaff, etc. - nice feature. I’m surprised that the Scan and Cut is limited to PES format.

I haven’t used my machine enough to be any kind of expert on it, but I sure hope to get there.

Cheryl - Saskatoon


Re: buying at a show or locally

JudyK B
 

Yes, I agree "let us know what you want to learn" when you buy a new machine like the 15000 and you barely know where the power switch is..... UH, say WHAT?

I also was told (at the abominable dealers store), "I was just going to get you up and running, I don't know much about the machine, haven't had time to play with it but MRS. X is the expert on the 15000"."She was in the store yesterday and said she's going to get back into it". I replied, so does that mean that I've been waiting a whole year and all that time MRS. X wasn't even teaching? Now you all know why he is the "abominable dealer", lol.
 
Judy Biles Realty Associates 281-682-9111 jjbiles@...



On Friday, December 11, 2015 10:45 AM, "'navillusc@...' navillusc@... [janome12000]" wrote:


 
I love the:

let us know what you want to learn
part...LOL

It was like that trying to figure out 'which features' I wanted in a machine, too.  I looked at machines...specs, info, videos, etc...for about a year before kind of deciding 'which' I wanted to see more of.  I have a huge spreadsheet I built in the process, comparing various brands/models.  Then, how do you decide which features you can 'do without' without even knowing what they are or what they do...especially when they often don't compare 'heads up' or even give you all the same info?  LOL

I completely understand, and I do 'self-learn' pretty well, so I am not concerned with classes at the moment.  I am pretty sure I can find a class somewhere when I need it and have time, but right now, I just don't want my 'projects tub' overflowing any further because the machine goofs up on me every now and then.  It's not a terribly big deal...I am learning absolutely huge amounts and having a great time, even with the bit of intrepid frustration.

- Cat



-----Original Message-----
From: 'cas' cas@... [janome12000]
To: janome12000
Sent: Thu, Dec 10, 2015 7:22 pm
Subject: Re: [janome12000] Re: buying at a show or locally

 
I did the same thing.  Jim and Diane’s app helps me a lot.  I basically am just learning from the manual, youtube and the app and trial and error, and of course this wonderful group!  My dealer offered lessons that were ... let us know what you want to learn.  Not having experience I have no idea what I want to learn, other than how the machine works, what it can do, how the software works, etc.  I thought I would get structured classes.  I’ve attended a basic embroidery class that was really about buying more products than how to use what I’ve already bought...
 
Sent: Thursday, December 10, 2015 8:41 AM
Subject: Re: [janome12000] Re: buying at a show or locally
 
 
I almost never post here but I want to say that I am one person who purchased a show machine FROM a local dealer who promised lessons and never ever provided them. I got nothing but my beloved machine and a year and a half later, I've had to teach myself everything, learning by trial and error. Did I contact them? Yes, many times. Did I contact Janome? Yes, to no avail. I'm sure this is likely not the norm.

Sent from my iphone

On Dec 10, 2015, at 8:40 AM, Faviola Martinez favymtz@... [janome12000] <janome12000@...> wrote:

 
Very well said, Jim.
Having worked at a dealership everything you said is true, especially the part about looking like the "bad guy" when bargain shoppers came home with their machine. Thankfully, we have some customers who knowingly purchased at a show then came back and insist on paying for the machine usage classes that our store gives to customers who purchase from us. Those are the good mannered ones! We like to tell our prospective buyers, that they're also "buying us," because having great customer service and usage classes is really worth the extra dollars, as you can see by looking at the conversations that go on in this Group. So many people unfortunately don't have a dealer to teach them how to use their fantastic machine and not all people are self learners.
 



Re: When buying a 15000

cas <cas@...>
 

Cat,
I say trust your instincts.  I’ve visited with a dealer who told me what a piece of junk Janome is because he wanted to sell me something else.  It sounds like yours is doing that with the 11000.  There are many people who love the 11000, including some in this group. I dislike that method of selling, I think it’s dishonest.  That guy made me feel like I was an idiot for choosing the “wrong” machine in the first place.
 
If you are getting a niggling feeling you aren’t going to get along with the guy you are probably right.  From reading your other notes it looks like you have a lot of options and dealers to check in with, so listen to your gut feelings.  People have really good instincts if they would just follow them.  Ask me how I know?  lol.  I have got caught up in the selling hype, and peer pressure,  and an impulse purchase I regretted recently.  Not the 15000, I pretty much knew I might get that machine when I went to the event.  I had played with it a few times and been to one other event with it ... I didn’t rush into that one.  My patience got me a lot better price and I’m happy with my choice of machine!  The store doesn’t make me feel very welcome though, the included “free classes” were non existent, and I have been figuring out how to do stuff myself and with online help, at least supplies and repair are close by if needed.
 
Ironically, I too bought an 11,000 in the past but I never did embroider anything with it.  I didn’t know where to start, and since I bought it online (not on ebay, but from a dealer that specializes in online sales)  I had no support.  I sold it on ebay and got a pretty good price, much better than what the dealer would have given me.
 
Another word of advice I read recently is, “Never let anyone make a decision for you if they don’t have to deal with the consequences.”  You may think you are doing the right thing, and will please others, by keeping it local, but then you sit home with your machine wishing you had made another choice.  I may be projecting my own feelings here.
 
It sounds like you wanted to deal with the new owner of your local store but he wasn’t very polite to you.  So it’s his loss.  Dealers need to realize treating customers decently gets them more customers as well as repeat business ... there’s always a newer, fancier sewing machine coming along.. .
 
As a side bar, I bought a Babylock serger from a dealer in a big city about 2 hours away last August, again, event pricing – they were at a quilt show, and they have been marvelous to me.  He even recently said he would comp me four structured classes on the 15000 which I didn’t even buy there!   I had some issues with the Koala desk I ordered that they promptly corrected, and I am welcome to schedule lessons and help, he told me if I give him two weeks notice he will even set up a “one on one” with me for my 15000, since I don’t know about committing to the other classes  (long drive/poor health).  That’s caring about the customer!  They always call when they say they will, and answer my email,  and I trust the store. 
 
Best of luck to you, I understand your dilemma,  and congrats on the new grandson!
Cas


Re: When buying a 15000

Cat - N
 

From your description, it sounds like they are doing a 'split commission' in the UK on machine show sales, and I like they get a 'commitment' from a local dealer, too...very 'protective' of the buyer...from whence the money emminates...LOL  Realtors 'split' commissions in the USA if two (2) are involved...although all realtors work for the seller even if the buyer goes through a 'non-listing' agent to see the house, make an offer, etc...and it is certainly a better option to losing the whole commission.

I wish they did a 'split' commission here on sewing machines...it would have been great when I first started looking to just go to a show and get a peek-sie at all of them, talk to the reps, then decide...although it might not have changed my mind anyway since I prefer the way the embroidery unit is on Janome...saw it on the 11000 many years ago and loved it, and mine are so quiet...love that!

- Cat



-----Original Message-----
From: Anne Parker lokicat6@... [janome12000]
To: janome12000
Sent: Fri, Dec 11, 2015 11:49 am
Subject: [janome12000] Re: When buying a 15000

 
In UK when you buy from a show you have to nominate a local dealer as 'your dealer'.  That dealer then gets the commission for the sale even though you haven't bought from them and they are committed to servicing your machine if they accept the commission.

I do think the commission is slightly less for the dealer this way though.  As it happens I have never had to visit my dealer for the 15000 in the 14 months I've had the machine - or even call them for help. They don't do specific classes for the 15000 though are happy to answer queries.  I do take my other electronic and computerized machines to them if they need a service or a fix that I can't do, so they do get my custom that way. 

I always recommend them to anyone that asks where to go as I have had such good service in the 4 years I have been using them. - they are 17miles away and I use them in preference to one just 3 miles away who is absolute rubbish.  Always trying to get you to buy a new machine, and when he 'repairs' your old one there seems to be more wrong with it than when you took it in.

On the subject of service - are there any guidelines on when to get a perfectly good running machine serviced?  I don't like the 'years' timeframe as it depends how much you've used your machine what state it is in - so anyone any idea of how many hours actually stitching are ok before a service is recommended?  I have a 5 year warantee on my machine but can't see anywhere where it tells me I need to get it serviced.



Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Life may not be the party we hoped for, but while we're here we should dance". Anon

 Shuddering at the thought of how many actual hours his body has existed, Jim says:
Owners of the 15000 have an advantage as they can see the actual hours of sewing on the help (?) screen of the machine. A big factor beyond actual sewing time is owner care. If you never remove the bobbin case for cleaning then I would recommend a service at 100-200 hours of sewing. Regular cleaning can extend that to 300-500 hours. Of course whenever things are not working correctly it merits a trip to the dealer, especially if the errant behavior follows a broken needle or other accident.


Re: buying at a show or locally

Cat - N
 

I love the:

let us know what you want to learn
part...LOL

It was like that trying to figure out 'which features' I wanted in a machine, too.  I looked at machines...specs, info, videos, etc...for about a year before kind of deciding 'which' I wanted to see more of.  I have a huge spreadsheet I built in the process, comparing various brands/models.  Then, how do you decide which features you can 'do without' without even knowing what they are or what they do...especially when they often don't compare 'heads up' or even give you all the same info?  LOL

I completely understand, and I do 'self-learn' pretty well, so I am not concerned with classes at the moment.  I am pretty sure I can find a class somewhere when I need it and have time, but right now, I just don't want my 'projects tub' overflowing any further because the machine goofs up on me every now and then.  It's not a terribly big deal...I am learning absolutely huge amounts and having a great time, even with the bit of intrepid frustration.

- Cat



-----Original Message-----
From: 'cas' cas@... [janome12000]
To: janome12000
Sent: Thu, Dec 10, 2015 7:22 pm
Subject: Re: [janome12000] Re: buying at a show or locally

 
I did the same thing.  Jim and Diane’s app helps me a lot.  I basically am just learning from the manual, youtube and the app and trial and error, and of course this wonderful group!  My dealer offered lessons that were ... let us know what you want to learn.  Not having experience I have no idea what I want to learn, other than how the machine works, what it can do, how the software works, etc.  I thought I would get structured classes.  I’ve attended a basic embroidery class that was really about buying more products than how to use what I’ve already bought...
 
Sent: Thursday, December 10, 2015 8:41 AM
Subject: Re: [janome12000] Re: buying at a show or locally
 
 
I almost never post here but I want to say that I am one person who purchased a show machine FROM a local dealer who promised lessons and never ever provided them. I got nothing but my beloved machine and a year and a half later, I've had to teach myself everything, learning by trial and error. Did I contact them? Yes, many times. Did I contact Janome? Yes, to no avail. I'm sure this is likely not the norm.

Sent from my iphone

On Dec 10, 2015, at 8:40 AM, Faviola Martinez favymtz@... [janome12000] <janome12000@...> wrote:

 
Very well said, Jim.
Having worked at a dealership everything you said is true, especially the part about looking like the "bad guy" when bargain shoppers came home with their machine. Thankfully, we have some customers who knowingly purchased at a show then came back and insist on paying for the machine usage classes that our store gives to customers who purchase from us. Those are the good mannered ones! We like to tell our prospective buyers, that they're also "buying us," because having great customer service and usage classes is really worth the extra dollars, as you can see by looking at the conversations that go on in this Group. So many people unfortunately don't have a dealer to teach them how to use their fantastic machine and not all people are self learners.
 


Re: When buying a 15000

Cat - N
 

Thank you for the information.  It sounds great to do the 'sew-in' adventure, and I will likely do it at some point.  It would be nice to get to know other people who like to do the same things as you and share tips, tricks, and photos.

- Cat



-----Original Message-----
From: Kaye Lessard ekay50@... [janome12000]
To: janome12000
Sent: Fri, Dec 11, 2015 8:08 am
Subject: [janome12000] Re: When buying a 15000

 
I do an embroidery class for my dealer - it is a day away for us ladies!! I have learned so much froM all!
We have had a few friends of some ladies buy a machine or cutter at the Houston show - then when they had problems right away called them and only was told to call Janome for help!!! One lady sent her machine to be repaired and didn't get it back for a year!!! Was told they had to send it to Japan !! Yea that doesn't happen!!
So this year some ladies ordered the 500e and got them a few days before show
Turned out she was $100 more than show!!! But the ladies didn't care because they know they have a great dealer that will help them!!
Service does matter!
Also Janome tells dealers they have to sell for Mrsp price at beginning- but they do nothing to dealers who don't !! So now my dealer has lowered her prices so she can be competitive but still make a living!!!
Kaye in la

Sent from my iPhone


Re: When buying a 15000

Anne Parker
 

In UK when you buy from a show you have to nominate a local dealer as 'your dealer'.  That dealer then gets the commission for the sale even though you haven't bought from them and they are committed to servicing your machine if they accept the commission.

I do think the commission is slightly less for the dealer this way though.  As it happens I have never had to visit my dealer for the 15000 in the 14 months I've had the machine - or even call them for help. They don't do specific classes for the 15000 though are happy to answer queries.  I do take my other electronic and computerized machines to them if they need a service or a fix that I can't do, so they do get my custom that way. 

I always recommend them to anyone that asks where to go as I have had such good service in the 4 years I have been using them. - they are 17miles away and I use them in preference to one just 3 miles away who is absolute rubbish.  Always trying to get you to buy a new machine, and when he 'repairs' your old one there seems to be more wrong with it than when you took it in.

On the subject of service - are there any guidelines on when to get a perfectly good running machine serviced?  I don't like the 'years' timeframe as it depends how much you've used your machine what state it is in - so anyone any idea of how many hours actually stitching are ok before a service is recommended?  I have a 5 year warantee on my machine but can't see anywhere where it tells me I need to get it serviced.



Anne
www.sewingtales.wordpress.com

https://www.flickr.com/photos/94302460@N03/sets/

"Life may not be the party we hoped for, but while we're here we should dance". Anon

 Shuddering at the thought of how many actual hours his body has existed, Jim says:
Owners of the 15000 have an advantage as they can see the actual hours of sewing on the help (?) screen of the machine. A big factor beyond actual sewing time is owner care. If you never remove the bobbin case for cleaning then I would recommend a service at 100-200 hours of sewing. Regular cleaning can extend that to 300-500 hours. Of course whenever things are not working correctly it merits a trip to the dealer, especially if the errant behavior follows a broken needle or other accident.


Re: Throwing out previous versions of Digitizer?

Judy Jackson <judy.j282@...>
 

Thank you Jim! X

Sent from my iPad

On 11 Dec 2015, at 07:56, judy.j282@... [janome12000] <janome12000@...> wrote:

 

Just need confirmation that I can throw out my previous versions of Digitizer. I started with Digitizer Pro, upgraded to MBXv4 then to v4.5 and now have upgraded once again to MBX v5. If I throw out, particularly v4.5, and have to re install v5 onto a new computer do I need to  install 4.5 first? I know the previous dongles are dead. I need to declutter my sewing storage area but am frightened to just throw them in the rubbish bin!

Judy


Trying to avoid being chucked into the bin, Jim says:

With all versions of Janome Digitizer through MBX 4.5, once you have upgraded the dongle you will never again need the prior versions. When reinstalling you NEVER need install prior versions, and doing so will only complicate things. We're still waiting for V5, so I can't speak for that, but I'm sure others will.


Throwing out previous versions of Digitizer?

judy.j282@...
 

Just need confirmation that I can throw out my previous versions of Digitizer. I started with Digitizer Pro, upgraded to MBXv4 then to v4.5 and now have upgraded once again to MBX v5. If I throw out, particularly v4.5, and have to re install v5 onto a new computer do I need to  install 4.5 first? I know the previous dongles are dead. I need to declutter my sewing storage area but am frightened to just throw them in the rubbish bin!

Judy


Trying to avoid being chucked into the bin, Jim says:

With all versions of Janome Digitizer through MBX 4.5, once you have upgraded the dongle you will never again need the prior versions. When reinstalling you NEVER need install prior versions, and doing so will only complicate things. We're still waiting for V5, so I can't speak for that, but I'm sure others will.


Re: When buying a 15000

Kaye Lessard
 

I do an embroidery class for my dealer - it is a day away for us ladies!! I have learned so much froM all!
We have had a few friends of some ladies buy a machine or cutter at the Houston show - then when they had problems right away called them and only was told to call Janome for help!!! One lady sent her machine to be repaired and didn't get it back for a year!!! Was told they had to send it to Japan !! Yea that doesn't happen!!
So this year some ladies ordered the 500e and got them a few days before show
Turned out she was $100 more than show!!! But the ladies didn't care because they know they have a great dealer that will help them!!
Service does matter!
Also Janome tells dealers they have to sell for Mrsp price at beginning- but they do nothing to dealers who don't !! So now my dealer has lowered her prices so she can be competitive but still make a living!!!
Kaye in la




Sent from my iPhone


Re: Scan and Cut with 15000

Cheryl Paul
 

Hi Cas,


I have the Artistic Edge and it will cut 15” up to 30” in length. The 15” square comes with the Artistic Edge Cutter in a high sticky mat for fabric and a low sticky for paper and card stock. I recently returned from Arizona and the lady that teaches the Scan and Cut told me that she preferred the mats for the Edge Cutter and wished that she could afford to have another in her box of tricks. I can’t say from personal experience but just what I see and hear. How big are the cutting mats for your Scan and Cut.


Something that I did notice was the little screen that the Scan and Cut has. The Artistic Edge Cutter doesn’t have that and I think only works in conjunction with a computer. The WiFi I’m told in the Artistic needs a tweak to work correctly, but I have used it and they do talk to each other. A friend used it and got cuts that weren’t finished - all parts were there just not complete. Apparently that was because of this glitch with the WiFi - once she attached the cord, she got “perfect” cuts. Also the Artistic can send most file formats - we aren’t tied to one, i.e.: JEF, which is Janome only - we can save to Brother/BabyLock, Pfaff, etc. - nice feature. I’m surprised that the Scan and Cut is limited to PES format.


I haven’t used my machine enough to be any kind of expert on it, but I sure hope to get there.


Cheryl - Saskatoon

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