Date   

Re: Wet Machine

rosematt11@ymail.com
 

This is a follow up to my "Wet Machine". I have my own Jim who is my local Janome representative. He meticulously dried out my machine and the embroidery arm and then did a routine service even though I just had one done a month ago. IT WORKS!!! I can not believe how lucky I am to have my machine back in complete working order. If anyone is interested in buying Janome products, or maybe a vacuum, and lives in the Florida panhandle, check out Jims Sewing and Vacuum in Lynn Haven. The service you'll get is excellent.

Thank you all for your responses.


Re: Reply re 12000 5 x 7 foot, from Janome UK.

Lou Ann
 

I just picked up my 5 x 7 hoop yesterday for my 12000-actually got their last one!  I'm fully aware that the machine doesn't "know" that I have a 5 x 7 hoop, but since I bought the Janome I've fiddled with the size of a lot of projects and therefore have always done a basting stitch around the design to make sure it'll fit.  I think that's a pretty easy fix for the 5 x 7 hoop at least until an upgrade comes out for the 12000.  As for the representative's email...my dealer has had 'words' with their rep on various issues and sometimes I get the impression the local shop knows more than the rep:)


Re: Instruction Manuals for the Horizon Suite Software

Claire Schutz
 

There are "help" files for the Horizon Suite,  experimenting today and really would like a class taught at the dealer to go along with it.  Going to look into that, Claire S.



On 8/11/2014 6:44 PM, Anne Parker annegparker@... [janome12000] wrote:
 
I haven't bought either the 12000 or 15000 yet, but was just wondering - aren't there any help screens, menus with the software?

I've worked with computers since the 1970's and these days applications usually have at last some basic help info within them.

Hi by the way - I've only just joined the forum - as I've decided to buy a machine to replace my Swiss Elna Diva from the 1990's. (Top of the range at the time at £1000)  I think it blew a capacitor or resistor yesterday - a loud 'poof' and white smoke from the casing which was extremely hot at the back of the machine.  It all still works, but think it's telling me it's time for a new machine!

I hope to find out all about these 2 Janome's so I can make a comparison and then make a decision - after I've tried them both of course.

Anne
​ in Stubbington, UK​

www.sewingtales.wordpress.com

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Bobbin holders/cases

annegparker@...
 

I've been reading up on the 12000/15000 and read that there are 3 bobbin holders/cases (why do Janome call them holders - before now I have always known them as cases?)My question is why are there 3 holders?  Is it not possible to adjust the tension on just one holder?  I have never had to have a separate holder/case on any of my previous machines over the last 50 years and if a holder does have an adjustment screw could one not just adjust it?Is it in order to just save time when swapping from one function to another, or to assist those that have issues changing tensions. In fact I don't actually really ever need to change the bottom tension - just the top - so I would really like to understand what makes these machines so special that it seems they need 3 different set holders.Many thanks for any explanations.
Anne in Stubbington, UK
www.sewingtales.wordpress.com
With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Re: Needle Threader

Linda M <linlefmul@...>
 

does it go up and down?  Mine does but doesn't thread the machine LOL.  Very annoying but not the end of the world for me..


On Tue, Aug 12, 2014 at 2:54 PM, 'Shirley' lov2sew@... [janome12000] <janome12000@...> wrote:
 

No you are  not nuts!   Same thing with mine
 
Shirley
Sent: Tuesday, August 12, 2014 9:34 AM
Subject: [janome12000] Re: Needle Threader


I had taken my machine into the shop again for the threader and also the takeup lever.  That was adjusted as there was something wrong there, however the repair tech got the automatic threader working and did it like 15 times in front of the owner of the shop.  I then come after work to pick it up and we plugged it in and guess what, the threader doesn't work and as many times as we tried it (20 plus) we could not get it to work.I'm happy that I'm not nuts because I seriously think the repair guy thought I didn't have a clue about how to operate this machine.  I have been vindicated.  They kept the machine to look at it again.  We even tried different needles, the part has been replaced already and I'm using the proper size thread.




--
Linda M.


Re: Needle Threader

Shirley <lov2sew@...>
 

No you are  not nuts!   Same thing with mine
 
Shirley

Sent: Tuesday, August 12, 2014 9:34 AM
Subject: [janome12000] Re: Needle Threader


I had taken my machine into the shop again for the threader and also the takeup lever.  That was adjusted as there was something wrong there, however the repair tech got the automatic threader working and did it like 15 times in front of the owner of the shop.  I then come after work to pick it up and we plugged it in and guess what, the threader doesn't work and as many times as we tried it (20 plus) we could not get it to work.I'm happy that I'm not nuts because I seriously think the repair guy thought I didn't have a clue about how to operate this machine.  I have been vindicated.  They kept the machine to look at it again.  We even tried different needles, the part has been replaced already and I'm using the proper size thread.


Clear View Quilting Foot & Guide Set (9mm) Part no. 202089005

Contessa@...
 

I somehow managed to order myself one of these when I already have one. How stupid is that? Anyone in the UK fancy buying the new one - unopened? I'd like £10. Please email me personally. Thanks.



Speaking on behalf of the Shameless Commerce Division, Jim says:

Use our FootBook app on your iPhone or iPad and that won't happen. It keeps track of what feet you have.


Reply re 12000 5 x 7 foot, from Janome UK.

Contessa@...
 

Here's the reply I got:

Good morning Audrey

 

Thank you for your e-mail and I can confirm that it was actually myself that you spoke to regarding the new hoop for the MC15000.

 

I can only reiterate what I advised to you previously that at this moment in time Janome UK have not been informed by Japan of any upgrade that will allow the MC12000 machine to use the new RE18 hoop.

 

If you decide to take the advice of the person on the forum then that is up to you but we do not advise it and any damage caused to the machine or hoop could void the guarantee.

 

Part No. 862407007 - Hoop (RE18) 140 X 180mm (Suitable for MC15000 ONLY) - Includes USB flash drive containing 50 embroidery designs @ £71.50 which can be purchased from a local authorised retailer.

 

Kind regards

Elaine Bennett

Customer Service

 

 


Re: Elna Diva (Instruction Manuals for the Horizon Suite Software)

Andrea LaVergne
 

Anne,
Sorry about the loss of your Diva. There are quite a few dozen of things that I love about the 12 or 15K Janome over my Elna 9000 ( the black version of the Diva). The first things are:
buttonholes- even with the additional buttonholer gadget the Janome produces a better buttonhole
Needle up/down - let’s you determine how you want it to work
No cassettes- you don’t have to find where you put a cassette!
Heirloom stitches are more flexible in length and width and there are so many more possible stitches
Quilting- better for free motion plus you have the additional capability of embroidery.
Sewing- everything is better except you don’t have the basting stitch, the cloth guide is better, the accu feed system is so much better than the walking foot
Embroidery- so much fun.


Once you start sewing on one, you’ll realize that even though you loved your Diva the Janome will bring new joy to your sewing.
Andrea


Re: Needle Threader

jamiestitcher62 <no_reply@...>
 

I had taken my machine into the shop again for the threader and also the takeup lever.  That was adjusted as there was something wrong there, however the repair tech got the automatic threader working and did it like 15 times in front of the owner of the shop.  I then come after work to pick it up and we plugged it in and guess what, the threader doesn't work and as many times as we tried it (20 plus) we could not get it to work.I'm happy that I'm not nuts because I seriously think the repair guy thought I didn't have a clue about how to operate this machine.  I have been vindicated.  They kept the machine to look at it again.  We even tried different needles, the part has been replaced already and I'm using the proper size thread.


Re: Instruction Manuals for the Horizon Suite Software

J Fraker
 

I just bought the 12000.  I had debated between the two, but from all I'm reading, I think the 12000 might have fewer problems and it certainly has all the features I need.

From: "Anne Parker annegparker@... [janome12000]"
To: janome12000@...
Sent: Monday, August 11, 2014 7:44 PM
Subject: Re: [janome12000] Instruction Manuals for the Horizon Suite Software

 
I haven't bought either the 12000 or 15000 yet, but was just wondering - aren't there any help screens, menus with the software?

I've worked with computers since the 1970's and these days applications usually have at last some basic help info within them.

Hi by the way - I've only just joined the forum - as I've decided to buy a machine to replace my Swiss Elna Diva from the 1990's. (Top of the range at the time at £1000)  I think it blew a capacitor or resistor yesterday - a loud 'poof' and white smoke from the casing which was extremely hot at the back of the machine.  It all still works, but think it's telling me it's time for a new machine!

I hope to find out all about these 2 Janome's so I can make a comparison and then make a decision - after I've tried them both of course.

Anne
​ in Stubbington, UK​

http://www.sewingtales.wordpress.com/

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann



Re: Instruction Manuals for the Horizon Suite Software

Anne Parker <annegparker@...>
 

I haven't bought either the 12000 or 15000 yet, but was just wondering - aren't there any help screens, menus with the software?

I've worked with computers since the 1970's and these days applications usually have at last some basic help info within them.

Hi by the way - I've only just joined the forum - as I've decided to buy a machine to replace my Swiss Elna Diva from the 1990's. (Top of the range at the time at £1000)  I think it blew a capacitor or resistor yesterday - a loud 'poof' and white smoke from the casing which was extremely hot at the back of the machine.  It all still works, but think it's telling me it's time for a new machine!

I hope to find out all about these 2 Janome's so I can make a comparison and then make a decision - after I've tried them both of course.

Anne
​ in Stubbington, UK​

www.sewingtales.wordpress.com

With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be cheerful. Strive to be happy.  "Desiderata" Max Ehrmann


Re: Instruction Manuals for the Horizon Suite Software

Gail Berkler
 

Amen.  I think that is one area where Janome really falls short.


On Monday, August 11, 2014, jamiestitcher62 <no_reply@...> wrote:
 

I was messing around with the Horizon Suite software for the 15000 and I was wondering if there were some really good instruction manuals or videos around on this. I don't have hours a day to play and futz with it and would like some information.  Thanks.



Re: Needle Threader

Linda M <linlefmul@...>
 

My threader although goes up and down does not thread my machine..  Never worked properly and my dealer is out of province... some 2000 kms away...  I usually thread my machines by hand (not that I have a choice) but I had one of these on my 11000 never liked it.  I prefer the threader on my 7700..

Linda


On Mon, Aug 11, 2014 at 1:25 PM, jamiestitcher62 <no_reply@...> wrote:
 

That needle threader on the 7700 was very good and worked every time.  I wish they kept it for the 15000.  I've had the threader replaced once on the 15000 and it's been in the shop like 5 times for the threader.




--
Linda M.


Instruction Manuals for the Horizon Suite Software

jamiestitcher62 <no_reply@...>
 

I was messing around with the Horizon Suite software for the 15000 and I was wondering if there were some really good instruction manuals or videos around on this. I don't have hours a day to play and futz with it and would like some information.  Thanks.



Re: Needle Threader

jamiestitcher62 <no_reply@...>
 

That needle threader on the 7700 was very good and worked every time.  I wish they kept it for the 15000.  I've had the threader replaced once on the 15000 and it's been in the shop like 5 times for the threader.


Re: Needle Threader

theeter822
 

I have discovered a little trick to bypass the faulty needle threader on my 15000. Thread the machine as if you were going to use the automatic threader. Instead of pulling the end of the thread to left side as you are supposed to do, hold the end of thread about a 45 degree angle to the needle fairly tight. Press the needle button and the threader will begin to do its thing. Just before the thread grabber reaches the needle let loose of the thread. It works for me about 9 out of 10 times. It takes a little practice with the timing and the thread angle, but give it a try.

My dealer has a new replacement for me, but have not had a chance to take the machine in to get it done. So in the meantime, I just do it like I mentioned. Good Luck.

--
"Live life as if it were one grand exploration!"


Re: Pal alignment lamp

Claire Schutz
 

I was going to have my husband look at it to see if he could somehow attach it to a board or put a weight on it.  Haven't had time to do that, Claire S.


On 8/9/2014 7:09 PM, cladydi328@... [janome12000] wrote:
 

LouAnn,
I have the Pal. The base is so light. I do not use it. I wish I had sent it back, but
but I didn't. The Pal2 may do better than the Pal only because it clamps onto the table.
Since you already have the clothsetter, I would use it.
Diane in NC
 
 
 
-----Original Message-----
From: Lou Ann Bush louannbush@... [janome12000]
To: janome12000
Sent: Thu, Aug 7, 2014 10:24 am
Subject: [janome12000] Re: Pal alignment lamp

 
I went to the web site and this lamp definitely looks like it would help in hooping.  I already have the Janome clothsetter and am wondering if the addition of the PAL or PAL-2 would further decrease my frustration associated with hooping.  It looks like it would but if I've already got the best tool, I'll save my money.  Anybody out there have both of these items???



Re: Needle Threader

Shirley Peyton
 

This is in reply to Cheryl’s problem with the needle threader.  I had the same problem.  It happened at class once and the tech and owner of the Janome shop tried everything that they knew.  Different needles and all the other suggestions that were given and could not get it to work.  I am now waiting for a new part.  So am back to threading the old fashioned way also waiting for the new part. 


Re: Pal alignment lamp

cnystul in Mn.
 

My Pal is in the box...I don't use it...for one thing it is too light and falls over. I have the clothsetter and love it...I have been using the clothsetters since my 8000, 9000, 10000, 11000 and the 12000. Its just so easy to line up the design especially if its a precise lineup.
 
Cathy Nystul