Thread break message with picture when thread isn't broken


While creating a label every few stitches the machine would stop and beep, show a picture of a broken thread, I pushed start and it would start again. I cleaned out the bobbin area, made sure I had the right throat plate in, rethreaded the machine but was not able to get it to stop repeating this scenerio. Has anyone else had this problem and what needs to be done to fix it.
Donna in AZ!

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