Date   

Re: When buying a 15000

Cat - N
 

Judi,

First, thank you for the detailed information.  Questions to ask are very important and I had not thought of many of those you mentioned.  No taxes and free shipping to my door I had thought of, and shopping in the evening when the stores are closed is always a plus when you work as many hours as I was working and am about to be working again. 

This dealer was in business before I got here in 1987...but 'I think' under different ownership, and I don't go there much now that I have a bagless vacuum cleaner. They don't sell the beautiful quilting fabrics like the Babylock dealer, so I mostly go there if a machine needs service, or I need something 'Janome' in a hurry because I only have Saturday to get there. 

Maybe I should tell the whole 'dealer' story to properly explain...it's a bit long...but, after my most recent experiences, I 'wish' I didn't feel like going somewhere else, even though it's an hour to the closest one, who was as sweet as pie on the phone with me and I haven't stepped foot in her store, never mind not having bought a thing from her.

I DON'T want harm to come to the dealer...I think that's an awful thing, but I don't want to be treated rudely either because I am using a machine to 'learn' embroidery on that they did not sell me, getting ready to feel comfortable using a 15000.  They rather 'bad mouthed' the 11000 to me, and I upgraded this one from v.2.10 to v.3.10 myself even though I was a super novice at the time. 

Even if I do end up getting the 15000 elsewhere, I would like to feel comfortable going to the dealer for parts and service on all of my machines...most of which is not warranty work, and to buy other products he does sell, and even take classes maybe...after I retire...not sure what the future holds.

It's an 'ethics' issue for me, really, and I am 'torn' because I want a friendly relationship with the dealer...I 'want' to give him my business and keep him here and successful, but also I think there should be a more reasonable price offer than flat out MSRP for only the machine and I don't need most of the things they said the MSRP price covers.

I don't know if that makes sense.

- Cat


Re: Scan and Cut with 15000

Virginia
 

Yes the Embrilliance Essentials is the lowest level of Embrilliance and it is now $139.99.  I purchased it just for my Scan and Cut conversion to applique  I own the  Janome 12,000 (same as the 15,000 except for wireless).  It is a very simple step and voila we are ready to save as a SVG.  Also Brother has a free software program on their website called Canvas that lets you read your SVG file and work with it on the software,   When you get your Scan and cut it will explain it all to you.  Now the Embrilliance I found out from facebook that it will work.  I have tried it 2 twice and it is soooo simple to do.  Embrilliance reads all embroidery files even Bernina whereas our Janome programs do not read or save to Bernina.  Now be sure to shop around for the best price.  The 650W is what I purchased and had to drive 40 miles to get it as we do not have a Brother dealer here in my town..But it was well worth the drive.  I am really enjoying the new technology.

Now do not get me wrong, I love my Janome and my Janome software and will always be loyal to Janome and will never buy another brand, however, the Janome software does not do this for us and that is why I decided to make it easier on myself.  Hopefully Janome will decide that we need that feature in our software.

Virginia




-----Original Message-----
From: 'cas' cas@... [janome12000]
To: janome12000
Sent: Thu, Dec 10, 2015 7:21 pm
Subject: [janome12000] Scan and Cut with 15000

 
Thanks Virginia!!  This is great news.  I felt so dumb buying the Scan and Cut when I should have got the Edge.  I do like that the Scan and Cut has a longer mat, so that’s how I made myself feel better. 
 
I will look into it, but from what you’re telling me, I can save embroidery files as SVG files so that I can cut the cloth with Scan and Cut and them embroider them in the hoop by converting them with Embrilliance to .jef?  I’ve seen it recommended often but haven’t purchased it yet.  Is it any particular version of Embrilliance?
 
Cas
 
Sent: Thursday, December 10, 2015 6:15 AM
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project
 
 
Cas your Horizon may read PES files (not sure about that) but Digitizer, Jr does but that is an additional purchase.  Look into Embrilliamce.  It will read all embroidery files and you can change the PES to JEF and it also allows you to save your files as an SVG for your Scan and Cut.  I am a diehart Janome owner and have the MBX software which I love (pricey but suits me) but I also purchased the new Scan and Cut as a to me Xmas gift and I purchased the Embrilliamce software (139.00) from Embrilliamce just for my Scan and Cut.  Go to Embrilliance.com read the info and download the free trial.  I purchased it just for turning my designs into Applique.  It works wonderfully.  Also go to You Tube there are great videos on there as well.  check out the videos for "Applelover53"  She is fantastic telling how to use both the Embrilliance, Scan and Cut and how to maintain our machines.  She is a Janome owner as well.
 
Hope this helps,
 
Virginia


-----Original Message-----
From: 'cas' cas@... [janome12000] <janome12000@...>
To: janome12000 <janome12000@...>
Sent: Thu, Dec 10, 2015 12:20 am
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project

 
Any idea how I can turn .pes files to .jef files?  I bought the Brother Scan and Cut which reads .pes files and would love to applique them in the hoop.  I do not have any digitizing software.  I was told at the seminar where I bought the 15000 that it does read .pes files but I have not seen how.  I have to convert all other formats to .jef using wilcom before I can open them.
 
I looked up svg files and saw it’s designs for the type of cuts my machine does.
Cas
 
Sent: Wednesday, December 09, 2015 10:31 AM
Subject: [janome12000] Re: Artistic SimpleCut First Project
 
 
Great job and some really good advice for new owners of the Artistic Edge.  Using svg files does make it so easy to turn artwork into machine applique.
 
Donna M
Canada


Re: Artistic SimpleCut First Project

Donna Morton
 

You are welcome Julia!  For others wondering where the embroidery and draw files are, the 200 X 200 block is available for download from the website of the store I teach at:


http://www.snipandstitch.com


Re: When buying a 15000

cas <cas@...>
 

You’re welcome Cat,
You can try calling dealers located near you to see if they are sponsoring any events where they provide the machines to sew on.  Mine was a Jenny Haskins event, but last time I looked up “Jenny Haskins Embroidery Event” the pictures looked like they were sewing on Brother machines , so it varies.  Good luck finding a good deal.  That event was held on a weekend.

Cas
 

Sent: Thursday, December 10, 2015 3:52 PM
Subject: Re: [janome12000] When buying a 15000
 
 

Thank you, Cas.

 
Yes, and I have seen huge differences in pricing, too.  That's why I was wondering how the price differences happen.  I am not 'plugged in' to know if there are shows or anything anywhere near enough to me that I could attend, and it would have to be a weekend before I could go anyway.

- Cat



Re: Artistic SimpleCut First Project

Linda Rayburn
 

The 15000 will  read .dst files and .jef files. The Simple Cut software can convert any embroidery format into the jef file, however it cannot send it to a Brother Scan and Cut machine to cut,
Linda


Re: When buying a 15000

J Fraker
 

I understand the dealer's position, but for me, I just couldn't afford that huge price.  I have a 12000 that I bought from a dealer on eBay.  It was a NEW machine; I wouldn't buy a used one off eBay.  I called the dealer and had a long discussion with him.  He was offering Digitizer Jr for free as an incentive to buy the machine.  I asked a ton of questions and then put him off for a few days.  As a result, I got the full MBX for free.  That was a big thing because I really wanted it.  I also used a credit card so that if there were any problems, I'd have a better chance of getting my money back.  When I got my machine, there were several feet missing.  I immediately called the dealer and they sat down on the phone with me to go over what I had gotten and what I hadn't gotten.  I received all the missing pieces within a few days.  I have had Janome machines for years, so I was confident in my ability to use the machine without needing classes and have had no problems in that area.  I have to say my experience was totally positive and I saved a lot of money on the machine.  The dealer also said if I had any problems in the first year I could ship it back to them and it would be repaired free of charge.  I've had it a couple of years and no problems and have since found a local dealer that is very nice and has no problem servicing my machine.  If you choose to go this route, especially on eBay, choose a dealer that has a 100% positive rating and look back at their feedback to see if they have sold other high dollar machines to satisfied customers.  I would definitely buy from this same dealer again.
 






Re: When buying a 15000

Cat - N
 

Thank you so much for the explanation.  I appreciate your insight on this.  I definitely don't want the local businesses harmed...it is hard enough to keep them here, and they were here before me...and I have been here since 1987.  Many other businesses are long gone in much less time. The pricing (and the treatment I received) had me completely confused.  I am thinking about my next step to acquire my 15000 and MBX, but it may have to wait since I just got a new job and have to up and fly out to D.C. in a couple days.

- Cat





Re: When buying a 15000

Cat - N
 

Thank you, Cas.

Yes, and I have seen huge differences in pricing, too.  That's why I was wondering how the price differences happen.  I am not 'plugged in' to know if there are shows or anything anywhere near enough to me that I could attend, and it would have to be a weekend before I could go anyway.

- Cat



Re: another AcuFil question

Cheryl Paul
 

When you go into embroidery mode and find the hoops, try to page forward - the hoop should show up there IF you installed the update on the sewing machine.


Cheryl - Saskatoon


Re: When buying a 15000

Patricia Ward
 

Well I have to add my few dollars to this....
 
When the 10000 was out I had a different dealer who really really really screwed up my machine.  He was a Bernina and a Janome dealer ( well his wife was) and he was an engineer for the state full time.  He oiled my machine so much when I had it there for service that I was cleaning oil off my hands, the parts, the hoops .. oil everywhere and I couldn't even sell it for crude!   Suddenly I would be embroidering and would get a clunk and the hoop would jump.  An experienced dealer told me that it sounded like lint caked onto the stepping motor gears and it would break loose...  so I started hunting another dealer.

I called the dealer I now have and asked him if he would take me as a customer.  I knew he had been in business quite a long time and some of the gals in my quilting group spoke highly of him and his service technician.  He was an hour away compared to the 35 min before...   he asked me if I bought my machine on the internet and I told him no and what happened.  He said yes, he would take me as a customer.

After taking the machine to him, he and his service technician who has the walls lined with the Janome training certificates diagnosed my machine and it was what the other experienced far away dealer had told me....  and this dealer said they could take it apart but the labor would be extensive and costly.   The 11K was due to come out in a few weeks so I waited and went to his grand announcement of it.. and purchased it right on the spot.  I let my friend who lived 4 hours away take the first one home and I waited a week for him to get me one.  He gave me a very fair deal on the 10 K that needed work and I bought the 11K...   I have never looked back; never even thought of a different dealer...  he is my dealer and I buy my machines from him, get them serviced by him, and purchase my accessories from him.  He offers clubs, classes,  and demos... it is what a person wants in a dealer. I realize that I am very fortunate.

My point I am trying to make is that if you find a dealer stick with them.  And sometimes you have to hunt or drive a distance but find one and stay with them.  They get to know you, you know them, and it is a good working relationship.  I know my dealer treats me very fairly and but I also respect that he has overhead, wages to pay and a family to support so his prices may be a few dollars more than the discount sell all store or a show........BUT if I should have a problem as I did with the embroidery unit on my 15000 right after I bought it,  no excuses!.. "bring it down, Pat, and let us look at it" is what I was told.  They could not figure out the problem but I came home with the demo unit and they tested it on my machine before I left the store.  Now that is good service! 

Loyalty has its rewards in service and education.

Pat in MD

On Thu, Dec 10, 2015 at 1:54 PM, 'cas' cas@... [janome12000] <janome12000@...> wrote:


Sometimes a local dealer will host a show and be involved in the sales of the machine.  For example, our local dealer hosted a Jenny Haskins Embroidery event and then discounted the machines used at the event.  You went home with the machine you used that day.  BUT, the local dealer handled the warranty, free classes, etc.  They might not make as much money on the machine, but they hope to sell you extra feet,  stabilizer, classes, etc.   Also, sometimes a local dealer will match the price you’ve found elsewhere, even online prices -- as long as the company with the lower price also has a walk-in store.  If your local dealer is small they can’t match the deep discounts a big store can, but like Jim said maybe they can offer software or additional warranty or other add-on products.
 
I’m really surprised at the huge difference in prices!  For sure it may be worth a trip to save $3000 or more.




Re: buying at a show or locally

cas <cas@...>
 

I did the same thing.  Jim and Diane’s app helps me a lot.  I basically am just learning from the manual, youtube and the app and trial and error, and of course this wonderful group!  My dealer offered lessons that were ... let us know what you want to learn.  Not having experience I have no idea what I want to learn, other than how the machine works, what it can do, how the software works, etc.  I thought I would get structured classes.  I’ve attended a basic embroidery class that was really about buying more products than how to use what I’ve already bought...
 

Sent: Thursday, December 10, 2015 8:41 AM
Subject: Re: [janome12000] Re: buying at a show or locally
 
 

I almost never post here but I want to say that I am one person who purchased a show machine FROM a local dealer who promised lessons and never ever provided them. I got nothing but my beloved machine and a year and a half later, I've had to teach myself everything, learning by trial and error. Did I contact them? Yes, many times. Did I contact Janome? Yes, to no avail. I'm sure this is likely not the norm.

Sent from my iphone

On Dec 10, 2015, at 8:40 AM, Faviola Martinez favymtz@... [janome12000] <janome12000@...> wrote:

 
Very well said, Jim.
Having worked at a dealership everything you said is true, especially the part about looking like the "bad guy" when bargain shoppers came home with their machine. Thankfully, we have some customers who knowingly purchased at a show then came back and insist on paying for the machine usage classes that our store gives to customers who purchase from us. Those are the good mannered ones! We like to tell our prospective buyers, that they're also "buying us," because having great customer service and usage classes is really worth the extra dollars, as you can see by looking at the conversations that go on in this Group. So many people unfortunately don't have a dealer to teach them how to use their fantastic machine and not all people are self learners.
 


Re: Artistic SimpleCut First Project

juliadlf1 <no_reply@...>
 

Donna:  I want to say thank you for doing the Fall Catcus block for the Janome 100 Blocks in 50 Days. I love it. I did find the cut file on your website for the Edge cutter and many thanks as I'll definitely use the JAE to cut the pieces. 

Julia


Scan and Cut with 15000

cas <cas@...>
 

Thanks Virginia!!  This is great news.  I felt so dumb buying the Scan and Cut when I should have got the Edge.  I do like that the Scan and Cut has a longer mat, so that’s how I made myself feel better. 
 
I will look into it, but from what you’re telling me, I can save embroidery files as SVG files so that I can cut the cloth with Scan and Cut and them embroider them in the hoop by converting them with Embrilliance to .jef?  I’ve seen it recommended often but haven’t purchased it yet.  Is it any particular version of Embrilliance?
 
Cas
 

Sent: Thursday, December 10, 2015 6:15 AM
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project
 
 

Cas your Horizon may read PES files (not sure about that) but Digitizer, Jr does but that is an additional purchase.  Look into Embrilliamce.  It will read all embroidery files and you can change the PES to JEF and it also allows you to save your files as an SVG for your Scan and Cut.  I am a diehart Janome owner and have the MBX software which I love (pricey but suits me) but I also purchased the new Scan and Cut as a to me Xmas gift and I purchased the Embrilliamce software (139.00) from Embrilliamce just for my Scan and Cut.  Go to Embrilliance.com read the info and download the free trial.  I purchased it just for turning my designs into Applique.  It works wonderfully.  Also go to You Tube there are great videos on there as well.  check out the videos for "Applelover53"  She is fantastic telling how to use both the Embrilliance, Scan and Cut and how to maintain our machines.  She is a Janome owner as well.

 
Hope this helps,
 
Virginia


-----Original Message-----
From: 'cas' cas@... [janome12000]
To: janome12000
Sent: Thu, Dec 10, 2015 12:20 am
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project

 
Any idea how I can turn .pes files to .jef files?  I bought the Brother Scan and Cut which reads .pes files and would love to applique them in the hoop.  I do not have any digitizing software.  I was told at the seminar where I bought the 15000 that it does read .pes files but I have not seen how.  I have to convert all other formats to .jef using wilcom before I can open them.
 
I looked up svg files and saw it’s designs for the type of cuts my machine does.
Cas
 
Sent: Wednesday, December 09, 2015 10:31 AM
Subject: [janome12000] Re: Artistic SimpleCut First Project
 
 
Great job and some really good advice for new owners of the Artistic Edge.  Using svg files does make it so easy to turn artwork into machine applique.
 
Donna M
Canada


Re: When buying a 15000

cas <cas@...>
 

Sometimes a local dealer will host a show and be involved in the sales of the machine.  For example, our local dealer hosted a Jenny Haskins Embroidery event and then discounted the machines used at the event.  You went home with the machine you used that day.  BUT, the local dealer handled the warranty, free classes, etc.  They might not make as much money on the machine, but they hope to sell you extra feet,  stabilizer, classes, etc.   Also, sometimes a local dealer will match the price you’ve found elsewhere, even online prices -- as long as the company with the lower price also has a walk-in store.  If your local dealer is small they can’t match the deep discounts a big store can, but like Jim said maybe they can offer software or additional warranty or other add-on products.
 
I’m really surprised at the huge difference in prices!  For sure it may be worth a trip to save $3000 or more.


Re: buying at a show or locally

Royllsisteryahoo <royllsister@...>
 

I almost never post here but I want to say that I am one person who purchased a show machine FROM a local dealer who promised lessons and never ever provided them. I got nothing but my beloved machine and a year and a half later, I've had to teach myself everything, learning by trial and error. Did I contact them? Yes, many times. Did I contact Janome? Yes, to no avail. I'm sure this is likely not the norm.

Sent from my iphone 

On Dec 10, 2015, at 8:40 AM, Faviola Martinez favymtz@... [janome12000] <janome12000@...> wrote:

 

Very well said, Jim.
Having worked at a dealership everything you said is true, especially the part about looking like the "bad guy" when bargain shoppers came home with their machine. Thankfully, we have some customers who knowingly purchased at a show then came back and insist on paying for the machine usage classes that our store gives to customers who purchase from us. Those are the good mannered ones! We like to tell our prospective buyers, that they're also "buying us," because having great customer service and usage classes is really worth the extra dollars, as you can see by looking at the conversations that go on in this Group. So many people unfortunately don't have a dealer to teach them how to use their fantastic machine and not all people are self learners.


Re: When buying a 15000

Judi Rutherford
 

Cat & Jim,


I did buy my 15000 at the Houston Quilt show last year but before I went to Houston I gathered this information.


Did my local shop offer actual classes or just 1 on 1 training sessions with the sales staff at the shop. If classes do you have to haul your own machine? An advantage to sales staff 1on 1 is you do not bring your machine as you train on the floor model. I asked the dealer if he let people pay for training sessions if they moved in from out of state. I also asked about machine servicing. Was it on site? Did he send machines out? What were turn around times etc. I learned this dealership did 1 on 1 training with sales staff where you arranged 2 hour sessions at your convenience and when someone moved into town he worked with them. The disadvantage with the training 1 on 1 was the sales staff had to assist other customers if they were the only 1 working at the time you were in.


At the show I looked at lost of machines and determined I still wanted the 15000. The show offer was a good price so I called the local Janome dealer and told him I was at Houston looking at machines and asked him what his best price would be. He offered me a very good price so I asked him to total with taxes, and cost of 3- 2 hour training sessions. I looked at all the $$$ involved for all options. When I took the show price with free shipping to my door and no sales tax and compared it to the local shop with sales tax and I had to get the machine home from the dealer I bought the machine at the show. The sales tax savings was significant and definitely affected the decision.


1 more question - if there were 2 dealers in your area would you even do business the one you mention in your post? It sounds like it is not a friendly place on a good day so perhaps you might see if there is another dealer even if they are a bit further away. I encourage everyone that buys a machine to like the dealer first then look to buy. A good dealer is very important because at these prices we are not just dating these machines we are marrying them.


Good luck with your decision! You will love the 15000.


Judi


Re: En-even Surface Sewing

Irene Holland
 

Thanks Jim, I will have to put this foot on my wish list.
Irene


Re: When buying a 15000

Jim Stutsman
 

Diane has reminded me of a couple points that I left out. First off, when a LOCAL dealer does a show they will nearly always discount the machines used in classes because they can no longer be sold as new. We did this at the shows we sponsored, and everyone was better for it. Second, a dealer will usually sell floor models for less, again because of use. We tried to switch out our floor models every couple of months so they would still be "fresh". In both of these cases the machines are fully guaranteed because you, the purchaser, are the original owner.


Re: buying at a show or locally

favymtz
 

Very well said, Jim.
Having worked at a dealership everything you said is true, especially the part about looking like the "bad guy" when bargain shoppers came home with their machine. Thankfully, we have some customers who knowingly purchased at a show then came back and insist on paying for the machine usage classes that our store gives to customers who purchase from us. Those are the good mannered ones! We like to tell our prospective buyers, that they're also "buying us," because having great customer service and usage classes is really worth the extra dollars, as you can see by looking at the conversations that go on in this Group. So many people unfortunately don't have a dealer to teach them how to use their fantastic machine and not all people are self learners.


Re: Artistic SimpleCut First Project

Virginia
 

Cas your Horizon may read PES files (not sure about that) but Digitizer, Jr does but that is an additional purchase.  Look into Embrilliamce.  It will read all embroidery files and you can change the PES to JEF and it also allows you to save your files as an SVG for your Scan and Cut.  I am a diehart Janome owner and have the MBX software which I love (pricey but suits me) but I also purchased the new Scan and Cut as a to me Xmas gift and I purchased the Embrilliamce software (139.00) from Embrilliamce just for my Scan and Cut.  Go to Embrilliance.com read the info and download the free trial.  I purchased it just for turning my designs into Applique.  It works wonderfully.  Also go to You Tube there are great videos on there as well.  check out the videos for "Applelover53"  She is fantastic telling how to use both the Embrilliance, Scan and Cut and how to maintain our machines.  She is a Janome owner as well.

Hope this helps,

Virginia


-----Original Message-----
From: 'cas' cas@... [janome12000]
To: janome12000
Sent: Thu, Dec 10, 2015 12:20 am
Subject: Re: [janome12000] Re: Artistic SimpleCut First Project

 
Any idea how I can turn .pes files to .jef files?  I bought the Brother Scan and Cut which reads .pes files and would love to applique them in the hoop.  I do not have any digitizing software.  I was told at the seminar where I bought the 15000 that it does read .pes files but I have not seen how.  I have to convert all other formats to .jef using wilcom before I can open them.
 
I looked up svg files and saw it’s designs for the type of cuts my machine does.
Cas
 
Sent: Wednesday, December 09, 2015 10:31 AM
Subject: [janome12000] Re: Artistic SimpleCut First Project
 
 
Great job and some really good advice for new owners of the Artistic Edge.  Using svg files does make it so easy to turn artwork into machine applique.
 
Donna M
Canada

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