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My machine is at the dealer at the moment, I also had some thread
issues he is looking into.
I will suggest to him to turn of the jump stitch cutter and see if
thats solves the problems. The stitches are not that long though,
the longest is 9 mm. So well in the 12 mm limit.
Op 27-03-13 12:56, james hester
I had the same problem with a design I bought
from Embroidery.com a couple of years ago on my
11000---I thought something was horribly wrong
with my machine and after my dealer spent a lot
of time looking at it, and the design, he
figured out it was the satin stitch in the
design was so wide, my machine was treating it
like a jump stitch. I think my dealer told me
to turn off the jump stitch cutter when I was
doing that design, and then it stitched out ok.
I think, though, the design itself wasn't
digitized well, or it wouldn't have had those
long satin stitches in it. I did write
Embroidery.com about the design, because I also
had some problems with the outline stitches, and
they told me that I obviously wasn't stabilizing
correctly and there was nothing wrong with the
design! So, I don't buy from them anymore.