memory full message on Janome 12000

Lynda Lu Gibb

My 12000 Janome Memory Craft has a message on the screen "Short of Memory storage" I CANNOT GET IT OFF THE SCREEN. EVERYTHING IS GRAYED OUT BEHIND THE MESSAGE.. however I can see It has only .03used of 4MB.. I have tried unplugging, restarting..and using the HORIZON LINK,software to delete some files.. but it still stays on and I cannot use the embroidery at all.. suggestions please.

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