thread coming out of holder?

Melanie Dumas

I have a Memorycraft 15000 updated to Quiltmaker 15000 version 3. As I thread the machine the portion before the automatic needle threader, the thread clasp hook ( unsure of what to call this piece) keeps slipping the thread out and then there seems to be 3 threads caught up in the needle and jamming.  I can get it to sew properly again until the next time after rethreading. What am I doing wrong? Any suggestions for a fix?

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