I need help with the update for the machine.
I have downloaded it, unpacked it and it is on a USB flashdrive.
I have the instructions; I am depressing the lock stitch and the needle up down button at the time I am turning on the machine. I keep them depressed... the machine screen will flash some white and then that goes away and the screen is black. It never does turn blue nor does the menu come up for installing the update.
Now what do I do?