Date   

Re: Wet Machine

rosematt11@ymail.com
 

It sure is!


Re: Follow up on the stuck open 15000 embroidery arm

Patricia Ward
 

Hi Anne, I am sure if Janome tells my dealer what the problem was, he will tell me.  He is like that... excellent dealer.

Pat


On Wed, Aug 13, 2014 at 2:54 PM, Anne Parker annegparker@... [janome12000] <janome12000@...> wrote:


Good news about your embroidery unit, and that it is a rare fault.  Will you get to know exactly what the problem was?  Just curious.

Anne
​ in Stubbington, UK

www.sewingtales.wordpress.com

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann




Re: Follow up on the stuck open 15000 embroidery arm

Anne Parker <annegparker@...>
 

Good news about your embroidery unit, and that it is a rare fault.  Will you get to know exactly what the problem was?  Just curious.

Anne
​ in Stubbington, UK

www.sewingtales.wordpress.com

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Re: Bobbin holders/cases

Anne Parker <annegparker@...>
 

Thanks for the answers re the bobbin cases.

So it seems they are exactly the same but the screw is just set differently.  I can appreciate that the machines would be more sensitive to any changes made but currently I just loosen the top tension if I want to embroider rather than tightening the bottom tension, and tighten the top tension rather than lowering the bottom tension if I have looping.  It's then just a case of making a note of what the top tension is rather than guessing at where the screw is set.

I'm obviously a bit far behind on the sewing machine front - last machine bought in 1992 - and so used to using vintage machines that I am probably thinking too hard about this but just wanted to understand - hate just doing things without knowing why. :0) - and also for years being told that the bottom tension should never have to be adjusted - just the top tension.  I can see me doing a little experimenting when I do get a new machine - but that is the exciting part too!

The part seems to be about £25 per bobbin case in UK - around $40 - but then I tend to usually find parts more expensive in UK.


Anne
www.sewingtales.wordpress.com

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Follow up on the stuck open 15000 embroidery arm

Patricia Ward
 

Today I got my arm and machine to my dealer as I had called on Monday and made an apt for today so I could wait.  He does that for his out of town customers who have a longer drive.   My embroidery unit is the first one this had happened with in all of the 12000 and 15000 units he sold.

So they agreed it was faulty, didn't know really how to fix it for they agreed that it was hanging up on something in the same spot' Finally after disassembling it but not seeing anything, calling Janome's head tech, going on line to the tech manuals which still didn't tell him how to get into the area he needed to check, they gave me the unit off of the store model.  They put it on my machine and did an embroidery design with it just to be sure all was ok.   So I will just keep that unit. 

Now the ironic thing,  the technician was getting ready to get this unit onto my machine and he just gave my unit a hard push and sure enough it went shut... but he could hear something dragging when he manually opened it again and pushed it shut.  So he and the owner both said that something was definitely wrong in there and no way were they sending me home with a faulty unit.

So they are sending it back to Janome to let Janome see what the problem is and fix it.

I am a satisfied customer for I have an embroidery unit that works.

Pat


Re: Wet Machine

Patricia Ward
 

Very glad to hear that your machine is fine.  Isn't it great to have a great doctor for these machines?

Pat


On Wed, Aug 13, 2014 at 8:22 AM, rosematt11@... [janome12000] <janome12000@...> wrote:


This is a follow up to my "Wet Machine". I have my own Jim who is my local Janome representative. He meticulously dried out my machine and the embroidery arm and then did a routine service even though I just had one done a month ago. IT WORKS!!! I can not believe how lucky I am to have my machine back in complete working order. If anyone is interested in buying Janome products, or maybe a vacuum, and lives in the Florida panhandle, check out Jims Sewing and Vacuum in Lynn Haven. The service you'll get is excellent.

Thank you all for your responses.





Re: Reply re 12000 5 x 7 hoop, from Janome UK. AND Needle Threader issues

cmgazerro@...
 

Cheryl,
I totally agree on why Janome won't support gerri-rigging attachments with the possibility of damaging the machine.
Also, although other brand machines may have other popular features, my experience is Janome is better made than most other brands.
BTW :  about 20 years ago I was convinced that drugstores took liberty using small print on their RX bottles so they could get more info on them.  Needless to say an eye exam proved  me wrong.


Re: Instruction Manuals for the Horizon Suite Software

cmgazerro@...
 

Nice thing about PDF files is you can read them on devices that read PDFs.  Saves having to print out the manual.  I also have the 15000 manual on my devices.
Carolyn


Re: Reply re 12000 5 x 7 foot, from Janome UK.

juliadlf.ny@...
 

Lou Ann: I'm on my 15th block using the 5.5 x 7 hoop and it is perfect on the 12K. Less waste of materials and I also use first the trace feature and once I'm comfortable that the design will fit perfectly, I then do the basting stitch. No problems. I think the rep is just covering herself in case someone uses the hoop on the 12K and unfortunately picks the wrong size design or something goes awry and end up stitching their hoop frame. I've also taken the USB and loaded the design blocks I'm working on to it and just pop it in when I need the next block to work on. Love the new hoop and thanks to the forum members who posted on how they were able to use it without having the upgrade yet on their 12K machines.:)JuliaNY-MC12000


Re: Bobbin holders/cases

Cheryl Paul
 

OH - they really are called bobbin cases, but holder works too.
I have the 3 bobbin cases.  There only was one until some were having difficulty and I expect some Janome Educators would be included in that group, with the thread looping  during free motion quilting so about 5 years ago Janome came out with the blue dot bobbin case which had a lower tension and seems to work well for quilters.  When the 12000 was launched, there was the yellow dot bobbin case with a greater tension so that the top thread would pull to the bottom during embroidery so that the bobbin thread didn't show on top.  
Yes, a person could adjust the screw on the bobbin case, but why would you when you can just change the bobbin case and carry on - there is no fiddling, HOPING that you got the right adjustment for the project on the go.  They only one you extra you need to purchase is the blue do and to me $30 - $35 is a small price to pay to NOT have any aggravation when I want to sew.
Cheryl - Saskatoon


Re: Reply re 12000 5 x 7 hoop, from Janome UK. AND Needle Threader issues

Cheryl Paul
 

Hi Audrey,
Janome has got to give you that reply to cover themselves - IF you bought the new RE18 hoop to use on your 12000 and for some reason something went really wrong and your machine or the hoop broke.  You can however, use the hoop if you are careful to use a design of the correct size on your 12000.  To be on the very safe side, I would do that "go around" before stitching a design but the one where the foot just moves to the corners to see when the maximum places are that the design reaches - that way you know if the design is right.  
I think that we are all being a little impatient, as Janome usually gives out the information on the new stuff a couple times a year and the biggest usually in September.  As Janome has given you the reply you posted - I'd just wait, if I were you, until later in the year.  If Janome UK do know they are probably under a gag order to not release the secrets yet and perhaps they really haven't been given any information officially to share.  What seems to be happening in our modern day is the INTERNET. We now have access to the whole world in a matter of minutes and we get so excited about something NEW that we share immediately and that is what is causing some of this happiness and then the unhappiness for those who aren't there yet.
Now my needle threader - I noticed a post earlier in my daily digest.  Someone said they purchased the 12000 because the 15000 had so many issues.  NO IT DOES NOT - a needle threader is only a very small complaint.  I am 69 years old and my eye sight isn't that of a 20 year old, so I bitch a little when this doesn't work.  I never needed glasses until I was over 40 and then probably only because I started a new job and things weren't going well at the time so I got my eyes checked and of course the OLD eye problems were starting to occur - like my arms were to short to hold the paper far enough away to read what was written on it. That included my computer screen which in 1988 weren't sharp like they are today.  That means that the needle's eye is rather a blur if I don't have my bi-focal, progressive lens glasses on and then hold my head right so that everything is focused.  
What I'm trying to say here, is that my 15000 as well as my 12000 are both excellent machines - neither is perfect - like the needle threader on both, but I wouldn't want any other brand either.  Anyone who can afford to purchase the newer and doesn't just chooses to remain with older technology and that may not be a bad thing BUT then they shouldn't complain because there are no upgrades down the road.  
I am off to do my circuit as Curves, then to my sewing room.  Have a great day sewing everyone.
Cheryl - Saskatoon


Re: Instruction Manuals for the Horizon Suite Software

ceilsews <no_reply@...>
 

Carolyn,Thank you for this!  I've been hoping to find a way to easily print out PDFs.  I printed mine out one by one and it seemed to take forever. I punched holes in it and have it in a 3-ring binder.  Now to read it!Ceil
---In janome12000@..., <cmgazerro@...> wrote :

I created my own Horizon Suite manual for the 15000.  I have the ability of printing the files in .pdf format.  Once I did this for all the help files I then combined them into a 167 page manual with and index.  Could not post the document in the files folder here because it is too large (20 mb).  If anyone knows of a way I can do this, let me know.

BTW:  I use a free pdf program called PDF995.  The program will allow me to print files in .pdf, combine and extract pdf documents aas well as other features.   

Carolyn


Re: Instruction Manuals for the Horizon Suite Software

cmgazerro@...
 

I created my own Horizon Suite manual for the 15000.  I have the ability of printing the files in .pdf format.  Once I did this for all the help files I then combined them into a 167 page manual with and index.  Could not post the document in the files folder here because it is too large (20 mb).  If anyone knows of a way I can do this, let me know.

BTW:  I use a free pdf program called PDF995.  The program will allow me to print files in .pdf, combine and extract pdf documents aas well as other features.   

Carolyn


Re: Bobbin holders/cases

Tony Coley
 

Ms Anne,
It's sorta like your evening meal, is it Dinner or Supper? 
Todays machine are much more sensitive to tension adjustments. I think that may be the reason for multiple B/C's. With "flip-off" needle plates on the 12K and 15K B/C access has been simplified.
Should you opt for a tension adjustment on the B/C spring, you almost have to do a quik test sew to see adjustment.
Think that may be what Janome folks were thinking.
I have a commercial machine 10 yrs. old and have never replaced/adjusted the B/C.
Happy sewing,
Tony is South Alabama, USA


On Tuesday, August 12, 2014 7:48 PM, "annegparker@... [janome12000]" wrote:


 
I've been reading up on the 12000/15000 and read that there are 3 bobbin holders/cases (why do Janome call them holders - before now I have always known them as cases?)My question is why are there 3 holders?  Is it not possible to adjust the tension on just one holder?  I have never had to have a separate holder/case on any of my previous machines over the last 50 years and if a holder does have an adjustment screw could one not just adjust it?Is it in order to just save time when swapping from one function to another, or to assist those that have issues changing tensions. In fact I don't actually really ever need to change the bottom tension - just the top - so I would really like to understand what makes these machines so special that it seems they need 3 different set holders.Many thanks for any explanations.
Anne in Stubbington, UK
www.sewingtales.wordpress.com
With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann



Re: Wet Machine

rosematt11@ymail.com
 

This is a follow up to my "Wet Machine". I have my own Jim who is my local Janome representative. He meticulously dried out my machine and the embroidery arm and then did a routine service even though I just had one done a month ago. IT WORKS!!! I can not believe how lucky I am to have my machine back in complete working order. If anyone is interested in buying Janome products, or maybe a vacuum, and lives in the Florida panhandle, check out Jims Sewing and Vacuum in Lynn Haven. The service you'll get is excellent.

Thank you all for your responses.


Re: Reply re 12000 5 x 7 foot, from Janome UK.

Lou Ann
 

I just picked up my 5 x 7 hoop yesterday for my 12000-actually got their last one!  I'm fully aware that the machine doesn't "know" that I have a 5 x 7 hoop, but since I bought the Janome I've fiddled with the size of a lot of projects and therefore have always done a basting stitch around the design to make sure it'll fit.  I think that's a pretty easy fix for the 5 x 7 hoop at least until an upgrade comes out for the 12000.  As for the representative's email...my dealer has had 'words' with their rep on various issues and sometimes I get the impression the local shop knows more than the rep:)


Re: Instruction Manuals for the Horizon Suite Software

Claire Schutz
 

There are "help" files for the Horizon Suite,  experimenting today and really would like a class taught at the dealer to go along with it.  Going to look into that, Claire S.



On 8/11/2014 6:44 PM, Anne Parker annegparker@... [janome12000] wrote:

 
I haven't bought either the 12000 or 15000 yet, but was just wondering - aren't there any help screens, menus with the software?

I've worked with computers since the 1970's and these days applications usually have at last some basic help info within them.

Hi by the way - I've only just joined the forum - as I've decided to buy a machine to replace my Swiss Elna Diva from the 1990's. (Top of the range at the time at £1000)  I think it blew a capacitor or resistor yesterday - a loud 'poof' and white smoke from the casing which was extremely hot at the back of the machine.  It all still works, but think it's telling me it's time for a new machine!

I hope to find out all about these 2 Janome's so I can make a comparison and then make a decision - after I've tried them both of course.

Anne
​ in Stubbington, UK​

www.sewingtales.wordpress.com

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Bobbin holders/cases

annegparker@...
 

I've been reading up on the 12000/15000 and read that there are 3 bobbin holders/cases (why do Janome call them holders - before now I have always known them as cases?)My question is why are there 3 holders?  Is it not possible to adjust the tension on just one holder?  I have never had to have a separate holder/case on any of my previous machines over the last 50 years and if a holder does have an adjustment screw could one not just adjust it?Is it in order to just save time when swapping from one function to another, or to assist those that have issues changing tensions. In fact I don't actually really ever need to change the bottom tension - just the top - so I would really like to understand what makes these machines so special that it seems they need 3 different set holders.Many thanks for any explanations.
Anne in Stubbington, UK
www.sewingtales.wordpress.com
With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Re: Needle Threader

Linda M <linlefmul@...>
 

does it go up and down?  Mine does but doesn't thread the machine LOL.  Very annoying but not the end of the world for me..


On Tue, Aug 12, 2014 at 2:54 PM, 'Shirley' lov2sew@... [janome12000] <janome12000@...> wrote:
 

No you are  not nuts!   Same thing with mine
 
Shirley
Sent: Tuesday, August 12, 2014 9:34 AM
Subject: [janome12000] Re: Needle Threader


I had taken my machine into the shop again for the threader and also the takeup lever.  That was adjusted as there was something wrong there, however the repair tech got the automatic threader working and did it like 15 times in front of the owner of the shop.  I then come after work to pick it up and we plugged it in and guess what, the threader doesn't work and as many times as we tried it (20 plus) we could not get it to work.I'm happy that I'm not nuts because I seriously think the repair guy thought I didn't have a clue about how to operate this machine.  I have been vindicated.  They kept the machine to look at it again.  We even tried different needles, the part has been replaced already and I'm using the proper size thread.




--
Linda M.


Re: Needle Threader

Shirley <lov2sew@...>
 

No you are  not nuts!   Same thing with mine
 
Shirley
Sent: Tuesday, August 12, 2014 9:34 AM
Subject: [janome12000] Re: Needle Threader


I had taken my machine into the shop again for the threader and also the takeup lever.  That was adjusted as there was something wrong there, however the repair tech got the automatic threader working and did it like 15 times in front of the owner of the shop.  I then come after work to pick it up and we plugged it in and guess what, the threader doesn't work and as many times as we tried it (20 plus) we could not get it to work.I'm happy that I'm not nuts because I seriously think the repair guy thought I didn't have a clue about how to operate this machine.  I have been vindicated.  They kept the machine to look at it again.  We even tried different needles, the part has been replaced already and I'm using the proper size thread.